Himachal Road Transport Corporation [HRTC] — hrtc service

Dear hrtc
I am writing this mail with a extremely bad experience which i had on 6th august while travelling from palampur to delhi by 5.15 pm volvo originating from baijnath depot. I have seen the buses stop ata a particular hotel in the name of hotel himalaya run by a owner mr. Pappi who is extremely rude and illmannered. This is not the first time i have encounterd this guy, its a rotine incident. I also learnt from one of my fellow passengers that he also faced the same and reported the same to you guys but still the buses are stopping there to bear this mr. Pappi ji s wrath. He refuses to pay changes, charges exorbitantly and on being asked uses abusive language. I will wait for your answer on the steps you are taking to stop this nuisance and decide further becoz this not acceptable from a goverment agency. I am enclosing my ticket with this mail. There a re so many hotels why to stop all volvos there?
Thanks