Himachal Road Transport Corporation [HRTC] — im complaining about rash driving and lack of sense of responsibility

While traveling from Shimla to Delhi on 14th june 2019, various sort of problem was faced by passengers, firstly the driver was driving rashly before solan and started fighting with the co pessengers, secondly our bus got punctured between kalka and chandigarh and there was no extra Stepney also the driver after the incident was not seen near by and the conductor was not responsing well after we asked him about the alternative, some of the pessenger borded different means to their destination some waited and accomodated to different bus, the thing which is worrying is that how irresponsible the HRTC is that they didnt have an extra Stepney which is a mandatory thing to kept for any vehicle and they dont teach their staf to behave well with the pessengers