Himachal Road Transport Corporation [HRTC] — Lost Luggage on HRTC Volvo Himsuta Bus (HP 68, 5948)

Address:	# HRTC Bus
Website:	www.hrtchp.com

On February 6th, I boarded the HRTC Volvo Himsuta Bus from Dharamshala to Dehradun (HP 68, 5948). Regrettably, upon arrival in Dehradun on February 7th, I discovered that my luggage bag was missing from the bus luggage compartment. Acting promptly, I reported the incident to the ISBT Dehradun police station on February 7th, 2024, and followed up with a call to HRTC customer care a week later. Despite these efforts, no resolution has been provided. On March 6th, I sent an email to HRTC customer care but received no reply.

I observed that I was charged for insurance upon purchasing the ticket. Initially, I refrained from applying for insurance in the hope that my belongings would be found within a reasonable timeframe. However, after a month of waiting and continuous communication with the concerned authorities, it has become apparent that my lost luggage will not be recovered. Therefore, I decided to initiate the insurance claim process to recover the value of the lost items.

However, as I began considering the insurance claim process, I realized there was no indication of which company's insurance was provided or the specific coverage criteria, whether it pertained to life insurance, loss of items, or both. This lack of clarity has left me uncertain about how to proceed with claiming insurance for the loss of my luggage.
Therefore, I kindly request the concerned authority to promptly address this matter by either locating my belongings or providing necessary guidance and assistance in initiating the insurance claim process.