Himachal Road Transport Corporation [HRTC] — Misbehave and abusing white women and senior citizen

Today my family was going from Nihri to Tatta pani in bus number HP31B5171 the driver of the same bus did not stop the bus for them and when they were questioning for such a behave with customer he started abusing them and started quarrel with them.
Is not HRTC for public only for these type of drivers that they ask this service is not for public this is there own bus whoever he wants to lift or not.
Such a behaviour with women and senior citizen is not tollerable.
Do the needful other wise these type or drivers are defaming HRTC day by day.