Himachal Road Transport Corporation [HRTC] — Misbehaviour and no duty performed

I would like to make a complaint against the driver of the Hrtc bus no. HP 63B 3289 going to malayana route at 2:45 arriving chotta shimla where the incident happened, where the bus driver did not behaved well with the passenger and was very rude to the senior citizen to get off the bus and did not opened the bus door for the other two passengers having much space for them to travel to malayana .
i want strict action to be taken against the bus driver always behaving in such manner and mistreating the passengers like this senior citizen .