Himachal Road Transport Corporation [HRTC] — Refund not received for 2 cancelled tickets

Hi Greetings,
Hope you are all doing well.

I cancelled 2 HRTC tickets
1) ticket number. [protected]
Refund Amount : Rs. 6745
2) ticket number. [protected]
Refund Amount : Rs. 6915

On 15 May 2021.
The process was supposed to take 5-7 days.
However, I haven't received refund into my account yet.

I sent an email, not got any response.

Total refund amount : Rs.13660

Please find the cancellation-confirmation screenshot attached
Kindly do the needful.
Thanks