Himachal Road Transport Corporation [HRTC] — refund not received from hrtc

I booked a ticket from kashmere gate (Delhi) to kasol for 24 dec but due to some personal reasons my travel to kasol was not possible so i cancelled my ticket before 24 hrs ie (On 23 dec) and received a confirmation from hrtc that rs.1031refund has been initiated. But it's been around 1.5 months and i haven't received any refund.

Ticket no. [protected]
Date of travel 24/12/2018
Date of cancellation 23/12/2018
Bus name - himgaurav
Traveller name - abhishek kargwal

Hrtc policy says refund would be initiated in 7 working days then why 1.5 months for me.