Himachal Road Transport Corporation [HRTC] — regarding the negligence of hrtc and to get the refund

Website:

hrtchp.com/hrtc_info

I have booked my bus from chandigarh to mandi with the ticket no. [protected] and ropar as an alternative boarding point. I was standing at the alternative boarding point but the bus didn't stopped their even though i waved at the bus. My suggestion to hrtc is either don't have the column of alternative boarding point in online booking or stop their as this is the second incident with me.
I want full refund from hrtc and an apology for the inconvenience caused to me.
Kindly find the attached copy of my ticket mentioning the alternative boarding point.