Himachal Road Transport Corporation [HRTC] — Regarding tickets refund

Address:

Rampur RHPS Colony Duttnagar

I regret to inform you that the bus journey I had booked on July 9, 2023, from Chandigarh to Rampur Bushahr using the Himsuta AC seater, encountered some issues. The bus number 63 was canceled for the Chandigarh to Rampur route and instead traveled only to Shimla. Upon reaching the bus, the conductor and driver informed us that the bus would only go as far as Shimla, and we would have to make our own arrangements from Shimla to Rampur. They stated that if we chose to travel with them to Shimla, no refund would be provided, but if we decided not to continue the journey, we would be eligible for a refund.

Subsequently, we attempted to contact the customer care number and HRTC officials, but unfortunately, we did not receive any response. As we did not travel on the bus, I kindly request a refund of the ticket fare. If we were to purchase new tickets from Chandigarh to Rampur, we would have to follow the same route. Furthermore, the inclement weather conditions yesterday caused significant inconvenience and distress.

I sincerely hope you understand the situation and kindly process the refund for the unused tickets. I appreciate your prompt attention to this matter.

Yours Faithfully
Shubham Gour
Contact No. [protected]