Himachal Road Transport Corporation [HRTC] — rigorous inconvenience caused during journey

Address:	Mandi, Himachal Pradesh, 175024
Website:	www.hrtchp.com

Hi,

I am writing this with complete disappointment with the hrtc department that volvo buses are provided but no emergency procedures are in place in case any technical issue happens.

I am stating the complete incident in detail so that you can understand a bit of the bad experience and right back what actions your department is taking to avoid such nuisance :

1) boarded himsuta volvo bus (Bilaspur depot) on 7th aug starting point sarkaghat at 6:15 pm - ticket attached.

2) as soon as bus got filled with passengers in ghumarwin, it got suffocated in the bus and we got to know ac compressor is not at all working.

3) driver tried to fix lil bit but was unable to as compressor needed to be changed and it was not available anywhere before delhi. Driver called bilaspur rm and they were aware of the situation.

4) somehow, bus reached bilaspur around 9 pm and conductor agreed to shift few passengers in another bus who were having major problem. Other 15 passengers included me asked them to continue with the journey as we were ok with ac fan working - no alternate bus was arranged till then.

5) then there was some discussion in bilaspur bus stand office and we were told by officials that this bus will not move further as the bus is not safe and we need to shift to ordinary bus. It was total nonsense as ac has no link with bus engine and forcing the passengers to go in ordinary bus is not acceptable.

6) even when we moved to the ordinary bus, passengers having contacts and who were making noise were shifted to another volvo (Manali-delhi) and semi-delux bus that arrived at bilaspur around 40-45 minutes later. Where we expect that everyone should be treated equally in such cases.

7) after waiting for another 30 minutes for ordinary bus to move, we had to talk to someone there and after asking we were told that if we are comfortable to go in same volvo with ac fan, they will send us in that.

8) it was another nonsense talk as before 30 minutes the volvo bus was not safe and now they were ready to send left out passengers in same bus.
Did not understand if some kind of confusion was there or the department was totally incapable of handling the situation.

9) bus left around 10:30 pm from bilaspur and reached delhi around 6:25 am next morning (8th aug).

The question here is :

Why the buses are not checked thoroughly before starting the journey?
Why department can not arrange alternate buses?
Why the bus parts are not available at on route workstations?
Is sorry enough for the inconvenience caused to so many passengers with no actions taken?

Its not about only me/girls travelling alone at night trusting the hrtc department for safe journey but this is not the first time anything like this happened.

We need answers from your department on the action plan to avoid these issues in future.
Hoping to get positive result so that no one has to go through this bad experience.

Regards,
Deepika mahajan
Ph:- [protected]