Himachal Road Transport Corporation [HRTC] — The buses counter

I was traveling Manali to Mandi to trying to reach my destination at Dharamshala, upon asking the counter at around 5:30pm on March 11, 2023. I asked the counter for buses, the employee on the counter refused to guide me by saying he had no idea, at 6pm I saw a Volvo headed to Dharamshala, I went to the counter and asked to get a booking, as directed by the Volvo's conductor, the counter not only refused to give a booking, but also told me to get the conductor of the Volvo to talk to him, upon this, I asked him was it necessary to which he refuses to answer, finally I was forced to not board the bus, because of the counter's action, it was night and I could not travel,
I deeply request to please see into the matter as I'm a local and I could stay there easily but tourists are not as lucky in these matters as me.
Due to this behavior people stopped going to the counter itself, there were females traveling with me and it could've been even worse, if I wasn't with them.