Himalayan Travels — Harassed by Himalayan travels of siliguri and Rs travels

Address:	Darjeeling, West Bengal, 734001
Website:	www.planmyvacation.in

We were HARRASSED by the travels. We had taken only a car on rent from Himalayan Travels. At Bagdogara, the driver Nima Durga Sherpa was supposed to pick us up. He did not come inside airport to pick. He was standing at the parking lot and calling us to come there directly. With all our luggage in hand we went searching for him. We were searching him and couldn't find as we didn't know where he had parked. After calling him 3 times he came and took us. No courtesy to come and receive us. We were pissed off but thought to ignore and continue. After that it went smooth until 2 days before the end of the trip. Almost at the end of trip, we had a very bitter experience with the car driver, Kilap. He was not at all friendly and had very bad attitude. We had requested him only for one evening to take us out for dinner at friends place after a very tiring and scary trek to Tiger Nest. As it was my birthday, we planned to celebrate with friends. He asked us how much time would you take. We said 45mins. Even before it was 45mins, he came to our friends room and started shouting. He had even called his friend Nima Durga Sherpa for company and then both started yelling at us and our friends. Later without informing us, he left us at unknown place and went off. We came down within 5mins and see that he had left. We couldn't find any other way to get to our hotel. Later our friends asked their driver to drop us with an extra cost which we had to bear. He spoiled my birthday evening and insulted us. We had dropped a mail to the owner of RS Travels, Rakesh Sharma and Himalayan Travels person, Deepraj. But no one bothered to respond or call us. We tried to call Rakesh next morning as the driver had not turned up and he said so bluntly that he saw the mail and spoke to driver. It seems we ask the driver to take us out till 10 or 11pm everyday which we never did throughout. Upon calling, Rakesh took out his hands and asking us to cooperate with driver. Deepraj from Himalayan Travels did not bother to call at all. That morning the driver again started yelling at us. He made us accept that it was our mistake to take him out at night. We being tourists and paying a whooping amount, have to cooperate with driver and listen to what he says and take all the blame. WE WERE HARRASSED BY THESE TRAVELS AND THEIR DRIVERS. They don't have any service oriented thoughts to make their customers happy. They need only money. Once they get money they don't care about their customers. They have 9 to 5 driving hours itseems which was not informed to us till last day. And we have to travel as per their wish and NOT OURS. I would never recommend Himalayan Travels and RS travels to anyone.