Himalayan Travels — taxi

Himalayan travels is worst. I have paid rs.[protected]+ 4000 (Nathula pass)+ 3000 (Kala pathar) for taxi. 10 days trip. This agency do not own cars and give contract to other companies. So himalayan travels gives contract to company a and then company a give contract to company b and then company b stand on the road and give contract to any driver on road. Once our driver got personal emergency then the cheap game of himalayan travels started. Their company b was standing on the road and asking the road side drivers to take the tourists. Driver didn't know who himalayan travel is and doesn't care about himalayan travels. Had to wait on the road for 3 hours as the new driver declined to take the other route. We even offered to pay rs.1000 extra but it did not work. The driver took the shortest route possible, which doesn't even exist on map. I have attached the pic. Their owner is even worst, their expectation is "what is the problem is waiting for 3 hours?" "if you are in a car and not on road then you should not complain." "you can complain to anyone about us and we will take care of you". They will try to convince to take the package by saying "you are from rajasthan and i am from rajasthan (Agent)". Agent would not pickup the call for hours and you would be stuck in your trip. Once you make the payment then nobody cares where you are in trip. Please book by a travel agency like traveltriangle so atleast they would pickup your calls.