Hello,
This is regarding an issue pertaining to the extra EMI money being deducted every month. It hasn't been resolved despite several reminders.
CONTRACT No.- ORBEBMTW07802.
CUSTOMER CODE- ORTW112775
Vehicle- Access 125
The agreed finance amount for this vehicle is Rs 67, 000.00 and the finance charges are Rs 13, 320.00, which makes it Rs 80320.00. Contrary to this the agreed amount, the amount deducted till 31 May 2022 by Hinduja Finance is Rs 105, 646.00.
After a telephonic communication on 1st June, Hinduja Finance issued a refund of Rs 24, 194.00 on 06 June 22. However, again on 05 June 2022, an amount of Rs 4, 540.00 was deducted and on 5th July 2022, an amount of Rs 4, 540.00 was deducted which makes it Rs 9080.00. This Rs 9, 080.00 was deducted after processing the refund amount of Rs 24, 194.00. This EMI transaction should be stopped and the extra deducted money must be refunded immediately, i.e. Rs 9, 080.00.
Please, carefully look into all the transactions that have been happening at your end and proceed accordingly. The approach has been very complacent, and the matter is not been taken seriously at your end. There should be a guided channel for the customer to approach such cases more efficiently.
I hope the matter is looked into at the earliest.
Regards,
Sheetal patro Was this information helpful? | 
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