Dear Sir / Madam,
This is to bring to your kind notice that I, ANJU BORAH a customer of your company having Contract No. ASGWGT00018, Customer Code AS00003720. I have availed facility of financing a commercial vehicle from your company.
As per the Terms & Agreement the vehicle financed was to be insured from your side but due to your over sightedness the same was not renewed for 2nd & 4th year and the renewal premium for the same was paid by me, which was conveyed by me to your employee and accordingly as per the conversation with your employee the same was adjusted from installment which was due on October' 2013 for the 2nd year renewal premium. And if you go through my Statement of Account (SOA) you'll find that an excess amount deposited on every installment by me.
When I enquired for the confirmation of the adjustment your employee confirmed me about the same. However few days back when I enquired my balance amount I came to know that the same was not adjusted & was made overdue.
I would also like to draw your attention that the Installment for the month of June'2014 was paid by me vide Receipt No. 661 Dated 10.06.2014 which was also not updated in your records. I have number of times requested your employee to collect the installments on time. But due to his negligence many Overdue Charges are charged in my A/C.
Thus, please take this matter seriously so that I can continue my payments as I will not be paying the extra charges which are charged due to your employee negligence.
Thanking You.
ANJU BORAH
Bokakhat
Contract No. ASGWGT00018.
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