Hinduja Leyland Finance — Unresolved Loan Issues and CIBIL Reporting Discrepancy, No Objection Certificate (NOC) and a closure letter for my loan.

I had a two-wheeler loan with Hinduja Leyland Finance, initiated on February 5, 2018, carrying a monthly EMI of Rs 4689. I diligently fulfilled all EMIs except the last one, even though I provided the payment along with a late fee to an agent named Baskar Penukonda (phone number: [protected]).

Upon reviewing my CIBIL report two months later, I discovered an outstanding balance of Rs 5690 because, unfortunately, Agent Baskar did not forward the last EMI to the company. Efforts to contact Agent Baskar were in vain, as he was no longer associated with the company and unreachable by phone. In an attempt to resolve the issue, I repaid the outstanding amount along with the late fee on December 1, 2022. However, it took seven months for this update to reflect on my CIBIL report. Even after the update, CIBIL still indicates an outstanding amount of Rs. 900.

Attempts to contact Hinduja Leyland Finance Customer Service or Support have been futile. Due to concerns about my CIBIL score, I reluctantly paid the additional Rs. 900 a month ago. However, there has been no update on the issuance of a No Objection Certificate (NOC) and a closure letter for my loan. The information has also not been updated on CIBIL.

For your convenience, I have provided my loan details below.

Name-SHAKE MAHAMMAD

Contract number - APAPHPTW00445
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