Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

On 24/08/2013, the gopal rao enterprise, IS Sadan, Hyderabad, delivery boys who came to deliver my cylinder asked me Rs 50/- as delivery charge. When I refused, they entered my house and threatened me with dire consequences. Finally they made me pay the extra money for which no receipt was given.
I am contemplating a FIR against the agency for their money extortion.
This is a very usual practice of the delivery boys, asking huge sum of extra money to deliver the gas.
I demand that they should be identified and strict action should be taken against them.

Debashish Mukherjee
Scientist, ASL
SH-315, DRDO LAB QTRS
Kanchanbagh, Hyderabad.

Sir, I booked my gas cylinder on 6th Aug 2013, on Oberai Gas agency I A T Girinagar Pune-25. The Agency Send his person to deliver the cylinder on 17th Aug around 1900Hrs at that time I was not available at home, after coming to home I contacted the Gas Agency ,He told me to rebook your refill . I stay in Dhayari Pune-41 i.e 10 Km away from agency. He is also charging 20 Rs extra for delivering cylinder.. I request you to take necessary action to deliver timely. Is it compulsory to rebook cylinder again if somebody is not available at the time of delivery.
Thanking you,
S.K.Tiwari
Consumer No. 617373
Sharda Niketan Garden Benkar Nagar Dhayari ,PUNE-41
Mob. [protected]

I am privileged of being a valued consumer of HP GAS, BNERJEE HP GAS SERVICE, 10/1 DESHBANDHU CHITTARANJAN ROAD BUDGE BUDGE KOLKATA 700137 (WB)

I have booked my HP Gas Cylinder on 29th July'13 with booking No.:.259450. On 7th August it was supposed to reach at my home as per booking confirmation provided by the distributor via Mobile Text Message. As if I haven't received till 13th August, I have visited 14th August'13 to Distributor's office for status of my booking delivery as it was already postponed. I was further assured by them that it will be reach on 14th itself. But on 16th August'13 a Mobile Text Message came from my provider that Booking No: 262564, Cash Memo:126104 has been cancelled. It seems that someone has booked a gas cylinder with my consumer no. without knowing me. I just want to know that when I 'll get my gas cylinder and what is my provider doing with my consumer no. For creating a further failure service and booking a gas cylinder with my consumer no. without knowing me by Banerjee Gas HP Service , I have register a complain on your establishment which is stated on above.

I will be obliged if you kindly refer some solution and take necessary action by your authorization .

Expecting an early positive response from your end.

I have already applied for new gas connection on 27/07/2010 under the application number is APO[protected] and transaction Id . is T[protected] and the dealer address is HP Dealer telephone exchange road vikarabad RR District 501101 . But till now i did not gotted any information about .
please update the status on my contact number +91 [protected]
and email id [protected]@gmail.com

Sir
I have gas connection at Tiruchy (Tamil Nadu). Gas connection is in my Brother name. He gone to USA for Job on 06.08.20121. I am going to change the name in to my name(S.GANESAN). What is the procedure?

Could you help me, Sir?


Thank you, Sir
With Regards
S.Ganesan.
15-08-13

HP consumer no: 655621 with HP Gas dealer - Samatha Gas Kothapet, Hyderabad.

When the complaint brought to the notice of the manager of HP Gas dealer - Samatha Gas, the manager is response is only - I will look into the matter.

The staff advised me to book refill again as the earlier booking stands cancelled. My complaint to dealer which is yielded no result is placed here under:

In continuation...

OM GAS AGENCY BILTHARA ROAD DIST -BALLIA Complaints & Reviews - NOT GIVEN NEW GAS CONNECTION
View all OM GAS AGENCY BILTHARA ROAD DIST -BALLIA complaints

OM GAS AGENCY BILTHARA ROAD DIST -BALLIA


Location: Uttar Pradesh, India



Ambrish kumar jaiswal on July 12, 2013

NOT GENEN NEW GAS CONNECTION
LAte/Less

For New Gas Connection

Dear Sir,
My New Domestic Gas connection waiting Om Gas Agency Bilthara Road,Dist-Ballia-U.P. I applied for this connection on[protected].
This connection is named with Ambrish Jaiswal. Address is Vill.+P.O.- Bilthara Road, Dist.- Ballia-.221715
My physical chech up has completed few months earlier, but yet connection is not yet approved.
As per direction of local Gas distributor "OM GAS AGENCY" Bilthara Road Ballia U.P This Gas connection is applied online by me.
I have submitted all the necessary documents to this Gas distributor.
I had to contact many times at this agency but not get any satisfactory answer i am very disturbing. Sir please look in matter and do as need full thanks.
my Email id is [protected]@gmail.com

Sub: Om gas agency,post belthraroad,distt.ballia,gas distribution hindustan petrolium corp.Ltd.Dealer Code 17201300, having complain for not giving standard value
gas and late gas booking & delivery in addition black marketting the gas in market.






Sir,

With due repect i beg to say, I consumer is suffering from following problems.

1. Their is no time limit for booking ex.21, 25,30,45 days.

2. They don't have phone booking fascility.

3. After Complaining for gas leakage they never send any technician.

4. With Gas they forced us to take Tea Bag,otherwise consumer will not get gas.

5. The 420.90 Rs Reciept they take for home delivery but 10 % they fulfill or deliver the gas at home and rest 90 % they forced consumer to come and take delivery
at counter, and they say that necessary to write home delivery otherwise thread us to not deliver the gas.

6. Trolly man of gas delivery boy take 10 Rs per consumer,if not paying then they delay the delivery.

7. Trolly man of gas delivery boy take 10 Rs per consumer,if not paying then they delay the delivery.

8. Consumer of our town are unaware of information and circular of gas company, kindly let us know and insist om gas agency belthra road to write down in clear the
rules and regulation of gas company for the sake of consumer.

9. Whenever consumer to gas agency their is shortage of gas they give excuse the gas does not arrived and kota is less, and at black market 24 hour gas is available.

10. After booking their is no time limit to when deliver the gas we have to only wait, becasue the frequently change time and their schedule as per himself convenience.
not of consumer

11. every cylinder is having less weight 1.5 to 2 kg they never give gas cylinder with accurate wait becasue they don't have weighing machine.

12. In office the have information board which is always blank, no information or complain officer phone no. or address is specified their.

I have also send by query to right of information act 2005 Dhara 6(1), they never replies.

Kindly pay urgent attention on the above stated problems facing by consumers of hp gas in belthra Road, and request your goodself to insist the om gas agency to
fascilitate consumer.

Thanks and regards,

Ambrish Jaiswal
S/O Shri Anand kumar jaiswal
S/o late Raja Ram vyash
Manas Mandir Gali
Post Belthra Road,
Distt, Ballia,Up.



Cc to : 1.Head Office ,Hindustan Petrolium Corp.Ltd.Ghaziabad
2.Regional Office,Hindustan Petrolium Corp.Ltd,Lucknow
3. Petrolium Minister of India.
4. Public Complain Board,Delhi.
5. Distt Magistrate,Ballia.
6. Sub Distt. Magistrate, Belthra road,Ballia.

Read comments

Dear Sir, I have to bring to your kind notice that I have already registered my Aadhaar No.[protected] with yourselves and also with my Corporation Bank, Calangute, Branch with A/c No. 081990. I have received your confirmation of receiving my Aadhaar no. My consumer no. is 601905 and dealer is Manguesh Datta Shet Teli. But I regret to say that you have not yet seeded my account with my bank. I would be grateful if you would do the same as I could get my subsidy in my bank account. Please inform me in due course. Thanking you.

Respected Higher Authority,

HP dealer is forcing and obligating me to take gas stove with the new connection. They are not ready to give a new connection if I do not take LPG gas stove from them.

I would like to draw your attention against the injustice and file a complaint against the HP dealer with below details:

HP Dealer Details:
M/s Kekan LPG Corner,
Vidyanagar, Pune-411032br...

Sir,
I have a gas connection of HP here in Danapur region,in city- PATNA.
Sir my distributor; Anand Kiran doesnot provide me refilling and in case if it provide,it is after 2 month later date of refill request.
I am in big trouble because, i had register complaint in HPCL but instead of helping me they cancel my recent request for refilling. I again request for new refilling don't know what happens this time. I belongs to poor family not able to run whole week for a single work but its essential for me and my family. Sir, i am rounding table by table in HPCL but didn't get any help.
Please help me.

i have a domestic gas consumer (consumer no.ss000047 ,name -sandeep kumar s/o subash chan-der v.p.o - jhabkra, teh+ disst -- gurdaspur from guru nanank gas agency v.p.o behrampur(gsp) named bharti gas .Now gas agency give cylinder at price of 670/-.other consumer of this gas agency face the same problem .we want cylinder at his base price and also back our access money.



With regards,
sandeep kumar

Dear Sir,
Iam Naveen Ramgiri,staying at Hyderabad. I have taken a HP gas connection bearing consumer no. 747286 on 28/01/2009 at Vijayawada.I have stayed in Vijayawada for 2 1/2 yrs & i have transferred to Hyderabad. I want to transfer my gas to Hyderabad but i have lost my gas paper but i have my gas book with me,agency is not accepting the book for transfer. Please guide me for the transfer of my gas agency, is their any chance of transferring my gas.Waiting for ur reply.

Thanking U
Regards
Naveen Ramgiri,
Ph no. [protected],
Email: [protected]@gmail.com

Dear sir,madam,

Today 26/06/2013, I had fill of Rs. 200/- petrol in my TVS Scooty at around 8:45am from HP petrol pump, near chamunda bridge, Ahmedabad. The boy did not show me 0.00 figure on display and he started from 50.00. so I got my petrol less.Every time when I fill petrol of Rs.200/- ,the meter is reaches to full (F) but today it had some down to the full, this is also showing that he had not given me a petrol of Rs.200 . I had complaint to the manager of the petrol pump but I was not satisfied with his answer and this is happening 4rth time.
I would like to request you that please take some strict action against them.

Thank you.

I went for getting new HP gas vonnection and i am imposed to buy Stove, Induction cookware on new connection.
The actual Price of 2 cylinder + regulator = 3050.
But they are asking Rs.9000 for 2 cylinder new connection.

Please let me know where to raise this concern.

Distributor name : RajaRajeshwari HP gas, Gandhi road, Velachery , chennai 600042

Dear sir
I have hp gas connection for last 29 years this connection is registered to other parson (in C/O my name) I have original paper. I will convert this to my name original customer had transfer to other city who has not found. Does I change this to my name ? please tell me what is the process.
my email mkc [protected]@gmail.com

regards
manish chourey

As per requirement mentioned for HP LPG New Connection the following are required.
Document required for LPG connection

At the time of registration for LPG connection you have to submit the Xerox copy of these two documents:

Proof of Address/ Residence
Proof of Identity
For the above proof, any two documents from the following list can be submitted:

Ration Card
Electricity Bill
Telephone Bill
Flat allotment / possession letter
House registration papers
Rent Receipt
LIC policy
Voter’s Identity Card
Passport
Employer's Certificate
PAN Card
Driving License
On 22.06.13 is fixed for issue of applications for new LPG Connection. On the day, the dealer is pressing for only Ration Card & Electricity Bill. No other proof of address or any other documents mentioned above were not accepted and he has not issued application forms to those who did not show the Electricity Bill & Ration Card.
Hence, clear cut instruction may be given to local dealer immediately for issue of new connection forms to the consumers taking into account any of the above identities.
Kindly clarify is it mandatory to show the above mentioned documents at the time of issue of application or at the time of registration?

Immediate action is solicited.

Hi,

I have lost my HP gas connection documents and i don't remember my consumer number. After 3 years i have returned back to Pune and want to renew my connection but have forgotten the consumer number and not able to find the documents. Please let me know if there is any way i can get my consumer number as the HP gas station people are not ready to help me with it.

Regards
Kasturi Sharan

I HAVE A HP GAS CONNECTION CONSUMER NUMBER 627939.MY DISTRIBUTOR NAME IS UPHAAR!DISTRIBUTOR CODE 96/160.KOLKATA

I AM WORKING IN A RESPECTABLE POSITION.I STAY ALONE! MY PARENTS STAY IN A NEARBY FLAT.THE GAS DELIVARY PERSON COMES IN THE AFTERNOON BUT THEN DOOR IS LOCKED?I GO OUT FOR OFFICE AT 10 AM.I HAVE REQUEST THEM SEVERAL TIMES TO DELIVARY MY GAS EITHER PRIOR 10AM IN THE MORNING OR DELIVER THE LPG CYLINDER TO MY PARENTS PLACE.

REPLY FROM MY LPG DISTRIBUTOR WAS ASTONISHING....THEY HAVE ADVISEDME TO TAKE LEAVE FOR TWO DAYS TO RECEIVE THE LPG CYLINDER.

PLEASE! I AM TIRED OF THIS.SEEKING YOUR ASSISTANCE

NAME SAMYAK GHOSH
email:samyak.[protected]@gmail.com
M: [protected]

In 1990 i am having a hp gas connection on the name y.v.ramesh babu, no:601763, when they fed the details into computer they wrongly mentioned as v.ramesh babu, later i got transferred to Ongole afterwards to Rajahmundry. Present connection no:033837, when I approached my original connection at J.R.Gudem sivaram agencies, they told that the iniital missed because of computerisation and advised me to contact Rajahmundry Gas Company, Rajahmundry. I shown the manual receipt and termination voucher at J.R.Gudem. They advised me to contact Executive Sales officer. The ESO not lifting the phone, kindly advise me

I am receiving gas late from last 3 months now. I do book it after 10 days when a gas cylinder is received. No one is answering call on the following nos :[protected],[protected] which are of the HP gas booking service. Please follow my complaint or I will be without any refill.