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Adani Electricity
Adani Group
Customer satisfaction rating: 35%
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My account no.[protected], every month my bill will be less than 2000 Rs but my march - 21 bill is around 3250.

this bill is very high for me, please check from your side, if possible please come & check my meter also,

Please clear my issue as soon as possible.
May 08, 2021

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    Dear Adani,
    AC no[protected]
    NAme- MEENA SOLANKI, CHINTAN SOLANKI

    Kindly check our meter as the utility bill is crossing rs 2500 for last 2 months where as our average bill use to be around[protected] per month
    May 04, 2021

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      Dear Sir,
      I am residents of Kajupada area, with my wife and only children. I am the only bread earner of my family...
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      Respected sir,

      some days our Meter is off

      please check and restart.

      Name : Sushant Ratnakar Vetkar
      A/c. No.[protected]
      MTR No. 4951234
      Meter redding off
      Mar 17, 2021

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        Bills was paid on 13th Feb 2021 but the March 2021 says the bill is outstanding. The Amount being Rs.640 which show outstanding in March 2021 bill. Providing you with the paid BPPS Reference Number.

        BBPS reference number: BD011044OA1AAAAHCKXJ
        Mar 13, 2021

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          Dear Sir
          I Mrs Ila Jagdish Mehta having consumer no[protected] I had already complaint before the complaint is attached...
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          Good morning!
          My flat was leased and the tenant vacated the flat due to Covid 19 end of August 2020 after settling her bill at Rs.1290/- The flat was lying vacant until November and now some one is residing since November only and I have received a bill for Rs.8, 510/- with arrears Rs.6, 804/- and bill of Rs.1, 651/-Please check the bill and send me the correct bill as soon as possible so that I can pay immediately.
          Thank you for your kind support and service
          Have a nice day
          Thodukattil Radhakrishnan
          Dec 18, 2020

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            In account number[protected], Bill No.[protected] bill dated 4 12 2020 in the name of Manubhai Gopani the payment of Rs.1750/- is debited twice from my bank account inadvertently while making payment from google paythr account no.[protected] of Saraswat co op bank Ltd. Kindly refund the additional amount. I do not want credit in next bill, I want transfer in the name of Deven M Gopani, since it is paid from my bank account. For any query call me on [protected].
            Dec 05, 2020

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              My account no :[protected], jayesh j shah, plot no 26/27, new maneklal estate ghatkopar west, mumbai 400086,
              my flat no b/106 bearing above account is closed since many months hence there is no usage of electricity kindly note it .
              thanks assuring your kind cooperation all the time
              As explanation asked in current bill regarding zero reading
              Nov 27, 2020

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                There has been constant electricity theft in the B-1 wing of Rahat Apartment which is located at Kurla west, 259 old agra road. After several complaint to Adani Electricity no action has been taken against this. The household do not have an electricity meter and have directly connected to the main electric supply of the building. No action has been taken for years against this. These people have no value for electricity. please take appropriate action against the accused since this is a case where the officials might also be involved.
                Because of this, We get electricity bill higher than the average.
                Nov 03, 2020

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                Adani Electricity customer support has been notified about the posted complaint.
                A person from Adani Electricity named 'Aniket' visited with the complaint and removed the wires but later on again connected it illegally before leaving and no further action was taken.
                This is how the company resolves a complaint?
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                  Even after the successful payment of bill amount of 430 of month Aug 20 it is still added in the bill of Sep 20.

                  Even after personally visiting to the electricity office no proper response was given. They didn't even consider it as a complaint.

                  Account no :[protected]
                  Oct 31, 2020

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                  It would be nice if we receive a response soon.
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                    I'm Ismail Shaikh undersign My Flat No 162/ Bldg No 56-A (Krishna Adhyapak CHS) Kurla (W) its a residential Flat. I have taken a reading as on Dates given below, our Meter No is RS09834036 :-
                    08/10/[protected]
                    10/10/[protected]
                    23/10/[protected]
                    24/10/[protected]
                    28/10/[protected]
                    The reading is personally taken by me on given date & its Counting is very fast as comparable to my previous Meter reading based on regular consumption of Electric Energy. We've already Paid the amount of Rs 24500/- in last 2 Months which is a big amount so Please check the meter reading, if faulty meter is there so change it as per your cost. This is a very serious matter so please solve it as early as possible & Return the Charges which is too much Inflated .Thanks
                    Oct 28, 2020

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                      Not refund my bank a/c my dedeucte money
                      Bill paymet
                      Oct 27, 2020

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                        Sir/Madam, I am a 76 yrs old widow and live alone. My Adani Electricity Account No is[protected]. I reside at Powai, Mumbai....
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                        ACCOUNT No.[protected] – METER # 7020760 - MUSHTAK MIRAJKAR.
                        B-20, Shiv Ganga 1, Vakola Pipeline Road, Santacruz East...
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                        Please find attached the noc from oberoi construction pvt ltd for change in the ownership. I have also paid the latest july bill.
                        Kindly transfer the name to rahul mehrotra & poonam mehrotra, the address remains the same.
                        transfer of meter. consumer no. 102199464
                        Sep 05, 2020

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                          Since last 4 months our bill is coming double the amount it usually comes. Since our usage is not 600 units per month. The meter is showing 600 units. The meter is showing faulty units. Hence i request you to change the meter.
                          Aug 05, 2020

                          Complaint Status

                          Adani Electricity customer support has been notified about the posted complaint.
                          Dear Customer,

                          Account No.[protected]

                          Warm Greetings from Adani Electricity.

                          This is with reference to the complaint received through Consumer Helpline GOI portal, pertaining to a billing related issue.

                          Due to Covid-19 precautionary directives issued by the regulator - MERC, our Customer Care Centers / Bill Payment Centers / Meter Reading / Bill Distribution / Meter testing etc. which required human interface had been closed and only critical services like power supply restoration were continued with.

                          The above steps have been taken as directed by the regulator MERC, in the “Practice Direction” document issued on 26/03/2020. The document can be referred here: https://www.adanielectricity.com/-/media/Project/Electricity/home/Practice%20Dir...

                          Accordingly, the bills for the month of Mar-2020 Apr-2020 & May-2020 were generated on the basis of estimated consumption. Reason for the same has been explicitly mentioned in the "Important Messages" section of the bills.

                          Subsequently, the actual meter reading was taken on 29/06/2020 for calculation of billing month Jun-2020. Based on the meter reading collected, actual number o[censored]nits consumed between 29/02/2020 and 29/06/2020 were calculated.

                          However, it is not possible for us to ascertain the exact consumption in each of these 4 months – Mar-2020, Apr-2020, May-2020 and Jun-2020. Hence, these units have been apportioned uniformly between the 4 months (based on the number of days in each month), so that you are not charged in a higher slab in any particular month.

                          Based on above calculations, it was found that you were underbilled for billing month Mar-2020, Apr-2020 & May-2020. The actual units consumed during the period were 1947, however you were only billed for 719 units. Hence, the payable bill amount was recalculated and the unbilled amount of Rs.13, 217.24 was added in the billing month Jun-2020, generated on 06/07/2020, under the head "Net Previous Balance".

                          Please refer the table appended below, which explains the difference between the units billed and actual units consumed during Mar-2020, Apr-2020 & May-2020:


                          A copy of the bill, which explains the calculation of the differential bill amount is also being attached herewith, for your reference.

                          Further, we confirm the receipt of the last payment made by you, for Rs.1, 710, against the May-2020 bill. Please refer the message printed under the “Important Messages” section of the Jun-2020 bill, which acknowledges the receipt of this payment.

                          In the meantime, please visit this URL for more information regarding billing during the lockdown period: https://www.adanielectricity.com/BillAmendmentDetails

                          Also, please view this video for more clarity regarding the billing carried out during the lockdown period: https://youtu.be/diXpQZqqswY

                          Further, we are offering our customers an option to pay this bill amount in 3 interest-free EMIs.
                          • To pay the bill online click here: https://www.adanielectricity.com/Payment/Online-Payments
                          • Or visit the nearest Genius Pay outlet to pay in cash / cheque. Locate the nearest outlet here: https://www.adanielectricity.com/contact-us/our-genius-pay-centers

                          Trust this responds to your query.

                          Thanks, and Regards,

                          AEML Team.
                          Dear Customer,

                          Account No.[protected]

                          Warm Greetings from Adani Electricity.

                          This is with reference to the complaint received through Consumer Helpline GOI portal, pertaining to a billing related issue.

                          Due to Covid-19 precautionary directives issued by the regulator - MERC, our Customer Care Centers / Bill Payment Centers / Meter Reading / Bill Distribution / Meter testing etc. which required human interface had been closed and only critical services like power supply restoration were continued with.

                          The above steps have been taken as directed by the regulator MERC, in the “Practice Direction” document issued on 26/03/2020. The document can be referred here: https://www.adanielectricity.com/-/media/Project/Electricity/home/Practice%20Dir...

                          Accordingly, the bills for the month of Mar-2020 Apr-2020 & May-2020 were generated on the basis of estimated consumption. Reason for the same has been explicitly mentioned in the "Important Messages" section of the bills.

                          Subsequently, the actual meter reading was taken on 29/06/2020 for calculation of billing month Jun-2020. Based on the meter reading collected, actual number o[censored]nits consumed between 29/02/2020 and 29/06/2020 were calculated.

                          However, it is not possible for us to ascertain the exact consumption in each of these 4 months – Mar-2020, Apr-2020, May-2020 and Jun-2020. Hence, these units have been apportioned uniformly between the 4 months (based on the number of days in each month), so that you are not charged in a higher slab in any particular month.

                          Based on above calculations, it was found that you were underbilled for billing month Mar-2020, Apr-2020 & May-2020. The actual units consumed during the period were 1947, however you were only billed for 719 units. Hence, the payable bill amount was recalculated and the unbilled amount of Rs.13, 217.24 was added in the billing month Jun-2020, generated on 06/07/2020, under the head "Net Previous Balance".

                          Please refer the table appended below, which explains the difference between the units billed and actual units consumed during Mar-2020, Apr-2020 & May-2020:


                          A copy of the bill, which explains the calculation of the differential bill amount is also being attached herewith, for your reference.

                          Further, we confirm the receipt of the last payment made by you, for Rs.1, 710, against the May-2020 bill. Please refer the message printed under the “Important Messages” section of the Jun-2020 bill, which acknowledges the receipt of this payment.

                          In the meantime, please visit this URL for more information regarding billing during the lockdown period: https://www.adanielectricity.com/BillAmendmentDetails

                          Also, please view this video for more clarity regarding the billing carried out during the lockdown period: https://youtu.be/diXpQZqqswY

                          Further, we are offering our customers an option to pay this bill amount in 3 interest-free EMIs.
                          • To pay the bill online click here: https://www.adanielectricity.com/Payment/Online-Payments
                          • Or visit the nearest Genius Pay outlet to pay in cash / cheque. Locate the nearest outlet here: https://www.adanielectricity.com/contact-us/our-genius-pay-centers

                          Trust this responds to your query.

                          Thanks, and Regards,

                          AEML Team.

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                            Account no.[protected]
                            Name : lata b rajadhyaksha

                            Dear sir,

                            We have received heavy electricity bill for rs. 6650.00 for the month of june-2020 which we have paid on 13th july 2020.

                            Again we have recieved bill for rs 6240/- fr the month of july-2020 for which due date is on 20th august 2020

                            We need to know our meter reading for the month of june and july, as we think that bill amount is exorbitant and wrongly charged.

                            We await for your swift response on this issue.

                            Regards,
                            Lata b rajadhyaksha
                            Aug 03, 2020

                            Complaint Status

                            Adani Electricity customer support has been notified about the posted complaint.
                            Consumer is requested to provide Consumer Account (CA) No or Meter No to enable us to proceed further in the matter.
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                              Dear sir/madam,

                              I am a resident of mumbai. I live in a 1 room kitchen. I have received a bill of rs. 14800/-...
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