Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

HP Gas and Karthick Gas agency Bangalore:
This is about forced sale of hot plate/ lpg stove,
I recently approached Karthik Gas agency ( HP Gas distributor) in Bangalore for a new Gas connection .
The agency is demanding Rs 7500 for a new connection including charges for a new LPG stove.
I am not in need of a stove but they are insiting that without buying the stove from them they wont' provide the connection.
This is a clear violation of MRTP act.
I have written email about this to HP Gas customer care 29th of May and 4th of Jun 13 but they haven't taken any action till date.
Complaint Ref # 13016904
Request you to resolve this.

Name of the petrol pump - More petroleum, Uttamnagar, Pune - 23.

These Guys have employed some of teenage boys on the petrol pump for delivering petrol. whenever someone wants to fill a petrol of more than 200 or 300, then do not reset the meter and do not show 0 before starting the delivery. Somehow they they distract or confuse the consumer and start delivering. If somebody raises an issue, they say that they had reset the counter and quantity of petrol is accurate. There is no facility available to check that also. I think, Air facility is not available there. as they are charging for air in the premises.

This fraud in petrol quantity has happened to me for 4 to 5 times.

Hi,
This is to Bring into your notice that i had applied for a new connection at ANUKKHAN FUEL SERVICE[protected] distributor. First of all the Manager Mr Subir Chakraborty refused to accept the new application without the Sale of Hob, i told him that i have a Kutchina 4 burner Hob but he told me that if since its not ISI mark therefore it is not possible and used the exact terms as "It is not possible to apply for a new connection without the sale of Hob/Gas Stove".
Hearing this i was disappointed and agreed to apply for the connection according to his terms, they took all the papers and registered the application with Application Number : 776 and told me that somebody would visit my house for inspection within 8-10 working days, however its been now a month and i am still waiting for their reply in this regard.
I would be very grateful if you can help me in this regard at the earliest as i need the gas connection at the earliest.
Thanks & Regards
Moumita Bhattacharya
[protected]

hello myself prabha s shah my compliant is against hp gas dealer ASU GAS AGENCY kandivali west ,this people are using our subsidized gas refils and doing black marketing, this people are cheaters ,every month this people are using our gas refils and when i questioned them they said we are doing testing of refils ,without my permission how can they do it,please take some action against this black marketing people .i have done a compliant in hp gas but no response dont know weather h is also involved in this,even i tried calling some area head of hp called manoj but no response.please help us from this cheaters asu gas.

email : [protected]@gmail.com



prabha shah

The staff in HP gas agency are not responsive when asked for applying new gas connection for spare cylinder. The always say to call next week and when argued then they respond for gas connection. They are blocking the gas cylinder for home quota and diverting with no stock board. Require immediate action to be taken for filing case against the staff of this agency.

Dear Sir,
We applied for new HP Gas Connection but we have Other Gas Connection so having Stove and other equipment, don't want to take these things with new connection however Gas Distributor is speaking to take all things @ cost of Rs. 4600 with one cylinder only .
However We are asking for only cylinder and regulator.



Please suggest us what to do


Ashish Chaubey
+91-[protected]
+91-[protected]

SIR,
I WOULD LIKE TO INFORM THE ADMINISTRATIVE OFFICERS OF HP GAS THAT I AM THE CONSUMER OF HP GAS IN ANS ENTERPRISES LUCKNOW. I HAVE BOOKED THE HP GAS MANY TIMES BUT THEY WILL NOT PROVIDE ME DELIVERY TO MY HOME AND INFACT IF I AM NOT GOING TO COLLECT IT FROM STORE THEY WILL NOT PROVIDE ME MY BOOKED HP GAS.
THEY BEHAVE LIKE THAT WE ARE THE SLAVE OR SERVANT OF THEM AND THEY ARE OUR BOSS. MANY TIMES I HAVE CALLED THEIR OFFICE TO KNOW MY DELIVERY STATUS BUT THEY SIMPLY REFUSE TO SAY THAT DELIVERY TO HOME IS NOT PROVIDED AND THEY CANCELLED MY BOOKED GAS WITHOUT ANY PRIOR INFORMATION TO ME.
PLEASE TAKE AN APPROPRIATE ACTION TOWARDS THIS HP GAS AGENCY.
YOURS FAITHFULLY
JITENDRA JHA
CONSUMER NO. 605641

Retnakala gas agency, Trivandrum franchisee of HP Gas has some of the most incompetent, lazy bunch of people I have ever seen in my life. They never deliver the gas even after we have booked and they have received the bill from the main office. The delivery guy always keeps his phone switched off and if at all he comes, really late, he lies saying he had come earlier and we were not at home. And the agency office always keep all their phone lines busy and if the phone does ring, they NEVER EVER answer. Our gas cylinder has run out and we are calling these jerks to come there and take it ourselves and they are still not answering. I wonder how a company like HP can have such a bunch of working for them!

sir i am apply 3 year ago to new conection to home deler sivan gas services dholpur i am resi.no new conection 23697 but deler and compeny not issue my connecion till date and iam complient many time to deler ,compeny manegment but no responce and not issue my new connection .
sir iam very urgently need to connection so please issue new conection urgent base .

thanks

raj kumar agrawal
bara kumaidan santar road
dholpur raj.

From:
Avadhut Prakash Jirage
At Post: Sidnal Tal; Chikodi
IOC Consumer No. 6536
Contact No. [protected]
23/04/2013


Sir,

Sub: Transfer of Domestic gas Connection from Pune to Nippani –Reg.

I the undersigned Avadhut Prakash Jirage had domestic gas connection at Hadpsar (Pune) with authorized dealer M/s Vishwa Indane of IOC. Now I have left Pune and started my own small business at NIPPANI . While leaving Pune I had summated my gas connection and accessories to authorized dealer M/s Vishwa Indane ,Hadapsar (Pune) and obtained the all relevant documents from them.

All the documents wich were collected from Pune same has been submitted at Nippani to Authorised dealer Hp gas ,M/s Swatik Traders. Even after four month passed have not received the connection for that suffering a lot .

On reapeated inquiry it is came to know that the “ON LINE CONFERMATION from IOC to HP is not getting. Unless online confirmation HP gas agency are unable to issue connection.

So my humble request to you please do needful and help me for getting my gas connection plrase.

My IOC gas details are as under:
Dealer : Vishwa Indane Pune
[protected],[protected]
Vocher No [protected]
Cunsumer No 6536
Date of transfer of connection : 28/11/2012


Your Faithfully
Avadhut Prakash Jirage
At Post: Sidnal Tal; Chikodi

My name is Sandeep Goyal I having a gas connection of hp gas which consumer no is 121075.they not subsidised deleved on time while they message me that your cylinder has been delivered on 3 April 2013, till that time we didn't get any cylinder when we have complain for that they said we delivered to other than next day they provide me a cylinder without office receipt who they will submit on gas agency. my cylinder they delivered to other.
Due to this reason we can not make food at home .they provide cylinder on 4 th april while they message me on delivered on 3 rd april. Due to this reason i upset on 3 and 4th April. please help me as soon as possible.give me a justice for my problem.

Sandeep Goyal
Mo. [protected]
3/23 ,kavita enclave,
Chitrakoot Scheme ,
Ajmer Road. Jaipur.

We have booked HP gas with Booking no # 214205 on 30 Mar, 2013. We got a cash memo # 199528 that was delivered on 31 Mar, 2013. Our Consumer # is 651293, but until now we did not receive. As it was almost 1 week, so I called to Ratna Agencies, Kukatpally[protected], they said it was cancelled as it was year ending and said to book again on the number # [protected]. I dialed but it said all the gas bookings were cleared till 31 Mar, 2013. I called again to Ratna Agencies, Kukatpally[protected] I informed the same. They said they will be booking and it will delivery in 2 days. No Idea why they are doing this type of problems to the customers. This is happening for the past 6 to 7 months. My last booking was Feb 16, 2013. But I got a message that the last delivery was Mar, 24, 2013. Some serious action has to be taken. Waiting for the reply

i am krishnendu das from central howrah region son of Mr mrinal kanti das reporting that my father ,a long time customer of hp gas service presently harrased by ANAND GAS SERVICE of baltikuri kalitala mollahpara.
they behave so roughly with my father and mother.from last 3 months they not deliver us any gas cylinder in spite of having our booking.
is there any reason why they are behave so? according to me they are inhuman and insane.they dont know how to behave senior persons like my father and mother.
IS THERE ANY SOLUTION?
PLEASE TELL ME AND HELP ME .

Sirs... a complaint
(Consumer no 733249)
This is to draw ur kind attention to the fact that on 18th march & 24th march 2013 I had booked my gas cylinders online under booking no 355593 & 357215 respectively but I didn't receive the cylinders & to my surprise , today I came to know that cylinder which was booked on 18th march 2013, which was never delivered to me stands delivered on 30 march 2013 under cash memo 156844 & booking made by me on 24th march stands cancelled.
It simply means that our subsidized gas has been sold out to someone who has paid a huge amount..
Plz note , our hp gas distributor is Jay Kay Gas Co , Baghe Ali Mardan , which is providing apathetic service besides cheating its customers. Plz check the matter & take action agst the gas agency...
My email id is [protected]@gmail.com

Dear Sir,
One Request,
I had booked GAS on 13/03/2013 By Online But till today the 03rd March-2013 I had not received my GAS and today i have empty both the cylendar please send early my consumer no.642286 Sir Please do the needful.
OUR DELER ADDRESS
VASAI BAZAR GAS SERVICES
VARTAK CHAWL, VIRAR WEST
DISTRICT THANA
MAHARASTRA
PHONE :[protected] OR[protected]


Booking details given bellow.

Refill Booking Done Successfully.Refill Booking Ref. No is [protected] dated 13/03/2013


Order Ref No Booking No Booking Date Cash Memo No Cash Memo Date Delivery Date Delivery Status
[protected] 363266 13/03/2013 12:35:00 Cancelled No

SMS received on 30.3.13 for HP Gas Booking No.229063, cash memo 139109 dated 30.3.13 for Rs.410.00 Gas refil will be delivered shortly. But no gas refil was delivered. And again SMS received on 30.3.2013 that Gas refil delivered on 30.3.13 vide cash memo No.139109. But actually no HP Gas refil delivered till today i.e. 03.04.13.

I have registered online gas booking service of reference no.[protected] of HP Gas service on 19th Feb, 2013 at Annapurna gas service, Madarihat of District Jalpaiguri under state of West Bengal. I have communicated to the concerned Distributor but they are advising me to lodge a new application.I am not understanding why they are telling so and about the delay process of such installation.

Respected Sir, dt : 1-4-2013
I am putting up a complain against the Hindustan Patroleum Petrol Pump situated at Bands Stand, Girgaun Chowpatti, South Mumbai.
This is the the complain regarding the Deficiency in service met to the customers from the above mention petrol pump. I have written complains in their register but have gone in def years too.
This petrol pump is directly handled by the company itself, still very bad response.
Every time when we go for the fuel we have following complains.
1. The staff is very rude, they behave as if they are obliging us by giving the petrol.
2. There is short Staff and even though the Cashier is always in the cabin and the person filling the petrol makes the bill, swipes the card and even fills the air him self. This means that the whole petrol pump is handled by just 1 attendant. He is ready to fight every time.
3. First there was Petrol and Diesel both available at the pump, but since last few months they have removed the Diesel service.
4. Many times the few things are not working such as Air filling Machine, Credit Card Machine.
I request you to please look into this matter so that we do not face the same problem in future.
Thanking You
Bimal Kothari ( Email : [protected]@yahoo.com ).

Sir, With due respect, It is submitted that I have applied for HP Gas Connection On-line vide Registration Referance No. :[protected] on 07.02.2013 and waited for response of the distributor i.e. BIR BAJRANG HP GAS GRAMIN VITRAK Address: HP GAS DISTRIBUTOR, VILL+POST:SAUR BZARA, BANGAON, Distt : Saharsa, Bihar, Pin 852221 But there was no response up to 02.03.2013. I have personally contacted the distributor on 02.03.2013 and requested for the connection mentioning that I have already applied for the connection on-line. They given us the prescribed form and asked for submission of the same dully filled with required documents in hard. I have done so on 02.03.2013. After that they enlisted my hard copy form at Serial. No. 91 dated 02.03.2013 in his 'register for issue of the Gas Connection' and demanded an amount of Rs.4000/- for the connection of one cylinder without Gas Stove (It is to mention here that I have requested for one cylinder and purchased the stove from market and enclose the cash-memo with the application). When I inquired about the amount, they given a figure of sum total of Rs.2055/- + price of one cylinder gas ie Rs.438/- and replied that the rest is their benefit. I have refused to pay Rs.4000/- and offered Rs.2400/-. Then, they refused to take Rs.2400/- and asked me to wait. I do mention here that there was less than 492 consumers when I applied on 07.02.2013 which is now about 667. It means, about 175 consumer have been added after my application, but I am still waiting. On 05.03.2013, I have contacted to the regional office at Patna, Bihar at their Telephone no.[protected] and explained the fact. They told me that I should go to the distributor and make a call to them for talking to the distributor. I done so, but there was no response from the regional office when I ring to them. This was just embarrassing for me before the distributor. I have again contacted to the Regional Office on next day. They pic-up my call. I once again requested him to direct the distributor to issue the connection. They contacted them, but been told that the regulator is not available. So as the connection can't be released. After that the distributor make me fool sometimes saying that the cylinder is not available, sometimes the regulator is not available, sometimes the hodg pipe is not available. But they issuing the connection to whom those pay him money according to his demand. In this matter I kindly request that the above distributor be directed to issue the connection without any delay and the matter of black money be investigated. Thanking you.

MERA NAM D.R. SONI HAI MERA ADDRESS BETUL MP HAI MERA CONSUMER NO 604826. HAMARA HP GAS PROVIDER SHIVALAYA SONA HP GAS HAI JISKA LAND LINE NUMBER[protected],239844 HAI JIS PAR BAR BAR CALL KARNE PAR BHI KOI PHONE NAHI UTHATA HAI .JISKI COMPLANT BHOPAL HP GAS OFFICE PAR KI GAI TO PATA CHALA KI IS NUMBER SE KOI GAS AGENCY NAHI HAI .MERE DWARA AGENCY PAR COMPLANT KARNE PAR BAR BAR YAHI JWAB MILTA HAI ABHI GAS NAHI ? YA GAS DILIVERY VAN AAPKE AREA KE LIYE GAI HAI PAR DILIVERY VAN KABHI HAMARE AREA ME AATI HI NAHI HAI ! AISE ME AAP SE NIVEDAN HAI KI AAP HAMARI SAMSYA KA UCHIT NIDAN KARENGE.
THANK YOU