Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

I AM SHABAZ KHAN ON BEHALF OF MY SISTER NAME (MRS AFROZ BEGUM) I AM COMPLAINING AGIANT HEERA AGENCIE SITUATED IN MALAKPET DILSUKNAGAR,, I AM BOOKING THE GAS ON LINE FROM MARCH
TILL KNOW THERE IS NO COOKING GAS DELIVERY AT HOME,, WHEN I WANT TO GAS AGENCIE THERE IS NO RESPONSABLE PERSON TO TAKE THE ACTION....SO PLESE RECTIFY MY COMPLAINT MY TELEPHONE NUMBER IS [protected] AND MY CONSUMER GAS NUMBER 814351 AND THE GAS COMPANY IS HPGAS

dear sir !
i am a consumer of HP LPG my consumer no is 613513, i booked on[protected], allotted booking no.169207, but after 15 days, till now the refill cylinder I did not get while may be supply with in 3 days. many times i contact to food inspector but this is a hobby of gas agency. kindly help me.I can send a photo copy of gas refill book.if require by you.
Dr. R .Chouriha
448, Panna squire Kuthla Katni
dated:-17-sep.- 2012

sir my name shivendra dwivedi s/o shri bhagawati prashad dwivedi vill-gordhowa post-nebuiya distt-maharajganj U.P. mo.[protected] compalion n.1. sir number lagane ke bad samay aane par ak din se do din late hone par number kat ke dubara number lagaya jata hai aur bolte hai agale mahine pata karo aur inaka mobile0 number bhi nahi lagata hai cmmplaion n.2. gas ki gadi ane par privet gadi me laod karte hai aur home dilveri ke bajaya black kar...

MY CONSUMER NO. 613101 ,I BOOKED ONE CYLINDER ON 09/09/2012 AND MY BOOKING NO. 264923 .ON 12/09/2012 I RECEIVED A SMS STATING THAT THE CYLINDER WOULD BE DELIVERED WITHIN 48 HOURS AND THE CASH MEMO NO.165369 DTD 12/09/2012.ON THE SAME DAY I RECEIVED ANOTHER MESSAGE STATING THAT HP GAS BOOKING NO.264923 IS CANCELLED.I HAD TO AGAIN BOOK THE CYLINDER FOR NO FAULT OF MINE ON 13/09/2012WITH BOOKING NO.267108.I ALSO WENT TO ENQUIRE AT THE OFFICE REGARDING MY CYLINDER. I GOT VAQUE ANSWERS FROM THE STAFF WHICH COULD NOT CONVINCE.THE CLERK TOLD ME THAT MY CYLINDER WAS CANCELLED SINCE MY HOUSE WAS LOCKED WHEREAS I ALWAYS KEPT MY CYLINDER WITH THE NEIGHBOUR AND MY NEIGHBOURS WERE WAITING FOR IT. ON 12TH OF SEPTMEBER THE TEMPO HAD COME TO MY HOUSE,BUT WAS NOT DELIVERED.WHEN I CONTACTED THE DRIVER HE TOLD ME THAT THE STAFF WAS NEW SO HE TOLD HIM NOT TO DELIVER TO ME. I AM NOT CONVINCED.I AM SURE THAT MY CYLINDER WAS WANTED NOT DELIVERED TO ME AND GIVEN TO SOMEONE ELSE.

Dear Sir/Madam,

My Consumer Number is 620806 at Maya Gas Agency-Ulhasnagar-3.The dealer code is 11519700.My Unique Consumer ID is [protected].My Self YAGYA DATTA TIWARI.

For your kind information 9 days ago I had booked my Domestic Gas Cylinder but the Agency replied that there are cylinder shortage.

I would like to ask you that is 9 days taken to deliver the cylinder if there is any shortage.

It's really very poor service's if the situation is like this & trust me that I will sure STOP & CLOSE your connection if the situation will be like the same.

So Request you to deliver the cylinder as soon as possible & please don't delay more in future.

Regards

Yagya Datta Tiwari
Mumbai

Hi

I am smt.pilla lakshmi (Consumer no-614196) . i have HP GAS connection. Now, my account is blocked. as I had not booked gas cylinder during last 180 days. I was not at yelamanchili (visakhaptanam) for last 3 months as a result I could not able book gas cylinder. I have already written application to my gas agency(Aug 17 th 2012) - SRI RAMA GAS AGENCIES yelamanchili

Kindly, un lock it as soon as possible.

Thanking You

My HP Gas consumer No. is 612071. I have received mobile message that gas refll delivered on 29/8/2012 vide cash memo no. 190610. But it is regretted to state tht I have not received the gas cyliner so far. I have contact Jeevdani Gas Agency Naigaon (E), Vasai (Taluk) on 1/9/2012 and they stated that the cylinder will be delivered on the same day. Immediately I had contacted the GAs dealers at Bhayandar (West) on 1/9/2012 and they have also stated that the same will be delivered on 1/9/2012. I have contacted on phone on 3/9/2012 at Naigaon (East), Jeevdani Gas and they have repeated the answer that the same will be delivered on 3/9/2012. Again I contacted the Gas Agency Bhayandar (EAst) and they have also told me the gas will be delivered today or tomorow. It is definitely we can understand that the cylinder which is supposed to be delivered to me on 29/8/2012 have been supplied to other person. This type o[censored]npleasant situation, never expected such a dealers of HP Gas. Please try to convince them not to violate the norms and rules of the delivery of the gas to its consumers and as them to deliver immediately the cylinder without further delay.

P.V. Ananthanarayanan,
Gokul CHS Ltd.,
B1/A-14, Pereira Nagar, Naigaon (E), Thane (Dist.) 401 208, Maharashtra.

I am Manas Ranjan Pradhan,a HP doemstic consumer having consumer #629198 of SWASTI FUEL CENTRE, Gajapati Nagar (RCMS Campus), M.R Colony, Bhubaneswar-17 .

The city is growing and haspal is within Bhubaneswar(10 km from the distributir office place) so door delivery by the distributor is denied

I agreed with to collect the GAS from GODDOWN.I booked my Gas on 23/07/2012 but till now, I unable to collect the GAS receipt from the office though several times(5 times), I went for office intime.

ADDRESS & Contact number
=======================
Duplex #129,First Floor,Metro satellite City,Hanspal
Mob:[protected]/[protected]

Initially , office person from the distributor told me to collect the GAS from their GODDOWN after billing it from office (SWOSTI FUEL CENTRE) as they will not deliver it on Hanspal.

Two times, I went to office within 8.30 AM but slot is completed.(they had restricted 50 cylinder/day).

One Instance,They were not available @ 8.30 AM at office though we are standing at office premises to issue a receipt.

Today ,also I went to office to 9.30 to issue the gas receipt for which I booked on 23/07/2012.

This incident is not first time which I faced.Every time,They have some excuse to issue a receipt.

How long I need to wait to get a domestic GAS?

Its really a hard time for me and the consumers who are staying in my locality.(Almost 500 duplex is there).

The level of service really frustrate the consumer and promote the black market.

I need your intervention and expect a good quality of service.

The Hon, ble Minister Food and Civil Supply has issued one press note that consumer will get refilling cylinder immediately within 48 hours but the distributors are making money violating the orders of Minister and administration.

Delay in delivery of Coocking gas has become a regular feature, an apathy for common man. It is therefore , requested kindly make an enquiry on the service of the distributor to save the rights and benefits of the consumer.

it is nearly 1 month since I booked the refill cylinder of HP gas online on[protected] and still i am waiting. I tried to pursue the matter online....but the site is not responding and deliberately the link is broken. Kindly see that no customer suffers because of delay in refill cylinder bookings. My consumer No. is 601281 and My agency code is 14643200: Abishek Gas Agency, R. R. Nagar, Bangalore-61.

Dear HP petroleum Co Ltd,

Myself Devang Laheru, from Gandhidham, Gujarat. I have my own car Hyundai Santro GJ3CR-7940. I am working as Area Manager, in Tata AIG General Insurance Co Ltd, Gandhidham for entire kutch.

I m regular & loyal costumer of filling Petrol from HPCL company pump-authorised stations.

Today 7.30pm i return from Bhuj to Gandhidham & also i need to reach at my home in Rajkot, Gujarat for my son's health checkup.
After 20-30minutes from Bhuj i reached at-Ratnal, Taluka-Bhuj at approx 8.15-8.20pm. When i turned to petrol pump there were 3 raws of pump stations.

I entered on 2nd raw of the station & asked for filling petrol of Rs. 500/-. but the filler man were not checked or confirm me wheter i want to fill petrol / diesel.

I was also not confirmed because Hyundai Santro is PETROL car.

After 1-1.5km distance my car stucks on highway, i was surprised why it happend after filling petrol at Company Auth pump!

I draw my car to petrol pump what they filled or mixed in my car! Highet of the story no 1 was ready to say who filled DIESEL instead of PETROL.
No manager of the company was available at pumping station. There was a name of manager Mr. Baldevsinh, also not called me for any sympathy for wrong filling fuel in my car.

He was calling his relatives of knowing people & asked them to take care myself.

I think it is 100%negligency from your management.

I called at your Rajkot office[protected] & informed my hard position, but securityman said sorry, no one will attend me now.

Dear Sir, due to this i couldn't reached home at Rajkot for take care of my son's health.

I have filled complaint at your Ratnal-Taluka, Bhuj company authorised pump, receipt no. 5, dated-30.8.12

I thank to all that people who were taking care me for tea & dinner at 11pm (midnight)

This is the time i reach at my Gandhidham.

I think you should take action on the same.

wait for your revert on the same.

i m small customer of HP but my request are not minimize. Hope your action will give us on position to continue trust with HP.
Jai Hind!

Devang laheru
[protected], devang.[protected]@tata-aig.com

Sir/Madam,

Irregularties in distribution of LPG Gas refill sylender by Mainpuri Gas Agency,Mainpuri. LPG refill sylender delivered to car owner immidiatly, they purchse it on hire cost then the cutomer who is use it in cooking.

I have not received refill gas sylender from last four month and i have booked online as well as go physically at Mainpuri Gas agency for booking the gas refill sylender but not received gas sylender till date.

Kalabazari is on higher level involved in Mainpuri Gas agency. Every customer is very much disturbed due to irregularty .

Please do somthing and take action for stoping this irregularties in distribution of Gas.

Regards
Kamlesh Kumari
Consumer No.550434

I want to file complaint against Petrol pump located in sector 62 near mamura chowk red light.On 27 Aug 2012 I told them to fill 2000 Rs of petrol.I got down from car to check proper filling of petrol.I checked 0 before filling the petrol.According to Petrol pump attendant my tank was full at 1950 Rs, and they also filled extra 50 Rs petrol.My fuel indicator did not indicate even full tank.That indicate much less then that.I can surely say that they have done fraud in filling the petrol.For 2000 Rs they have only filled petrol of 1500 approx.Please take proper action against them.

WE HAD MADE ONLINE REQUEST TOWARDS CYLINDER BOOKING ON 19 TH AUGUST 2012 AT 8.20 PM AND WE RECEIVED ONLINE BOOKING CONFIRMATION VIDE ORDER NO GIVEN BELOW Order Ref No Booking No Order Date Ca1h Memo No Cash Memo Date Delivery Date Delivery Status Subsidized Cylinder
3082s[protected] 19/08/2012 20:17:04 Open Yes
TILL TODAY WE HAVE NOT GAS CYLINDER AND ALREADY DELIVERY FOR BOOKINGS ON 23 RD AUG ARE GOING ON.WE INFORMED PRATAP GAS AGENCY J.M ROAD PUNE BUT THE LADY ON PHONE FLATLY REJECTED TO HONOR THE ONLINE BOOKING MADE ON 19 TH AUG 2012.PLEASE HELP.WHO IS RESPONSIBLE FOR THIS ? PRATAP GAS AGENCY OR HP GAS SITE MAINTANANCE EMPLOYEE? WHY THEY ACCEPTED AND GAVE US ORDER NO ? AND DEALER SAYS WE DO NOT ACCEPT SITE BOOKING?

I have to bring to your attention, the fraudulent manner in which billing is done by petrol pump attendants at Sachdeva Automobiles (H.P. Petrol Pump) on S.V. Road, Malad West. On 22nd August, 2012 I suffered the misfortune of being duped of about Rs. 300 by the attendants when I was getting my car tank filled with ordinary petrol. I had instructed the attendant to fill the tank and I was observing the meter which was near-about Rs. 2600 when one of the attendants diverted my attention and in the next instant, the filling attendant pulled out the nozzle from my car’s fuel tank and I saw the meter reading being turned to zero followed by the figure showing Rs. 2970! I could see one of the attendants manually typing that figure on the keyboard. Quickly it was again restored to zero. Since it all happened so soon, I did not realize it till I paid off the amount. Even the bill was given to me only after I asked for it. Later on I observed that they have shown 36.12 litres amounting to Rs. 2970! By no arithmetic, 36.12 litres of ordinary petrol can cost Rs. 2970 on 22nd August. But since I was already on the S.V. Road, in the midst of a terrible jam, there was no way I could turn back to confront the criminals manning this petrol pump. I have lodged a complaint with HP and someone from the petrol pump called me up assuring me of some action.

I booked cylinder on 21/8/2012,booking no:297943.Iregistered a complaint in consumers forum that actiobn will be taken,against the complaint by 48 hours,ticket No;45458-complaint registered on 25/4/2012.Today morning your delivery person is harassing my neighbour that he want more money-extra tips from the given Rs.15/-,and he needs toke.In all gas agencies they have stopped for token system.we working women dont get time to get new token from your company.am a widower and nobody to help.i ahve a child so the people should understand public problem also.Pls taken immediate action against the delivery man and see that they dont argue or fight for token.they blackmail,if token or extra amount(tips)not paid cylinder will not be delivered.My consumer no:612870,Sangita.H.Thakkar.pls do the needful sir.See to it that HP is one of the best not the worst.Divya gas agency-choolambedu road no response for any complaints or any other thing.No proper person there to solve our queries.

I booked gas on 14.08.2012 but till today 25.08.2012 not deliver. Whenever i make phone call to their representative, he says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency Distributor SHIV SAI GAS AGENCY
BHANGEL NOIDA G.B.NAGAR U.P

My CUSTOMER NO IS 622217

Dear Sir,

I booked a gas delivery on 6the Aug 2012.almost a 18 days has gone however the concerned agency haven't taken the pain to deliver the refilled cylinder till date .After meeting them personally they are saying your turn has not yet come and according to them the TAT for delivery of refilledcylinder is 15days.I have checked the same with customer care of HP gas and they have confirmed that TAT is maximum 7days.
This is not the story of one month since last three month we are facing the same issue.If i have to get my refilled cylinder than I have to do atleast there booking in a month on top of that after so many personal visit to agency office they are ready to deliver.
It clearly indicate that the agency people are taking extra booking and delivering the cylinder in black with higher price.Because of this problem the situation is simply horrible.every month we have to beg for refilled cylinder from our neighbour.

My consumer no is 650458 and my last boking no is 213302

Kindly request you to look in to the matter as due this survival with respect is become very difficult.


Regards
Kailash Thakur

I am working with Chhattisgarh Legislative Assembly, Raipur. I am consumer of your Company having consumer No. 607116 and dealer is M/s Sai Chandra Gas Agency, CSEB, Budhapara, Near Kotwali. Raipur (CG).

My complaiant is that Gas Agency People do not attend the phone for several hours. If they lift the phone by the grace of GAD, they says that they are booking GAS, but not supplies. On eqquiry they forgets about my earlier booking and freshly they book again. Because of their rudly attitude I am suffering.

Kindly do the needfull, or tell me what to do.

(G. Sheshgiri Rao)
G-12, RDA Colony, Raipur
mob. [protected]

sir, my gas connection no 623700-bidar-karnataka.my mother stays few days in year as some times she is along with me abroad.hence gas utilisation

is less may be 1 cyllinder every 4 month or so
.
but ur people are refusing to give refilled cyllinder as we are taking once in every 4 month, when cyllinder is not empty how can is possible.

kind request to sollve problem

REGAGDS

Dr bagde

Dear sir/madam,
We are facing too much trouble to get the cylinder on time. We are getting irresponsible answer from the staff. Especially Ms/.Maha lakshmi. Please do the corrective action to solve the issue.

Thanks for your understanding,

Regards,
vijaya Nagenderan
[protected]