Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

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Beware of Taru Automobiles (HP Petrol Pump) on Nehru Bridge, Ashram Road, Ahmedabad. Those People are cheating with customers who comes for refilling the Petrol or Diesel.
They will CHEAT you while they will ask you to buy News Paper / Magazine / Car Washing Kit / Shaving Kit etc. etc. In between time
Their Pumps will show you the amount which you have paid for Petrol / Diesel, But Actually they will not giving you the exact numbers in Petrol / Diesel.
So these people are making foolish to each & every customers.
JAGO... INDIA... JAGO...

Dear Sir/Madam

My complain is in the against of M/S Amrut Gas Agency located at silvassa near mashjid,silvassa vapi main road Dadra & nagar haveli - 396235.
1. It has been many days since I've booked the refill of gas cylinder but till date I have not received a gas cylinder refill. I called the agency to inquire they ordered me to get it myself from the agency. Despite of their mistake, the way their staff member interacted with me was rude, impolite and unacceptable.It has exceeded the TAT that is given for the refill. I need the cylinder refill immediately.
2. Since I have got 2 cylinders registered in my name, I should be able to book two refills with their auto0omated line. But HP gas automated system allows for only one refill booking regardless how many cylinders have you registered for. So when there is a need, its of no use having multiple cylinders.

Kindly help me resolve this issue immediately.

Thanks & Regards,

Sushant Kaul

#[protected]

For the last 2 years, we are facing the problem regarding the delivery of LPG gas Cylinders to our home. The HP agency name is Vardhvinayak gas agency and is located at kalamboli, Navi mumbai. While booking the cylinder the direct reply is that it will tale 8-10 days for delivery. we kept quiet. fromn 2012, thier reply for booking calls is 12-16 days. a few months back a guy from HP had come to note down the complaints and he said that as consumers we should complain to the company. I went in to the Hindustan Petroleum website and was amazed to find out that no matter how hard u try they have disabled the Complaints section and u can never lodge a complaint.

I am 75 years old, residing at 14, Sitalatala Lane, Hindmotor, Hooghly, West Bengal-712233. My Domestic LPG Gas is of HP, Consumer Mo- 603939, whose dealer is Quick Gas Service, Uttarpara, Ph. No[protected]. This Dealer of HP is worst in Customer care and their supply of refilled cylinder is abnormally delayed. Every time they give excuse of short supply, lack of man power etc. They even least bother to attend the Phone call. I really feel lucky to get their telephonic reply. Being an old sick retired Govt. Official, it is very difficult for me to withstand such malpractice of such an utility service. I hope you will take care of this and and do the needful at the earliest.

Dear sir,
My Compaleted is i book cylendar new in shil pack i have 2 connection LPG one cylendar ends so i have 2nd given used perpose but unfortunatly they cylendar is emply no gas in inside after that i gone to KHED LUNAVAT Office but they are not accepted my complete today i have same position gas tank shil pack.
so please say what can i do that is totaly froud....
i hop u getting better solution of my complents..

RESPECTED SIR,

SUB: NON DELIVERY OF GAS

I CH. ABDULLA, KERALA STATE AND KASARAGOD DISTRICT. MY HP GAS CONSUMER NO.619899, AGENCY MALLIKA ENTERPRISE KUMBLA.

I BOOKED FOR HP GAS ON 2nd MAY 2012. I BOOKED FOR GAS FROM THIS NO:[protected]. AFTER BOOKING, I GOT THE BELOW MESSAGE IN MY MOBILE:

MESSAGE 1 :- HP GAS REFILL BOOKING ACCEPTED FOR CONSUMER NO. 619899 BOOKING NO.284995. PENDING REFILL BOOKING CLEARED UPTO 31st MARCH 2012. MALLIKA ENTERPRISES 2 nd MAY 2012.TIME: 12.54.08 PM.

MESSAGE 2:- REF: HP GAS BOOKING NO.284995 YOUR REFILL WILL BE DELIVERED WITHIN NEXT 48 HRS. CASH MEMO NO.194821 CASH MEMO DATE 09 MAY 2012.TIME: 7.52.41 AM

MESSAGE 3:- HP GAS REFILL DELIVERED ON 09 MAY 2012 VIDE CASH MEMO NO. 194821. IF NOT RECEIVED PROVIDE YOUR FEEDBACK ON [protected]. 10 MAY 2012. TIME 6.19.27 AM.

I HAVE GOT THE GAS DELIVERY MESSAGE ON 9th MAY 2012. BUT THE GAS WAS NOT DELIVERED TO ME. ON 12th MAY 2012 I CALLED GAS AGENCY OFFICE AND TOLD ABOUT THE NON DELIVERY OF GAS. AND THE THEY REPLIED THAT IF I BRING THE GAS TO AGENCY IN AUTORIKSHAW, THEY WILL GIVE THE GAS. AND I TOOK THE GAS TO GAS AGENCY IN AUTORIKSHAW NO. KL 14 G 4866, DRIVER HANEEFA. I WAITED THRER FOR ABOUT 1 HOUR, AND AFTER THAT. THEY TOLD THAT THERE IS NO GAS FOR YOU. I HAVE TO GIVE 150 RS AS RENT TO AUTO WAITING CHARGE.
DUE TO NON-DELIVERY OF GAS I HAD TO CANCEL THE FIXED PARTY IN MY HOME. DUE TO THIS I GOT INSULTED INFRONT OF MY GUESTS. SO I HUMBLY REQUST YOU TO TAKE ACTION FOR THIS AS SOO AS POSSIBLE.

DATE:26/05/2012
PLACE: KASARAGOD
YOURS FAITHFULLY
ABDULLA

Today, with the petrol prices being hiked, many petrol stations have closed business even in the evening itself at the pretext of no stock, Many motorists are affected because of this. One HP petrol station Madha agency in Virugambakkam chennai refused to fill petrol. request the concerned at HP to take necessary actions against the perpetrators.

Regards,
R.Manikandan

i am a refill booked on 30 apr 2012 then gmo & ro officer talk to refill booked has some time in the refill deliverd in 10 days but agency staff talk to refill delivery then 30 to 45 days

sir,
maine dinak 23/04/2012 ko apna cylinder book kiya tha, kintu abhi tak mujhe uski delivery nahin mil pai hai. jab ki mera gas cylinder khali ho chuka hai jis ke karan mujhe badi mushikalat ka samana karna pad raha hai. pichhle mahine mein bhi time per delivery nahin milne ke karan ek mahina beet jane ke baad khud store main ja kar gas cylinder prapt kiya tha.store se cylinder receive karne ke baad bhi delivery charge kata jata hai tatha samey per gas ki supply nahin di jati hai. sir, uprokat sambandh main uchit karyawahi karne ki kripa karein.

Dear Sir,
We are HP gas customer of -M/s Kumaran Agency Gas Service N.2 Alagar Koil Road Madurai. The above agency is always defaulter of gas refill delivery.They are taking their own time to delivery of the refile even after Gas refile delivery SMS. On 17th May 2012 we have received the SMS-
"Refill will be delivered within next 48 hrs.Cash memo No.190846; Cash Memo Date- 17th May 2012.".
But till now ie. 22-May 2012 8:15 AM no response from them. Whenever we approach them the will say " their delivery boys are at field an will be delivered soon".They will always give irresponsible answer .
Pl.take take this case with HP GAS Agency .

Customer Name: Allagammal.
Customer No:614361
Mangulam
Alagr Koil.
Madurai Dt.

since 8 years amardeep gas agency of sendhwa barwani (mp) is not given us gas connection book not given us

Sir,
I have done booking for a HP Gas cylinder in Lingaraj gas Agency, Khandagiri, Bhubaneswar 12 days before, till today cylinder not been delivered. When I enquire about delay, they say always that, it can be delivered only after 20 days from now. Two telephones always run on their personal calls. Booking by telephone is also become a challenge for consumer. Kindly rectify the problem.
Thanking you with regards,

Myself smt ABNagamani Ex.os 44889. Account number 01190/017546 FPF No 26550 HSCL P.F. number WB12619 ,Date of separation 30/4/2001 as office superindent is forwarded wide letter number HSCL/PF/EPS 2010/G4407 dated 18/10/2010. My application forwarded by RPFC calcutta to Raipur wide reference G5842 dated[protected]. earliest action is appreciated.

Thanks,
ABNagamani

Our Complint No:1->12018998 dated: 15.5.2012
Our comp No:2:-> 12020112 dated 14.5.2012


The above cited is complints lodged at www.http://jihaan.hpcl.co.in/booking/Search.aspx
regarding This is repeatedly happening with this distributor. Kindly do the needful as we are
cooking with help of firewood. This is very shameful for our family, as our relatives are here in
this summer.
Thanking you sir

From:
Name Sriramulu
Consumer No. 606952 Distributor VSN ENTERPRISES[protected]
Address Bapuji St., 10/44/6, Ist floor
Town SULURPETA State: ANDHRA PRADESH, pin: 524 121

Landline Mobile [protected]
Email ammu.[protected]@gmail.com

Subject := Gas cylinder sale to other customer use my customer no.

Dear Sir,
My LPG gas company is HPCL.
Customer name :- Bhoi Maganbhai S.
Customer No. is :- 602223

Distributer neme:- OHM GAS Agency, Mahemdabad. Dist .- Kheda State= GUJARAT.



Distributor is not give me Gas cylinder last some Year and sale to other person.
I have proof this case.
Company's sms is in my Cell is. Booking no. 117723, Cash memo no.-138515 date is 8/5/12

Please, Help me Sir and stop this person and action .

Thanks,
Hardik Vyas
+91 [protected]

Refilled Cylinder Booked on 19.03.2012 not received till date whereas booking done by others after me have got the Refiling of Cylinders

I visited Kalkaji Gas Services, Pinjore around five time in last week every time they give me only one answer Tomorrow you'll received your cylinder by home delivery i was not received till date. but today i went Kalkaji Gas Services, Pinjore they told me we refused your booking & your new booking date is 30-04-12.
My Consumer No. 506147 in name of Nutan Kumar Sharma Pinjore with Kalkaji Gas Services, Pinjore (Dealer of HP Gas).

I have emailed to Area Sales Manager as well as Chief Regional Manager but no response till now and while calling no body is picking up phone in Jind & Pinjore [protected] (Chief Regional Manager's mobile as well as land line i.e. [protected].

Pls Help Me

I booked HP Gas for home delivery on 23.3.2012,but till today 09.5.2012 not deliver.Whenever I make phone call to Durgapur Subdivision H.P Representative Mr.Amit Kr. Sonar(Mob No.[protected])continues 3 days,hesays tomorrow must be delivered.I am very sorry to say we are facing much problem due to this type of service and it is regular happening with H.P agent of Panagarh Mr. Inder Raj Agarwal and in that case problem faces HP Gas consumers this surrounding area.My Gas Agency Distributor code No.9608700.My
card Sl.No.602156.

HPCL LPG CONSUMER NO. 719204
AGENCY : KHAMGAON GAS AND APPLIANCES DISTRIBUTORS[protected]
TOWN : KHAMGAON, DIST. BULDANA, MAHARASHTRA STATE


I HAD BOOKED REFILL OF GAS CYLINDER ON 30/04/12 WHICH THE DELIVERY BOY BROUGHT TO MY HOME ON 08/05/2012. HOWEVER, HE DEMANDED RS. 440.00 AGAINST INVOICE AMOUNT OF RS. 418.50. ON ENQUIRY WHY EXTRA MONEY WAS BEING DEMANDED, HE TOLD THAT AS HIS AGENCY / COMPANY DOES NOT PAY HIM ANY SALARY, HE HAS BEEN COLLECTING EXTRA MONEY FROM ALL THE CONSUMERS YEARS TOGETHER.

ON REFUSAL TO PAY EXTRA MONEY, HE REFUSED TO DELIVER THE CYLINDER AND TOOK IT AWAY !!!!!!!!!

THE GAS AGENCY MANAGER COULD NOT BE CONTACTED ON AVAILABLE PHONE NUMBERS .


IS IT TRUE THAT THE COMPANY / AGENCY DOES NOT PAY TO DELIVERY BOY ?

IF THE DELIVERY BOY IS CHEATING THE CONSUMERS AND THE FACT GOES UNNOTICED, IT MALIGNS COMPANY'S IMAGE IN THE EYES OF THE PUBLIC.

THE DELIVERY BOY HAS GROWN SO ADAMANT THAT HE CAN AFFOARD TO REFUSE TO DELIVER A CYLINDER TO A CONSUMER REFUSING TO PAY UN-AUTHORISED MONEY !!!

CAN THE COMPANY PLEASE PAY ATTENTION TO THIS COMPLAINT ? I AM SURE THIS IS NOT THE ONLY OF ITS KIND.

REFUL TO PAY ATTENTION BY THE COMPANY TO THIS COMPLAINT MAY LEAD TO A CONSUMER COURT CASE.

I have booked cylinder on 20/04/2012.MY CONSUMER NUMBER IS 611864. I have nt recieved it yet. when i called up the office thy told me thy wl send tmrw..now...later n so on... this is not the first time am facing this problem..last time i waited for long time but no use i had to visit personally to office n i had to get the cylinder. i have seen many complaints..but i dont understand y u people not taking any necessary actions. if you cannot provide the home delivery service properly to the customers then cancel it...simply why u wasting peoples time...really this HP GAS - TALKAR GAS SERVICE, NEAR AZAD MAIDAN BHAVAN IS VERY VERY WORST...they even dont know how to speak to customers... very very disappointed by the service..never seen such a useless service anywhere in india...i have stayed in many places..but i never faced this problem..HP GAS- TALKAR GAS SERVICE IS WORST USELESS...

i am a hp gas consumer at bhopal my connection no is 611148. I am attached to nainika enterprises (E 7, Shop No 3, Dhanwantari Complex, Arera Colony, Bhopal).since few days i am trying to book gas cylinder but there was no response (phone did not pick up). when i went to the agency, the agency was found closed. i came to know that the police raid took place at the agency. i have no idea when the agency will re-open. i made several calls on the customer care ph no[protected] but it is not picking up. my 2nd cylinder is also about to get empty and i do not know what do. please help me out