Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Dear Sir,My consumer no.603003 allotted by purshottam gas agency (dealership no.[protected],katni(M.P) my booking no-17 date-18/09/2012 and last delivery date-07/08/2012.they refused for home delivery on date date-29/09/2012 reason not justify.they give the reason that i have not submitted KYC form but i have submitted it earlier on date 26/09/2012 and according to their policy they only after the submission of KYC form and all other documents seals the ration card and they have sealed my ration card which means that i have submitted the KYC form and they misplaced my document and they are accepting it that's why they are delaying it by saying that until they found the documents they will not give the cylinder.sir i am a senior citizen and i cant run so much every time they give excuses and delay it.and one more thing they misbehaves with me and mentally harasses me they talk very badly in front of all the costumer.
dear sir that's my humble request that kindly take strict action on it and help me all possible.
thanking you
Pratap rai kewlani
mob no-[protected]
Email-satyvik.[protected]@gmail.com
Address- opposite dr.malis
residence,jagmohan das ward
radha swami colony,katni(M.P)

Hi,

I have a hp gas connection. when i tried to book the cylender, i got a massage that they cannot process the request please contact distributor.
when I contacted distributor they said the connection is locked because I havent used it since long time. and they asked me to fill the KYC form with all the document (pan card, ration card, adhar card, driving licence, passport). and they said the process will take 5 to 6 days to complet.
now my question is....
1. why my connection is locked
2. My cylender goes for 6+ months, so is it my fault that it goes for that long.
3. why I am asked to submitt the documents, because I am already a hp gas costumer, that means you already have all the documents required.
4. why I am suffering when I havent done anything wrong,I spent a whole day to fill and submit the form, and at the end of day they said you dont have the ration card so they cannot process my request.

now I am really pissed off with the system, I took the day off from my office, and I cannot keep doing that.

I really dont understand the need of submitting the KYC form and the Documents, just to unlock my connection, because if my cylender goes for 6+ months its not my fault.


complent no.12072875

hello,
Each and every times gas delivery man unable to deliver gas cylender on time,and do a black marketing.
they charge mi extra amount & unable to deliver gas @ home.
So please help me & resolve it as soon as possible
My consumer no is 624646 ( Dombivli gas co)

I had applied to the post of officer trainee engineering in hpcl. application number is[protected]. I had paid for the fees also . ref number [protected]. But I dint recieve any mail from them informing the test date. I had sent them a query asking about test date. But dint get any reply. Now when I checked the site, the test is over and they have listed the short listed candidates. This is very improper, without informing everyone and conducting the test. This is highly unfair

respected sir,
my name is kaptan singh. i am from narela delhi 110040. my home address is h.no135 gali no.9b swatantra nagar narela delhi-110040. i filled a form of new gas connection. HP company send me permission letter. they give registration no.332. i go to the my near gas distributor bhagat gas service in lampur road,narela delhi 110040. i told him and give them premission letter to him. they told me i do not know. they are not give me the permission of new gas connection. i have bhagat gas service phone no.[protected] ,[protected] .sir please help me. my phone no [protected] . plz slove my problem as soon as. plz sir.

I went from Delhi to karnal and over there at 8:15 pm on 22/9/2012 , i made my car filled with diesel of rs. 600 and then after moving about 2km i saw that there was no shift in the needle which shows that diesel has been filled but it didn't moved a little. so i went to the pump again and asked them that whether they filled diesel or not but they said that yes they did. Then i again made them fill my car's tank and this time i pressed the nozzle and i saw that there was no diesel coming while the meter was running . the name of the pump is HP MAHA LAXMI FILLING STATION, G.T. ROAD KARNAL.

I am a Consumer of HP Gas from Rajdhani Gas Agency,Bhubaneswar.
My HP gas Boking No.240135 , Cash Memo no.107527, Cash Memo Date - 17.Sept.2012,
But till today[protected] I have not got any gas refill.

I am the consumer of HP Gas No.500869 for more than 35 years now. There was no problem for getting our gas cylinder refill for the last 32 years. But during the last 3 years we are facing a lot of problems to get the delivery. As we are not at home during the day except on Sunday, even if we request them for delivery in the evening the reply is no delivery in the evening hours but we can see them in the housing colony till 7.00 P.M. On 31.8.2012 I booked the gas and on the door I pasted the paper (as they wanted) to give the cylinder in the next house (neighbour). Unfortunately, when they came with the cylinder on 17.9.12 at 6.45 P.M. in my house as well as in the next house nobody was there. I saw the delivery boy in the main door and enquired about the gas when he replied that nobody was at home so now not possible and after 3 days they will deliver the gas. But, surprisingly on 23.9.12 at 1430 hrs. the delivery boy came with the gas to my neighbbour (who has booked the cyliner on 4.9.12) and when enquired, he told me to contact their office. It is pertinent to mention here that they nevery attend the phone. Before making this complaint also I have been trying to contact them but they don't attend the phone.

It is really sorry to note the behaviour of the distributor as mentioned above.

PL Kanthan

I AM SHABAZ KHAN ON BEHALF OF MY SISTER NAME (MRS AFROZ BEGUM) I AM COMPLAINING AGIANT HEERA AGENCIE SITUATED IN MALAKPET DILSUKNAGAR,, I AM BOOKING THE GAS ON LINE FROM MARCH
TILL KNOW THERE IS NO COOKING GAS DELIVERY AT HOME,, WHEN I WANT TO GAS AGENCIE THERE IS NO RESPONSABLE PERSON TO TAKE THE ACTION....SO PLESE RECTIFY MY COMPLAINT MY TELEPHONE NUMBER IS [protected] AND MY CONSUMER GAS NUMBER 814351 AND THE GAS COMPANY IS HPGAS

dear sir !
i am a consumer of HP LPG my consumer no is 613513, i booked on[protected], allotted booking no.169207, but after 15 days, till now the refill cylinder I did not get while may be supply with in 3 days. many times i contact to food inspector but this is a hobby of gas agency. kindly help me.I can send a photo copy of gas refill book.if require by you.
Dr. R .Chouriha
448, Panna squire Kuthla Katni
dated:-17-sep.- 2012

MY CONSUMER NO. 613101 ,I BOOKED ONE CYLINDER ON 09/09/2012 AND MY BOOKING NO. 264923 .ON 12/09/2012 I RECEIVED A SMS STATING THAT THE CYLINDER WOULD BE DELIVERED WITHIN 48 HOURS AND THE CASH MEMO NO.165369 DTD 12/09/2012.ON THE SAME DAY I RECEIVED ANOTHER MESSAGE STATING THAT HP GAS BOOKING NO.264923 IS CANCELLED.I HAD TO AGAIN BOOK THE CYLINDER FOR NO FAULT OF MINE ON 13/09/2012WITH BOOKING NO.267108.I ALSO WENT TO ENQUIRE AT THE OFFICE REGARDING MY CYLINDER. I GOT VAQUE ANSWERS FROM THE STAFF WHICH COULD NOT CONVINCE.THE CLERK TOLD ME THAT MY CYLINDER WAS CANCELLED SINCE MY HOUSE WAS LOCKED WHEREAS I ALWAYS KEPT MY CYLINDER WITH THE NEIGHBOUR AND MY NEIGHBOURS WERE WAITING FOR IT. ON 12TH OF SEPTMEBER THE TEMPO HAD COME TO MY HOUSE,BUT WAS NOT DELIVERED.WHEN I CONTACTED THE DRIVER HE TOLD ME THAT THE STAFF WAS NEW SO HE TOLD HIM NOT TO DELIVER TO ME. I AM NOT CONVINCED.I AM SURE THAT MY CYLINDER WAS WANTED NOT DELIVERED TO ME AND GIVEN TO SOMEONE ELSE.

Dear Sir/Madam,

My Consumer Number is 620806 at Maya Gas Agency-Ulhasnagar-3.The dealer code is 11519700.My Unique Consumer ID is [protected].My Self YAGYA DATTA TIWARI.

For your kind information 9 days ago I had booked my Domestic Gas Cylinder but the Agency replied that there are cylinder shortage.

I would like to ask you that is 9 days taken to deliver the cylinder if there is any shortage.

It's really very poor service's if the situation is like this & trust me that I will sure STOP & CLOSE your connection if the situation will be like the same.

So Request you to deliver the cylinder as soon as possible & please don't delay more in future.

Regards

Yagya Datta Tiwari
Mumbai

Hi

I am smt.pilla lakshmi (Consumer no-614196) . i have HP GAS connection. Now, my account is blocked. as I had not booked gas cylinder during last 180 days. I was not at yelamanchili (visakhaptanam) for last 3 months as a result I could not able book gas cylinder. I have already written application to my gas agency(Aug 17 th 2012) - SRI RAMA GAS AGENCIES yelamanchili

Kindly, un lock it as soon as possible.

Thanking You

My HP Gas consumer No. is 612071. I have received mobile message that gas refll delivered on 29/8/2012 vide cash memo no. 190610. But it is regretted to state tht I have not received the gas cyliner so far. I have contact Jeevdani Gas Agency Naigaon (E), Vasai (Taluk) on 1/9/2012 and they stated that the cylinder will be delivered on the same day. Immediately I had contacted the GAs dealers at Bhayandar (West) on 1/9/2012 and they have also stated that the same will be delivered on 1/9/2012. I have contacted on phone on 3/9/2012 at Naigaon (East), Jeevdani Gas and they have repeated the answer that the same will be delivered on 3/9/2012. Again I contacted the Gas Agency Bhayandar (EAst) and they have also told me the gas will be delivered today or tomorow. It is definitely we can understand that the cylinder which is supposed to be delivered to me on 29/8/2012 have been supplied to other person. This type o[censored]npleasant situation, never expected such a dealers of HP Gas. Please try to convince them not to violate the norms and rules of the delivery of the gas to its consumers and as them to deliver immediately the cylinder without further delay.

P.V. Ananthanarayanan,
Gokul CHS Ltd.,
B1/A-14, Pereira Nagar, Naigaon (E), Thane (Dist.) 401 208, Maharashtra.

I am Manas Ranjan Pradhan,a HP doemstic consumer having consumer #629198 of SWASTI FUEL CENTRE, Gajapati Nagar (RCMS Campus), M.R Colony, Bhubaneswar-17 .

The city is growing and haspal is within Bhubaneswar(10 km from the distributir office place) so door delivery by the distributor is denied

I agreed with to collect the GAS from GODDOWN.I booked my Gas on 23/07/2012 but till now, I unable to collect the GAS receipt from the office though several times(5 times), I went for office intime.

ADDRESS & Contact number
=======================
Duplex #129,First Floor,Metro satellite City,Hanspal
Mob:[protected]/[protected]

Initially , office person from the distributor told me to collect the GAS from their GODDOWN after billing it from office (SWOSTI FUEL CENTRE) as they will not deliver it on Hanspal.

Two times, I went to office within 8.30 AM but slot is completed.(they had restricted 50 cylinder/day).

One Instance,They were not available @ 8.30 AM at office though we are standing at office premises to issue a receipt.

Today ,also I went to office to 9.30 to issue the gas receipt for which I booked on 23/07/2012.

This incident is not first time which I faced.Every time,They have some excuse to issue a receipt.

How long I need to wait to get a domestic GAS?

Its really a hard time for me and the consumers who are staying in my locality.(Almost 500 duplex is there).

The level of service really frustrate the consumer and promote the black market.

I need your intervention and expect a good quality of service.

The Hon, ble Minister Food and Civil Supply has issued one press note that consumer will get refilling cylinder immediately within 48 hours but the distributors are making money violating the orders of Minister and administration.

Delay in delivery of Coocking gas has become a regular feature, an apathy for common man. It is therefore , requested kindly make an enquiry on the service of the distributor to save the rights and benefits of the consumer.

it is nearly 1 month since I booked the refill cylinder of HP gas online on[protected] and still i am waiting. I tried to pursue the matter online....but the site is not responding and deliberately the link is broken. Kindly see that no customer suffers because of delay in refill cylinder bookings. My consumer No. is 601281 and My agency code is 14643200: Abishek Gas Agency, R. R. Nagar, Bangalore-61.

Dear HP petroleum Co Ltd,

Myself Devang Laheru, from Gandhidham, Gujarat. I have my own car Hyundai Santro GJ3CR-7940. I am working as Area Manager, in Tata AIG General Insurance Co Ltd, Gandhidham for entire kutch.

I m regular & loyal costumer of filling Petrol from HPCL company pump-authorised stations.

Today 7.30pm i return from Bhuj to Gandhidham & also i need to reach at my home in Rajkot, Gujarat for my son's health checkup.
After 20-30minutes from Bhuj i reached at-Ratnal, Taluka-Bhuj at approx 8.15-8.20pm. When i turned to petrol pump there were 3 raws of pump stations.

I entered on 2nd raw of the station & asked for filling petrol of Rs. 500/-. but the filler man were not checked or confirm me wheter i want to fill petrol / diesel.

I was also not confirmed because Hyundai Santro is PETROL car.

After 1-1.5km distance my car stucks on highway, i was surprised why it happend after filling petrol at Company Auth pump!

I draw my car to petrol pump what they filled or mixed in my car! Highet of the story no 1 was ready to say who filled DIESEL instead of PETROL.
No manager of the company was available at pumping station. There was a name of manager Mr. Baldevsinh, also not called me for any sympathy for wrong filling fuel in my car.

He was calling his relatives of knowing people & asked them to take care myself.

I think it is 100%negligency from your management.

I called at your Rajkot office[protected] & informed my hard position, but securityman said sorry, no one will attend me now.

Dear Sir, due to this i couldn't reached home at Rajkot for take care of my son's health.

I have filled complaint at your Ratnal-Taluka, Bhuj company authorised pump, receipt no. 5, dated-30.8.12

I thank to all that people who were taking care me for tea & dinner at 11pm (midnight)

This is the time i reach at my Gandhidham.

I think you should take action on the same.

wait for your revert on the same.

i m small customer of HP but my request are not minimize. Hope your action will give us on position to continue trust with HP.
Jai Hind!

Devang laheru
[protected], devang.[protected]@tata-aig.com

Sir/Madam,

Irregularties in distribution of LPG Gas refill sylender by Mainpuri Gas Agency,Mainpuri. LPG refill sylender delivered to car owner immidiatly, they purchse it on hire cost then the cutomer who is use it in cooking.

I have not received refill gas sylender from last four month and i have booked online as well as go physically at Mainpuri Gas agency for booking the gas refill sylender but not received gas sylender till date.

Kalabazari is on higher level involved in Mainpuri Gas agency. Every customer is very much disturbed due to irregularty .

Please do somthing and take action for stoping this irregularties in distribution of Gas.

Regards
Kamlesh Kumari
Consumer No.550434

I want to file complaint against Petrol pump located in sector 62 near mamura chowk red light.On 27 Aug 2012 I told them to fill 2000 Rs of petrol.I got down from car to check proper filling of petrol.I checked 0 before filling the petrol.According to Petrol pump attendant my tank was full at 1950 Rs, and they also filled extra 50 Rs petrol.My fuel indicator did not indicate even full tank.That indicate much less then that.I can surely say that they have done fraud in filling the petrol.For 2000 Rs they have only filled petrol of 1500 approx.Please take proper action against them.

WE HAD MADE ONLINE REQUEST TOWARDS CYLINDER BOOKING ON 19 TH AUGUST 2012 AT 8.20 PM AND WE RECEIVED ONLINE BOOKING CONFIRMATION VIDE ORDER NO GIVEN BELOW Order Ref No Booking No Order Date Ca1h Memo No Cash Memo Date Delivery Date Delivery Status Subsidized Cylinder
3082s[protected] 19/08/2012 20:17:04 Open Yes
TILL TODAY WE HAVE NOT GAS CYLINDER AND ALREADY DELIVERY FOR BOOKINGS ON 23 RD AUG ARE GOING ON.WE INFORMED PRATAP GAS AGENCY J.M ROAD PUNE BUT THE LADY ON PHONE FLATLY REJECTED TO HONOR THE ONLINE BOOKING MADE ON 19 TH AUG 2012.PLEASE HELP.WHO IS RESPONSIBLE FOR THIS ? PRATAP GAS AGENCY OR HP GAS SITE MAINTANANCE EMPLOYEE? WHY THEY ACCEPTED AND GAVE US ORDER NO ? AND DEALER SAYS WE DO NOT ACCEPT SITE BOOKING?