Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

I have to bring to your attention, the fraudulent manner in which billing is done by petrol pump attendants at Sachdeva Automobiles (H.P. Petrol Pump) on S.V. Road, Malad West. On 22nd August, 2012 I suffered the misfortune of being duped of about Rs. 300 by the attendants when I was getting my car tank filled with ordinary petrol. I had instructed the attendant to fill the tank and I was observing the meter which was near-about Rs. 2600 when one of the attendants diverted my attention and in the next instant, the filling attendant pulled out the nozzle from my car’s fuel tank and I saw the meter reading being turned to zero followed by the figure showing Rs. 2970! I could see one of the attendants manually typing that figure on the keyboard. Quickly it was again restored to zero. Since it all happened so soon, I did not realize it till I paid off the amount. Even the bill was given to me only after I asked for it. Later on I observed that they have shown 36.12 litres amounting to Rs. 2970! By no arithmetic, 36.12 litres of ordinary petrol can cost Rs. 2970 on 22nd August. But since I was already on the S.V. Road, in the midst of a terrible jam, there was no way I could turn back to confront the criminals manning this petrol pump. I have lodged a complaint with HP and someone from the petrol pump called me up assuring me of some action.

I booked cylinder on 21/8/2012,booking no:297943.Iregistered a complaint in consumers forum that actiobn will be taken,against the complaint by 48 hours,ticket No;45458-complaint registered on 25/4/2012.Today morning your delivery person is harassing my neighbour that he want more money-extra tips from the given Rs.15/-,and he needs toke.In all gas agencies they have stopped for token system.we working women dont get time to get new token from your company.am a widower and nobody to help.i ahve a child so the people should understand public problem also.Pls taken immediate action against the delivery man and see that they dont argue or fight for token.they blackmail,if token or extra amount(tips)not paid cylinder will not be delivered.My consumer no:612870,Sangita.H.Thakkar.pls do the needful sir.See to it that HP is one of the best not the worst.Divya gas agency-choolambedu road no response for any complaints or any other thing.No proper person there to solve our queries.

I booked gas on 14.08.2012 but till today 25.08.2012 not deliver. Whenever i make phone call to their representative, he says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency Distributor SHIV SAI GAS AGENCY
BHANGEL NOIDA G.B.NAGAR U.P

My CUSTOMER NO IS 622217

Dear Sir,

I booked a gas delivery on 6the Aug 2012.almost a 18 days has gone however the concerned agency haven't taken the pain to deliver the refilled cylinder till date .After meeting them personally they are saying your turn has not yet come and according to them the TAT for delivery of refilledcylinder is 15days.I have checked the same with customer care of HP gas and they have confirmed that TAT is maximum 7days.
This is not the story of one month since last three month we are facing the same issue.If i have to get my refilled cylinder than I have to do atleast there booking in a month on top of that after so many personal visit to agency office they are ready to deliver.
It clearly indicate that the agency people are taking extra booking and delivering the cylinder in black with higher price.Because of this problem the situation is simply horrible.every month we have to beg for refilled cylinder from our neighbour.

My consumer no is 650458 and my last boking no is 213302

Kindly request you to look in to the matter as due this survival with respect is become very difficult.


Regards
Kailash Thakur

I am working with Chhattisgarh Legislative Assembly, Raipur. I am consumer of your Company having consumer No. 607116 and dealer is M/s Sai Chandra Gas Agency, CSEB, Budhapara, Near Kotwali. Raipur (CG).

My complaiant is that Gas Agency People do not attend the phone for several hours. If they lift the phone by the grace of GAD, they says that they are booking GAS, but not supplies. On eqquiry they forgets about my earlier booking and freshly they book again. Because of their rudly attitude I am suffering.

Kindly do the needfull, or tell me what to do.

(G. Sheshgiri Rao)
G-12, RDA Colony, Raipur
mob. [protected]

sir, my gas connection no 623700-bidar-karnataka.my mother stays few days in year as some times she is along with me abroad.hence gas utilisation

is less may be 1 cyllinder every 4 month or so
.
but ur people are refusing to give refilled cyllinder as we are taking once in every 4 month, when cyllinder is not empty how can is possible.

kind request to sollve problem

REGAGDS

Dr bagde

Dear sir/madam,
We are facing too much trouble to get the cylinder on time. We are getting irresponsible answer from the staff. Especially Ms/.Maha lakshmi. Please do the corrective action to solve the issue.

Thanks for your understanding,

Regards,
vijaya Nagenderan
[protected]

Dear Sir/Madam,

This is to bring to your notice the immense trouble faced by the HP gas consumers.

From the last 6 months, Kiran Gas Agency in Hadapsar is creating a lot of problems for the consumers. Cylinders are always out of stock. Even after proper booking period, they do not deliver the cylinders at the residences saying they have no means to send the cylinders home and ask to collect from their godowns, where they charge extra money and still give the excuse of shortage and ask consumers to come again.

Domestic cylinders are a basic necessity and these people therefore try to take undue advantage of people's need and extract money illegally and trouble the consumers.

Please look into the matter.

Hello People,

I'm back to share my sad stories, this time about how mindf#cked i get due to our awesome CNG Gas pumps in Hyderabad.

To begin with Hyderabad city is 650 sq km in size. There are JUST 13 CNG pumps here! That means you have to drive for atleast 50 kms to get this damned gas!! HINDUSTAN PETROLEUM OR HP is the sole distributor of CNG in Hyderabad.

I personally need to drive 20 Kms to-and-fro to the nearest CNG Gas station and 28 Kms for the Alternative one.
Gachibowli-Langar House- Gachibowli (20 kms round trip)
or
Gachibowli-Abids-Gachibowli (28 kms round trip).

It gets worst!! I need to fuel once a week by 10 KG tank. None of the pumps are equipped to fill my cylinder up with the full load of 10 KGs. So as a result I only get about 7-8 KGs on each refill.

IN ABIDS HP CNG STATION,

THERE IS A QUEUE TO GET GAS. YOU HAVE TO WAIT 2 KMS AWAY FROM THE STATION, IN A QUEUE NEXT TO AUTO RICKSHAW GUYS. IF YOU HAVE A GIRL WITH YOU IN THE CAR, BE PREPARED TO HAVE HER VERBALLY AND VISUALLY MOLESTED BY THESE LOW-LIFES.

Sometimes, when there is police action in the area like yesterday, the queue is not there, However there is no communication or message on the spot about it, you are just left wondering and are forced to take a 4 KM ROUND to see whats up at the gas station.

The nightmare HAS JUST BEGUN..

I have been to Langar house HP gas station 4 times in last 2 months and each time I was sent back being told the Gas Station is out of order. Just this Sunday, I went there again and guess what? The Pump is out of Order, "please come back tommorow". I thought okay I will try again "tommorow", guess what I went again, and it didn't happen! "The Mechanic didn't come", I felt like burning the whole god-damned place down!

Such high unprofessional conduct by a Govt. owned Company is no surprise. Infact in the Langar House pump, when i had to see the manager, I was asked, how could I enter their office without Shoes??!!!!

I mean really, screw you HP, i will like to defile you in everyway possible.

Taken from----- http://timesofshameindia.blogspot.in/2012/08/big-problem-with-cng-gas-in-hyderab...⇄

dear all.............

good moring alll o[censored]s............


we r staty in virar last 8th year & vasi bazar gas service provied serivec in last 8th year but suddenly thay
say we r not provied the deliver gas at ur home u transfer ur gas agency in nalspora.....???????????//


thanking u.........

Dear Sir/Mam,
.Please looks the meter! My Name is Yashvant Singh S/O Bhag Singh From Village Aiza Farm Post-Aiza District-Hardoi U.P 241001.
.And we have one of you filling station at Shahabad to Sandi road near Manpur before Jagdishpur if you come from Shahabad side road.
.We are not satisfied with your filling station worker and staff behave they are always rood and they are always use sarcastic comment’s there is your poor service example with the bad attitude.
.So I request to you please check the meter and please check the quality and quantity there your staff always given to the all customer differences measurement.
.So I request you please check and do the need full ASAP.


Regard’s
Yashvant Singh ! Manager in Admin
M.+91-[protected]

DEAR SIR,
I AM A REGULAR CUSTOMER OF HP GAS SINCE 2006.MY CONSUMER NO IS 601696 FROM QTR NO IV/42 NEW B TYPE COLONY BHULI DHANBAD JHARKHAND.
VERY SAD TO SAY I AM FACING MUCH MORE PROBLUM TO YOUR DISTRIBUTION CHHANLE.MY DISTRIBUTOR IS M/S VINAY HP GAS AGENCY,HE MAKE A DEALER IN MY NEAR LOCATION,WHOSE NAME IS LALAN MISHRA.HE GIVES ME RECIPT ONLY 429.50 AND TAKE MONEY FROM US RS 460,IN HIS OUTLATE.HE NEVER DELIVER IN HOME PARMANENTLY.I AM SINGLE MALE PERSON IN MY HOME AND NEVER DELIVER NUMBERWISE.
SO I FASE MUCH PROBLUM.
DISTRIBUTOR'S CODE NO 13018300

Hi Sir,

I working as a software professional, Before 30 minutes i went to HP petrol bulk near to Navalur toll gate(Chennai, Tamilnadu). And i asked the associate who works in HP petrol bulk to fill the petrol for Rs.500. when i opened the bike tank, he just injected the petrol puring pipe and told me sir it's full of dust on your petrol tank mouth clean it like that, so that i didn't noticed the digital meter as well as i have not feel the petrol puring in my tank. not even 5 sec's he taken out the petrol pipe and told me its done. i asked him you didn't put the petrol, he asked me to see the meter when i see its showing Rs.100, again i asked him i told you put petrol for Rs.500. then again he filled the petrol for 400 this time i noticed the meter and the petrol pured for 5.54 ltrs. when start my bike i checked the petrol indication it shows like very less not even half tank. my bike tank capacity is 13 ltrs. and reserve is 1.3 ltrs, so i calculated like reserve will 1ltr+1.25 ltr(for 1st 100 rs)+5.54 ltrs (for 400 rs ) total 7.79 ltrs. its should be more than half tank. i argued with him he said that the meter is working properly and i filled for 500 Rs. like that and fighting with me. i have the purchased receipt please do the needful. my mobile no : +91 [protected]

At 9:30 AM today (6 August 2012), I visited the HP petrol pump near Sony World Junction - Kormangala (SRI SATHYA SSAI FUELS).

I requested the attendant to fill Rs 2,000 worth of fuel. The attendant started the meter showed me a zero and started pumping.

After a few seconds, the attendant took my card and went to swipe it on the machine. During this time a second attendant came next to the pump.

When the original attendant returned, the pump had filled close to Rs. 1,200 worth of petrol. At this time the attendant came to the driver side to get the card signed and started trying to keep me distracted so I couldn't look at the pump meter.

I heard the click from the pump, and the other attendant said the petrol was filled and he CLOSED THE FUEL CAP. I noticed that the petrol amount was BLINKING and the liters filled screen did not show any numbers.

I told the attendant to show me the liters filled at which time they seemed to get a little worried. A third smooth talking attendant (who was collecting the money) explained to me the power had gone out (apparently only on my pump, and magically just around the time the petrol had almost filled).

I demanded that the petrol pump be switched on and that I see the liters filled. Sure enough, when the pump was switched back on, only Rs 1,700 had been filled in. The third attendant tried to brush off the situation as a mistake and explained that they were waiting for the power to come back and would then fill the remaining petrol.

The only problem is they had ALREADY CLOSED my FUEL CAP. If I had not caught them, they would have let me go away after stealing Rs 300 from me.

I took a photograph of the pump meter at this point and have it with me. I also collected the receipt for the Rs. 1,700 so far from them.

They then reopened my petrol cap and filled the remaining Rs 300 worth of petrol. I collected the receipt for this as well.

At this point I was fairly furious and parked on the side so I could lodge a formal complaint. By this point, the attendant was in panic and was apologizing profusely. He promised this would never happen again.

I then called the managers complaints phone number printed on the wall. ([protected]). After I spoke to him, he asked to speak to the three attendants. He then told me that since I had been eventually given my entire petrol, there was nothing to worry about. He apologized one last time and then hung up.

I am shocked that even the manager seems to be apparently ok with brushing this whole incident away, especially in the face of overwhelming proof (I have pictures and receipts). If a company like HP allows this to happen, then there is nothing left to say.

I would like to take this to court so that HP is actually expected to step up and take some action.

DEAR SIR,
I AM A CONSUMER OF HP GAS SERVICE ,SIR WHEN I AM BOOKING FOR A NEW CYLINDER IT'S ALWAYS SAYS THAT YOUR CONSUMER NO IS NOT ACTIVE,WHILE I AM VISITING TO MY DEALER THEY NOT GIVES ANY RESPONSE PROPER AND SAYS SAME THING,SIR AS I AM SUFFERING FROM THIS PROBLEM LAST 4 DAYS AND I AM NOT GETTING THE NEW REFILED GAS CYLINDER.

MY CONSUMER NO : 616512
AGENCY : ABM HP GAS SERVICE 100/1 T.N MUKHARGEE ROAD,
MAKHLA, HOOGHLY-712245 WEST BENGAL INDIA.


PLEASE DO NEEDFUL.

THANK'S WITH REGARD'S
VIKAS KUMAR
[protected]
[protected]@GMAIL.COM.

i approached savitha gas agency which is the agency for HP gas service.

when i ask them for a new connection they have requested to pay 6000 rupees as their commission and they are providing the receipt for only 2600 rupees. other amount they are taking as a bribe. if i am not giving this amount means they are not giving new connection to me. so please check this ridiculous one. and help the poor people to improve our india.

I HAVE SINGLE CYLINDER. ALWAYS MY DISTRIBUTER GIVE US CYLINDER 15/20 DAYS AFTER THE BOOKING.
MY GAS SUPPLIER (DISTRIBUTER) NAME IS ANJANI GAS SERVICE, MURBAD -MALSHEJ GHAT ROAD, MURBAD DISTRICT - THANE, PH NO [protected] / [protected].

MY CONSUMER NUMBER IS 602081, MY NAME IS PRAMOD BANSODE.

WE DONT KNOW WHAT IS THE PROBLEM AND WHY WE ARE GETTING CYLINDER DELAY ALWAYS.
KINDLY ADVICE US .

i satyanarayan majhi,hp gas consumer no.623502.sv no & dt.1012586,26/04/2011 home delivery and phone receive are totaly dead.

Non professional employees in Gas Station (SRI VENKATA SIVA SAI INDUSTRIES, ENIKEPADU, VIJAYAWADA, 521108). One lady was putting petrol and in the middle another guy came in and troubling that lady. Then she left the petrol nozzle there and left. Then that guy hold that nozzle and by that time petrol was overfilled and came out. At least half a liter petrol got wasted.

Later we asked to deduct 40 rupees from the total bill as petrol wasted then they started arguing. And when we went to manager cabin, one more lady as manager, not responded anything to our complaint. Then we had not wasted time there and left that 40 rupees and extra 20 rupees we gave as tips so that poor people can get some tea, coffee for their hard-work!

This gas station has all rowdy people at service.

Dear Sir,
We book our cylinder for cooking Gas with Annapurna Gas Agency in Vasai West on 18th June, 12 and my Booking No.241228 and my Con. No.623029. Now if we phoned they are not taking the call secondly out of 2 phones one is always out of order. Please see in this matter. At home cooking gas is over. We have to get food from hotel
Thanks
Albert Gudinho
205 B Wing 2nd floor
Naigaon Park III
Naigaon West