Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

I was tried so many times to book my refile by phone, but i didn't get any response. Finally went to the branch office to book, they don't entry my booking in the consumer's book they just made a phone call to [protected] and say your refile was booked.
But when i check the booking history in the Internet, i don't find any booking in that day.
I don't think they really booked.

Dear sir,

I have booked for gas cylinder with Vinayak Gas King, Narayan Nagar, Bhopal, on 27.06.2012, vide waiting No. 165581 dated, 27.06.2012. However, till date, the cylinder has not been delivered to us til date. My consumer No. is 626476 (old No. 706250 earliner with Nainika Gas Agency). I personally visited the office of the gas agency so many times and I was assured to deliver the same at the earliest. However, even after lapse of 15 days, the same has not been delivered nor they are giving cylinder from their godown. Here, it is to inform you that both by gas cylinder is empty and I have left with no option but to take the foods from the hotel for my family. Please do the needful at the earliest.

Shalini T. Abraham
[protected]

I have filled petrol in the HP outlet in Chennai - Red Hills fuel station on the National Highway and my Maruthi Swift Car had serious false start and died down after riding it for less than 10 km. I have been advised by CARS India that serviced my car that mixture of petrol and diesel was inside the Car tank and the service charge cost me close to 4800 Rs. for cleaning the tank and fuel injection system and replacing the spark plugs.

Please do inspect this outlet as there is a severe adulteration of petrol in this station

Dear Sir,

My Consumer No. is - 604376 and HP Gas agency is CHANDRIMA ENTERPRISES, Mansalta Lane, Kidderpore, Kolkata 700023. I booked gas for home delivery on 03.06.2012 but till 02.07.2012 not delivered. When I went there, firstly, there was no response and then he (employee) was very roughly told me after 3-4 days deliverd to my home. But on 01.07.2012 my wife & my mother request to the officers and they commit to my family that we are receiving the cylinder in the same day.

I am very sorry to say we are facing much problem due to this type service and it is regular happening with HP. One can think that how a family can survive without it.

Secondly, The employees are does not work properly, they are always misbehave to customer specially ladies and old men. Some staffs are totally corrupted, dishonest & non-cooperate. They should think that how a person can survive with his family including little children also without gas.

I request to you that please take an action immediately.

Regards

Chandan Shome

Dear Sir,
We are HP gas customer of EMARSONS Agency Gas Service.The above agency is always defaulter of gas refill delivery. They are taking their own time to delivery of the refile even after Gas refile delivery SMS.On 28th June 2012 I have received the SMS- "Refill will be delivered on 28 June 2012.

Thanks
Raju Yadav
Mb.[protected]
Email.[protected]@gmail.com.

Consumer No. 690341

Respected,
the saptshrungi gas agency from ozhar here my gas connection a/c. I call there[protected]/288716 that numbers for regestration of refill my gas tank, bute no any recived my call. How i regesterd my gas for rifill ? very bad service of this agency, he could not give regular supplay to there custmuors........

Hello,

Today i had a very bad experience with HP Gas Agency, Bangalor BTM (Manju Distributors).

Please find the below back ground on this issue.

We shifted the house from BTM to EC and before shifting i went to Manju Distributors and clearly inquired on the status of my refill and there is one lady and she said that it is going to take 1 more week time. Then i said that, will come and collect on Next week end which is this Saturday (30th June 2012).

But today unexpectedly i got a call from the distributor and said that you have not collected refill and i am going to cancel the same and when i went to gas agency she was talking in very rood manner and not giving proper response.

She is changing her words continuously and not standing on single word.

Finally i called the manager Srinivas and he has very good attitude and behavior while responding to the customer.

Again when i go back and tell the same thing to her, her response is different and she herself telling that, you complaint whom ever you want and she was throwing the papers out.

Really i am very much disappointed on the same. Please share if someone else also faced the same issue.

Thanks.

June 24th around 19:00hrs, we were on our way for a small ride to Devnahalli. After Hebbal flyover in the Bellary road(Bangalore-Hyderabad NH-7), as there was petrol way less than reserve, we stopped in
HP Petrol Bunk
Service Road, Sahakara Nagar
NEXT TO PGM Srigandha Palace Hall
NEAR PGM Srigandha Palace Hall
AT Kodigehalli Gate
1.1 km FROM Hebbal Flyover
just after the Cauvery Medical Hospital

to fill petrol to our new Mahindra Duro DZ which is just 3months old. We filled petrol for 150rs and moved from there. There is a Union bank board on this petrol bunk.
Once we started moving we noticed the bike suddenly started behaving odd. The vehicle started jerking , not moving ahead, making strange sound and black smoke omission. We were clueless as to what was happening and we were in a busy road and vehicles started honking to the extremes as our bike was moving intermittently. I was with my younger sister and she was freaked out as well.
This was very scary as it was dark, ongoing flyover construction and were not sure what has to be done. We managed to move about a kilometer and it was impossible to go further. We decided not to take risk as it was very new vehicle and not go further as we had doubts on the petrol we just filled. We pushed the vehicle and took a U turn and went to a named petrol bunk (as there was no open mechanic shop close by) and told them the issue. When we opened the fuel tank cap of our vehicle, we could realize that the petrol was highly adulterated as we could smell the kerosene to an extreme level which was not normal. They put a pipe and removed complete petrol from the fuel tank to a funnel. After which we filled petrol from that bunk we tested by riding around the bunk and it was fine and there was little of jerk as the previously filled petrol from HP might have been still there in engine or carburetor. The supervisor from the petrol bunk confirmed that he would dispose the adulterated petrol collected in the funnel as per their caution instructions and procedures.
After riding 200meters or so the bike came back to normal which assured us that it was something to do with the quality of the petrol we filled in HP.

Do treat this seriously and a strict action is required. Do revert and acknowledge with the action items.

Will HP be responsible if my vehicle broke down , or because of the performance any accident caused.
Need a immediate action to be taken and also confirm on the same. Please advice if I should log a complaint with consumer court.

Sir,
I khursheed ahmed applied for new HP Gas connection on 31/05/2012. Before online registration I alredy applied by offline on 05/09/2011. Deuring this period I went many times at Gas Agency (Kamla Gas Service Manjhanpur). But Manager of the agency always told me Please come tomorrow / next week/next month etc.
I am govt. employ . I have suffring with my family due to cooking gas during last year. It is not according to Hindustan Gas Carporation Ltd. Policy and rules.
So I request to you ,Please consider my complaint.My customer reg. No. is [protected].

My Name is Zuber Ahmad from Mughalsarai, Distt. Chandauli. I refilled oil in my bike from AGRAWAL TRADERS, G.T. ROAD, MUGHALSARAI (GAS station), I have purchased oil of Rs. 200 from AGRAWAL TRADERS (PETROL PUMP), but after filling oil from this petrol pump my bike's engine is not working well, before filling oil in my bike i gave my bike for full servicing and after filling petrol in my bike, the engine is not working properly, The mechanic said that oil is not good, i have repaired the ring and piston of this bike but oil is impure and has a lot of problems. Many peoples also has submitted complaints of oil from this petrol pump. So, I want to say that be careful like this type of fraud petrol pump..


THANKYOU,

ZUBER AHMAD
(DIRECTOR OF MIIT)
NAGAR PALIKA CROSSING,
MUGHALSARAI, DISTT.-CHANDAULI
CONTACT NO. - [protected], [protected]

<<< PLEASE DON'T VISIT THIS PETROL PUMP >>>
Beware of Taru Automobiles (HP Petrol Pump) on Nehru Bridge, Ashram Road, Ahmedabad. Those People are cheating with customers who comes for refilling the Petrol or Diesel.
They will CHEAT you while they will ask you to buy News Paper / Magazine / Car Washing Kit / Shaving Kit etc. etc. In between time
Their Pumps will show you the amount which you have paid for Petrol / Diesel, But Actually they will not giving you the exact numbers in Petrol / Diesel.
So these people are making foolish to each & every customers.
JAGO... INDIA... JAGO...

Dear Sir/Madam

My complain is in the against of M/S Amrut Gas Agency located at silvassa near mashjid,silvassa vapi main road Dadra & nagar haveli - 396235.
1. It has been many days since I've booked the refill of gas cylinder but till date I have not received a gas cylinder refill. I called the agency to inquire they ordered me to get it myself from the agency. Despite of their mistake, the way their staff member interacted with me was rude, impolite and unacceptable.It has exceeded the TAT that is given for the refill. I need the cylinder refill immediately.
2. Since I have got 2 cylinders registered in my name, I should be able to book two refills with their auto0omated line. But HP gas automated system allows for only one refill booking regardless how many cylinders have you registered for. So when there is a need, its of no use having multiple cylinders.

Kindly help me resolve this issue immediately.

Thanks & Regards,

Sushant Kaul

#[protected]

For the last 2 years, we are facing the problem regarding the delivery of LPG gas Cylinders to our home. The HP agency name is Vardhvinayak gas agency and is located at kalamboli, Navi mumbai. While booking the cylinder the direct reply is that it will tale 8-10 days for delivery. we kept quiet. fromn 2012, thier reply for booking calls is 12-16 days. a few months back a guy from HP had come to note down the complaints and he said that as consumers we should complain to the company. I went in to the Hindustan Petroleum website and was amazed to find out that no matter how hard u try they have disabled the Complaints section and u can never lodge a complaint.

I am 75 years old, residing at 14, Sitalatala Lane, Hindmotor, Hooghly, West Bengal-712233. My Domestic LPG Gas is of HP, Consumer Mo- 603939, whose dealer is Quick Gas Service, Uttarpara, Ph. No[protected]. This Dealer of HP is worst in Customer care and their supply of refilled cylinder is abnormally delayed. Every time they give excuse of short supply, lack of man power etc. They even least bother to attend the Phone call. I really feel lucky to get their telephonic reply. Being an old sick retired Govt. Official, it is very difficult for me to withstand such malpractice of such an utility service. I hope you will take care of this and and do the needful at the earliest.

Dear sir,
My Compaleted is i book cylendar new in shil pack i have 2 connection LPG one cylendar ends so i have 2nd given used perpose but unfortunatly they cylendar is emply no gas in inside after that i gone to KHED LUNAVAT Office but they are not accepted my complete today i have same position gas tank shil pack.
so please say what can i do that is totaly froud....
i hop u getting better solution of my complents..

RESPECTED SIR,

SUB: NON DELIVERY OF GAS

I CH. ABDULLA, KERALA STATE AND KASARAGOD DISTRICT. MY HP GAS CONSUMER NO.619899, AGENCY MALLIKA ENTERPRISE KUMBLA.

I BOOKED FOR HP GAS ON 2nd MAY 2012. I BOOKED FOR GAS FROM THIS NO:[protected]. AFTER BOOKING, I GOT THE BELOW MESSAGE IN MY MOBILE:

MESSAGE 1 :- HP GAS REFILL BOOKING ACCEPTED FOR CONSUMER NO. 619899 BOOKING NO.284995. PENDING REFILL BOOKING CLEARED UPTO 31st MARCH 2012. MALLIKA ENTERPRISES 2 nd MAY 2012.TIME: 12.54.08 PM.

MESSAGE 2:- REF: HP GAS BOOKING NO.284995 YOUR REFILL WILL BE DELIVERED WITHIN NEXT 48 HRS. CASH MEMO NO.194821 CASH MEMO DATE 09 MAY 2012.TIME: 7.52.41 AM

MESSAGE 3:- HP GAS REFILL DELIVERED ON 09 MAY 2012 VIDE CASH MEMO NO. 194821. IF NOT RECEIVED PROVIDE YOUR FEEDBACK ON [protected]. 10 MAY 2012. TIME 6.19.27 AM.

I HAVE GOT THE GAS DELIVERY MESSAGE ON 9th MAY 2012. BUT THE GAS WAS NOT DELIVERED TO ME. ON 12th MAY 2012 I CALLED GAS AGENCY OFFICE AND TOLD ABOUT THE NON DELIVERY OF GAS. AND THE THEY REPLIED THAT IF I BRING THE GAS TO AGENCY IN AUTORIKSHAW, THEY WILL GIVE THE GAS. AND I TOOK THE GAS TO GAS AGENCY IN AUTORIKSHAW NO. KL 14 G 4866, DRIVER HANEEFA. I WAITED THRER FOR ABOUT 1 HOUR, AND AFTER THAT. THEY TOLD THAT THERE IS NO GAS FOR YOU. I HAVE TO GIVE 150 RS AS RENT TO AUTO WAITING CHARGE.
DUE TO NON-DELIVERY OF GAS I HAD TO CANCEL THE FIXED PARTY IN MY HOME. DUE TO THIS I GOT INSULTED INFRONT OF MY GUESTS. SO I HUMBLY REQUST YOU TO TAKE ACTION FOR THIS AS SOO AS POSSIBLE.

DATE:26/05/2012
PLACE: KASARAGOD
YOURS FAITHFULLY
ABDULLA

Today, with the petrol prices being hiked, many petrol stations have closed business even in the evening itself at the pretext of no stock, Many motorists are affected because of this. One HP petrol station Madha agency in Virugambakkam chennai refused to fill petrol. request the concerned at HP to take necessary actions against the perpetrators.

Regards,
R.Manikandan

i am a refill booked on 30 apr 2012 then gmo & ro officer talk to refill booked has some time in the refill deliverd in 10 days but agency staff talk to refill delivery then 30 to 45 days

sir,
maine dinak 23/04/2012 ko apna cylinder book kiya tha, kintu abhi tak mujhe uski delivery nahin mil pai hai. jab ki mera gas cylinder khali ho chuka hai jis ke karan mujhe badi mushikalat ka samana karna pad raha hai. pichhle mahine mein bhi time per delivery nahin milne ke karan ek mahina beet jane ke baad khud store main ja kar gas cylinder prapt kiya tha.store se cylinder receive karne ke baad bhi delivery charge kata jata hai tatha samey per gas ki supply nahin di jati hai. sir, uprokat sambandh main uchit karyawahi karne ki kripa karein.

Dear Sir,
We are HP gas customer of -M/s Kumaran Agency Gas Service N.2 Alagar Koil Road Madurai. The above agency is always defaulter of gas refill delivery.They are taking their own time to delivery of the refile even after Gas refile delivery SMS. On 17th May 2012 we have received the SMS-
"Refill will be delivered within next 48 hrs.Cash memo No.190846; Cash Memo Date- 17th May 2012.".
But till now ie. 22-May 2012 8:15 AM no response from them. Whenever we approach them the will say " their delivery boys are at field an will be delivered soon".They will always give irresponsible answer .
Pl.take take this case with HP GAS Agency .

Customer Name: Allagammal.
Customer No:614361
Mangulam
Alagr Koil.
Madurai Dt.