Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

i am the user of hp gas service since a long time my consumer no. is 617104, but now i am very much fed by the services of the dealer.M/s KAMLESHKUMAR B. MEDHAT H.P Distributor,puna kumbharia road kumbharia surat-394211.He is not getting any response in delivering the cylinders to us still after several complaints.
kindly look in to this matter and take appropriate action.

Hello,

I had filled petrol from HP gas station (station @ marathalli). I had filled petrol (rs.500) in my bike. Generally petrol of 500 rs would give me a mileage around 230 - 250 kms. However this time it gave me only 160 kms. I am seeing this issue each time when petrol is filled from this particular station. Already we have petrol prices raising rocket high, on top of that consumers are cheated with the quantity which is...

I am a HP gas consumer of Jamshedpur (CONSUMER NO. 662073). Gupta gas agency is our supplier. For last 1 year we are facing severe problem of the gas supply. We do not get cylinders delivered to our home after 21 days of booking also. Continuously they are telling shortage of supply where as in our very near by area there is not such scarcity problem. The dealer is creating an artificial scarcity. Other suppliers of Indane etc. are not creating any problem and are supplying on time. Gupta agency's phone lines are continously busy, behavior of their staff is very rude and unprofessional. Earlier iIhave lodged complaint several times with HP site only but they also did not respond to any of the complaint. Hence i cordially request HP people to look into this as we actually donot know it is an aritificial scarecity or what. I feel we are paying properly and we should get a good service. There are several complaints from other persons of our locality regarding this agency. In fact, if the dealer is not able to perform, he should be blacklisted and his dealership should be closed.

PLEASE LOOK INTO THIS MATTER WITH UTMOST URGENCY.

Respected sir,

I would like to bring to thy kind notice regarding the pre-planned fraud work which happens in most of the petrol filling stations.
today 5/4/2012. Me and my student went to the favourite auto service, koramangala (in the signal junction, nearst john's hospital) asked to fill for 200Rs, infact the boy named kumar showed zero mark and started. within fraction second another man "cashier " distracted and asked for money, we paid instantly. but the meter was showing 200 and was BLINKING, i asked why its not showing the petrol litershe said power went sir, when we asked to put the petrol gun in the slot it showed 138 rs,
what they do is there are programmes P1 for 100 buks. P2 for 200 bucks respectively, when the cashier distracts by asking money the filling person presses the P1 or P2 whatever we say in the begining, as the meter shows 200 or 100 layman accepts as if petrol is filled as per the money given. this is big fraud which most of the people could not identify.

bill no. 3468043
name of the cheaters. kumar and manju the cashier.
I kindlyrequest thee to take this matter very seriously and take necessary action to save the common man.

I have recently relocated to Sao Jose de Areal, which falls in Velim Constituency.I have approached a HP gas distributor M/s Arora near to Margao railway station for LPG gas connection.When I approached the distributor tells me that I have to purchase a gas stove/Hot plate from them.I already have a gas stove at my place then why should purchase a gas stove from them.Also I have registered a complaint with HP with complaint number:11105129.br...

Dear Sir,

Name of my Gas Agency-M/s TBK Enterprises, 10/B, Bhabanath sen Street, kolkata-700004(Distributor No.-443520). My consumer No.is 610589. Telephone No. of the shop-[protected]. I have done gas booking through phone No.[protected] on 18th March,2012 and I was alloted booking No.203603 on 26th March,2012. I got message regarding delivery under memo no.194296 vide cash memo dt.26.03.2012.
I have not got the gas yet despite visit to the shop for several times. I apprehend delivery by the dealer by some inproper way in some vested interest. Please look into the matter for early disposal since the existing gas cylinder has exhausted 4 days back.

Yours faithfully,
Dipankar Bose

I am a LPG customer under Sujog Gas Agencies ,Gopalpur,Cuttak having customer no605891.
For last 3 months the distributor has become irregular in delivering the cylinders,
causing a lot of difficulties to me.Secondly we are trying to book the order over phone for more than
half an hour and their phone is remaining busy.Our experience with the distributor is not satisfactory.
Today we've informed the area manager to look into the matter.
This is placed for public view and attention of HPCL.

Dear Sir/Madam,
We are really suffering from the bad service of HP LPG gas. First and foremost Their agencies are pathetic. Their phones are always busy, or switched off,sometimes they pick the receiver and hang up.We are rendered helpless. That is why seeking redressal of our complaints.
Secondly, they claim to have these 21 days timeline without which they will not book any cylinder before that. when Protested that this is not true(over the phone), they said you should submit an application with a copy of ration card and original gas papers, as to the reason why your consumption is increased. I did that and went to the agency with all the paper work, they clearly denied to take any such application to my disappointment.
Thirdly, I tried to book the gas online, which again has no response, the link which they should send to my email id to validate my A/c registration with them, is not sent , i have no email with me from HP. when i try to login to my a/c on the HP website, it says u need to validate first.
I also registered a complaint of whole of this but in vain, again no response. i really am fed up and dont know whom to turn to. Please help us to get out of this problem.
Thank You ,
Shweta Vaidya.

I have booked the gas about on 13th March,2012.I have not recevied the same till date.i received the message on my mobile 5 days ago that they will deliver within 48 hours.But they did not deliver yet.Whenever we go the agency for the inquiry,they told us that they will diliver tomorrow and there tommorrow never comes.they have the habit of saying "kal aa jayega".At every visit they say kal aa jayega"

i dont know where is the gas going.

Today my gas is finished,now you till me what to do.

Kindly look into the matter urgently and send me the my booked gas urgently by tomorrow morning.

Regards
L M JHA
Consumer No.621875
Mb.[protected]

HP Gas Refill booking accepted for cons no 3425 booking no 241193,pending refiii booking cleared upto 15 mar 12 at VIJAI GAS COMPANY.
When i booked on 22 mar 12 They send SMS like this
Second one was
HP GAS Booking no 241193 ur refill will be delivered within 24 hrs. Cash Memo no 166574. cash memo date 24 mar 12
Third one was
Booking no 241193 in cancelled. 27 mar 12
Without proper reason why they cancelled the booking.

Respected Sir/Madam,

This is to inform u that yesterday (dated 23rd Mar, 2012) we were trying to register a complaint for leakage of cylinder, but there was no help from the center of HP Gas (Powai, near Pizza Hutt).

There was 2 officers on duty to whom I approached for help(Mr. Yadav & Mr. Khandagale) but they refused to take the complaint & given unsatisfactory reasons.

This shows negligence of duties from the officer on duty.

These people are least bother about the customer. If anything would have happened to my family due to leakage of gas, who would have been responsible for that??

An emergency no. ([protected] & [protected]) has been provided, but they were not working. At the time of emergency, there has to have some solution for the same.

I want to know what kind of service HP Gas provide.

Kindly look into this matter.

Its been more than 45 days of booking our gas online. We have bought our last gas on 05.01.2012. We have not gas till date and more over, we dont have gas at our home to cook. When we went to the gas agency, they are unanswerable as they have not got their loads from their head office. It seems that the HP gas agency has not ordered for the required gas agency as a matter of year end. Kindly treat this as emergency and issue gas for almost 500 houses. All other agencies like, IOCL, Bharat, Indande are providing proper gas to the consumers

My Consumer No:603422, very worst sree nithi gas agencies HP which is located in Chennai Triplicane area. where one lady is working in Black colour. she never respect customer even they are old or young she use to speak in the very bad words. and here i dont like to mention that words. they never pics the calls and she is very badly misbehaving with the customers. all customers are fed up with that lady. 2 days before i went to gas agencie for asking for the details and i showed my mobile for the proof she just throwned my mobile and she started using very bad words. not only for me for other customers also. i really felt very bad and hurted.

My sincere request to the counsumer to remove out that lady from the Sree nithi Gas Agency HP.

Recently I had observed a new loot scheme by the petrol bunk guys. If you are asking for a refill of 200/-, first they will put (actually act like filling) for 100/-.They they will tell sorry sir, and fill for the remaining amount. Actually they fill for the 100/- only, but they will take amount for 200/-. If you ask something they will show the previous filling amount. So guys please be aware of this. Now the petrol bunk guys are implementing this every where to loot the customers.

This is with reference to my HP Gas Non Delivery, My consumer number is 625590 and I booked my HP Gas on 12/3/12 through the auto telebooking number [protected] and got the sms that my gas is booked ( booking number 296701) which will be delivered through memo number 172354. Next day on 13/3/12 I got the sms that my HP Gas is delivered. I made the complaints twice on the auto telebooking number but did not get any revert. Finally I called my HP Gas Sevice in Yari Road, Versova, Andheri West Mumbai on phone number[protected]. The operator asked lot of deadly questions and said the Gas is delivered, after repeatedly saying that I did not receive and requested them to deliver today. They said that Gas is finished today at 11.30. This kind of service is really annoying and can anybody help me to sort this problem.
Thanks & Regards,
Manish Lalwani

I booked my HP gas on 10th March (booking id 236468) through Narinder Gas Agency Noida(UP) but till now gas is not received. I tried reaching distributar and asking them but they dont have any date. We are not able to approach them through phone as all of their no are always either unreachable or doesn't exist. SMS received through IVR booking says that gas will be delivered in 48hrs but that it not the case, We alwas receive gas in 10-20 days and sometime it takes more than that.

Please look into this as other distributers are delivering the gas in 2-3 days.

I am a longterm customer HP GAS- Tirupur Gas Company, now you are launching phone booking
this is not good. Already distributor staff are working very slow, this system leads to distributor is
very happpy with out any service to customer with over delivery charges.


1. This is very expensive one, this is not compulsion to valuable customers.

2. This is not easily handling to uneducated & old people.

3. Help line is frequently cut off.

4. We are deal only with local distributor, not a mumbai or delhi corporation.

5. This is very confusion.

6. This is not a optional, this is compulsion just like bank operation ATM Card


Kindly rectify the above.

SP.Lakshmi
[protected]

I have a HP gas connection with MANJU distributors sheshadri road, bangalore with consumer number 608319....
I had booked for a refill on 17 febrauary 2012 against which bill was issued on 9 march 2012. I had not received any cylinder after that. On approaching the distributors office i was informed that the cylinder had been dispatched from the office.. I waited for another 2 days but nothing happened... On 14 march I had been to the office again and gave a written complaint and was assured of receiving the cylinder by evening. but till date i have not received it. Today i.e 16 march at 1.30 pm I found out that the cylinder booked for me was sold in black to someone else. On arguing with the officials they handed me a cylinder without seal and without a bill copy. I had no options other than taking the cylinder as i was out of lpg gas. I had also found that the officials keep the receiver of the phone aside so that the line comes busy.

Kindly look into this matter and help the consumers in getting proper service and attention....

Thanks

i ahce a hp connection number 513657 ( S S GAS Agency Jawahar nagar kota)
and i booked it at[protected] and after calling more than 50 times they not delivered my cylinder till now and 1 month is going to complete of booking it
i have make complaint in hp official site and they only give a number to talk but this number not picked by anyone
i am totally depressed with all of this and want lodge a complaint in forum please help me out of these.

I HAD BOOKED LPG FROM ABOVE NAMED AGENCY 12 DAYS BACK AGAINST HOME DELIVERY. TODAY I AGAIN RANG TO CONCERNED AGENCY FOR NON DELIVERY OF LPG CYLINDER. THEY ASKED ME TO TELL THEM BOOKING NO. WHICH I DID NOT NOTE .SINCE THEY ALSO MAINTAIN ROSTER I TOLD THEM TO CONSULT THEIR REGISTER.JUST AS AN EXCUSE THEY INSITED FOR BOOKING NO. WHICH WAS NO PROBLEM FOR THEM TO CONSULT THEIR OWN RECORDS.NO HOME DELIVERY HAS BEEN MADE TO ME TILL DATE WHERE AS THEY OBLIGE THEIR CLOSE ONES ETC AND IGNORE PEOPLE LIKE ME.IT IS BEEN ASKED TO BOOK REQUESTED TO ENTERTAIN MY COMPLAINT.I MAY MENTION HERE THAT I HAVE BEEN ASKED TO MAKE FRESH BOOKING THAT I MADE TDAY IGNORING MY MY PREVIOUS BOOKING.
CJRAZDAN
CON NO.601030