Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

SIR.
with due respect to you i would like to request that i applied for hp new gas connection from dealer code 19589600. MAZUMDER GAS AND DOMESTIC APLIANCE ONdated 05/01/1012 but as on date 05/02/1012 no information is gigiven to me even though i submitted all necessary documents to get the new hp gas connection.
subhas chandra ghosh
srijani west , paschimpalli, santiniketan.

Dear sir ,

I am facing this problem last 1-1/2 year why iam waiting all the time my gas cylinder. Every time my cylinder after booking at delivered my home address minimum 25 -30 days. What Why. They are using 2 M T N L phone line what every time busy his phone for personal calling i am see it many times.
So please kindly look in to this matter an action on it imminently.Kindly do the need full ASAP.

With Regards
Priyanka Bedi
[protected]

AJAY GAS AGENCY IS NOT PROVIDING A GOOD SERVICE FOR HOME DELIVERY OF GAS. REFILL BOOKED ON 07/01/2012 HAS NOT BEEN YET ENTERTAINED. THE VENDORS WHEN ASKED SAY TO MAKE A COMLAINT AS THEY DON'T CARE AND OFFICE ONLY NOTE DOWN AND ASSURE WILL GET DELIVERED SOON, PLEASE HELP CONSUMER NO 603571 ARUN KUMAR SHAHI,...

I have booked refill of cylinder on 18-Jan-2012 with booking id - 191536 with ALLIED AGENCIES[protected]phone number[protected] HP Distributor Faridabad. Distributor has updated the company portal that gas cylinder has been delivered on 19-Jan-2012 but this never happened. I have logged a complaint with HP with complaint number 11075839 but nothing seems to happen.

Moreover, agency or delivery boys are not picking up phone to give any details. Please suggest how to move further to get my booked cylinder.

Dear Sir/Mam,

My HP gas connection no. - 700493 (Pragati Gas Service - Gurgaon) has been booked on 29.12.2011 (Booking No. - 157969) but still not received .Now even after 1 month not any response and not attending phone calls as well.

Plz. take suitable action

Regards
Anil Sachdeva

Respected Sir,

Mera Hp Gas consumer number hain 630611 aur mera naam Jyoti Bhagure hain. Maine 26/12/2011 ko cylinder online book kiya tha (no. [protected]) mujhe uske baad 1 SMS aya usme mujhe mera booking number diya tha 266468. 10/12/2012 ko mujhe unka dusra SMS aya ki agale 48 ghante me aapko aap ka cylinder mil jayega cash memo number 158139. Aaj 26/12/2012 hain lekin mujhe aaj tak cylinder nahi mila. unke office me phone kiya to voh phone kat dete hain. isisliye main aapke pass shikayat darj kar rahi hun . unke delivery boys jabardasti cylinder ke daamse 10 rs adhik lete hain aur diwali ka bakshish bhi jabardasti lete hain

I AM A CONSUMER NO. 620830 OF HP GAS, I HAVE BOOKED BY REFILLING GAS ON 23 rd DEC-2011 AT THEIR BRANCH (MANIKPUR) 13.20 PM. THE PERSON HAS TAKEN OUR CONSUMER CARD AND TOLD ME YOU WILL GET A DELIVERY AFTER 2-3 DAY. THEN I WAS GOING ON 7TH JAN-11 THEIR OFFICE, THE AGENCY REPRESENTATIVE ( LADIES) TOLD ME, YOU HAVE NOT BOOKED THE GAS, AND TOLD ME WE WILL GIVE YOU WITHIN A WEEK. THEN I WAS GOING ON 14 TH JAN-12, THAT TIME SHE TOLD ME A DELIVERY VEHICEL ( TRUCK ) IS AT DIWANMAN AREA PL GO AND COLLECT. I AM WAITING NEAR THE VEHICLE FROM 6.30 PM TO 8.30 BUT THEY DONT GIVE ME A GAS. AGAIN I AM GOING ON 21 ST JAN-12 AT MANIKPUR OFFICE - SHE TOLD ON PHONE TO THEIR PERSON TO DELIVER THE GAS FOR MY CONSUMER NUMBER 620830 BUT THEY DONT GIVE. AGAIN MY WIFE IS GOING TO MANIKPUR OFFICE - THAT TIME ASSURE FOR TODAYS 24 TH JAN-11, BUT TILL NOW THEY DONT DELIVER THE GAS. NOW I THINK WE HAVE TO FOR POLICE COMPLAIN AGAINST THE " REPRESENTATIVE OF HP GAS AGANCY- MANIKPUR BRANCH". PL ADVICE
RAJIV MESHRAM

Dear Sir/Madam,

I'm really frustrated and writing this. I'm facing a lot more inconvenience due to the delay in service of Nandini Gas Agency at Thiruvanmyur. Its not only about delivery of a cylinder. I walked 3 times to change my address. As I was not getting proper delivery, I was to apply for one more cylinder to keep a back up cylinder. I walked for about a week to apply and compelled to buy a pressure cooker....

This a complaint against the emergency services provided by our HP gas service provider. I stay in Kurla (East), Mumbai and our gas service provider is Laxmi Gas services. It seems that emergency service personnel of this gas agency are least concerned about consumers complaints.

Incident is as below
Today i.e 22-Jan-2012 morning at 8am, after switching on the regulator, it came to my notice that gas leakage was happening after switching on the regulator. I immediately called the emergency number ([protected]) provided by our gas agency. Person on other side of phone noted down my address and said he will come in 1/2 hrs. I waited from him till afternoon. I again called him at 3pm and asked if as to when is going to come, he said he will be there in 1hr. I again called him at 4pm, but this time he wasn't picking up my call. I kept trying, after 6/7 calls he responded. I queried his name he said his name is Gupta. This time he told me that he has informed some other person (Mr. Yadav) to attend it and also gave me Mr. Yadav's number ([protected]) and told me that Yadav will come, as he was will not be able to come. Its now 6:45pm and still no one has arrived to attend the leakage.
Same scenario had also took place on 8-Jan-2012, that time too I had called up at 1pm, then I have to call up several time, then finally some Mr Mishra came at 7pm to fix the leakage.
This is serious, as emergency mechanics on duty seem to be least concerned about the severity of incident.
Also, it will be better if there is emergency call center is attending this calls, so that which ever mechanic is available is sent at the earliest to attend a call.

I have also registered a complaint at HP Gas consumer zone and my complaint reference number is 11073422.

Expecting some action to be taken in this respect.

I have a very bad experience with SUGAM ENTERPRISES, Off Kanakapura Road Branch.

If I try to contact them, the phone is always busy. Recently, they asked me to submit documents at the Tahsildar Office, which I did, and after getting my RR Number via SMS, I could book my gas on 13th January 2012. Even after more than one week they are yet to deliver the cylinder.

On Thursday 19th January 2012, I went with an empty cylinder myself to get the new one but they said the godown was closed and will deliver without fail the next day. The same is yet to be delivered.

Also each time the cylinder is delivered I am charged Rs.430 instead of the Rs.415 which is the bill amount.

Kindly help me to sort these issues and let me know how and when this CORRUPTION and NON-SENSE will come to an end.

I wrote lot of times to Premier Gas Agency (HP) and HP Gas Complaint Consumer Zone also. They given to me following message:

We thank you for registering your complaint with us.Your complaint reference no. is 11072112.

I am still waiting for delivery refill cylinder. Always they given to local broker for delivery my refill cylinder. I call 10 to 15 times and track where is he? Then he delivered by refill cylinder.

I got the message on 13th December by HP your gas is delivered. But I did not received.

Can you give to me permanent solution. Thanks a lot in advance!


Thanks,
P. Kumar
[protected]

My order no. [protected].
Booking no. 203922.
Date of Refill booking 27/12/2011.

Till date i have not received my refill in-spite of repeated visit to HP Gas Agency. Really a very painful situation for me now.No one at the agency bothers to listen to my complain or take a notice of my situation. Their phone numbers are always busy and they hardly bother to pick up any call... Please do something.....

Complaint Information
Reference No. 11070330
Reported By Consumer
Registration Date [protected]:16 Closed Date [protected]:45
Distributor ANNAPURNA GAS A[protected]
Status Reopened
Subject delay
Description I have call on 27/12/20111 for booking refill,refused by the staff say you can book refill after 04/01/2012 then I booked refill as per instructions on New Tel.NO. [protected] on 04/01/2012 and my waiting list no.is 200104 but till today I have not received Gas refill. please look the matter and why this type of delay..
Complainant
Name RAMESH LADWANI
Consumer No. 607022 Distributor ANNAPURNA GAS A[protected]
Address C-2/324, DEWAN APT. NO.3 CHS LTD.,
Town BASSEIN State MAHARASHTRA
PinCode
Landline [protected] Mobile [protected]
Email [protected]@gmail.com

Action History
K..M.KHAKHADIYA[protected]/01/2012 12:17 PM
Forwarded:
To: annpurna.[protected]@hpgas.hpcl.co.in,

Message:
For necessary action.
[protected][protected]--

Complaint No: 11070330
Complainant Name: RAMESH LADWANI
Complainant ConsumerNo.: 607022
Email: [protected]@gmail.com
Phone: [protected] [protected]
Distributor: ANNAPURNA GAS A[protected]

From: K..M.KHAKHADIYA (004913)
Subject: delay

Description:

I have call on 27/12/20111 for booking refill,refused by the staff say you can book refill after 04/01/2012 then I booked refill as per instructions on New Tel.NO. [protected] on 04/01/2012 and my waiting list no.is 200104 but till today I have not received Gas refill. please look the matter and why this type of delay..

Action Taken:
[protected][protected]
RAMESH LADWANI[protected]:16
Status: New
Remarks:
delay
[protected][protected]--

K..M.KHAKHADIYA[protected]/01/2012 03:44 PM
The distributor has confiremd that refill will be delivered to you on today.


RAMESH LADWANI - 17/01/2012 05:03 PM
Dear Khakhadiya Sir Thanks for attending complaint but today up to 5.00pm I have not received reffil and 4-5 times I phone called vasai HP Dealer office. why this type of Harrashment is given by the delivery persons to customer

THIS IS THE TRUE STORY .....AGAIN I MENTION THAT THE ABOVE INCIDENT HAPPENED I HAVE CALL HP CUSTMER CARE CENTRE IN MUMBAI BY 11.30AM, THEN SPOKE WITH MR.KHAKHADIYA BY 11.35AM....THEN ALSO SPEAK WITH REGIONAL SALES MANAGER MR.VINOD KUMAR AND HE ASSURED ME THIS TYPE OF INCIDENT NOT HAPPEN IN FUTURE.

BUT TILL TODAY 2.00PM THE PROBLEM IS NOT SOLVED.

I am the consumer of HP gas. I would like to change my house address in the records of HP gas (Sree manasa gas agency, kukatpally) through online.

Please suggest me how can i approach.

Thanks,
Anil....

respected sir,
i smt suman agrawal have applied for the delearship of hpcl for the location 119, karke ki mahu tehsil guna ,dist. guna (mp) and i have called for the interview on 10 january 2012 for delearship but by the conspiracy of all the team member taking interview had not taken my interview and told me to go away without talking me and without taking my interview and at the time of result they marked absent saying u r not present .As i m a female i can't afford more,so kindly take some action in favour of me as soon as possible.
thanking you
yours sincerely,
smt suman agrawal
gram marki mahu
teh. guna dist.guna (mp)
473001
ph no. [protected]
[protected]

domestic gas online booking system not receive from mobile. i have been hp gas connection last 1 year ,now release hp gas online 24*7 scheme but i have been try an try last 5days but my booking not complete and answer from hp gas system ---contact your gas agency---- ....when i contact my gas agency they answer your gas re-feel note registration from your mobile . this is not satisfaction answer ....

[protected]@
my consumer no#612992 I always book sylender timly but always they never deliever gas of me when I do phone always they demond some extra money which I can not give him so kindly help my need otherwise I do complain more

I have applied for the refill cylinder almost 20 day before and even now the refill is not yet delivered. We were not at home for the first time when it was sent. but wen we called the agency to send it again, they say that it will be delivered by tomorrow. But for them tomorrow never comes. They give phone no. of some delivery guys who are nuts and don't even know how to speak. Every time I opt for a refill this is repeated. I am really fed up with this gas agency. Even i have seen other people screaming at their office for getting their problems resolved. The delivery guys behaves as if they own the agency. I would suggest to even take feedback from the existing customers of this agency.

Dear Sir/ Madam,

I booked a refill about one month back. My consumer No. is 514512. My priority No was 1555, but till date i have not received the refill

A delivered report has been sent to me on 6.01.2012 but refilled gas cylinder is not delivered till today 12.01.2012.
And this practice has become a regular for gopal rao enterprises. I request to take necessary actions to regularize the matter.