Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Dear Sir/Madam,
I chetan kumar regular consumer filling fuel from this HP AUTO CARE CENTER,44/2A,NH-7,K.G.HALLI GATE,BANGALORE-560092 this petrol outlet is situated on a busy Internationl Airport Rd of bangalore were the outlet is equiped with 8 petrol stations of which 4 for 2wheelers and remaining 4 for 4wheelers,on 16-june-2011,thursday exactly at 9.10pm(one hour before closing time)only 1 unit was operational the outlet was fully crowded with two wheelers waiting for re-fuelling.even after kind request from 3 to 4 consumers(including me)the operators was not responding forcing us to make the Q.we started demanding to start another station so that we/consumers can save the time and Q,few operators were standing and chit chatting replyed that we are off-duty those stations are under brakedown only one station is working.kindly look into it there is a lot of inconvenience and under standard service from this outlet.

I am HP Gas customer in Veera agency at Virudhunagar. Customer number 600173, I got official transfer to chennai - Perumbakkam( Madipakkam) and got Gas transfer letter to Chennai. When approached HP delaer at Thiruvanmiyur and Adambakkam they told no service in Madipakkam area. then I approached(13.06.2011) Indane delear at medavakkam( Shri Revathy Gas agency ) they told we can provide service for HP customers and asked me to approach Bharath Gas dealer( Shri Padvavathy Gas agency - selaiyur). They to refuse to provide service and sent back Shri Revathy agency is near to customer lcation.

Then again I went to Indance agency in Madipakkam they stands the same. I registered an on line complaint in HP( No. 11014596 and IOCL portel( No.127504). HP customer service person call me and told the issue was solved and can approach to Indane agency. Then I again went to Shri revathy agency they told get letter from HP & IOCL. Hp issued NOC on 16.06.2011 bur IOCL says the Reavthy agency can provide service and get service from HP only.

Now I am in unknown position and I don't know who will give a corrct direction .Both the gas agencies are not caring about customers.

M.sasikumar
[protected]

I have booked gas with HP distributer based at Shantinagar Mira Road. These people are first of all unfriendly, they always make sure that no one call them on the land line numbers by keeping the phone receiver busy. Inspite of my visiting their office 3 times, they are not supplying gas. Can anyone try to find out the reason

Krishna Suvarna
Srishti Complex
Mira Road

Dear Sir,

In kurmanepalem,HP LPG Station not working so many days in a year and not having Gas and pumps are not working so many times because of this the LPG using car customers are not able to utilize your LPG facility. So please look into the matter and make us avail of LPG gas facility by proper maintaining the bunk equipment and gas availability.If bunk people are not able to maintain bunk properly please arrange LPG Gas availability with other bunks near to kurmanepalem area for the convenient usage of LPG permitted vehicle owners to save national petrol reserves.

Regards
C.H.Sreenivas, Ukkunagaram,Visakhapatnam

My consumer no of HP GAS is 606337 and regd with M/S Prakash Gas
Agency[protected], Kharghar, Navi Mumbai. I am using HP Gas sine last 12 years and I have enjoyed a fantastic 2 days delivery everywhere at Mumbai. But now I am facing a lot of problems, I have booked for refill before 10 days everyday whenever I am calling them they are saying tomorrow you will get it. Their tempo is comig for delivery in our building or opposite building but not giving cylinder to us. I dont know why. Booking staff is also talking rudely and asking us to pickup cylinder personaly.

I wants to draw kind attn of HPCL officers to this neglegency. This is harmful for HPCL reputation in corporate world. Kindly look into the matter and take necessary action to stop this type of things as soon as possible.

consumer no.- 10496
consumer name- shabana
date of booking- 20/05/11
address- c/o akshay kumar
24/96 bakshiwala colony bijnor-246701
mob[protected]

Dear sir/Madam
This is to put your kind notice that I Satish Kumar consumer no - 785053 of Anand store, Rati ram market, Tukhmir pur road, Karawal nagar Delhi - 94,
Contact no:[protected], 22968211
I have booked cylinder on 14-may-2011 and booking number :- 465071. The delivery man came on[protected] and tried to deliver the unsealed HP cylinder during the course of delivery we found that cylinder was under weight he was trying to convince that 400gms to 800gms is always less with the HP Gas cylinder.
After denying from our side this untruthful fact he tries to deliver unsealed cylinder with the full weight cylinder. In the mean time he had already received the payment from my father who is 65 year old senior citizen of Rs.500 after lot of discussion he took our cylinder from our premisses and ran away. I also tried to speak to our distributor above mentioned phone numbers which is continuously getting engaged from the time of incidence till date.

Mr. Ashok Kumar Moblie number:- [protected] of Anand stores seems to be very lineant and biast on this issue. Kindly solve this problem on the urgent basis other wise I would be forced to lodge a FIR against HP Gas and Anand store.

Thanks Satish Kumar

[protected] 365918 25/05/2011 11:46:00
above refill booking on 25.05.11 at HP gas in consumer login side , but till date i have not received any cylender.
If you are not unable to despatch cylender through net booking option. why u are booked it?

so, i suggested to you closed the net booking option.

regards
Raju

Hi

A frustrated HP GAS consumer......

GAS Agency "ASHIRVAD GAS AGENCY, BHOSARI, PUNE"

The Gas agency team is very pathetic and rude in behavior and not co-operative at all.

Just wasting time of consumers and non functional.

Very bad and pathetic service.

No Tracker for complaints and call logs.

Keeping calls on hold for more...

Hi,

I am a consumer of HP gas agnecy. The agency name is Ahirwad GAS Agency, Bhosari, Pune.

We are experiencing very bad service from the agency and there is no proper response and delivery getting in time.

the service executives are very rude and not answering the calls properly.

for one cylinder I am following up with the agency from last 8 days. As we both (Husband and wife) are working and having only time on Sat and Sunday. rquested to deliver the cylinder on saturday and Sunday alsom giving reminders on Friday still it is not getting delivered. However to get the delivery we have taken personal leave from the office and infomred accordingly at agency still they have not delivering the same neither ready to provide at premises.

It is not affordable to take leave everytime just to get cylinder.

I booked gas for home delivery on 22.05.2011 but till today not deliver. Whenever I make phone call to their representative, he says after one month must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP.


My CUSTOMER NO IS 10809
Area Distributor : Biswas Gas Agency, Poura Bazar, P.O. Santipur, Dist : Nadia (West Bengal)

i booked refill online , now online status shows delivered, but actually not.
Ref:HP Gas Consumer Zone Saturday, June 04, 2011

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Refill Delivery History
Order Ref No Booking No Order Date Cash Memo No Cash Memo Date Delivery Date Delivery Status
[protected] 374958 23/04/2011 14:35:00 175446 28/04/2011 30/04/2011 Delivered

Distributor Details
Distributor Name: KIRAN AGENCIES Phone No.:
Address: 9 ANCHORE HOUSE, BANK OF INDIA COMPOUND KONDWA ROAD, POONA, Maharastra-Excl Mum/Thane/NMu, Pin Code:411040

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I have HP gas connection from last one year. The distributor is Kiran Agency located in Hadapsar. I have completed all formalities for second gas cyllender. It has been told that, the second cyllender will be given after completion of six months after registration.

Now even after a year, the Kiran Gas Agency is denying to give the second cyllender. The person is behaving very rude and he is mentally abusing me as i am a non-maharashtrian person.

Please help me out to solve this issue.

I am customer of HP gas, Khammam, My Customer no is 719891 Dealer code is 19597200. I have applied a transfer of gas from khammam to phirangipuram, guntur on[protected]. I went to harath gas at phirangipuram, guntur district. It is not booked on this customer no. Please verify and conformation to the above Bharath gas in Pharangipuram, Guntur.

Thanking u

I tried getting a new LPG Connection from HP Gas dealer Tatini Sales Corporation located in Jyangra Chowmatha, Kolkata-700059. I already had an ISI-marked oven so I didn't want a new one. But they said that it is mandatory to buy a oven from them, and unless I buy from them, I won't get the gas connection. They insulted me & refused to accept my documents. I checked in the HP website, it's clearly mentioned that it is not mandatory to purchase an oven from the dealers.

I am from Dankuni, Hooghly, West Bengal. I am a HP Gas consumer under the dealer Geeta HP Gas Enterprises. I have single cylinder and I want Double Cylinder facility. Although it is charged Rs.1,250/- as per HP website but they demanding Rs.3,900/- with a gift of water filter. If we do not want to take this gift, they are not giving us the additional cylinder.

I had visited the HP petrol pump at
Shah Mehta & co,
Anupam Cinema,
Maninagar,
Ahmedabad

I went for gas refilling at this pump and the person has diverted me aside. Meanwhile i did so he immediatly started refulling the car without getting the meter at 0. I had checked it previously and the meter was at around 60-70 rupees.
When i noticed it and i started complaing, they gathered around, blaming, arguing and threating.

I am a regular HP Gas connection holder since last 30 years. Presently I am in Chennai and drawing my Gas refill from your authorised dealer Javid Gas Agewncy, No.24/185, Lake View Road, West Mambalam, Chennai 600017. My Consumer No. is 637952 and the Dealer Code is 455490.

Even though I have not booked for a refill, on 19/05/2001 I received an SMS in my Mobile No. [protected] that my booking has been accepted with booking No. 219109. Again on 27/05/2011 I received one more message by SMS that the refill will be supplied within 48 hours with Cash Memo No.23255. Now I have further received a message today (31/05/2011) that the refill has been delivered vide cash memo no. 23255 even though nobody called on us to deliver the refill. This is a clear misuse of the centralised booking as sombodyelse has booked on my behalf for a refill even though I have not actuially booked for a refill maybe with the connivance of the authorised dealer.

Please look into the matter as I have not booked for the refill gas this month. Last I had booked for refill on 29/04/2001 and I got the refill by the first week of May 2011.

Sir
Myself Manish kumar Deputy Manager working in Andhra Bank have HP Gas connection and the consumer no is 647271.of Maharastra Gas depot,shop no 85& 86 powai plaza opp-Pizza hut ,Hiranandani gardens,Mumbai 400076
ph no[protected]/12/13/14

I have booked the gas for refill on 23.05.2011 and after a more than a week they have not supplied the cylinder .they are not picking the phone also and after half an hour continuous dialing they are picking then phone are telling that today we will deliver the cylinder from saturdat itself i.e from 28.05.2011

i am requesting you to please look the matter because in mumbai city taking more than a week time for refill is not justifiable


Thanks and regards

Manish Kumar
Deputy Manager
Flat No 103 Andhra Bank officers Quarter
Powai lake heights
Rambagh
Powai ,Mumbai
ph [protected]

kindly book my complaint against Phoenix HP Gas Dist, Bhopal.
I have a c.Number 501356 in the name of K K Mishra.
It is very difficult to book the refilling gas cyclender by Telephone or by Email to the dealer.
The phone no. given by the dealers are[protected], 2756773, 2758411. Kindly check the numbers at your level. they are responding for booking of gas cyclender.
Kinldy book my number for refilling of gas cyclender with Phoenix HP Gas Dist, Bhopal.
Thanking you sir,
K K Mishra
Consumber No. 501356
Bhopal (MP)