Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

I am making call[protected] for home delivery cyllinder service which is providing by HP Gas for customer, thruogh dealer, but no body lifting phone since 20.02.2011.When I was told to onwer of agency about it then he giving me totely irrespective answer that " No bookinf entertain on phone"
Pease you contact to my godown keeper and manage to about him..
Now I ask to HP Gas Authority that may I book cyllinder for delivery on phone or not ?

From-
Bharat Bhooshan Vyas
Connection No.611513
Dealer Code- 957630 ( Venus Enterprises)
Ram Rahim Colony Rajgarh
Distt.- Rajgarh (Biaora)
MP- 465661

I booked gas for home delivery on28.12.10 but till today 02.03.11 not deliver. Whenever i make phone call to their representative, he says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency Distributor code is 957630
VENUS ENTERPRISES RAJGARH

FROM
SUNIL KHANDELWAL (CONNECTION No.608637)
RAM RAHIM COLONY
RAJGARH (BIAORA)
MP-465661
MO- [protected]

I have been with HP gas facility since inception i.e April, 1999. Due to financial constraints I had Single cylinder facility, which
contributed to suffer badly in delayed refilling facility provided by M/S Shree Udyog. Very Recently on 18th Oct, 2010 I managed to accumulate Rs 1800 as advised by
M/S Shree Udyog to earn the Double Cylinder facility. Please note that out of this Rs. 1800/-, Bill of only Rs. 1200 was handed over to me
and on query HP replied that Hosepipe has to be purchased @ Rs 180/- but without any authorised Bill and another Rs 420/- as Service Charges
without any Bill/Receipt at all. On demand of Bill, the authorised Manager Mr. Pathak insisted that it has been a customery practices of HP Gas and customers and
the same has been implementes for my case too. It makes me feel embarassed to find that unbilled and Black Money practices are getting encouraged in Govt. aided
organisations.
Furthermore, to add to my Harassment the 2nd Cylinder Facility remained suspended sighting fabricated reasons as Shortage in Supply, Shortage of Delivery persons etc.
Presently on repeated deputation from us, M/S Shree Udyog started building another Cock and Bull Story as anyone can opt for booking Date only after 15 days from receipt
of the 1st Cylinder. As a helpless customer, we had no option left but to abide by this fabricated Norms but to my surprise the delivery of the second cylinder remained beyond
our reach. When questioned about the utility of Double Cylinder, the concerned manager, Mr. Pathak, preferred to adopt ruthless attitude with my wife and threatened to withdraw
the entire services if protested in near future for legitimate claims.

I am having a gas connection vide consumer number 702788 of HP Gas from Palwal gas agency situated at hathin road palwal, Ph No.[protected]. Booking was made on dated 9-2-2011 vide consumer number 702788, but till date delivery of cylender was not done despite many phone calls and massages
what system has made its arise very trumatic condition and which causing mental haressment.
Mob No. [protected] (Bharat Bhushan Chauhan complainant)

Hi,

This is to inform the Consumer Court about the Greviances faced by the HP Gas Consumers in the Location dhakar agency,in kailaras

We have a single connection with HP and my family consists of 5 members.

Someone please tell me how is possible that one cyclinder of 15kgs can last for a month and a half.

We can only book a cyclinder after 23 days of the delievery of a cyclinder and after booking it it takes another 20 days to get one.


This is a problem with more than a thousand people out here and the HP agency people respond very rudely when we try to talk and they hardly respond on the phones.

Someone please look into the problem and help the Customers out here ... This is a serious problem.

Regards
bal krishna tiwari
consumer no. 600811

Recently I shifted to Hyderabad and residing near Alwin x- Roads.My son approached Ratna Gas Agencies and submitted the Gas connection papers and got new consumer number.they orrally told that gas will come next day.I got an SMS from Gas Agencythat "Gas Order Number :38747 has been Delivered on[protected].In case of non receipt [protected] - Ratna Gas Agencies".After waiting two days,on 26.02.2011 I phoned to the number given in SMS.After strugling about half an hour I got connected.The reply is this"After giving connection, usually the SMS will come and expecting load any time.After getting load they deliver the Gas".
In this context,please let me know what I have to do? and to whom I contact?
What are the rules and regulations?
Is RTI is applicable to the Gas Agencies?
What I have to do with Gas Order?

DEAR SIR,
IT IS REGRETTED TO INFORM YOU THAT HP GAS DEALER M/S RAMA CHANDRA SUBUDHI,IS DELIVERING GAS AFTER ONE MONTH FROM THE DATE OF BOOKING OF GAS. MY CONSUMER NO. IS 13554 AND GAS WAS BOOKED ON[protected] AND TILL TO-DATE GAS WAS NOT BOOKED.LAST MONTH RE-FILLING BILL WAS ISSUED BEFORE A WEEK FROM THE DATE OF DELIVERY.KINDLY LOOK INTO THE MATTER.
WITH REGARDS
MRS S.NANDA

I booked hp gas refill on 22.01.2011 but till today 25.02.2011 not delivered. Whenever i make phone call to their representative, she says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP.
My Gas Agency Distributor is Shyan Sudha gas Titwala, phone No.[protected]

It's Franchisee of Indradeep Gas Agency Kalyan (W[protected]



Complainant Address
S. N. Patil ( Cust id - 602944)
G2/101, Ghar-Aangan CHS Ltd.
Titwala, Manda
Taluka Kalyan
Dist Thane

Mob - [protected]

Dear Sir,

With respect, I am a regular customer of HP Petrol since 1998, H-3 Block, Vikas Puri, New Delhi - 110 018. Yesterday on[protected]:05am I went to buy petrol for my car, on the petrol pump one of the employees was filling petrol, meter was running when it came on Rs.445/- it directly jumped on Rs.500/-. When i asked that person that u did cheating call your manager/owner, owner was standing behind us n was listening the whole conversation. He came and started shouting in front of his whole staff and around 25 customers. He dint even listen to me and told me "paise na dene k bahane hote hain, aa jate hain mu utha ke kaha kaha se, nahi pay karna hai to jaao tumhe daan diya, aage se yaha aane ki zarurat nahi hai. I said ek to apka staff cheating kar raha hai, bajaye ke unko samjhane ke aap mere saath misbehave kar rahe hain aur uper se aap mujhe blame kar rahe hain, jabki payment main aapko advance de chuki hu aur ye mere saath ek baar pahle bhi ho chuka hai". HE PICKED OUT RS.60/- FROM HIS POCKET AND THROWN ON MY FACE AND ABUSED ME INFRONT OF WHOLE PUBLIC. I warned him that I'll do complaint against this cheating as well as misbehaviiour of him. But then HE SHOUTED AT ME AND TOLD ME THAT "I HAVE A GREAT APPROACH AND U CAN'T DO ANYTHING." I picked that money and asked him to keep it as a tip from my side.

Sir I am a 32 years married lady from a respectable family. Its really bad and embarrassing that a person is giving instructions to his staff to do cheating and on that when they get caught they don't even bother whether they are talking to a male/female, married/unmarried, just started using abusive language and on that asking me not to come again.

SIR PLS LOOK INTO THE MATTER AT THE EARLIEST, HOPING TO SEE A POSITIVE N PROMPT RESPONSE AT YOUR END.


THANKING YOU


Yours faithfully,

Mrs. Alka Setia,
(M[protected].
alka.[protected]@yahoo.co.in

I (A. MALLIKARJUNA REDDY) have a HP Gas connection with Mathru Gas Co, Nagashetty Halli, Bangalore. During the last week of Jan 2011, I have personally went to the Gas Agency and requested for transfer of my gas connection to Lalbagh Area, Bangalore. They have noted down my Consumer Number and Phone number and stated that I would get an SMS confirming the transfer. However, so far, I did not get the SMS. After one week, I again contacted the Gas agency over phone and requsted to transfer my gas connection. They said that due to server problem, they could not transfer my gas connection and asked me to come personally again. Going personally again and again is not only time consuming, but also I have to take leave for that day.

I got an Club HP petrol card in 2000. Thereafter i collected 8000 points on the card. After that HP transferred the cards to I mint. My i Mint card number is [protected].
The points from the club Hp card have still not been transferred to the i Mint card. Despite repeated reminders to i mint and HP.
Both as passing on the buck to each other.
Regards,
Mohit Vohra
[protected]
[protected]@yahoo.com

I have domestic Gas connection no. 514319 in the name of D.R. Kathurias with H P Gas at Shivalik gas Co, Barewal road , Ludhiana 141001 punjab India.It has become almost IMPOSSIBLE to book a gas on phone with this agency.They dont answer phone calls at all. Being a working woman I have no time to run around to book a cylinder and then to get one. I am fed up with the careless attitude of the staff of this agency.
Now after booking...

This is with reference to the lucky draw scheme(Fill to Win offer) by Hindustan Petroleum stareted on 14th Jan.2011 to 31st march 2011 on their
petrol pumps.
The company has Printed my mobile no.([protected]) on their pamphlets & brochures in some states like - M.P.,Chhattisgarh,Gujrat & Maharashtra.,due to this people send SMS of their Lucky draw coupon number on my mobile number,I get daily 15-20 SMSes from these states.
Because of this, i feel preetymuch harassed as SMSes comes every time day & night as well as those people are get cheated as they send their coupon number on my mobile number.


Shyam Roy
# [protected]

sent to the company consumer complaints cell
copy to the dc, sangrur and ministry of petroleum affairs,
sir,
with reference to my complaints nos.[protected] and 10050608 dated 15-02-11 and 17-02-11 respectively, i regret to inform you that not even a single effort has been done to solve the same and i have not delivered the refill.i got the last delivery on 08-01-11, and booked refill on 04-02-11, and 45 days or one and half month has passed since the last delivery of the refill. moreover the staff, i think has been especially recruited to butcher the consumers who demand their refills on time.
your area manager does not pick the phone, your inspector does not pick the phone.the concerned dealer does not pick the phone.and lo now you are closing the customer complaints without even asking them about the grievances and resolution.
is this your grievance reddresal mechanism ??????????
i strongly seek to let you know sir, that all of you are public servants and therefore you are getting your pays from the public exchequer for proper service as per law of the land as well as removing the consumer grievances and not for sleeping tirelessly in your comfortable offices by putting the ACs on and burning the public money, while the consumers reel under the burden of your corruption.
as i was not contacted or involved in any inquiry regarding above mentioned complaints and as i have not been offered any satisfactory reason (based on the rules or circulars of the company or govt. of india) for so much delay and harsh behavior of the staff at concerned agency and its dealer therefore, i refuse to accept your closing of the complaint and request you strongly to reopen the same and conduct an inquiry.
i hope that you will understand that i mean business now, and want a comprehensive and transparent inquiry on the field level with open eyes by you, instead of sitting in your comfortable offices by roping in all the customers who have booked the refills during this period, and i promise you that we will prove the mass scale scandal in no time as your system has rotten to the core, and its not too difficult to single out the rotten branch.
i hope prompt action, failing which i will be compelled to invoke the rti act 2005 to get relevant copies of company as well as govt. circulars/orders and reach out to the media and take this struggle to mass level as well as competent court of law and ministry of petroleum affairs.now, my refill may please only be delivered along with factual explanation with documentary proof of rules regarding the booking and delivery of the refills.
a copy of this mail has been sent to the ministry of petroleum affairs as well as the deputy commissioner of sangrur, with a request to conduct inquiry (because the company officials are in connivance the the dealer and black marketers) as to why and who supplies the refills within malerkotla to the hotels, dhabas, tea shops, and vehicles refillers.
hoping for a massive showdown.
mohd. sharif
malerkotla
[protected]

Dear support team

Why your front office agent ask to customer first while he is enquering about gas that you will come to bring the gas urself otherwise it will take time to delivery the gas at your home cant give the time .


This indicats very poor mgmt to educate the franchis to deliver the service to customer as they are supposed to deliver the gas at home while customer want .

Three days back i call to bimla gas ur agent she ask same i said above and after reqest she told me to deliver same day till now i didnot get the gas .

As you no gas is very needfull acessories for day to day life .Plz delive at my home tomorrow and educate your service center for better service .

CONSUMER NO=601240

Pratap samal
[protected]

TATA

sir,
my consumer no for hp gas is 622307.i had already booked for refilling the gas cylinder at 16.01.11 my booking no. is 425.but yet(date 21.02 2011) i did not get the cylinder.so i have request you to help me.

i, narayani devi have a connection with local HP gas dealer named KGN HP GAS SERVICE address Brij jeewan complex, city road, Madanganj-Kishangarh (code no.[protected]. My costumer no. is 201635. Dealer is not give the cylinders on time always. I gave the complaint to there office but no action is takes by them. this time again i book the cylinder on 2 or 3 feb.2011 (after 21 days from last delivery beacause they say it is rule to book after 21 days from last delivery) but till today CYLINDER IS NOT DELIVER TO ME.
please take necessary action & oblige !

thanks,
regards,

I contacted for a new connection at your outlet at Baidyabati, Hooghly, West Bengal from where I have been informed that while taking a new connections from HP it is mandatory to purchase gas oven from there. It was also informed that the procedure is the package of HP.
Please inform whether the information given by your outlet is valid or not.

Dear Sir,
I take HP Gas delar through Capitan Cook gas, i have problem 3-4 times gas button removed directly, gas leakage kindly solve the problem permantly. this is very dangerous
(Gas Agency Name:Nandurbar Gas Agency, Nandurbar (MS)

Customer Number: 622643
Address: Nandkishor Ekanath Pate
C/o.Shantaram B. Patil.1st Floor,
Plot No.9/B, Hariom Colony, Near Janta Raja Chowk,
Wagheshewari Patha, Nandurbar – 425 412

Dear Sir/Madam

Consumer Name: Mr. Wilson Ambosta.
Current Consumer No: 705714
Earlier Consumer No(in Hyderabad) :622041
No. of Cylinders: 2

We are HP cooking gas customers since 9 years now. I am truly disappointed in their service from past 5 months.
We have shifted from Hyderabad to Amritsar last June (2010 June). In Hyderabad we did not face any problems with HP, bookings were made over telephone and we would receive refills within 5 working days. However, after having shifted to Amritsar we got a HP transfer done and since then we are having huge problems with cylinder refills and its delivery. We receive a refill cylinder only 20 days from the booking date and every time we need to follow up with the gas agency and they reply that they are short of cylinders and end the call with an argument. They are very rude, unresponsive and disconnect calls in middle of conversation. This is genuinely a mental agony because we keep worrying sick about the cylinder we are using as to when it may get over. Also, these instances have occured few times and had to practically go to the agency and request several times to get the refill. Kindly do the needful. This is getting very stressful.

Distributor Code: 725734
The gas agency is A.S.Gas Service, Ajnala Road, Amritsar.
Telephone No: 2592200.

I would request stern action to be taken against them and restore our faith in HP Gas again.
Thank you.

Regards,

Mrs Ramya Ambosta.