Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

I am a consumer of HP LPG Gas. My dealer is "Rajdhani Gas", Nayapali, Bhubaneswar.I am a bona-fide consumer with double cylinder. The dealer refuses to book for supply of cooking gas unless 15 days are passed after supply of last cylinder saying that it is the Company's rule. Further the dealer is taking at least 15-20 days time after booking date to supply the gas. Thus the process takes more than a month to get a fresh refill. Since one refill lasts for 20-25 days for my family I have to go 5-10 days without gas for cooking facing a lot of trouble. Since I am having double cylinder consumer-ship I should have the privilege of booking for a refill after 15 days of supply of penultimate cylinder and not the last one. Otherwise the very purpose of subscribing double cylinder is meaning less.Plz help.

Dealer - Rajdhani Gas, Nayapalli, Bhubaneswar
My Cons. No - 634374

Dear Sir/madam
i have availed gas connection from hp gas from saveetha agencies aalandur chennai. four days back i ahve applied for extra cylinder and they have promised me of delivering the same. as they said the agency has delivered a gas cylinder today morining without seal and without proper bill(hand written on a plain bit paper). kindly do the needfull to avoid further happenings to the customers.

here is a complaint against (HP Gas Agency) Karwal Gas Agency Adampur, here noted that there s no proper delivery in villages covered by Gas Agency. and this gives rise to black marketing of Cylinders. A Cylinder is sold on 700 to 800 normally in market but there is no delvery by the agency in DAROLI KALAN , GHURIAL, DAMUNDA and other villages also. here to be noted that if any one goes drectly to the agency for refilling then he was refused by making excuse that he will get the cylinder at their village. as this agency covers 5-6 villages including adampur.

one more thing to be noted here is also that they have their own marriage palace KARWAL RESORTS where they use domestic gas cylinder openly. but there is no gas to saLE TO CONSUMERS. no delivery even after booking more than 0ne and half month.

No local body or authority is set up to control this .

In India it is always a problem regardng the necessities are blak markted.

pls do the needful .

thank you.

sir
i inform you that the agency can not give the refill delivery till day.They can not follow the order which is given by you.They can not take bother about consumer and the instruction.The gas agency always working according to there will.They always delay the delivery of refill cylinder.i hope u will do your best
Thanks
To
Amasons Gas

Refer attached mail and telecom with you, you are advised to deliver the refill and confirm per mail.

Thanks & Regards

Prince Singh
Sr. Sales Officer
Ludhiana S/A
Hoshiarpur LPG RO
Punjab
[protected]

>>> vikas KHUDIYA 02/09/11 12:54 AM >>>



Check the attachment for booking detail and uploading date.

respected/sir/madam
i inform you that i have booking no-406691 .But till day they can not give the delivery of my refill cylinder.please make possible the delivery of the refill on there actual time.
Thanks
vikas kumar Advocate
[protected]




Consumer Details
Consumer No 621472
Name RAMESH KUMAR
Address
S/O SH. PEER DAAN( RC9142)
Q.1-55\R GOPAL NAGAR
BATHINDA
Pincode
151001

Hello sir

I am Javed sayed from sirohi Rajasthan . sir i am facing problem of gas booking as well as delivery had not been done by sirohi gas agency due to black of gas on huge level that's why the public also facing this kind of problem.

please sir this is my humble request to take action for this.

my consumer no. 600617 MANJOOR ALI

gas agency contact no--

SIROHI GAS SERVICE[protected]
PALACE ROAD
SIROHI, Dist. SIROHI,
RAJASTHAN - 307001
Email: sirohi.[protected]@hpgas.hpcl.co.in
Phone:[protected]

In the last of JANUARY i booked for cylinder in HP gas, on the same time they asked for checking of regulator,burner etc. i replied "no every thing was working properly, and if any problem will there i will inform u myself", then they said 'OK', but On 11 Feb 2011 at 4:30 pm mechanic of "hindustan petroleum gas" company came to my house saying that checking was going, then my mother told him "when we already said we don't want checking then why u came, we don't want any checking" on that he started arguing with using badwords to my mother and about this i told him that "i will complaint about him in police" he replied "i will show u!".
kindly take a strict action against this incidence because the way of his talking is very bad
THANKING YOU
SHASHI KUMAR GUPTA
(MOB.no. [protected])
hp gas card no. 632426 on my father's name Mr.ASHOK KUMAR GUPTA

Sir,
I have taken a domestic gas connection from Bharat gas agency,AF Station kolshet,Thane ,Maharastra.Then I got transferred my connection to my home distinct East champaran (Bhavani Gas agency Motihari).I have submitted my document there and got new connection. they (Bhawani gas agency) told me collect your original document after one week.when i reach bhawani gas after one week i found that gas agency seized due to some reason and gas is distributed at police station and i could not received any document against my gas connection. for proof i am having regulator.i don't have even blue book. Can i get my original document.

Consumer number 611255-booked gas on 01.02.2011 with M/s Subha Gas Agency,Coimbatore.They have registered the booking as 60601 dated 06.02.2011.Delivery of cylinders to those booked later after my booking have been done, but not to me purposefully.There is a tendency to sell the cylinders to outsiders for money.When asked for the cylinder they are not replying properly.immediate remedy is requested.
Dinesh Babu.S

This complaint is against SMART GAS AGENCY (an HP authorized gas dealer) address : Lajpat nagar 1st Near Railway crossing.
i had booked a request to refill my gas cylinder on 19th January 2011 . My gas registration no. is 628813.
They have not sent the refilled gas cylinder till date. I have called several times on their complaint no. but they are not responding in any manner . On visiting the dealer i was given this waiting no. ( 355976) & was assured that it will arrive in a couple of days . Since then also more than a week has passed but i haven't received the refilled cylinder till date.
to make things worse , 100 meters away from the same gas agency, HP GAS cylinders are being sold in black at very higher prices to consumers .
It is simply a harassment with lajpat nagar residents .
I expect a relief immediately from this forum so that my faith in the administration continues/

Thanking in Anticipation
A.M Bazaz

I had filled petrol at Cauvery Auto Sevice station on the 31st of January 2011 for Rupees 689.32 using my Axis bank debit card.
Today on the 7th of February 2011 while glancing the statement, I noticed that the employee at the outlet had cheated me by adding rupees 17.23 as tips which was deducted from my axis bank account on the 2nd of February 2011.

This a big fraud that had to be brought to the notice of the authorities as many people would have been cheated with the amount which goes unnoticed.

I would like the gas station to compensate my losses and also pay for cheating the public.
I have the bill for filling the petrol at the station if proof is required.

Ref: Gas consumer No.807214

Sir,

I am to submit inspite booking gas in time no refill is being supplied at least once in 30 or more days.
First of all the phones No.[protected], [protected] and [protected] show always busy or recorded message that the number you are calling is presently busy and no response is received. When personally the agency office is visited the record and unless we are behind to follow they never supply even after one month.
Last month I booked the refill on 20.01.2011 under booking No. 1041 but so far I am unable to get the refill and when reminded they asking as to when I booked the same.
I am having one and only one cylinder and I will be forced to cook on wood or coal.
I Registered for one extra cylinder vide Registration No.1525 dated 13.12.2010 but I unable to get that also.
I request you to take action to immediate supply of the refill now and also to rectify this difficulty and make secured supplied of the refills in time atleast once in a month.
My suggestion is every Registered Household should be supplied without booking keeping in mind the urgency and need of the consumers. This is only to those who Register to get monthly or who are needed monthly.
It is painful that to note that unless we wait in queue we would not get anything and this in itself is wrong and against Human Rights. Without fullfilling this no government can be called a successful government.

Yours faithfully

sarwar sharief

Refer my complaint No. 10046450 of 02 Feb 2011and repeat complaint of 04 Feb 2011 with HP GAS website. I have booked gas on 24 Jan 2011 and 13 days have been passed but I have not received the refilled gas cylender. Kindly direct the delaer to give delivery with out further delay. This is a regular practice by the agent/dealer. What I shall do in future?

This is a complaint towards Kumar Gas agency which is the main HP Gas distributors in Thrissur. Such bad delivery service and rude telephone operator. The delivery man has threatened to make sure no one makes a delivery to our house if we don't tip him more than ten rupees, even though they take a service fee of 25 rupees, and his demeanour was so rude, nobody would have wanted to tip him even 1 rupee.
Please ensure to use some other gas agency in Thrissur, other than HP gas.

Ref: New Connection
Dear Sir
I Gobind ram Singhi S/o Mr. Radheshyam Singhi, resident of Shaldanga Lane-2, kalwar Patty, Post - Raniganj, Dist- Burdwan, Pin - 713347 have applied for a new hp domestic gas connection on 31st August'2010 with required documents to Mondal hp gas, raniganj. it may may kindly be noted that our family has separated after application in the same holding number with my wife and child. As a result name of the head of the family has changed. on the contrary I request your favour to issue me new connection in my name as early as possible.
Thanking You
Gobind Ram Singhi
Raniganj

Respected sir,

I have a problem with HP gas cylinder delivery every time. I dont weather this thread will help or not, but i hope so.
The current problem is i have book for gas cylinder on 14th Jan 2011 but till now not yet came. But our neighbors get there gas cylinder soon very soon because they pay extra amount like 100 and 200 Rs more.
And also if i get gas cylinder tomorrow or any day billing date will be not present date its like 5days back date ,

Please see that whats going on.

Hi

This is to bring to your notice the immense trouble faced by the HP gas consumers.

From the last 4 months, Kiran Gas Agency in Hadapsar is creating a lot of problems for the consumers. Cylinders are always out of stock. Even after proper booking period, they do not deliver the cylinders at the residences saying they have no means to send the cylinders home and ask to collect from their godowns, where they charge extra money and still give the excuse of shortage and ask consumers to come again.

Domestic cylinders are a basic necessity and these people therefore try to take undue advantage of people's need and extract money illegally and trouble the consumers.

Please look into the matter.

Dear Sir,

I regret to inform you that in spite of my complaint registered with customer zone of HPCL vide registration no.10043453 dated 24th January, 2011 and an email sent to their Chairman & Managing Director at Mumbai on 28th January, 2011 regarding non-delivery of LPG against booking for a refilled cylinder through their Single Number 24x7 IVR booking no.12665 as mentioned in their website but my grievance has not yet been redressed. Please note that I had booked for a refilled cylinder through the above phone number and got serial number 1 on 5th January, 2011. On 24th January, 2011 when I wanted to know the reason from the dealer about delivery status over phone, the dealer straightway told me that they are not accepting any booking if any customer book through the above phone number and refused to give delivery.

I had requested HPCL to confirm whether your Single Number 24x7 IVR booking no.12665 for booking of refilled cylinder is in vogue and my booking through the above number for the same vide serial no.1 dated 5th January, 2011 is valid or not. Also I wanted to know that in future, shall I book for a refilled cylinder to the above number or not. I do not understand why the concerned officer of HPCL has not been taking any action against the said dealer? Most probably it is the system problem for downloading the data for which they have not transmitted the data to the respective dealers. HPCL can easily instruct the said dealer to deliver the refilled cylinder to the undersigned against my booking so that I can get the same and my purpose can be served immediately, but they had not done so. Lastly, I had received the refilled cylinder on 16th December 2010 which please note. I do not understand why the concerned officer of HPCL has kept himself as silence.

I do sincerely hope that on receipt of my mail you will take up this case very seriously and do the needful at the earliest possible date.

I look forward to receive your valuable reply as well as action immediately.

Thanking you,

Ashoke Kumar Deb
Consumer No.607138
Telephone :[protected]
Email : [protected]@rediffmail.com

Dear Sir,
I Have book refill cylinder as on 15.01.2011 with home delivery but as on till date cyillender not received. And I have inform to you following coments given by Agency Owner

1st Day visit-15.01.11 at the time of booking owner said cylinder recd within 4 days

2nd Visit-20.01.11 Owner said cyliender allready dispatch

3rd visit-21.01.11 Owner said -cylinder issue on saturday

4th visit-22.01.11-Owner said -cylinder issue on monday ..... But not received

5th visit-24.01.11 Owner said -cylinder issue today upto 3pm.

6th visit-25.01.11-Owner said -cylinder issue tomarrow but actulay he already konwn tomarrow is 26 jan Republic day office colsed.

7th visit today-28.01.11- Owner said we have not posiable to dispatch home delivery next 10 days if you have required urgently so please come at godowen and take you cylinder.
As per owner instruction I have go to godowen but godowen officer said cylinder not available.............

So dear Sir i have request to you please solve our problem and doo the needful

Thanking you

I am Mr Sachidanandan consumer no. 609105 with Maharashtra gas agency IIT Powai. Since last 6 months there has been delay in delivery of gas cylinder. On inquiring with the office the say its been already dispatched, but the delivery doesn't take place even after couple of weeks. There are lot of problems regarding contacting the agency since, the Maharashtra gas agency never picks up the phone and we have to personally go to them for booking of gas.The delivery staff is not cooperative and behave irresponsibly. I request you to kindly do the needful.
Thanking you


Mr. Sachidanandan

I booked gas cylinder 10 days back on 18th Jan 2011 and when asked for booking number the telecaller rudely said that she has booked it and she has opened another record and cant get the booking number, but assured that within 2 to 3 days the cylinder will be delivered. After 5 days when again I called to check the status I was asked for booking number, when I told that the booking number was not given, the telecaller said that there is no booking and she will book a request and again the telecaller didnt give the booking number and disconnected the call saying the cylinder will be delivered the next day. After 10 days I called again today and the telecaller said that there is no delivery person for our area and can't deliver the cylinder, if we want we can go to the office with passbook and get the cylinder and disconnected the call. The other complaint is that when we call the number to book cylinder after minimum 10 tries will be able to speak to someone inspite of the fact that the phone will ring once and it will be again once.