Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Subject : No delivery of gas Cylinder after 25 days of Booking oder

Hello,

My name is krishna rai and I stay at Talegaon Dabhale City which come under Pune Dist.
My Hp gas consumer no. is 637787 and I have booked for cylinder refill 25 days ago(order numb - 898462).
I am still waiting and have not received the delivery for Gas cylinder till date.
I am repeatedly calling up distributor every morning for last One week and reply from phone attendant I get is they will surely send the refill.

Its 28th Oct today and I am still waiting for my cylinder delivery..

Can some one please help and acknowledge my Complaint as this has become a regular pratice for
Talegaon based gas distributor , I also heard from other members saying he supplies cylinder to Hotel's and avoids giving them to families.


Thank you
krishna Rai
mobile - [protected]

My family is using HP Gas since 1993 and I started using it since past 1 Year. Details of my Service Provider are as follows.

LIBERTY GAS AGENCY (V) (Code:[protected]
Address: STATION ROAD, VIKHROLI , Dist. MUMBAI
Email: liberty.[protected]@hpgas.hpcl.co.in
Phone:[protected]

Off-late, there are repeated instances of Delay in delivery of refill / cylinder.

I had requested for a refill on 25774850 on 31st August 2010 around 3.15 PM, and upon confirmation of Name and Consumer number, I was told that the Cylinder will be delivered by Tomorrow. (i.e. 1st Sep. 2010). I had a doctor's appointment and had to cancel the same to receive the cylinder at home, but the Cylinder was not delivered. I called on the same number mentioned above twice, one around 3 PM, I was informed that the cylinder will be delivered Today itself and she (the operator who did not mention her name) asked me to wait. It was 5.50 PM and still the cylinder was not delivered, I made a second call and the operator said that it will be done by 6 PM Today (1st Sep. 2010). I lost hope by 8 PM and understood that it would not be delivered.

The very next day I logged a compliant via HP Gas consumer zone - http://jihaan.hpcl.co.in/booking/Default.aspx and got the ticket number as well. Within 2 hours, the cylinder was delivered to my residence and the delivery man also gave his mobile to my wife to speak to the Agency (or someone from HP) who apologized for the delay in delivery and she promised prompt delivery from next time onwards.

Within minutes, the case was closed with an update – “Dealer staff Leena said they have send the refill vide cash memo no. 24169.”

I did not bother anymore as the refill / cylinder was delivered and also they (HP / Liberty Gas Agency) assured of prompt service from next time.

On 20th October 2010, I booked a refill via phone[protected] at 3 PM. After verifying my Name and Consumer number, I was told by the Operator that the cylinder would be delivered by 21st October 2010.
On 21st October 2010, Inspite of repeated telephone calls made on number 25774850, the operator kept on saying that we have delivery till 6 PM and the cylinder would be delivered by 6 PM. At around 6.05 PM, I tried calling on 25774850, 25785326, 25793944, 25791001, no answer.

Soon, I decided to log a complain again via HP Gas consumer zone http://jihaan.hpcl.co.in/booking/Default.aspx. The next day when I called on 25774850, the staff began to speak rudely and also argued that it’s been only two days since you have booked the refill, you are complaining as if it’s more than 10 days of booking. Anyhow, the refill / cylinder got delivered on the same day and as expected, the case got closed with the below update “Dealer staff Leena said they have send the refill to customer vide cash memo no.14904 today.”

I really don’t know what step should I take now as this is the second time they are doing this to me. I only have one cylinder as of now, I was planning to purchase an additional cylinder from them, but having experienced their POOR CUSTOMER SERVICE, I am now checking with other Gas Agencies like Bharat around my area.

I am not aware if the same service is given to other consumers also by LIBERTY GAS AGENCY (V) (Code:[protected]

Also, I am waiting for the next turn to book a refill and see their service.

My family is using HP Gas since 1993 and we never had any issues related to booking and delivery of Refills in the past. Our service provider details are as follows.

KUMAR GAS SERVICE (Code:[protected]
Address: CAMA LANE, GHATKOPAR , Dist. MUMBAI
Email: kumar.[protected]@hpgas.hpcl.co.in
Phone:[protected] [protected]

Off late, there have instances where there is Constant Delay in Delivery of booked refills.

I booked a refill on 8th September 2010 and I was told that the refill would be delivered next week (no date was provided). Until 23rd September 2010, no cylinder was delivered. On Checking with the Agency (KUMAR GAS SERVICE), the representative told that the refill was already delivered on 17th September 2010 and that too he showed on his computer. I was surprised to see that. He further asked me to book a fresh refill and promised a prompt delivery in next 2 days. I resisted, saying that already a refill is booked and you have delivered it some one else (in black) and now you want me to book another one. Soon, he started calling his delivery man over the phone and instructed him to deliver the cylinder ASAP and believe me, the cylinder was delivered. It seems that the delivery man has delivered our refill to someone else at a higher price in black.

As the refill was now delivered, I didn’t think of any further complaint.

This time, similar issue happened. I booked the refill on 8th October 2010 and I was told that the cylinder would be delivered by 15th October 2010. Until 15th October 2010, no cylinder was delivered, so I went to the Agency (KUMAR GAS SERVICE). They told me that no one is available to deliver the cylinder and requested me to wait for some more days. I waited till 19th October 2010 and still it was not delivered. I logged a compliant via HP Gas consumer zone - http://jihaan.hpcl.co.in/booking/Default.aspx and got the ticket number as well. Within 3 hours, My Father received a call from a Delivery Man and the cylinder got delivered.

As soon as the cylinder was delivered, my ticket was closed with the note “Spoke to dealer staff Mr. Ganesh, refill delivered vide cash memo no. 11606 dtd. 19.10.2010.”

I again re-opened the same ticket online and entered the following comment.
“Hi Team,
I would like to know if this will continue or will the Distributor improve the service. This is the second time I am facing the same issue. Pls look into this issue as a matter o[censored]rgency. It seems that the distributor is selling the cylinder in black as they cost more.”

The very next day, I saw an update in my case and the update was “The concern of consumer noted & accordingly corrective action has been initiated to improve the service.”

I am waiting to book the next refill and I want to see what steps they have taken to improve the service.

From my experience, I would not suggest HP Gas to anyone. I don’t know about other Gas Agencies, but KUMAR GAS SERVICE (Code:[protected] at Ghatkopar West really sucks.

I Vinod Kumar using HP gas from last 3 years, but from last two months I am not getting the proper Home delivery service of HP gas at my Home. My full address is :-
Moh.-Jalalpur, P.O.+P.S.-Sohsarai, Distt.- Patna, State-Bihar, India.

In view of above I request you to sent a Home Delivery of HP Gas as soon as possible.

Thanking You!

I have booked for cooking gas on 7.10.2010 , till 26.10.2010 I have not received the Gas.Above this the dealer/suppplier Swasti Fuel Services is misguiding me and telling to send it for last one week and no respond from the sales officer inspite of repeated complaint..A srtrict action againt them is required from top level for better service and avoid misutilisation.

Sir
I have taken a New gas connection from Hpcl three month ago Dated 28.07.2010 , I have been deposited all money. But I have not found gas stove and gas book to till date , and dealer not given the document , so for this reason i have not found any cylinder of gas.
so plz solve my problem and replied me as soon as possible.

Consumer name - Bhagwati Prasad
Address- Radha nagar Foundry Nagar agra-282006
Consumer no- 218621
Dealer code- 609840
Dealer name- Sarla gas agency , A.L. 14- Rashmi Palace, Kamla Nagar, Agra- U.P

I did my gas stove repair with Shreya Gas Agency, Neredmet,secunderabad. There is gas leakage from
stove, they have changed some parts and they gave One year warranty, but in warranty only those parts
spoiled, once again I paid & changed those parts as they refused to pay, now again with in 3 months those parts are gone i came to know that they are using duplicate parts. If I am calling the company also
no response. I had the cash memo paid in name of SHERYA ENTERPRISES. There ph no.[protected],
27224360.They are cheating with duplicate parts I am calling them from One month no response. Pls consider my compliant seriously

WE BOOKED A CYLENDER REFILL ON 12/10/10, TILL NOW THERE IS NO RESPONSE FROM HP GAS SIDE. THERE ARE A NUMBER OF TELEPHONE NUMBER ON AGENTS CASH SLIP (PREVIOUS BOOKING SLIP), BUT NOT A SINGLE TELEPHONE NUMBER IS PICK BY ANY BODY. EVEN 24 HOUR HELP LINE/EMERGENCY LINES ARE NOT PICKED. IT SEEMS HP GAS IS CLOSED FOR EVER OR BANKRUPED. THEREFORE ALL ITS CUSTOMERS SHOULD MOVE IMMEDIATELY, INSTAED OF WAIT FOR HP DELIVERY IN THIS FESTIVE SEASON.

I stay in Kurla east and my Hp gas consumer no. is 644553 I have booked for refill 20 days ago(0110/2010). but still haven't received the delivery for my Gas cylinder.
I am repeatedly calling up our distributors in the morning for last four days and the reply is that they shall surely send the refill today. But until today 21/10/2010 I have not received my order.

I booked gas for home delivery 15 days back but till today 20/10/2010 not deliver. Whenever i make phone call to their representative, he says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency Distributor Name Is M/S P A ZAVERI, 4/73 C.A. Road, Chembur, Mumbai
My Consumer no is 640614.

Hi

I bought a gas connection from HP - from HP GAS Agency based in Hadapsar pune - in month of July. At the same time I have enquired about the second cylinder acquire process. Been told that within one and half month - you will get the second one. Please come to agency with rupees 1900/- will give the second cylinder immediately. (I got the date written in my gas refill book - 19/08/10 second cylinder for collection)

Went after two months - in month of 05 Sept. But no luck and got the another date of 05 Oct. I went again (taking half day leave from office -as agency fellow has mentioned that cylinder normally ain’t in stock. So, you have to be here at the time of the GAS truck comes to deliver it.). Waiting for that - spend 4 hours at the agency and at the end got the answer saying....”NO”. Still there is a queue needs to be clear who an all are awaiting. I asked politely -when do I need to come? As USUAL got the answer 15 OCT. When I enquired over the call - they say come here and talk to the manager (it means they are giving the second cylinder irrespective of any index number)...I went on 15th Oct and got the another date for the 20th Oct. I went today (20th Oct, 2010) - GOT an answer saying that - " THERE IS AN ORDER FROM HIGHER AUTHORITY "HP" THAT - NOT TO ISSUE SECOND CYLINDER BEFORE DIWALI (means until 12th NOV)."

If that was the case then why I always been given answer that COME TO AGENCY MANAGER WILL DECIDE? AGENCY team never bother about the booking ref# number.

IS THET True - HP has ceased the second cylinder Delivery???

Need help on this please.

How to pursue about this?

Many thanks in advance
One Consumer.

Dear Sir,

This complaint is against improper service or rather lack of service provided by venkateshwara petrol pump locaced at Kharadi Pune.
Staff is misbehaving, lack of proper staff,
Tying to distract customers
For free service like filling air, they have tied up with locals who charge customers for service
On reminding the petrol pump staff about this they argue and misbehave with customers.

Please pass me the information of HP Grievance office in pune so I can take it further

Thanks
Manish

MY COSUMER NO.601737.
SV NO & DATE.(REGISTRATION DATE) 28/03/1987.
NAME..SHAIKH MOHD SAJID.
ADD..4/B,SHASTRI NAGAR,KALYAN ROAD BHIWANDI.

SIR,
I AM A VERY OLD CUSTOMER OF YOUR COMPANY,BUT NOWDAYS I SUFFERED A NEW PROBLEM OF YOUR AGENCY IN BHIWANDICITY (HPCL),TELEPHONELINE IS NOT IN USE IN EMERGENCY,WHAT I DO FOR ANY COMMUNICATION OF THE AGENCY INEMERGENCY.
I DIALED THE TELEPHONE NO.254797 & 257868,100 TIMES A DAY BUT ALSO 1% CALLS ARE NOT CONNECTED TO AGENCY.
WHAT HAPPEN IN EMERGENCY.
WHAT HAPPEN IN LEKEAGE OF SYLLENDER.
WHAT HAPPEN,
THE TELEPHONELINE IS NOT RESPONCE OF ANY TIME ANY DAY EVERY MONTHES EVERY TIMES.PLEASE DO SOMETHING FOR YOUR CUSTOMER .

YOUR FAITHFULLY

I have booked cylinder on 25/09/2010. Almost one month now I have not
received it as yet. My other cylinder is also empty by now presently using
my relatives cylinder. When contacted I am told that it will be sent
immediately. However no signs. Every time I book the cyl. same story is
repeated. Please let me know the process of changing the agent. As this
agent (HP GAS - TALKAR GAS SERVISES Porvorim...

Sir,

With reference to my today's (17th Oct 2010) experince i would like to bring in notice about cheating done at HP petrol pump at Chandannagar, Pune.

I asked pump guy to fillin for Rs 100/- I saw the initial reading started at 50. By the time i could say about ZERO reading, he finished & demanded Rs 100. After much of argument some pump guys surrounded me. He filled another Rs 20/- petrol & asked me to leave.

Someone should taken action against such fraud at petrol pumps. Someone is required to monitor & control such cheap tricks played at petrol pumps.

Regards
Sandeep S

From last 3 to 4 month we are facing problem from nehru nagar service provider we book cylinder on 27th of november they told us tht we will get cylinder after 15 days more than 20 days has been passed this happens in every month either change the distributor or ask him to provide proper service.After the making the delivery tese fellow ask us to make the booking after 10 days and they are not providing information infact they r not willing to talk . please help us we are in big trouble.

sir,
i live in bhawaniganj 12 km long domariaganj JAISWAL GAS SVC[protected] i and all cosumer want home delivery at bhawaniganj plz solb my problum ram chandra
Consumer No. 612466 Distributor JAISWAL GAS SVC[protected]
Address jalalpur bhawaniganj
Town DUMARIYAGANJ State UTTAR PRADESH
PinCode
Landline Mobile [protected]
Email [protected]@rediffmail.com
many time complain internet complain no at 10018539 they consumer are
600410 KAMAL KISHOR [protected]
607847 ANIL KUMAR [protected]
67210 KAMLA PRASHAD [protected]
600691 AMIT KUMAR YADAV [protected]
606610 SUNIL KUMAR [protected]
606028 SHAILESH KUMAR [protected]
609021 SWAMINATH [protected]
612697 VIJAY KUMAR [protected]
602287 ANUJ SINGH [protected]
606598 MADHAV PRASHAD [protected]
604441 RAM SURAT YADAV
605208 PERVESHVALA [protected]
613117 RAVIYA KHATOON [protected]
610795 SHABNAM
607347 ANIL KUMAR SONI [protected]
604713 VIJAY SONI [protected]
600352 SHUBHAM AGRAHARI [protected]
611051 MOTILAL
600939 SATYANARAYAN [protected]
608057 MANSOOR ALI [protected]
612674 RAM CHARAN [protected]
611542 BECHAN RAM [protected]
606604 JAMALUDDIN [protected]
609049 HARIRAM SONI [protected]
610041 TULSIRAM [protected]
600351 ABDUL RAB [protected]
606607 SANTOSH KUMAR
600353 AKHILESH KUMAR [protected]
600354 MAHENDRA KUMAR [protected]
612466 RAM CHANDRA [protected]

and all consumer are want delivery at bhawaniganj thats all. plz solbing its prob

My name is praveen singh consumer no 625653 i am was trying to call the above gas supplying co. but either the phone line is busy or not reachable .Understood but wen the phone line gets connected there is no body to pick up the phone and the very next second the phone gets busy , understood i went to the above address to do the booking in front of them i started calling the same number the phone came busy as the person sitting there was...

I HAD SUBSCRIBED TO GAS CONNECTION FOR MY SALT LAKE RES FROM SUSHAMA GAS AT SALT LAKE.AT THE TIME OF BOOKING I WAS FORCED TO BUY A GAS OVEN TO WHICH I HAD NOT OBJECTED IN NOV 2009.THE BURNER IS NEEDING REPAIR FROM SEPT10 WHICH REMAINS UNATTENDED DESPITE TAKING UP 3 TIMES WITH THE DEALER TELEPHONICALLY.MY ONLINE COMPLAINT SUBMITTED TWICE WITH JIHAAN HPCL IS CALLOUSLY HANDLED WITH REMARKS OUR OFFICERS WOULD HAVE REDRESSED WE TRUST.
HPCL SHOULD REVIEW ITS COMPLAINT REDRESSAL MECHANISM. I SHOULD BE REIMBURSED MY COST OF REPAIR.CONSUMER NO615797

Hi..
I am Haris from Manjeri, i had applied for new HP cooking gas connection @ Ganga Gas agencies, Manjeri. but they asking 4600 rupees for new gas connection, let me know about details of new gas connection and how much the real coast for new gas connection.

regards
Haris
[protected]
[protected]@gmail.com