Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

On 7th September 2022, I tried to book a cylinder through the HP gas website. Money was deducted from my account but the cylinder is not booked. I have raised a complaint on the HP website but no response on that till now. When I tried to call the HP gas agency (Vidyanagar Gas Agency) they are telling the cylinder is not booked and don't know about the transaction.

Complaint Number: CAS-833274-G2H4G9. I had attached the transaction screenshot also.

Transaction Number: [protected]

Air facility machine not in working condition and the one of the person from the FS said that the same machine is not working since many days.

When we changed my cylinder and noticed there was leakage, we called agency to send anyone to check the same.

Very quickly serviceman came and adjusted the pressure and issue was resolved.
He said you should changed the pipe which was fair ( we had called for service earlier but they dint come)

We said fine change the pipe then he said you need to change burner as well there might be leakage.

We just said ok as my baby was crying and within 5 mins he changed the burner and there was no box or anything and gave a bill of ~1350. We weren't able check the amount he charged. Even he added service charge as it cylinder pressure issue was not ours it was agency side problem.

There was so much chaos we could not talk much so he took advantage and changed burner without giving us anytime to think. After he went we realise before covid also one serviceman came to our house and said there is a leakage and even he changed the burner.

I was wondering how burner needs to be changed.
There should be some transperant system of charges put by the service ppl.

Dear sir

Bringing even a 1 rupee in your pocket, why are you coming to the petrol station?

They came to this petrol station and abused them with inappropriate words

Why scold, we asked for petrol online
This is our choice and we do not accept payments online

It turns out they abuse you

This petrol station is located along the Chennai to Trichy National Highway

This petrol station is located along the Chennai to Trichy National Highway
But it is located on the National Highway

In this they are not able to make online payment and they give the same answer after 6 months...

You can also come and see that there is nothing wrong with this petrol station

I have been receiving the sms alerts from HPCL DEEP HP wrt fuel filling. When checked online, the location of the fuel station was Rajasthan, however I reside in Kolkata. 5 messages were received for 2 days - 29.08.2022 & 31.08.2022. The context of the message was - " Thanks for fueling MS Ltrs 31.86 for Rs. 3000 in at HPCL DEEP HP in BAREH MORI. TxnTime 29.08.2022 13:31:57. - HPCL"
I also contacted HPCL customer care on 29.08.2022 after receiving such messages and I was told no such Fuel station exists.

Request HPCL to look into this matter as its an area of concern.

Sir
It is requested that I have a HPCL Drive Truck Plus card in which I did a recharge of Rs 50000/- on 12/08/2022, the transaction failed and the payment was deducted from my account.
I had called your customer care number but till today the payment is not credited back to my bank account.
Please transfer my payment to me as soon as possible. My Truck is parked and there is no fuel in it due to which I am incurring loss of rent every day.

For this problem, I had also lodged a complaint by in HPCL calling your customer care whose ticket number is[protected].

Customer ID - [protected]

Payment ref.[protected]/[protected]
Order ID[protected]

Complaint Petrol quality is very bad at your petrol pump Address - Balaji Petrol Pump Amrapur Gir. pin 362245

HI Team,

I have Booked HP gas Cylinder and done payment through Amazon on 10-August-2022 . The Booking is successful as i have tried to re-book, it says delivery is pending . It is 21 days since the Booking has been done and the Cylinder is still not delivered . My consumer no 625026, LPG booking ID 445510 my Mobile number is [protected] .Concerned Gas Agency is Chaitanya HP Gas agency, opp RTO office, Kondapur, Hyderabad 500084

Petrol pump staf are doesn't allow to use the toilet the are lock the toilet and they say we are can't allow to use this toilet.I am emergency that's why I using this facility but they don't allow please take immediately action against this staf

The worker does not speak well after the petrol is poured If you don't want to keep workers at night, keep the petrol pump closed at night rahuri dhasal petrol pump

The staff at the below HPCL petrol pump not provided the " Free Air " service at the pump. Today evening three staff were sitting idle and nobody was interested. They were willing only after I lodged a complaint with the sales manager of the pump. A few weeks before also they have not provided me the service. That day I simply came back. Today it was the second time so I'm complaining. I have not utilised the service today also since they were not providing the service happily.

If they are not interested in giving the service, let them close the Free Air Service and put a board to that effect.

Outlet Name: MS/HSD GABI S FUELS
ADD1: HPC DEALERS
ADD2: NH-66
ADD3: AMBALAPUZHA
Town Code: 500213
City: AMBALAPUZHA
State Code: KL

Hi,

The pokhariput HP petrol pump guys are cheating customers every day. If we ask for 2000 rupees petrol they first put 400 and after that they are destracting us and will continue the reading from 400 till 1600 and say they have put 400+ 1600.No management will be available to raise complaint.if you see their google review lot of customer raise similar complaint.I strongly believe that they are doing this purposely with the help of management.Request you to kindly take action on them. If you need any further information please write me to Bachi.[protected]@gmail.com or call [protected].

Thanks

I had filled Petrol in my two wheeler a lot of times but i always observe the quantity is less against the amount which i had paid to waheguru HP Station Bharat Nagar Ferozepur city punjab pin code 152002 and i also filled Petrol 2 litre petrol of rs 194 from my credit card in my vehicle on today and same I had observed and I request to their staff to keep me check the quantity from their measure equipment but they denied as well as whenever i request them to fill the air in my vehicle whenever the air was less in my vehicle tyres they always excused that air filling machine is not started till yet . they always off their air filling machine and always tried to refuse to fill the air in vehicle of consumers with lame excuses. You are requested to intervene as this is the matter with consumer rights.

Dear team,

In the Delhi today petrol price 96.72 per liter, but at NSP (Netaji Subhas Palace) highway Delhi HP petrol pump selling petrol on 102 per liter, which is unfair and indulge in corruption.

Kindly get it cross checked why these people mocking the government and increasing corruption.

A pump near to my house is refuce to take online payment like bhim upi or any other contact less payments

I want to know the cost of filling normal and Nitrogen at HP . I recently visited the nearest hp petrol pump and the I was asked 20rs for nitrogen filling. When I asked the manager to give me bill he denied and asked me to go, he also started arguing that his duty is over and went away, please look into it and stop the corruption
Address: HP PETROL PUMP - SHREE
MADHAV H.P.
168/1, Gorakhpur City, daudpur, Buddh Vihar Part A, Uttar Pradesh 273001
Contact: [protected]

I have Huindai venue car, today I have gone for regular service that time 1 pint means 5-6 ltr petrol was in my car and after service I gone for refilling on Sk petrol pump main road Kankar Bagh patna, venue have 45/ltr tank capacity but they filled 48 ltr in my car n already 5-6 ltr available in my car so total 53 ltr petrol filled in my car by Sk petrol station which is a fraud done by them, I asked him on [protected] but his behaviour is not appropriate this is petrol pump contact no. I also tried to complain on hpcl but not his website working neither his regional branch patna pick-up my call. I feel cheated and harassed so I want a strong action against the petrol pump and also want compensation for the harassment done by him.

Regards
Niraj kumar
[protected]
Boring road patna-800001

Hello Sir / Madam,

I am Bhabani Sankar Padhi, My consumer No is : 526461
HPGas Bkg No CashMemo1857680 Dt:[protected]

I have booked the cylinder on 9th Aug 2022 and bill has been generated on 10th Aug. But still not yet delivered the cylinder.
I am suspecting the deliver boy intentionally not delivered the cylinder as I didn't pay the extra amount Rs:50. Usually I used to pay.

Yesterday I have visited the office ( Address: alvf. hdt, B D, Sai Nagar Colony, Alwal, Hyderabad, Telangana 500010) and they committed by tomorrow it will deliver but not yet dlivered.

I am requstin you please deliver the cylinder ASAP or I will go to Consumer court.

Bhabani Sankar Padhi,
Consumer No : 526461
Contact : [protected]

I got cheated at a Petrol Pump today.

Today I went to a HPCL petrol pump to fill petrol in my activa, this is what happened..

I asked the attendant for 200 rs petrol between 4:45 to 4:53 AM. The meter was showing 50 rs. He proceeded to fill tank and filled upto 200 rs. I did not see him zeroing the meter. He filled it up very fast within 5 Seconds Which usually takes 10-15 seconds.

I paid him in cash and left. I think this has happened earlier at the same petrol pump in the early morning. The attendant was the same. Petrol pump manager should take strict action him as this may hurt reputation of maharatna company.

Today (18/08/2022), when I went to take air pressure at KUSHWAHA HP. His staff just ignored me for 10 mins. I went to pump office and told them I need air pressure in my bike then he instruct his staff for filling air. Again power cut happened. Office staff told me sir their is no power so we can't give you air pressure. This is the scene of my situation. It is too much. But in his board he mentioned that "Free Air"
In this way they are harrashing the customer.
Please look into matter so that this will not be repeated with other public again and again.