Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

HP Gas — Gas cylinder is not delivered on promised date.

My Consumer Number is 619050 and the Gas Agency is Ideal Enterprises, Hosur Road, Koramangala, Bangalore. The gas agency referred to here is notorious for not making the gas cylinder delivery on time. I am witness to their pathetic services or rather the lack of it for the last 8 years. Not on a single occasion has the cylinder been delivered after just one telephone call. Whenever I book a cylinder, they never give a specific date, and when I insist on a date, they never deliver the cylinder on the said date. I have to make repeated calls and make arrangements day after day for someone to receive the cylinder as both I and my husband are working and there is no one at home during the day. It can be a constant source of worry and very stressful. Repeated requests to deliver the cylinder on the promised date have fallen on deaf ears. The attitude of the personnel at the agency is arrogant, to say the least. Such people who care a damn about other people's problems have no business to be in the service industry.

HP Gas — 2nd cylinder not deleverd.

My consumer no: 605612. i applied for 2nd cylinder 2 years ago at mundra nirmal gas agency Dist: kutchh. But still i not received the connection & not received any information on my Cell-[protected] & [protected].

pls do the naccessory action.

Thanking u

MY CONSUMER NO IS 606928.MY NAME IS POOJA, HAPUR, (GHAZIABAD) .DISTRIBUTOR CODE-965600(PRIYA GAS SERVICE).
maine 22/8/2010 me gas book karayi thi, mera booking no-300230 hai.me kai baar complaint kar chuki hoon, meracomplaint no[protected] hai.please provide me gas...

Thses guys never deliver on time. Even if you call at agency they will put you on hold for almost like 10-15 mins. Also these agencies are not even registered on HP sites.

Did U get any response, and wanted to know do anyone really look at the complaints launched on this site. Even I have booked my 2nd cylinder on 17th March'12, I have not recieved it yet (27th), However would like to inform you that if you contact the delivery boy (SAGAR), he gives you the cylinder in for Rs 550.

Just imaging after booking on 17th, I get an answer on 27th from the agency that there is a waiting for 15-20 days and there is a shortage, :) The delivery boys gets me a cylinder on 27th (4PM) for Rs 550. Is in it mind blowing.

I LOVE MY INDIA

Kiran gas hadapsar Pune — Cylinder not available

Gas cylinder are not available, but when you give them bribe they will give home delivery on the same day.

H P Gas — Improper Service Provision and Customer Service

We are having a H P Gas service (Consumer No. 632868 in name of Mr. Balkrishna T. Rane) from Laxmi Gas Services, S.G. Barve Marg, Nehru Nagar, Kurla (E), Mumbai - 400 024.

From last 4 months we are not getting timely service from this gas provider. We have booked our request for 5 KG Gas on 28.02.2008 which is not yet responded positively. More to this, on personal enquiry on 21.03.2008, we were not responded properly by the service provider. Even the record shown to us was wrong and the way service provider was talking was the worst one. He is destroying company image also. Company should give the agency to a capable and right person who can handle the customers in a proper way.

Finally, we have registered two such complaints in this regard, none of which are responded yet. Hope this registered complaints are viewed and attended by responsible staff from the company.

If yes, please reply to this. Awaiting for an earliest positive reply on this.

Petrol — Spilling of petrol and attitude of HP employee

I had very bad experience at HP petrol (hindustan petrolum) pump at 1-1 5/1 rashtrapathi road secunderabad Ap 500003.
I asked person to fill pertrol .. she spilled petrol and on asking why she did not do her job properly. she argued in telgue. since I cannot understand asked her to speak on hindhi. one of his associate name Siabulu veermamalla spoke and argued a lot. he said only little petrol is waste and should not make difference.. i want to know how cum people are employeed who do not know what is there work and how to do it ... one other employee asked do you know telgue .. i said no and started shouting in telgue i believe it was abusive language. both employees started shouting one by one ...
when i raised my voice .. they stop ... but said do what ever you want to do .... do it .. even after writing on complaint book ... it seems nothing had happned
it is necessary to know telgue before filling petrol from petrol pump which is in AP?
I believe we live in secular india and as per constitution ......
what action can be taken?

HP Gas — Not responce

Respected sir,
i complain about ur m.m.gas agency.
This agency does not reciev call and not send gas at a time.
when i call them they are not recieve call if they reciev than
says that after two day ur gas will be send.i have only one
connection how i manage my food two day.i write full details
about this agency below.

m.m.gas agency,
34/b mangal tirth complex,
dharnidhar, vasna
ahmedabad-380007
gujarat.

sir plz reply me about this situation
thanks


Vivek viramagami
TM of Airtel

SIR I AM THE REGULAR CUSTOMER OF THIS OUT LET AND TODAY AS USUAL AT ABOUT 7PM I WENT TO HP PETROL PUMP AT BANTALAB CHOWK JAMMU J&K TO FILL PETROL IN MY CAR AND ASKED THE SALES MAN THERE TO FILL THE TANK TO FULL WITH AUTO LOCK.
HE DID THAT WHEN THE TANK WAS FULLAND THE LOCK OPENED AND ASKED HIM TO TAKE OUT THE NOZZLE BUT INSTEAD OF DOING SO HE AGAIN STARTED FILLING THE PETROL IN MY CAR THE MATTER WAS BROUGHT TO THE NOTICE OF THE MANAGER WHO INCIDENTLY WAS SITTING NEAR BY, HE EVEN TOLD ME PRTROL HAS TO BE FILLED AT OUR CHICE AND NOT AT THE CHICE OF THE CUSTOMERS THE TANK EVEN OVER FOWED WHEN I INSISTED THAT YOU CANT DO THAT THE MANAGER ABUSED AND USED UNPARLIAMENTRY LANGUAGE AND TRIED TO THRASH ME BUT HE WAS STOPPED BY OTHER CUSTOMERS.
THEN AFTER FEW SECONDS I WENT TO THEIR OFFICE AND ASKED FOR THE COMPLAINT BOOK THEY CATEGORICALLY REFUSED TO GIVE THAT.
THEN I TRIED TO CONTACT H.P.COMPLAINT OFFICER AT JAMMU( Contact No[protected] FOR REGISTERING MY COMPLANT ON PHONE I WAS KEPT ON HOLDBY THEM FOR ABOUT TEN MINUTES AND LATERON THE PHONE CALL WAS DISCONNECTED.
WILL IT BE POSSIBLE FOR YOU TO KINDLY LOOK INTO THIS IMMEDIATELY AND ACTION TAKEN AGAINST THE MANAGER OF THE SALES OUT LET AND REVERT BACK ON MY EMAIL ID OR CELL NO
THANKS
M M RAZDAN
EMAIL [protected]@gmail.com
Cell no:[protected]

SIR I AM THE REGULAR CUSTOMER OF THIS OUT LET AND TODAY AS USUAL AT ABOUT 7PM I WENT TO HP PETROL PUMP AT MOHALI PHASE 9 PETROL PUMP TO FILL PETROL IN MY CAR AND ASKED THE SALES MAN THERE TO FILL THE TANK TO FULL WITH AUTO LOCK.
HE DID THAT WHEN THE TANK WAS FULL I NOTICED KEROSENE OIL SMELL AND I ASKED PERSON IN SERVICE THAT IS THERE ANY KEROSENE MIXED IN PETROL HE SAID YES WE DO IT I ASKED THE PROP INSIDE THE ROOM WHATS UR SERVICE MAN SAYING HE SAID HE IS FOOLISH PERSON
THEN I TRIED TO CONTACT H.P.COMPLAINT OFFICER AT CHANDIGARH( Contact No[protected] FOR REGISTERING MY COMPLANT ON PHONE I WAS KEPT ON HOLDBY THEM FOR ABOUT TEN MINUTES AND LATERON THE PHONE CALL WAS DISCONNECTED.
WILL IT BE POSSIBLE FOR YOU TO KINDLY LOOK INTO THIS IMMEDIATELY AND ACTION TAKEN AGAINST THE MANAGER MR TEJINDER SINGH CONTACT NO[protected] OF THE SALES OUT LET AND REVERT BACK ON MY EMAIL ID OR CELL NO
THANKS
RAJINDER SINGH
EMAIL [protected]@gmail.com
Cell no:[protected]

I had apply for 1 extra cylinder already i am using single cylinder but now i want to one extra cylinder but from the date 28.12.07 till now i didnt recieve any call from u or i didnt get extra cylinder. I already given a request an Application to Amrapaali Gas Agency in chinchwad on 28.12.08 but till today 18.03.08 not delivered. Whenever i make phone call to their representative, he says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency Distributor is Amrapaali Gas Agency- Chinchwad Hope you will give me a positive response. Call me on [protected]
In the name of
Snehal Bari
Flat No.7 bldg., No 28,
trimurti appt., Premlok park,
Chinchwad.

My CUSTOMER NO IS 633484

We Have Been Transfered the gas agency(Living at Vasind tal shahapur) by HP From shahapur Agency to Murbad agency, Because of bad service of shahapur agency. This change was held before 7 months. At the start Murbad Agency is giving OK service to the Vasind's Customers But now after days are gone there service is going down.
First thing is that the gas cylinder's delivery is not on the time that is not given after its been registering reffing of gas. they are not given us register number.
Second Thing is that after complaint they refuse give the complaint number and they are not talking in usual language.
Third thing is that the delivery of gas is not on the time its been delayed by them as possible as they want my neighbors cylinder was delivered by 1 month later after registering.This is the serrvice given by them is not satisfactory.
Forth thing is that they are asking about 10 Rs. more for home delivery.
Fifth and the most important thing is that we are still not having new transfer card by the agency. Its been 3 months past we are done all things and submitting all papers to agency of transferring from Shahapur To Murbad. But we still Havnt the Hp Consumer card.People are asking about the card and agency says that tomorrow card will be available and many peoples are going daily to collect that cards but still no one is got the card. There are 150 to 200 consumers which are not having card but submitting all the documents to the agency.
And the delivery boys are asking us about the card that we still not given by gas agency. So please Do the needful and please We are begging for u to pay attention at this matter.

Note:
THIS COMPLIANT IS REGISTERED BY More10 CUSTOMERS OF HP GAS.
Names are as follows

1.Madhukar shivaji tayade
2.arjun patil
3.govardhan babar
4.suresh patil
5.madhukar hinvar
6.suresh mahale
7.dinkar bhangale
8.Vaman patil
9.rangnath thorwe
10.dattatray yashwantrao
Our contact no.[protected]
costumer No. 603610
603648

Forced for stove and other
I had apply for 2 cylinder and given a request an Application to Amrapaali Gas Agency in chinchwad. Respective representative has been forced me to take the stove and other.

Sir
Nileshwar gas Agent don't have a customer care phone number.
They didn't give the bill also,

I also tried the same, but this time I am getting the number is temporarly out of service

A request to renuka gas agencency.

Please start home delivery for us it is very needful to us.

We all go to work & only female are at home. Its very difficult with small kid at home.

Thanks

yours
More Rakesh Narayan

gas cylinder — Refusal to book the gas cylinder

Sir,
Due to some guests from my native place, this time cylinder got exhausted early. Today at 1500 hrs, I tried to book the cylinder but the lady attendant of the agency refused to book the same.She refused to tell her name.Her behavior was very rude.I tried to explain her the reason of early booking but she disconnected the line. Sir I am not aware any rule that only one cylinder to be issued in one month.?
Agency- Malad (East) near malad station(E), Contact No[protected], 28773156.
Kindly take note of this and take necessary action in this regard.
us prajapati

My consumer no. is 608041 registered with Kalina Gas suppliers H.P. Gas Dealer, Gangagobind Shop no. 1, Kalina Kurla Rd., Kalina mumbai 400029. On 3/11/2012 I surrendered two cylinders and one regulator and he gave me receipt. I was told to come for the termination voucher after 2 days. It took 2 weeks to get that termination voucher wherein the consumer no.is 637034 and address is VPG Compound Kalina Mumbai 400029. My address: Golden Star 602/A Sunder Nagar Rd no. 2 Kalina Santa Cruz East Mumbai 400098.I asked them why my number and address is not mentioned, I was told that I have received new number that is 637034. Dealer Code no. 19563600. My nameis Bernard Miranda email id: [protected]@yahoo.in
mobile [protected] resident no. [protected]. Please look into this matter because it appears that I have not surrended.

I am a BSNL officer Mr.M.B.Nagaralli came from Bombay and residing at Sayyad Mushrif Nagar Bijapur very Near H.P Gas dealer Bagalkot Road Bijapur. I personally yesterday approached the owner of the Gas dealer as well as Manager both to avail New connection but no satisfactory answer is received. they refused to give new connection to me he told me to complain any way to Mr.Thakur who is sales manager in the HP company, Same I several times was tryed to contact on cell phone but his cell nos got no answer.Plz help me to get gas connection early.

M.B.Nagaralli
[protected]

Please kuchh kijie.

I HP gas consumer, No 618462
I am also facing same problem with the gas agency (PRAVEENA GAS AGENCIES) for booking a refill cylinder, because phone is always engaged and in case ringing they are not lifting the phone.I have already complained against it twice, thrice but response is as usual.
So please I request you to take necessary action or suggest them for improvise their procedure and take use of technology, like on-line booking, or creating web address.

HP gas consumer, No 627776

Refill booked on 8/7/2011 my booking no 288862. I received SMS on 15/7/2011 as it will be delivered within next 48hrs.Cash memo No.10583. But today is 20/7/2011.still i did not received.

Please arrange to deliver the refill cylinder as soon as possible

HP gas consumer, No 647972

Refill booked on 13.09.2013 my booking no 268829. I received SMS on 01.10.2013 as it will be delivered within next 48hrs.Cash memo No.148185. But today is 26.10.2013.still i did not received.

yesterday i got SMS HP GAS Booking no 268829 is cancelled. why/what is the reason i dont know. because phone is always engaged and in case ringing they are not lifting the phone. how to get the information.

Please arrange to deliver the refill cylinder as soon as possible.

yours faithfully

dharmendra.k
[protected]
[protected]@yahoo.co.in
[protected]@leepharma.com

i am finding it difficult to refill my cylinder every time. it is quite a regular thing for me to wait for atleast 7 to 10 days just for booking, as the dealer is not attending the phone calls either due to non answering of the phone calls or due to user busy. i am unable to solve my problem. i do not know where to lodge the complaint for such a harassment.
i have taken HP gas connection from Industrial Supplier, Shaktinagar, Rourkela, Dist. : Sundargarh.

HP - GAS — Gas cylinder not delivered

I have booked my gas cylinder on 8th August 2008 and haven't received it yet. m facing lots of problem. It seems the company' s commitments have no value. Kindly do the needful at the earliest.

name: jai Pal Singh Nirman
consumer number: 648554
Address: D-384/ 9B Bhajanpura, Delhi-53
Ph: [protected], 22858344
Comes from: Ganga Enterprises

HP Gas — Gas cylinder delivery

i have booked my gas( connection 824775) on 9/1/2009 and till date delivery is not done . I have only one gas cylinder in house and cooking on heater. pl get it done asap

i have recieved a sms. you won 0one Million pounds0 from yahoo.Msm lottery head in london, to claim your prize contact Mr. Peter anderson Via email)[protected]@live.com.)

gas — Gas not received timely

Man Gas Bahatinda
Sub.: Gas Connection No.468 Man Gas Agency
Bibi wala road, Bathinda

I book a gas refile dated 16.01.2010 but they are saying will get delivery only after few days not received till date. Please get my complaint solved immediately and arrange to get the gas

HP Gas — Gas Cylinder not deliver in timely

Dear Sir,

I am customer No.50056 of Kalka Gas Agency - Pinjore (HP GAS). I have already book cylinder on 21.12.2010, but till date not deliver cylinder. Also continuously followup at Agency not received proper response, given reply cylinder deliver after 15 days, after 15 days again remind given reply Cylinder not available delivery in next week. This regular problem facing.

Kindly look into this matter on strictly & take necessary action.

Kamlakar Morankar
[protected] / [protected]

Always the Gas agencies say the same reply, that they do have stock. But they are providing the Domestic Gas to the Commercial users by getting some commision

I am working and my wife is working .My wife is at home after 1 pm and same has been informed to gas people thru letter.in spite of same they came at 1230 hrs and neighbours also willing to take gas delivery on our behalf but gas person not cooperating and did not deliver .gas registered on 14sep2011.gas employee came and returned without delivery 11oct11.gas consumer no 602233 .

kindly arrange delivery .phones not being answered by gas company outlet at virar.


Sat Pal Sharma

i have booked my gas( connection 640070 on 04/7/2009 and till date delivery is not done . I have only one gas cylinder in house and cooking on heater. pl get it done asap,

cooking gas — Useless online booking facilities

I had booked a cylinder on[protected] through online booking. IVRS informed me that my booking No. is 7. Till today[protected] I haven't received the cylinder. The Rashmi Gas Agency staff tells me that there is no booking registered for my consumer number. This is the second time I am experiencing the probelm for booking through online. This system if works properly is really useful and very convenient for consumers to book the refills as the telephone lines of the gas agency is always busy. May I request the concerned authority to look into the matter and make online booking effectively working ?

SK Rao