Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

From-
Gadadhar Rath
Consumer No-613909
Plot No-1147/2323
Basudevnagar, GGP
Bhubaneswar-751025
[protected]@gmail.com
Cell[protected]


To
The Sales Manager(LPG)
State Office, HPCL
ALLOKBHARATI
Saheednagar, Bhubaneswar-751 007

Sub- Non delivery of refilling cylinder in due time.

Respected Sir,
I Gadadhar Rath , consumer No-613909 of SWASTI FUEL CENTRE, Gajapati Nagar (RCMS Campus), M.R Colony, Bhubaneswar-17 would like to intimate that, I have booked on 05.08.2010 for refilling cylinder over phone and allotted number 2703 with reply that the refilling cylinder will delivered to me within 6/7 days but till today I have not been supplied the cylinder though every day got a codified reply that, today you will get the cylinder definitely since 16th August 2010.

Today when I called the Swasti Fuel Centre over phone at about 9.15 hrs the phone receiver has replied the same as earlier and clarified me that, “ though bill has been issued in your favour since 4 days back it is difficult to deliver the cylinder in Rasulgarh area in time”. He advised me ‘ to receive the cylinder from the Godown though provision of door delivery is compulsory for the distributor and nothing will be happened even if complaint will be lodged against the distributor in this regard’ . His reply proves that the mischief attitude of SWASTI FUEL has been approved by the HPCL authorities.

It is therefore , requested kindly make an enquiry on the mischief / harassing attitude of the distributor to save the rights and benefits of the consumer. Your good office did not take any action on my complaint through email dtd 10.08.2010 and 11.08.2010 and compelled me to attend your office physically as this is not the first instance . Rasulgarh is within Bhubaneswar so door delivery by the distributor can not be denied . The Cylinder delivery staff may kindly be instructed to take weight of the cylinder during time of cylinder delivery. A line of reply regarding instruction/ action taken by your good office in this case may kindly be intimated through email to me to avoid filing a case in consumer court.

Sir my pssbook is loset at many times and any times complain at gas agency but not any response and very bad behave me so it's my personal request for you please do action.

My connection Name Smt. Roshan aara
Addres sonar patti mohalla siswa bazar distt maharajganj
connection /passbook no.[protected]

I MR.SONBA WADKAR A RESIDENT OF LOWER PAREL EAST.
MY CONSUMER NO-620303.
FIRST THING I WANT TO COMPLAIN IS THAT THEIR
DELIVERY IS VERY LATE.
SECOND THING IS THAT THEY DON'T ATTEND THE
PHONE CALLS.THEY JUST KEEP THE PHONES ASIDE.
AND WHEN ASKED THEY JUST SAY WE ARE VERY BUSY.
THE OWNER OF THE SHOP IS NOT BOTHERED TO MEET
ANY CUSTOMER.
SHOP DETAILS ARE AS FOLLOWS:
PHONE NOS ARE[protected],24923999,[protected]OF
WORLI GAS SERVICE
VEERJIJAMATA NAGAR,DR E.MOSES ROAD,
WORLI,MUMBAI-400018.

THANKS
SONBA WADKAR

Dear Sir,
I am holding Gas connection of HP from Ratna Gas Agency. My consumer no. is 621356 and Dealer is Ratna Gas Agency,HMT hills colony, Kukatpally, Hyderabad.
I have less usage of Gas due to which I book gas once in a 4 or 5 months. Last time I have booked Gas on 09.03.2010.

Recently I have booked Gas on 09.08.2010 as expressed the urgency to the dealer that it should be delivered within 3 days as there is no alternate at home. till today I did not receive the gas at my home and I need to get the food from outside for my family and kids.

Please treat it urgent and deliver the gas on today itself without fail.

Regards,
Sunita Jangra.

dear sir
My Consumer No. is 201620 and my agency;s name is 'ASHOKA GAS AGENCY'.agent of the agency came at home for checking gas cylinders he told to change the gas pipe and we did it we had changed recently and using ISI mark pipe but now they are forcfing that we have to use company's pipe so that they are not providing us gas cylinder on time,eventhough HP gas distributor/ dealer is so much arogent, misbehave with us, non cooperating person.. .
my details are as following :
S.L.Gupta
conumer no. : 201620
contact no. : [protected]
please take action as soon as possible.
thanking you.

phone no not responding at all
Dear Sir

my self vannamuthu from isnapur i have 01 no. of Patancheru agency
1.[protected]

i tried more and more time on these no. but phone is not responding pls do somthing for that.

i am still looking for ur reply. pls do needful as soon as possible.

customer
Vanna muthu
ph no.- [protected]

Sir,
We have lost our Gas connection card and we don't have regarding papers also.
It was on the name of my father Late Sri Bharat Bhushan Barchhiha.I asked to my dealer for duplicate connection but he is asking for papers.
Detail of our connection is :
1.consumer no. 604291
2.Name-Bharat Bhushan Barchhiha
3.Add:C/O Sri Rajesh Nayak,vikas vihar colony,mahadeo ghat road,Raipur(CG)

4.Dealer:Parwez Gas Agency,Tatibandh,Raipur(CG)

Hello,
My name is Nomaan Qureshi. I am living at 307/A, Habiba Manzil near Meraj Manzil, Kausa , Mumbra, Dist-Thane. 400612. The kitchen Gas agency here are compelling comsumer to buy unneccesory product to them. For example, If you buy a new connection, Then it is compulsory to buy following products else they will not give you connection.

1- 2 kg. Tea bag worth Rs 400 and above.
2- Kitchen appron worth Rs.300 and above.
3- Gas Stove. Starts from Rs 1500 onwards.

Let me explain you my personal experience, The regulator of my gas stove were damaged. I called service man and he adviced to buy new one. He told me to just contact agency and they will provide regulator with the charges of Rs 25. When I went there and I told that I want to buy new regulator, they compelled me to buy1/4 kg of tea i:e worth rs 100 ( 400/kg). They told me that I have to buy this tea or else they will not give me regulator.
I request you to please look into this issue asap. As it is not for one person or one family, it is for entire city.

I HAVE MADE A BOOKING ON 28-07-10 AND I REQUESTED THEM THAT I HAVE SINGLE CYLINDER CAN YOU PLEASE MAKE THE DELIVERY LITTLE EARLY AND IN REPLY THEY SAID OK MADAM. BUT AFTER 7DAYS AGAIN WHEN I REQUESTED THEM TO TELL ME THE EXACT DATE OF DELIVERY THEY SAID YOU WILL HAVE TO WAIT ANOTHER 15 DAYS. MY QUESTION TO YOU ALL THAT WHY WE HAD TO FACE THE PROBLEM REPEATEDLY WITHOUT ANY NOTICE OF CRISIS IN THE GAS. PLEASE SIR THIS IS MY EARNEST REQUEST TO YOU PLEASE TAKE A SERIOUS ACTION AGAINST THIS M/S MAHANTI ENTERPRISE.

Hi,

Today while filling the petrol in my car, i found some strange behaviour from fuel fillling agent.this is common behaviour i saw at all gas station.While filling the petrol, one person continues talks to you for diverting your vision from fuel indicator and other one fills the fuel.Normally when i fill the petrol in my car it takes time to full the tank but this time when i was there at HP petrol pump on sv road malad near chincholi bandar road, i found fuel filling agent are filling less petrol. when i asked one of the person, he was telling me that your fuel tank must be empty but when i asked him that how can petrol filled nos are higher than capacity of petrol tank then he said your patrol tank capacity is wrong and check with your car vendor.

this i have never faced before, i see lots of complaints but what action is being taken ?

how do we cross check whether this complaints are taken seriously?

Letter to the regional manager – HP gas.

To
The regional manager,
HP gas Division,
Trichy.

Sir,
Sub: Complaint against irresponsible gas dealer.

I am the consumer of HP gas since 15 years. My consumer number 2460567.
My agent is Kauvery gas agency.Promenade road. Near Head post office, Trichy.
Here by I want to inform you that the above said agency is not providing good service. They are ignoring our telephone booking .Most of the time they are absence of mind. During refilling time they are not following seniority list. Every booking is delayed by there negligence in work. It causes very much inconvenience to my family. I am unable to have a peace of mind because of their negligence and ignorance. Kindly take necessary action against them. If possible change my service with suitable prompt dealer near by Ayyappa nagar, KK nagar area.
Expecting your favorable action against this matter.
Thanking you.
Sincerely yours,
Buddhar Subramanian.
Mobile [protected]

Dear Sir/Madam

I have booked HP cyliinder for refil from 45 days.it was due on first week of july . I have been to the booking office
thrice ,made numerous phone call. they tell me delivery person is not available. Ramji khimji talegaon is making
people come to their godown and que for 1-2 hrs everyday .this has become a means of saving money as they
find it cheaper for people to come and pick up cylinder.Ramji Khimji also makes compulsary to buy gas stove
from them for new connections. it cost Rs 8000 to 12000 for getting new connection. could you kindly look in this matter as I feel this is against law.

Regards
Rajendra bhegde

I m from patna ,raja bazar,my consumer no. is D-8697.I have booked my gas number a month ago but still not got the cylinder. I am very much frustated by your slow service.Its my request to your company to be active in your duties and to provide fast service .

This happened during our trip from navi Mumbai to Bangalore for a business trip.
We Started Tuesday night 20th July 2010 at 8:00 P.M from Navi Mumbai for Bangalore- destination -Electronic city Bangalore. Car - Ford Fusion (P) .
First Stop was at HP Pump near Khargar where we topped up the Fuel Tank .
We Were doing good times till hubli which we passed around 3:30 A.M. Fuel was getting really low and we wanted to refuel. I spotted one HP (looked new) on the opp side, towards mumbai (shigaon) of the road, near the Bankapur toll naka (abt 10-15 kms before).
We were the first at the Pump as the attendants were also not around . We got them after banging on the glass door inside the cabin where they were sleeping. After 10 minutes we had filled 41 litres of Power Petrol @ 59Rs. Per litre.
Now, starts the Trouble!! I tried to crank the car after the fuel was completely filled up. My car started ,shuddered and stopped. After that the car just refused to start. This is around 430 am
Called the petrol bunk attendant to complain about the situation and to which he refuted and confidently said the problem is with the car only.
Then we started thinking what could have gone wrong as I had come from bombay till here covering around 600 Km and suddenly after filling up,the car wont start.
We initially suspected battery problem, but the voltages and everthing was showing ok. Tried push starting that too did not work!
I feared the worse !
It was about 4:30 A.M in the morning. we franatically tried calling ford service helpline ( their main road side assistance help line number was switched off!!) some how managed to get on the phone the Metro ford service guys at Hubli, explained the problem to them and they said they will be on their way in about an hour or so, which they did couple of hours later. They also suspected battery problem. Infact they were almiost sure about it.
Meanwhile, I rechecked my batteries and I could clearly see the battery showing about 12 volts and not going below 9 volts wile cranking also rest of the battery operated stuff worked fine.
Tried push starting for 3-4 times and gave up..again tried cranking innumerable times and gave up.
Since I had the OBD connected to the laptop i quickly scanned for any DTCs, but that was all ok, there was no error codes.
Meanwhile , we just checked the smell of the petrol in car and it smelt weird, almost like kerosene or whatever but definitely not like petrol, immediately we lodged a complain at the HP call center IVR and also called the local bunk Manager/Owner.
Some local guys also confirmed that the petrol might be culprit. The manager arrived and he was all like there is no problem with the petrol here and we all regularly check and the HPCL guys also visit and bla bla bla...

The metro ford guys also arrived till then , it was almost 7:30 in the morning, We were tormented by out plight, exhauhested will all the yelling which was going on, and we had no clue on what kind of mess we are getting into.
The ford guys opened up the fuel connector pipe near the engine and cranked the engine, what came out of the pipe was shocking!
It was water and not petrol !
He immediately told that there is water in the tank!
We really got wild and started confronting the manager who was in no mood to accept what he just saw. Which he later then accepted as there was all proof in front of him to prove that there was water in the petrol filled in our tank.
In all the commotion we quickly asked the ford guys what level of damage this might have caused to the engine and how do we get back on the road again.
He said the car has to be towed down to their service station (about 60 kms opp way) , the fuel tank , the spark plugs all has to be cleaned and then only it will start.
We had no other option but to have the vehicle towed back, meanwhile a temporrary settlement was made between the manager of the petrol bunk and us that he would refund the money of the petrol we filled and all the labour cost of the cleanup job.
We had to be in b'lore the same day, so we reluctantly agreed for the same and took the photos etc. and were on our way to metro ford, hubli. It took about 4 hours to undo the mess. And we were finally able to hit the road by 2:00 Pm and reached Bangalore Electronic City by 7:30 P.M.
We missed our Appointment with our customer in Bangalore and had to reschedule the same for the next day. This was the most frustrating time we have ever had . We fill petrol regularly from HPCL and now we are quite afraid to continue to do so after this horrifying experience.
We are writing this to inform you that we are taking Legal measures against HPCL and going to the Media with this ordeal we had to go through - Our Precious time wasted stranded on the highway ; Fear of being attacked in an isolated place on NH4 in the darkness of the night ; Our Car Damaged due to adulterated Petrol ; prospect of Losing our customer due to the delay in attending the meeting.
We also fear long term damage to our car which we are most concerned about.

Dear Sir,

We, the consumer at Pampore want to highlight some points towards your goodself

1. There is no availability of HP GAS at Pampore for which the consumers had to suffer a lot and had to procure the Gas from black by incurring extra money.

2. There is no GAS AGENCY from your side at pampore that could made the gas available right on time.

3. There is a GAS REFILLING PLANT at Pampore itself where from the supply of the gas is made available to the whole Kashmir Division. But unfortunately, no provision for supply of Gas is available for the pampore itself as we have provided the land for the said GAS REFILLING PLANT.

Keeping in view the above mentioned facts, we the people of pampore request your goodself to kindly look into the matter on priority as a speical case either by opening HP GAS OUTLET or by opeing GAS OUTLET COUNTER at GAS REFILLING STATION Pampore so that the people of pampore may not suffer any more.

Hoping an early expeditious action at your end.


Regards

Mushtaq Ahmed Rather
Mob. No. [protected] / [protected]
e-mail id : [protected]@gmail.com / [protected]@gmail.com

My consumer number is 619167. I stay in Kendriya Vihar, sector 82, Noida. My dealer of HP Gas is Shiv Sai Gas Agency, Salarpur, Noida - 201301.
Whenever I make a booking, invariably, the cylinder is delivered in more than 15 days. This time, they have even crossed their limits and it's been 17 days but the cylinder is not delivered yet. I stay just in 5 kms range of the agency, still, it is not possible for them to deliver the...

Sir,

I the undersigned Santosh was a regular customer of HP Petrol Pumps. This complaint is regarding filling less quantity of petrol & unnecessarily spilling the petrol over the tank it is happening regularly by pump operators at Marathalli next to Brand factory.

When i questioned the spilling/filling less manager started misbehaving speaking bad words with his workers and beat me also. Lot of people witnessed the same.

This is the second time i am facing this problem. This you can try it your self . Go with a vehicle which doesnt have a fuel gauge/indicator and ask him to fill petrol of 300/- or more, he will try to divert your attention by asking change or something other by the time you look around the filling of the petrol is finished,

Such kind of service and fraudulent behavior in pumps baring your company name only serves the purpose of tarnishing the company name and alienate customers from visiting HP pumps when given a choice. I personally have headed to advices of my friends and stopped visiting HP pumps in other parts of the city where there is a choice.

Please treat this as an official complaint and take action as appropriate.
Waiting for your reply and action.

Thanking You,
Santosh

dear sir,
iam a consumer of hpcl con no is 637887 of sri venkateswara enterprises mes road bangalore -13 tel no[protected] .i have booked the refill long back some ten days
back.every time it takes more than 30 days to get the next cylinder even after booking
online over telephone and going personally to the distributor where as the indane dist
delivers the refill every 21 days please help me in this matter and oblige my contact
no is [protected] and my email add is [protected]@yahoo.com please do the
needfull
with regards
aslam

have applied for gas connection around 7 months before through agent.i Have also deposited desired fees & documents as desired but till now i have not received any paper regarding this.

My Personnel Detail as
Name : Hrusikes Panigrahi
Staying at Banswara
Mail ID:[protected]@yahoo.co.in

KARAN SINGH GAS AGENCY[protected]
Status Reopened
Subject Non acceptance of TVs IN at KARAN GAS SERVICE RAI BISWAMEEL DUE TO REGULATORS
Description SUB::
Non acceptance of TVs IN at KARAN GAS SERVICE RAI BISWAMEEL DUE TO REGULATORS
AND
NON AVAILABILITY OF PR [REGULATORS ] CASE OF AREA WISE TRANSFER DONE BY THE SURAJ GAS SERVICE KHARKHODA To KARAN GAS SERVICE RAI BISWAMEEL.

Res.Sir,
LPG DOMESTIC PR [ REGULATOR ] NOT AVAILABLE AT " KARAN GAS SERVICE RAI " SINCE FROM ONE MONTH RESULTING ALL ARE FACING AS UNDER :[protected]
NO. 1.COOKING PROBLEMS OF ALL FAMILIES DUE TO REGULATORS.
2.NON DELIVERY OF NEW CONNECTIONS DUE TO REGULATORS.
3.NON DELIVERY OF TRANSFER CASES AS AREA WISE DUE TO NON AVAILABLITY OF REGULATORS.
ALL SUBSCRIBERS ARE FACING THE DIFFICULTIES DUE TO NON AVAILABILITY OF PR [REGULATORS] IN THIS AREA AT RAI BLOCK AT " KARAN GAS SERVICE " WHICH LAND LINE PHONE NO IS[protected].
MOREOVER , YOU ARE REQUESTED TO SUPPLY THE LPG COOKING PR REGULATORS SOON AND AT YR EARLY STEP TO THE CITED KARAN GAS SERVICE OFFICE AT RAI [ BEESWAMEEL/ 20TH MILES GTK ROAD RAI ] FOR THE REMEDY .
WITH REGARDS !
-FROM : S S DAHIYA VPO BINDHROLI BLOCK RAI DT SONEPAT 131001 PHONE[protected] , EMAIL- [protected]@HOTMAIL.COM

Complainant
Name S S DAHIYA
Consumer No. TVs [protected] dt.06/07/10 Distributor KARAN SINGH GAS AGENCY[protected]
Address VPO BINDHROLI BLOCK RAI DT SONEPAT HARYANA 131001
Town SONIPAT State HARYANA
PinCode
Landline[protected] Mobile [protected]
Email [protected]@hotmail.com
Action History
[Closed] KUMAR ANITA[protected]/07/2010 01:25 PM
We do not stock of regulators at present and the information has already been given telephonically to the Sales Officer of the IOCL etc not to issue any TVs. In case still TVs are being issued, it is difficult for us to entertain the customers. Customers were advised to take TVs only after confirmation from M/s Karan Singh Gas for availability of regulators.
[Reopened] S S DAHIYA - 16/07/2010 01:58 PM
Res.Sir/Madam,
Please arrange for the supply of regulators to cited service dealer.
Thanks!
Reply With Quote
Complainant
Name S S DAHIYA
Consumer No. 308187 KKD Distributor KARAN SINGH GAS AGENCY[protected]
Address VPO BINDHROL
Town SONIPAT State HARYANA
PinCode
Landline [protected] Mobile [protected]
Email [protected]@hotmail.com
Action History
[Closed] KUMAR ANITA[protected]/07/2010 10:04 AM
Regulators have started coming and we will be supplying the same as per turn.
[Reopened] S S DAHIYA - 18/07/2010 04:00 PM
Rev.Madam,
TVs done on 06-07-10 & we have no alternate for cooking & both two cylinders have been deposited on cited date of transfer done on dated 06-07-10 if there is any alternate for cooking in rainy season then please advice me.
Thanks!


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