Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

We have been following up with Jai Gas Agency (HP GAS) for the past 1 week for delivery, every day we are told that we wil receive it on that day but the gas never arrives. We are sick of the terrible service, not to mention the mental stress we need to go through in following up and getting disappointed that they fooled us yet again!!! My consumer no. is 636715. Also, most times during delivery the delivery boys demand extra charged that what is mentioned on the receipt, few times we do not even get receipt!!

Regards,
Arun

I used to book refill of HP LPGs on line regularly. But since this morning the web site [protected]@hp.in doesnot open, the reason being unknown.

Dear Officer, We have made a booking of a refill cylinder this time on 15/09/2010 vide booking reference no. 347774 and till today i.e 27/09/2010 we have not got the delivery of cylinder and our last refill cylinder delivery is 01/09/2010. On raising the complaint to Refill Center dealer i.e Laxmi Entr. we are being given an excuse of shortage of gas supply. We are in the process of filing a consumer court complaintas well as a RTI to check the same as we have conatcted other dealers in the nearby area and there is no such shortage of gas supply. We have been going through such a big pain and agony from months of delay in delivery of refill cylinder and for ur refernec plz note the previous reference nos. in ascending order as 341840, 332326, 324588,etc. If such a problem persists and we are not geetting an adequate reply we will also approach Ministry of Oil and Gas for the resolution of the complaint as this is encouraging black marketing of the cylinder as also practised by Laxmi Enterprises in the area. regards Neelam Wadhawan c/o Neeraj Wadhawan [protected] [protected]

A Gas Cylinder was supplied to me on booking. i am unable to consume the same because the cylinder does not fit with the regulator.

Bhavani Gas Agencies(HP gas Distributors) located at Thanneermukkom Panchatyath, Distributed their HP Gas Cylinders to Unregistered Parties.Please Note the Complaint Below Applied and take Necessary Steps for Getting Gas Cylinders Properly to Registered parties like us.

Reference No. 10018770
Reported By Consumer
Registration Date [protected]:42 Closed Date -
Distributor BHAVANI GAS AGENCIES[protected]
Status Pending
Subject non availability of Gas Cylinder
Description I have booked a gas cylinder 0n[protected] booked by using HP-Anytime Calling Facility. I Hereby Submit my Booking No.267794.Still we have not received Cylinder after Booking as per Above Date.
Kindly take necessary step for getting Gas Cylinder to me as soon as possible.

By,
Reveendran
Complainant
Name Raveendran
Consumer No. 602896 Distributor BHAVANI GAS AGENCIES[protected]
Address Panackalthara
Town THANNEERMUKKAM State KERALA
PinCode
Landline Mobile [protected]
Email remya.[protected]@yahoo.com

non delivery of gas cylinder
i have booked my gas cylinder on 05.09.2010 with the booking no. 347970. and i got a message from hpanytime that HP GAS Refill is already delivered vide cash memo no. 48718 on 24.09.2010,but still i have not received the same. they are repeating the same for the last few months, whenever we call or register any complaint on hpanytime then only they deliver it.
Gas Agency: HP GAS - Super Gas Service
Address: Poonthi Road, Kumarapuram
Ph. No.:[protected]
kindly take necessay action.

Dear Sir,

My name is Santosh Ganpat Manore. My HP Gas Cylinder consumer no. is 643417. I have alloted Single cylinder only. I registered my requirement for 1 cylinder on 18.9.2010 but till date i.e. on 24.9.2010 no Cylinder is delivered. I have enquired with HP Gas dealer's office located at Wadala (W) i.e. Doshi Brothers and understand from them that my bill for sale was already generated by their system on 20.9.2010. They assuring me since last 2 days that I will definitely get Gas cylinder, but till date no delivery done.

I am 100% sure that this cylinder was sold by their Delivery boy to any Hotel for considerable amount of Bonus over and above cost.

Requesting you to take strong note of this and take suitable action. Kindly take strong steps to Restrict this type of Corruption.

My mobile no. is [protected].

i have booked cyl. last week but till today they have not done delivery of the cyl.every time i book the cyl. same story is reapeted.kindly improve the service or let me know the process of changing the agent.

Sir,
I have booked a Hindustan Petroleum Gas Cylinder on 31.8.2010 and booking no.361960 was given to me. No supply was made to me, I have already made several calls to the Distributor M/s Bawana Gas Service[protected] Kanjhawala Road, Bawana, Delhi 110039, Delhi as well as to the Head Office of HP Gas on Telephone No.[protected],[protected] but they are not attending the complaints in this regard. Then I have made a complaint to HP Gas Consumer Zone on 20.9.2010 through internet vide complaint No. 10017523 dated 20.9.2010. I was surprised that the status of my complaint was 'Closed' with giving any reason or without giving the assurance for delivery of cylinder to me.
Please tell me how I can got the refill cylinder which I Booked on 31.8.2010, my consumer No. is 604637.

Anil Kumar

My customer no. is 671234.
I booked gas for home delivery on 5.09.10 but till today 22.09.10 not deliver. Whenever i make phone call to no body pick up the call or phone coming busy.

And from today morning 9.00am, i am continuous calling (10am)but both phone(2321325, 2330825) are coming busy.

I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency. is Raj Gas service

4 RAJ GAS SERVICE

SHOP NO 12 , SATYAM PLAZA.OPPOSITE SHAMA RESTAURANT GURGAON
GURGAON
Haryana
Pincode : 122001 STD Code: 0124
Phone No : 2321325,2330825
Email ID: rajgas.[protected]@hpgas.hpcl.co.in
Emergency Service Cell


I hope your prompt reply in this regard.

My . contact no. is [protected]

i am suparna laskar my gas agency i.e (KEKAN GAS AGENCY,TINGRE NAGAR, vishrantwadi) every time telling us about shortage of cylinders and problem in the supply. They are also refuseing to take booking before (last delivery + 10 days ).
i am not aware about this rule , and he is also selling booked cylinder to others, This agency never give services and also very rude to the customes.
They also told me to do what i can do in this matter.
So i have left with no chioce with out complaint.
thank u

My LPG Gas Cylinder consumption generally lasts for minimum 1.1/2 to 2 Months.

This is being a small family of 3 members only.

My current Gas Cylinder lasted just 1 month.

Similar was the case few months back (around 4 months back).

Pls suggest me what to do.

My H.P Agency is :

DIPTI GAS SERVICES
5 / 6, Stuti Shopping centre,
Near Lalbhai Centre,
Bhaipura, Maninagar.
Ahmedabad, Gujarat.

Awaiting response on e-mail ID : jadli.[protected]@gmail.com

Regards,

Manohar Jadli
Mob: 0 [protected]

From,
Renjith
Puthalath House
Keezhattoor
Taliparamba
Kannur
Kerala

Sir,
My Consumer number is 614437 with m/s UniversalGasAgencies,Taliparamba,Kannur,Kerala.Very sorry to inform that this agency is very delay in supplying of cylinders even after booking 30days and they are not attending phone calls,while calling always i got the message that phone is temperarly out of order or a beep sound(engaged tone).When a personally went their office what they are always telling that you are in waiting list or your number is down in the order.I noticed that this agencey is giving cylinders without booking or the same day of booking to their friends relatives or those who are close to them.Here i am giving an example that is, On April 2010 my booking number was 293913, I patiently waited for my cylinder,that day the delivery vehicle came our area and i asked what was the booking number they are supplying that time,they told 296462.Immediately i asked for gas but told they dont have stock,i went their office and shouted, they told give you that evening but i got after 3 days. I am sorry to tell you that i am not in a position to visit their office freequently. This is happening over years. Please take necessary action.

Respected Sir,
This is to inform you that as per the advertisement dated 15th aug 2009 appointment for retail outlet dealer at BISAMKATAK the selected candidate Mrs TALINA BEHERA wife of MOHAMMED SAKEEL whose mother is already OWNER in M/S ASIAN GAS SERVICE PHULBANI ,
As per petroleum companies rule act if blood relation of family members are already dealers of BPCL they cannot apply in HPCL they have misguided the company by breaking rule already they have so many firms of bpcl retail outlet still they are selected for hpcl retail outlet this unfair decision by hpcl.

As talina Behera has cheated the HPCL but still they are selected this is unfair .

thanking you.
your's faithfully,
R K Nayak

delay in delivery of gas cylinder (HP DELEAR)
Dear Sir,
Cosumer no.612502 of GAS Agency : Doshi Brothers 249, Fatima Mansion, Station Road Wadala, Bombay Phone:+[protected] doshi.[protected]@hpcl.hpgas.co.in .After booking, regularly they are taking 10 -20days to deliver gas cylinder also not lifting phone in one time, we are very up set for same. so...

HP Gas cylinder (Domestic) Our supplier is Amrut Gas Agency (silvassa). My consumer No:- 63619.
Dear Sir ,
We are totally feed up with our supplier. We have booked our refill 15 days back but till today we have not recived it. When ever we call them up there reply is out of stock & will send you as soon as we recive fresh stock. But to our utter suprise we have seen that refill to Goverment serevants are done that also the very same Day. When we complain about it the agency reply is rude & arrogant manner. Even after sending you this complain I know I will be Harresed in future also because he is the sole distributor (Monopoly). We would also like to suggest HP/ BP to appoint more Agencys so that no one has a Monopoly in Consumer Goods.
Pls note:- We have two cylinders but the Agency refills it once a month. (They say it is as per Companys rule) So our second cylinder as become A SHOW PIECE.

Sir, MY GAS CONNECTION LOCAL TRANSFER FROM VIJAY NAGAR TO RAO, INDORE BUT RAO GAS AGENCY PROCESSING IN 10 DAYS FOR TRANSFER AND THEN I BOOKED GAS CYLINDER FOR REFILLING BUT 8-10 DAYS TILL DATE WE HAVE NOT RECEIVED PLS NOTE MY COMPLAINT
AND DO THE NEEDFUL ( COUNSUMER NO. 608334 ) MOBILE NO. [protected]

sir,
poonam gas agency, khajpura,jagdev path patna. is not supplying gas on time, everymonth i personally complain to the manager of said agency but he is not taking any interest.my booking date is 23.8.2010.
consumer no. 613964, consumer name ... Dr.Md.Fatehuzzaman. patna.
thanks

I AM VAIBHAV PAREKH FROM SURAT. MY CONSUMER NO. IS 614794. I HAVE A CONNECTION OF GAS CYLINDER OF NAVSARIWALA TRADERS, NR. MAJURA GATE, SURAT. EVERY TIME I RECEIVED MY CYLINDER DELAY FROM BOOKING. BEFORE 3 MONTHS I WAS RESIDING IN RANDER. THERE I RECEIVED MY CYLINDER REGULARLY. IN 1 OR 2 DAYS. WHY THIS AGENCY(NAVSARIWALA) NOT DELIVER IN SHORT DAYS. EVERYTIME 8 OR 10 DAYS WE RECEIVE OUR CYLINDER.

KINDLY DO THE NEEDFUL FOR THAT.


VAIBHAV PAREKH
SURAT
[protected]

MY NAME IS VIKAS MAHAJAN DHARIWAL DISTT -GURDASPUR (PUNJAB) I AM HP GAS CONSUMER.MY COSTMER NUMBER IS 527962 .I ONLINEBOOK MY REFILL DATED[protected] ONLINEBOOKING NUMBER IS 304015. DATED[protected] REFILL IS NOT DELEVERED BY DISTRIBUTER. OUR DISTRIBUTER AGENCY IS VIR GAS SERVICE GURDASPUR ROAD DHARIWAL(AGENCY CODE[protected]EMAIL ID-virgas.[protected]@hpgas.hpcl.co.in ) I COMPLANT AGAIST DELAY IN REFILL SUPPLY IN HP COUSTMER COMPLAINT ZONE FOUR TIMES DIFFRANT-2 DAYS MY COMPLAINT NUMBER IS 10015268; 10015462; 10015613; 10015889 BUT AFTER 11 DAYS DOSNOT SUPPLY REFILL BY DISTRIBUTER OR DOSNOT SOLVE MY COM PLANT BY HP GAS COMPLANIT ZONE. PLZ SOLVE MY COMPLANT AS SOON As AND STRICTLY ACTION AGAIST COMPLANIT