Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Respected Sir,

Cost of a domestic LPG (cooking gas) cylinder weighing 14.2 Kgs (written in paint on all cylinders) in Jammu is Rs. 368.75 per cylinder and we have to collect gas sold through vehicle of various companies at selected road side outlets. There are three gas agencies Viz. BAHAT GAS, HP GAS and INDANE all selling it @ Rs. 370.00. Previously cost of same gas cylinder was Rs 331.50 and all the said gas agencies were selling Gas @ Rs. 340.00 per cylinder. You can confirm it from consumers any where particularly from consumers of Durganagar, Roopnagar Jammu. Imagine illegal earning of gas agents. I my self purchased Gas a number of times at overpriced rates as said above. No action was taken by gas agencies even on complaining. Height of high handedness on the art of gas agencies is that BHARAT gas agency did tell me always when ever I purchased gas directly from agency that I should purchase gas at their identified outlets only, obviously they can get their share of the booty. However, they did not refuse to sell it there. (Because gas is not supplied daily at the identified road side out lets) There is no arrangement for weighing the gas cylinder on spot. I am sure cylinders of Bharat gas contain less than the actual weight. Be it known that selling gas duly weighed in presence of customer is mandatory for the seller. This should be introduced immediately in Jammu. Gas distributors behave as if they have done some favour to the customer for selling him the product.

My submission is that the said gas be sold at nearest 10 rupees figure say Rs. 370.00 and the cost be compensated to consumer or company in the next revision of rates. Don’t you know that 25 paise and 50 paise coins are no where available now. When Railways even small auto drivers etc. do not charge in paise why should gas agencies behave irresponsibly. It is nothing but a choonga (as it is called in desi) to gas distributers and their employees same is the case with other petroleum products. I once again request to direct your distributors not to loot poor man and cost of the cooking Gas and other petroleum products be rounded off to the nearest 10 rupee figure.


Raina PN
223-J/1 sec 2, Durganagar
PO Roopnagar Jammu 180013
[protected]

Dear Sir
My name is Purshottam Porwal My Gas ( Consumer) Connection No is 221353, It is almost 5 year Old, Taken From the HP Dealer "KISHANGARH GAS AGENCIES" Opp Adtiya Mill , Madanganj Kishangarh Distt Ajmer Rajasthan, from Last 3 year I am Continuning in touch with GAS Agency's representative & has been told that EXTRA Gas cycleder (They Called it DBC) is t allotment is banned for the time being, I dont know why it has been baned & who did it,
will you please let me know when I can be alloted extra gas cyclender

Dear Sir,
Managing Director Hp Gas

Sub. Find out Consumer number

Sir,
Respectly i miss my consumer nimber, Please find out mu consumer number, Kindly inform me. Thak you
Yours
Shivprasad Nagar C/O Shri (Late) Nagar Sanskrit Mahavidhlyaya ke samne Kota Road Baran (Raj) Mob. [protected]

Hello Sir/Madam,

I was the victim of an incident of cheating at the HP Gas station in Vadapalani, Chennai (Opposite green park hotel). The personell are not asking to check reset to zero which should be mandatory. They diverted my attention both at start of fill and end of fill up (by talking about what I need in the bill and that my Santro's tyres are flat etc..).

I have paid 1000 rupees and ended up with much less than half tank on my Santro, which means they managed to fill about 5 litres of petrol than the 18 litres mentioned on the bill.

Request you to report to concerned authorities, and prevent similar incidents at this pump.

Thank you,
Vinod

Dear sir ,

I have taken the new connection of HP gas through Aashu agencies at the time of the delivery of the connection aslo they have misguidded me by saying that it will come to ur home today only but the deliovery of my connection was done after 2 days time and I use to call several time to their office but they are not responding to it. After a month time my gas was finished so I called on 32664855 on 20/08/2010 and booked the cylinder my reference no. was 27224 and the madam told me it will deliver within 2 days time but till today it has been not deliver .
So today morning I have called again to their office on the same number mention above But the response I got from that Madam was not acceptable she was talking like that I have made some crime to call on this number . I asked her that I have booked the cylinder but still it is not deliver so she has checked my account and asked me to call there delivery boy to ask why it is not deliver . I have continusely calling to their agencies 2 or 3 times daily to get an update but they are not taking an action when I asked for the senior person Name and his contact number she refused to give me when I asked her name she hangh the call by saying that I can do what ever I want so this is not acceptable from My side . so I request you to please take some immediate action against them . My consumer number is 665447 and there company issuing number is 956230 . Please sir or Madam help me as an customer I am very upset with their services. My contact no. is 28709221 & [protected]

I am Sangram Dash
Dt. 28/08/2010

I have a scooty and I used to fill my scooty in different petrol pumps in bhubaneswr but I noticed that some of the petrol pumps are cheating in the quantity of petrol to be given to the customer. It is clearly shown in the oil meter that the quantity is not the same which is fill in other filling stations. they cheat directly infornt of you like moving your attention form the oil meter to anything else or the filling meter starting from Rs. 10 or from Rs. 20. etc.

how the cheating should be avoided and stopped please do something.

HP is using expired LPG gas cylinders posing life threats to their customers. Some of the cylinders are in such a bad shape having dents all over it .It is scary to even go near them. We are forced to keep these TIME Bombs (cylinders with expired dates and dents) right inside in our kitchen in vicinity to our children. Are we safe at our own house.

When asked they responded back that it is a normal practice for cost saving and no incident is reported till now. And if we will complaint nothing will happen they will paint the same cylinders with new dates.

(They are waiting for incidents to happen)

Most of the consumers are not even aware how to check expiry date written on their GAS cylinders .

For example D08 means that this GAS cylinder will expire in third quarter of Year 2008 (You will find most of the cylinders in this range)

Kindly take a note and let us know who is responsible for auditing their warehouses. Normal Public cannot survive without LPG and are forced to take this huge RISK.

One day a Mechanic from Pravin General Stores, Hadapsar came to my home to check the gas connection and stove. I haven't asked them to send a mechanic for that. After checking few foolish things, he asked me to pay Rs. 40. I told him that I haven't asked to come here and also you did not check the things properly. He started saying that if you dont pay money you will not get cylinder next month, also you wont get double cylinder.

After that incident I applied for cylinder on 7 Aug 2010, the person told me that you will get it in 10 days. I haven't received the cylinder after 17 days. Now they keep postponing the delivery whenever I follow up.

I want to complaint against Pravin General Stores for applying unnecessary charges and harassing HP consumer.

I request you to look into same issue.

Thanks,
Vikas Sonar ([protected])

From-
Gadadhar Rath
Consumer No-613909
Plot No-1147/2323
Basudevnagar, GGP
Bhubaneswar-751025
[protected]@gmail.com
Cell[protected]


To
The Sales Manager(LPG)
State Office, HPCL
ALLOKBHARATI
Saheednagar, Bhubaneswar-751 007

Sub- Non delivery of refilling cylinder in due time.

Respected Sir,
I Gadadhar Rath , consumer No-613909 of SWASTI FUEL CENTRE, Gajapati Nagar (RCMS Campus), M.R Colony, Bhubaneswar-17 would like to intimate that, I have booked on 05.08.2010 for refilling cylinder over phone and allotted number 2703 with reply that the refilling cylinder will delivered to me within 6/7 days but till today I have not been supplied the cylinder though every day got a codified reply that, today you will get the cylinder definitely since 16th August 2010.

Today when I called the Swasti Fuel Centre over phone at about 9.15 hrs the phone receiver has replied the same as earlier and clarified me that, “ though bill has been issued in your favour since 4 days back it is difficult to deliver the cylinder in Rasulgarh area in time”. He advised me ‘ to receive the cylinder from the Godown though provision of door delivery is compulsory for the distributor and nothing will be happened even if complaint will be lodged against the distributor in this regard’ . His reply proves that the mischief attitude of SWASTI FUEL has been approved by the HPCL authorities.

It is therefore , requested kindly make an enquiry on the mischief / harassing attitude of the distributor to save the rights and benefits of the consumer. Your good office did not take any action on my complaint through email dtd 10.08.2010 and 11.08.2010 and compelled me to attend your office physically as this is not the first instance . Rasulgarh is within Bhubaneswar so door delivery by the distributor can not be denied . The Cylinder delivery staff may kindly be instructed to take weight of the cylinder during time of cylinder delivery. A line of reply regarding instruction/ action taken by your good office in this case may kindly be intimated through email to me to avoid filing a case in consumer court.

Sir my pssbook is loset at many times and any times complain at gas agency but not any response and very bad behave me so it's my personal request for you please do action.

My connection Name Smt. Roshan aara
Addres sonar patti mohalla siswa bazar distt maharajganj
connection /passbook no.[protected]

I MR.SONBA WADKAR A RESIDENT OF LOWER PAREL EAST.
MY CONSUMER NO-620303.
FIRST THING I WANT TO COMPLAIN IS THAT THEIR
DELIVERY IS VERY LATE.
SECOND THING IS THAT THEY DON'T ATTEND THE
PHONE CALLS.THEY JUST KEEP THE PHONES ASIDE.
AND WHEN ASKED THEY JUST SAY WE ARE VERY BUSY.
THE OWNER OF THE SHOP IS NOT BOTHERED TO MEET
ANY CUSTOMER.
SHOP DETAILS ARE AS FOLLOWS:
PHONE NOS ARE[protected],24923999,[protected]OF
WORLI GAS SERVICE
VEERJIJAMATA NAGAR,DR E.MOSES ROAD,
WORLI,MUMBAI-400018.

THANKS
SONBA WADKAR

Dear Sir,
I am holding Gas connection of HP from Ratna Gas Agency. My consumer no. is 621356 and Dealer is Ratna Gas Agency,HMT hills colony, Kukatpally, Hyderabad.
I have less usage of Gas due to which I book gas once in a 4 or 5 months. Last time I have booked Gas on 09.03.2010.

Recently I have booked Gas on 09.08.2010 as expressed the urgency to the dealer that it should be delivered within 3 days as there is no alternate at home. till today I did not receive the gas at my home and I need to get the food from outside for my family and kids.

Please treat it urgent and deliver the gas on today itself without fail.

Regards,
Sunita Jangra.

dear sir
My Consumer No. is 201620 and my agency;s name is 'ASHOKA GAS AGENCY'.agent of the agency came at home for checking gas cylinders he told to change the gas pipe and we did it we had changed recently and using ISI mark pipe but now they are forcfing that we have to use company's pipe so that they are not providing us gas cylinder on time,eventhough HP gas distributor/ dealer is so much arogent, misbehave with us, non cooperating person.. .
my details are as following :
S.L.Gupta
conumer no. : 201620
contact no. : [protected]
please take action as soon as possible.
thanking you.

phone no not responding at all
Dear Sir

my self vannamuthu from isnapur i have 01 no. of Patancheru agency
1.[protected]

i tried more and more time on these no. but phone is not responding pls do somthing for that.

i am still looking for ur reply. pls do needful as soon as possible.

customer
Vanna muthu
ph no.- [protected]

Sir,
We have lost our Gas connection card and we don't have regarding papers also.
It was on the name of my father Late Sri Bharat Bhushan Barchhiha.I asked to my dealer for duplicate connection but he is asking for papers.
Detail of our connection is :
1.consumer no. 604291
2.Name-Bharat Bhushan Barchhiha
3.Add:C/O Sri Rajesh Nayak,vikas vihar colony,mahadeo ghat road,Raipur(CG)

4.Dealer:Parwez Gas Agency,Tatibandh,Raipur(CG)

Hello,
My name is Nomaan Qureshi. I am living at 307/A, Habiba Manzil near Meraj Manzil, Kausa , Mumbra, Dist-Thane. 400612. The kitchen Gas agency here are compelling comsumer to buy unneccesory product to them. For example, If you buy a new connection, Then it is compulsory to buy following products else they will not give you connection.

1- 2 kg. Tea bag worth Rs 400 and above.
2- Kitchen appron worth Rs.300 and above.
3- Gas Stove. Starts from Rs 1500 onwards.

Let me explain you my personal experience, The regulator of my gas stove were damaged. I called service man and he adviced to buy new one. He told me to just contact agency and they will provide regulator with the charges of Rs 25. When I went there and I told that I want to buy new regulator, they compelled me to buy1/4 kg of tea i:e worth rs 100 ( 400/kg). They told me that I have to buy this tea or else they will not give me regulator.
I request you to please look into this issue asap. As it is not for one person or one family, it is for entire city.

I HAVE MADE A BOOKING ON 28-07-10 AND I REQUESTED THEM THAT I HAVE SINGLE CYLINDER CAN YOU PLEASE MAKE THE DELIVERY LITTLE EARLY AND IN REPLY THEY SAID OK MADAM. BUT AFTER 7DAYS AGAIN WHEN I REQUESTED THEM TO TELL ME THE EXACT DATE OF DELIVERY THEY SAID YOU WILL HAVE TO WAIT ANOTHER 15 DAYS. MY QUESTION TO YOU ALL THAT WHY WE HAD TO FACE THE PROBLEM REPEATEDLY WITHOUT ANY NOTICE OF CRISIS IN THE GAS. PLEASE SIR THIS IS MY EARNEST REQUEST TO YOU PLEASE TAKE A SERIOUS ACTION AGAINST THIS M/S MAHANTI ENTERPRISE.

Hi,

Today while filling the petrol in my car, i found some strange behaviour from fuel fillling agent.this is common behaviour i saw at all gas station.While filling the petrol, one person continues talks to you for diverting your vision from fuel indicator and other one fills the fuel.Normally when i fill the petrol in my car it takes time to full the tank but this time when i was there at HP petrol pump on sv road malad near chincholi bandar road, i found fuel filling agent are filling less petrol. when i asked one of the person, he was telling me that your fuel tank must be empty but when i asked him that how can petrol filled nos are higher than capacity of petrol tank then he said your patrol tank capacity is wrong and check with your car vendor.

this i have never faced before, i see lots of complaints but what action is being taken ?

how do we cross check whether this complaints are taken seriously?

Letter to the regional manager – HP gas.

To
The regional manager,
HP gas Division,
Trichy.

Sir,
Sub: Complaint against irresponsible gas dealer.

I am the consumer of HP gas since 15 years. My consumer number 2460567.
My agent is Kauvery gas agency.Promenade road. Near Head post office, Trichy.
Here by I want to inform you that the above said agency is not providing good service. They are ignoring our telephone booking .Most of the time they are absence of mind. During refilling time they are not following seniority list. Every booking is delayed by there negligence in work. It causes very much inconvenience to my family. I am unable to have a peace of mind because of their negligence and ignorance. Kindly take necessary action against them. If possible change my service with suitable prompt dealer near by Ayyappa nagar, KK nagar area.
Expecting your favorable action against this matter.
Thanking you.
Sincerely yours,
Buddhar Subramanian.
Mobile [protected]

Dear Sir/Madam

I have booked HP cyliinder for refil from 45 days.it was due on first week of july . I have been to the booking office
thrice ,made numerous phone call. they tell me delivery person is not available. Ramji khimji talegaon is making
people come to their godown and que for 1-2 hrs everyday .this has become a means of saving money as they
find it cheaper for people to come and pick up cylinder.Ramji Khimji also makes compulsary to buy gas stove
from them for new connections. it cost Rs 8000 to 12000 for getting new connection. could you kindly look in this matter as I feel this is against law.

Regards
Rajendra bhegde