Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

I am a customer of HP gas company, residing in Bapunagar area of Ahmedabad. Customer no. 621832 and my HP gas agent is Pramukh Gas Agency, Near Janu Electronics, Khodiyar Nagar Char Rasta, Bapunagar, Ahmedabad.

I have lodged my request for cylinder 8th March, 2010 but still have not received the cylinder. Also from past few times, the cylinders are found to be significantly low weighted which may be because of gas theft from the cylinders by the agency. Many of the customers have encountered high cylinder leakage which may put their lives in danger. Also, company is not considering application for second cylinders eventhough I am fulfilling all the criteria.

Yourself is requested to take strict against and to ensure customer's satisfaction.

Thank you.

Dear Sir,
i am very much regret to say that, as a consumer having no- 630241 (six three zero two four one) of HP Gas Registered in our local HPCL SWATI FUEL CENTRE of Gajapatinagar, Bhubaneswar, Orissa, India, it is found regularly delayed delevery of Gas even after 15 days of Booking. Last time i had booked dtd. on 26.02.10 over telephone. Still we were not able to get the gas till today.
we don't understand why this sort o[censored]nscheduled irregularities arise? Hope you will understand the emersing need of the consumer.
Gobind

Several times we have contact with the Distributor for supply the gas cylinders in proper time..We have booked the gas cylinder on 28.01.10..but till now we have not received the same....so please suggest me that what we will do now...?
I have also logged a complain in HP consumer care the complain no is 0903487...They are not responding...We are waiting for your reply....


Consumer No:608664
Distributor...

Sir,
Booked for a cylinder at Sanika Enterprises,L.P.G. Distributor,Baghra Road,Baripada,Orissa as a retailer vide sl no:2900dt26.01.10,but till to-day inspite of repeated approach this could not be delivered.Rather during approach their empoyees are misbehaving &harrassing like anything.My consumer no:600075.Distributor code:302070.Everymonth it has been their usual practice for most of the innocent retailers to facilitate blackmarketing.Please help to provide regular,timebound delivery.
Yours
Sincerly
Tarani sen Dhal
Janardanpur,Ward No:15,Baripada,Orissa

Dear Sir,

The dealer Onkar Gas services is forcing us to buy Hot Plates & we don't need it so kindly do provide me the Respective officer contact no. where I can Lodge a complaint.I had also lodge a complaint on companies website on 27/02/2010 & is yet to receive response from thier side.

Thank you,
Amol Bhalerao.

sir/madam,
I am a custmer of hp gas cylinder vide my consumer no.604394 of Indradeep Agencies,36 Mahavir Shopping Centre, Agra Road,Kalyan (W), Distributor code 95983-0, and one no. gas cylinder has been delevered to my home at 209 sabarmati, lokgram complex, kalyan(E) on 25 feb,2010. Yestarday, during given connection to the gas oven, it is found that the gas is leaking from regulator . I stopped the connection and on 05 mar,2010,I complained to the agencies for inspection. one so called service mechanic came and found that the rubber washer inside the nipple of the cylinder not properly seated. he rectified the same but charged Rs.60/- as service charge which i paid. I understand that it is quality control problem of the company and I need not to pay any service charge.

It is, therefore, requested to investigate the matter and reply in the e-mail address .
Thanks & regards.

usanath maitra

I booked gas for home delivery but till today not delivered. Whenever i make phone call to their representative, she says it will take 10-15 days to deliver. I am very sorry to say we are facing much problem due to this type of service and it is regularly happening with HP. My Gas Agency Distributor is HP GAS EMARSONS, Kashmere gate, Delhi.

So plz help me out to get the refill gas cylinder as soon as possible or tell me some other way to tackle this problem.

Consumer No. 688611

From
Dr A C Dhariwal
Add.-D-I/8, 14, Rajpur Road, Civil Lines, Delhi-110054.
Mobile No.-[protected]

my consumer no is 611612 sir my family is staying at madgul village from last 2 years we are getting problem with getting supply of gas from last one and half month he was supplying the to others in the same place like hotels but he was not supplying the gas to us we have also problems with childrens they are disabled so many times i am calling to the dealer and also to the supplier they are saying no stock and also the supplier mr, jungaiah can not lift the phone and it goes to swith off his mobile no is [protected] and the dealer number is [protected] please kindly solve the problem immediately

SIR
I LIVE IN PANDARKAWDA DIS: YAVATMAL,MAHARASTRA.
I REGISTER COMPLAINT AGAINST PRERNA GAS AGGENCY, PANDARKAWDA DIS:YAVATMAL (MH).
FOR EVERY MONTH HE DEMANDING EXTRA MONEY FOR GAS CYLINDER.GAS DISTRIBUTE SELL GAS CYLINDER IN BLACK.FOR REGULAR DISTRIBUTION ,THEY DON'T HAVE CYLINDER.
I COMPLAINT AGAINST
1. STORE GAS CYLINDER ,AND SELLING GAS CYLINDER IN BLACK.
2.HE DEMANDING EXTRA MONEY FOR GAS CYLINDER TO REGISTERED CUSTOMER.
3.HE DIDN'T DISTRIBUTE REGULARLY GAS CYLINDER

Dear sir,
1.My gas connection (H.P.) Transferred from dadri to noida (shiv sai gas agency). 1st time 6feb. 10 I deposite to all paper (rent aggriment/duplicate sv copy etc) as per instruction by shiv sai agency. Than he will immediately given consumer no. 619004 and gas booking no. 4645 to me.
After I call on 17 feb. and I say gas refill not receive on my current address (c/o R.N. Jha B-370 Near bal bharti school Kalyankunj Sec. 49 Barola Noida U.P.) than phone attandent ask all previus history and say refill receive you on next day.
After I call 23 feb. and say to all previus history and refile not receive also say than phone attandent say your consumer no. is 619041 and your booking date 17.02.10. when I ask why this change than he no any satisfied reply and say your delivery will send on next day.
After I call on 25 feb. to till date approx 20times but some time phone engage,some time phone switch off, some time out of service…………………..
During this period I go personaly 2 time to hp office in salarpur bhangel noida but they are have not any action.
2. My current address not correct in internate hp zone.
My current address is below-(Address proof is rent aggriment allredy submit)
Mukesh kr. Madanawat s/o sh. Ajay Pal Singh
c/o R.N. Jha B-370 Near bal bharti school Kalyankunj Sec. 49 Barola Noida U.P.
last in I say I am very sad on this side and its service.
I request pls update my profile and immediately send my gas reffile

Thanks
Mukesh kumar Madanawat

DEAR ALL,

This is inform that I have booked HP GAS on 04/02/2010 , my gas dealer is
PRAGATI GAS AGENCY - GURGAON ( hARYANA ) This gas dealer shall not lift phone nor supply gas, he does not book the gas and does not give the bill of gas on supply to many customers.

pl. note this phone numbers[protected] &[protected].

my gas number is 707892., NARSINGH RAJ, H.no. 809,sector-4, gurgaon.

Since this GAS DEALER HAS EARNED HUGE AMOUNT OF MONEY, AND HAS ABUNDENT CONNECTIONS , GIVE CHANGE TO OTHER PERSONS BY CUTTING THE CUSTOMERS AND DIVERTING THEM TO MORE THAN 2-3 PERSONS.

PL. PUNISH THIS DEALER FOR BLACK MARKETING AND NOT GIVING ANY SATISFACTORY SERVICES TO CUSTOMERS.

REGARDS,

NARSING RAJ
MOBILE NO. [protected]

Respected Sir, This is to inform you that as per the advertisement dated 15th aug 2009 appointment for retail outlet dealer at dharangaon upto 3km from the railway crossing on jalgaon road the selected candidate Mrs Shakina Khujema Shakir wife of Khujema Shakir who is already partner in M/S Hakimuddin Kikabhai and Sons (BPCL S.K.O dealer at dharangaon)Khujema's brother Mustaq Shakir who is BPCL retail outlet dealer at dharangaon (Kikabhai Mulla Kaderbhai & Sons)Shakna's nephew Murtuja Mustaq Shakir also a dealer of BPCL retail outlet at jalgaon(Kadri transport co)Shakina's brother in law is also a dealer of BPCL at amalner dist jalgaon.as per petroleum companies rule act if blood relation of family members are already dealers of BPCL they cannot apply in HPCL they have misguided the company by breaking rule already they have so many firms of bpcl retail outlet still they are selected for hpcl retail outlet this unfair decision by hpcl the result for the application was on 27th jan 2010 the selected candidate list is as follows:
1) Mrs Shakina Khujema Shakir
2)Mrs Aarti Raju Patil
as shakina khujema shakir has cheated the hpcl but still they are selected this is unfair to mrs aarti raju patil where has i am also liable to be selected as a dealer so please sir help me to get right decision .
sir hope so you will help me out to get right decision from hindustan petroleum shakina shakir and family have so many dealership i must also get chance because even i deserve.
thanking you.
your's faithfully,
Aarti Raju Patil
[protected] [protected]
aarti.raju.[protected]@gamil.com

MISBEHAVIOR WITH THE CUSTOMERS(WHEN BOOKING CYLINDER)

LESS GAS IN EVERY CYLINDER

NOT DELIVERY IN TIME

THIS IS A WRONG NUMBER

HE SAYS MY POLITICAL RELATIONS IS VERY HIGH

consumer no[protected]
name[protected]s.k.purohit
address[protected]shivaji ward kothi bazar betul
city[protected]betul m.p.
distributor[protected]shivalalya sona hp gas service betul.
sir
mere booking 13-01-10 ke hi jiski dilevary mughe aaj 20-02-10tak prapth nahi hui hai.call karne per no reply ho raha hai. booking karne ke baad bhi 25 se 30 din me gas ki home delevery prapth nahi hoti hai

My Consumer Number is 801955 in the name of K.Narsimha.I booked gas for home delivery on05.02.2010 but till today 19.02.2010 not deliver. Whenever i make phone call to their representative, he says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP.
Im not satisfied with your service.
Kindly take immediate action and do needful to me.

Regards Sai

My distributer Address
Lakshmi Vaishnavi Enterprises
#80, Huda Complex, Tarnaka
27007203, 27007204, 27007205.

As per the MRTPC notification to get a new connection a customer need not to buy additional products other than cillender, regulator etc. whic are not HPCL products. But local dealers are makind fraud by forcefull trade of Stove, ooker, Bulbs, etc. When the costumer differs to buy the items their applications are ignored.

Below are the actual charges and conditions. But they are charging around Rs.5,300

The nearest HP GAS distributor may be approached for a new Gas connection. Alternately you may book for new gas connection on-line. Details of cost of New Connection with Double Bottle Cylinder (DBC) (two cylinders and one regulator) along with cost of LPG is given below:

Fixed Cost: Refundable Deposit for Two Cylinders @ Rs. 1250/- each = Rs. 2,500/-
Refundable Deposit for One Regulator @ Rs. 150/- = Rs. 150/-
Cost of Domestic Gas consumer card = Rs. 25/-
Cost of Two Refills - Present price according to your area as applicable.
Cost of hotplate/stove and Suraksha Hose (rubber tube) will be extra.


Following additional charges are applicable towards Installation/Inspection charges:
• Installation charges for new connection = Rs. 25/-
• Inspection of Hot Plate at the time of release of New connection at customer premises = Rs. 150/-

In case of issuance of Double Bottle Cylinder as New Connection no administration charges will be levied separately for additional Cylinder. However, if additional Cylinder is issued separately administrative charge of Rs. 25/- is levied.

Stamp duty on actuals is levied wherever applicable.

Please review the link http://www.hindustanpetroleum.com/Upload/En/UImages/MRTP%20Note.jpg

Consumer number: 111269

I want to inform your kind self that I have been suffering by the faulty services of the above mentioned gas agency since long. He never delivers the gas on time and whenever I enquire regarding the delay, he says that we haven't booked the cylinder. If I insist, they start shouting and misbehave often. I have noticed it since long but they seem not to improvise at all. The agency doesn’t dispense...

Booked Gas through AUTO Booking system of HP Gas. Dealer M/s. Tap Trisa is telling that booking was not registered and not deliverying refill. Asked to book afresh personally in the shop. Then what is the necessity of AUTO Booking system. Why should customer spent money towards telephone call charges.

To,
Respected Sir,
This Is to inform you that as per the advertisement dated 15 Aug.2009 appointment for retail outlet dealer at Dharangaon up to 3 km. from Dharangaon Railway crossing on Dharangaon-Jalgaon Road The selected candidate Smt. Sakina Khazema Shakir at Dharangaon, She is wife of Mr. Khazema Shakir. Who is already Partner in M/s. Hakimuddin Kikabhai & Sons (BPCL S.K.O. Dealer, At. Dharangaon) and Khazema’s Brother Mustaque Shakir Who is BPCL Dealer (Firm Name. M/s. Kikabhai Mulla Kadarbhai and Sons Then Sakina’s nephew Murtiza Shakir already Partner in BPCL At. Jalgaon Firm Name Kadri Transport Co. Then Sakina’s Brother in law Mr. Hakimuddin Mulla Kadarbhai already BPCL. Dealer at Amalner, Dist. Jalgaon. According to Company rule the selected candidate of blood relation, family member can not be appointed as a dealer of other company they have misguided authority of HPCL by braking the rules under right the information act this is the request please take severe action

Thanking You…


Your Faithfully
Mr. G. K. Patil
Mob. [protected]

I had booked for Gas refill on November-09 through IVRS no response for 2 months the I enquired over Phone (the land line no they keep always out of oder it is a himalayan job to get them over phone) they said ur sub office was closed so couldnot delivered. I could not remember such a situation any way I booked again on 11-01-10 and waited. But on 09-02-09 i got message in my mobile ,gas will be delivered within 48 hrs . Then on 10-01-10 i got again message that ur gas delivered !. Then again I contacted the agency they told the same answer my house was closed .Then they promised they will deliver it within 3 days. but no respose , phone also recever off, i try to know the posi tion in IVRS then it announced ur booking is on 11-02-10 !. What should I do next .My consumer no 607762.Very badly in need of GAS.