Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Respected sir;
i am the reasideht of khanouri mandi Distt. sangrur (pb) have to inform in our city some
people done black of cylinder with the help of distributour .Some people have 40-50 copy .
so'please cheak these copy .
sir i do complaint some days ago u dont attehtion about it
aggency address
shiv shiva gas service patran
patiala (Pb.)
my mob. no. [protected]

Hello,

My Complaint is regarding one of the HP gas distributor/dealer named SHREE RENUKA GAS SUPPLY CO. Address: Neeta Park, Airport Road, Yerwada Pune.

The Dealer follows a Improper policy of Delay in GAS cylinder delivery for those who have booked legibly, and they sell stock to people who are favoured because various reasons better known to RENUKA GAS people.

HOPELESS service, CORRUPT system...

This is regarding the periodic inspection being carried out on domestic gas connection. M/s Murali Enterprises, #51 Ramanjaneya Layout, Bangalore-560037 is my supplier/distributer. The complaint is not against their supply. It is regarding the inspection being carried out.
My connection was inspected in the later quarter of 2007. When the person came for inspection I contacted my distributer over phone and confirmed the activity and was told he carries an ID card. I verified before letting him inside my house. He even carried my connection number and address. According to his suggestion I changed the rubber tube. At that time I asked my distributer why a prior intimation of the visit was not made to me. The answer I got was it is at the instruction of the company the party is visiting. I informed them afterwards that the inspection was carried out and tube replaced.
Today[protected] another inspector came and his visit was mentioned by the person at the distributer end when I booked my refill 2 days back. To my surprise this inspector is telling me the tube I got replaced on previous occasion is one(green) which was discontinued 3 years back now it is Suraksha LPG hose guaranteed for 5 years. Also surprising is that him telling the previous inspection was not authentic. After confirming from the company I allowed him to carry out inspection process. The biennial inspection form for the current activity is 8125 dated[protected].
My question to the company is why they can not authenticate this important inspection visit by the company itself informing in advance in recorded manner? Even though I confirmed over the phone why they did not take action against the previous person if his inspection was not authentic.
I urge the company to make it official to depute persons with the identity of inspector available in your web site . Carrying ID alone is not sufficient. The same must be available as web information This is to avoid frauds accidents and damages to consumers and making the company and the distributer act as more responsible ones making the consumers confident.

Please warn all customers of this kind of illegal visits and take adequate preventive actions including alerting police departments too.

Antony Michael
H P Consumer No. 553218
Bangalore.

I am a senior citizen and drawing my Gas Cylinders from Fairways Stores (LPG Distributor) Gopinath Bazar, Delhi Cantt, New Delhi and my consumer No. is 23327.

We are a family of 7 members and one cylinder does not last for more than 21-22 days. Whenever, we tried to book our order for another refill the same is refused on the ground that no such request can be entertained before the expiry of 30 days of the last delivery. This causes us lot of hardship especially in winter season when we have to manage last 5 - 6 days without Gas.

I just want to know is there any rule framed by the Government, which prohibits supply of another gas cylinder within 30 days of the last delivery. To my understanding there is no such prohibition.

I request you to kindly clarify and also to instruct the concerned Gas Agency to entertain the gas booking after 20 days.

Thanks & Regards,
D.N.Vadhera

To
The Hindustan Petroleum Corporation Ltd.

Sub: Complaint against monopoly in distribution of HP cooking gas. (Distributor code: - 960290)

Sir,

We the gas customers of Phulbani town beg to state this following few lines for your kind consideration and favourable orders.

That, setting up a gas point in any place is to encourage the people to turn their faces from purchasing the firewood and charcoal for their daily need. It indirectly
preserves forest and helps to maintain the environment at balance. The prime intention of this noble step fails to attain its degree in Phulbani due to the monopoly and high handedness of the stockist. Customers are so harassed that new customers have to think ten times before stepping into the gas counter.

Secondly, the worst example of monopoly of the dealer is the distribution of cooking gas. There is provision to deliver this gas cylinder at the door of the customer at the cost ofRs. 362/- but these customers are forced to pay the same at the godown and to lift at their on cost which is unjust and unlawful.

Thirdly, the dealer has opened a number o[censored]nauthorized counters at Khajuripada, Phiringia, Sarangada and Balliguda etc. places. He delivers a major portion of these gases to these unauthorized dealers and creates a man made shortage of cooking gas in Phulbani. The system adopted by this dealer helps him to earn foul money by black marketing the same and gives the customers endless sufferings.

Though there is provision to book cylinder over phone but he turns a deaf ear whenever he gets calls about it. We are so many times informing to Marketing Mana~, Sri AK. Behera but he also no action about it.

The customers are unable to get a gas cylinder after 20 or 25 days of the booking and deposit of money at the counter. Whereas kith and kins of dealers are able to avail instant opportunity provided to them through back door system on the same day of their booking.

New customers are forced to pay Rs. 4000/- for new connection. In the name of computerized registration, this dealer is forcing them to run to this office for months together. The deposited amount utilized in the business bores a fare amount of profit for this dealer at the cost of harassment of the customers.

For a better profit, this domestic connection are changed to commercial ones and
are supplied to the hotels, tea stalls and fast food centers. If it continues for a long (time 'will come) cylinders will be seen in the commercial points only.

To facilitate the customers of Phulbani town in a better way is the high sounding sought of today. It will be fulfilled if the authority concerned applies power to check the monopoly of the dealer or setting up a new counter will do the needful.

Though repeatedly we are complained before the Civil Supply Deptt. but no action has been taken as yet.

Hence, you are requested to consider our case through your kind glasses and do the needful action at your end for which we shall be ever obliged.

Yours faithfully
Pradeep Kumar Patra
Consumer No.-601950
Mob No.-[protected]
Address:- Phulbani(762001), Kandhamal, Orissa.

Copy submitted to Regional Manager, Hindustan Petroleum, Jatni Branch, Orissa
for information and necessary action.
Copy submitted to the Collector, Kandhamal for favour of information. and
necessary action.
Copy to DSP, Vigilance, Phulbani for information and necessary action.
Copy submitted to the Hon'ble Chief Minister, Orissa, Bhubaneswar for favour of
information and necessary action.

Dear Sir,
This month i have booked my cylender on 10th December-08 by tel.no.12265 till today i.e. 30/12/08 I have not yet received the delivery and this problem is for every month and every time I called up they say that they will deliver it within 2-3 days but it never comes on time, Every time i personally go there to complaint this matter they say that they have shortage of stock with them but when anyone comes there to take directly they give them on the spot.
So I request you to please cheque my last 6 months booking and delivery reports and reply for the same to me.

my consumer No.-612249(Omkar Gas Service-Thane(e)

Kindaly do the needfull,
Your's Faithfully
M.J. PARMAR

I am a senior citizen of 78 years living in sector 37, Noida. I am the customer of Narinder Gas Agency, Sector 37, Noida of HP Gas. I have been receiving under weight cylinder from the dealer. When i complained to the owner he threatned me saying that the sales officer and others are in his pocket. he abused me and threatned to cancel my connection on various grounds...pl help me

Sir,
I am a HP Gas domestic connection user at Bijapur(KArnataka) having connection No.608765 at Shree Enterprises(Prop.Mohan Kowtal), Bijapur. There is no any proper booking, delivery and service of HP Gas from the dealer. I am facing day day difficulty in booking the refills as even though the gas agency is having two telephone no.s (out of that oneline is always dead and other is always engage) but the phonelines are always busy. If sometimes if it rings, nobody will lift the phone. Whether it is not possible to have the dealer to have two lines. If anybody lifts the phone they give some absurd answer. A few days back an article was published in the leading Kannada newspapers(Samyukta Karnataka & Vijay Karnataka )regarding the blackmarketing of the refills by the same dealer. Why there is a delay in supplying the refills (after a month booking). Whether it is possible to change the dealer? Why this is happening the customers of HP GAs(and Not with BP or Indane). I want to know the same.

Regards,
Gurudatta Kulkarni,
[protected],
Bijapur

The Cylinder supplied by Sikka Agencies is leaking and we are not able to contact Agency on phone as there phone is usual is busy.

I am consummer no. 603659 with only one issued cylinder. I am a medical officer in RCH/ NRHM in state govt. of MP that is unable myself to collect refilled gas cylinder. I am regularly paying Rs. 393 for per LPG cyl. even when usually I have to collect it i.e. not delivered at my residence. Dealer has never provided bill of amount received.
This time I booked my refilled cyl. on 16th Dec, 2008 and I was alloted No. 1368 if I am not forgetting on telephone booking system. Presently consumers of no. about 1500 are being provided but not me even after reminders.
Problem is not of mine only. In Suwasara tehsil as per best of my knowledge none customer is recieving bill, everyone is paying Rs. 393 atleast withot home delivery, and booking no. is usually not followed for delivery.
Please do needful considering daily necessity.
Please give me an early feedback of action taken, which will be highly appreciated.

Phone always Engaged and Late Delivery

My Consumer No. is 122430 and HP Gas agency name is HONESTY GAS SERVICE, 79, KIRTIKAR MARKET, D'SILVA RD, DADAR (W), MUMBAI 400028

I booked gas for home delivery on 20.12.08 but till today 26.12.08 not delivered. In this connection, number of times reminded to representative of said Gas Agency...
& also i have done complaint on 24.12.08 on same site but no feedback from this site also. we are fedup with HP GAS SERVICE.

I am the Consumer of HP Gas my consumer no 624052
my distributor is Borivali Gas Agency, Roshan Apt. Shop No -3 Carter Road -4, Borivali East, I booked the gas on 13/12/2008 still they are not delivered daily they are telling today you will definetly received it but in last three days I am continoulsy chasing up. Every time we call to their office they bags the our phone saying that we have already forwarded slip to our delivery boys. Now these boys are playing with our clyinders and selling to another cusotmers.This is not happened for the first time, every time of booking they did the same thing.

Request you to please take the immediate action.

I am requesting since the connection (5 year back) to provide 2nd cyd. Even they told at the time of connection that you will get another cyd. within 6 months. They also took written request for additional cyd 0ne year back but did not provide till now.
Theyn supply the gas after 10 days of booking so i am facing troble whenever my cyd gets empty.
Even they talk very rudly if I request to provide additional cyd. or immediate refil of gas.

today on 24 dec 2008 when approached to jai gas agency kolhapur, with transfer paper and other needful documents as per discussion prevously, now he is saying I or my family has to stay in house & person from hp gas will come to your house and will do enquiry & then we will issue connection within two or three days
NOW QUESTION IS HOW MY FAMILY WILL SURVIVE IN NEW CITY
WITH MY THREE MONTHS OLD SON, WITHOUT GAS FOR FOUR DAYS,
SECONDLY IF I HAS TO STAY THERE LEAVING MY DUTY, WHO WILL PAY ME FOR THOSE DAYS
CAN ICLAME IT TO HP GAS ?

dear sir,
I have a gas connection of HPCL, every time they are very very late to deliver the gas after the booking date.they said that we note your booking after the 21 days from the date of last delivery.when we call them for booking they take more than 10 days to deliver the gas.sir there are 7 members in my family tell me that how can a cylender works more than 31 days.from last four days we are depend on hotels and restorent for our meals even I have double cylenders.they also take Rs.10 extra when they deliver cylender at home.please help us


Card serial no-00170
Consumer No- 607344
sv no & date[protected].01
Consumer no- Humaira Jamal
w/o.late Md.Farid Ahmed
bari machua toli
danapur cantt(Patna)
Distributor's Code[protected]
distributor'Name- Anand Kiran

I m consumer of HP Gas, Our agent name is KUMAR GAS SERVICES GHATKOPAR (WEST) MUMBAI. My agent, since last 8 to 10 months delivered refilling gas cylinder after 21 to 23 days. in our family we have 5 members and our consumption of gas is 16 to 18 days. Why the deliver the refilling cylinder too late? In their office they have write in notice board Delivery after 21 days strictly. if we get refilling cylinder once another will get after 21 days strictly. other agency Bharat gas delivery the refilling gas cylinder after 4 to 6 days why our HP gas agent late delivery of refilling Cylinder? please explain the above matter and hope u will do needful.

respected sir,
I booked gas (HP) 52 days back, my consumer no. is 635956. Dealer - Ishaq Gas Service, dodhpur, aligarh u.p. india Every time I have been informed that it will be delivered on next day and asked to contact[protected]. I have been told some or the other excuses and promised to send by next day. Unfortunately, the service is very poor and we are the worst sufferer.

with regard :

Hi My name is Sujay and I am a resident of Mumbai. We are HP Gas consumers and the consumer ID is 16179936 which is being serviced by Trimurti Gas Agency in Mulund East. I have always found the staff here to be rude and on one previous occassion when we had complained about the service, they had even called up to ask "aapne complaint kyon kiya itni si baat ke liye". But I think today they have crossed all limits of indifference towards their consumers. I called at 1030 this morning to report a gas leakage while connecting the regulator to a new cylinder. I was promised that a mechanic would be sent and now two hours down the line when I called back to check how long it would take I was told that the mechanic had left half an hour ago and should be at my place.
This is highly unacceptable as gas leaks are complaints that should be attended to on a priority basis as they could cause loss of life. I also feel that they should start giving out complaint numbers so that the complaint can be tracked.
I don't really know what venting my ire in this forum is going to achieve, but hope is something that the Indian consumer is not short on. So hoping for a change or some action.
Yours truly
Sujay

i am a resident of sarrornagar, hyderabad .we take gas cylinder form your dealer samatha shiva shakti enterpris, andhra bank complex, kothapet.the supplier(boy)always force us to pay additional money Rs.25 to 35 and Rs.50 after festivals like diwali.every month this has become like custom to them, on rejection of their demand they start arguing and behave rudely they try to take back the cylinder if we don't pay .they tells us complaints does not make any difference to them. they say--(give complaint wherever you want nothing will happen and u have to pay demanded money).please make it clear whether we have to pay more than the receipt amount .i want to bring this to your notice .please take action .otherwise we have to, for their rude behavior and illegal money demand.

Sir,
i am a consumer of HP GAS( ASHANVIT ENTERPRISES, OLD-318, NEW-400, JAWAHAR MARG, OPP. SHANI MANDIR, INDORE-452004) since 15 years, i am facing a problem, i am not getting booking slip instantly, whenever i go for booking gas, they pressurize us to purchase their personal products, instead of booking gas. please do the needful for us

your sincerly

Arun laxminarayan
(A consumer)