Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Was made to buy a gas stove with a new HP cylinder connection for Rs.4765/-. The original price was Rs.2375/- without the the gas stove.

If I did not buy the gas stove then they would not give me a new connection.
Kshitij Gas Agency
Goregoan East

Why is it mandatory?...

I have been giving calls to Dadar Wadala branch for last 20 days, Contact No.[protected], but the people out are their are not picking up the calls & answering to the calls, even though if they pick without answering they bang the phone. I tried today at least for 30 minutes. they cut the phone atleast 2 times but i still rang again & again at 5.20 p.m. the person lifter the call & took the number. That means please are not interested to give the services to the customers.
We are nott getting delivery on time even though we give several reminders to them.
We expect certain self adherence from the agency.
Hope we receive proper feedback from you atleast.

Thanks
From your Consumer
Mital

In our location ( Falcon gas agency- Navsari) we always face problem of delay in delivery of cylinders, not only me but all people staying here are fade up with delay in cylinder delivery. They are not lifting the telephone also, after reaching there for booking of a cylinder dealer doesn't take our bookings for next 21 days. After next 21 days when we book our gas it normally takes 50 days or more to receive a gas. Very poor service! Very very poor service, (whereas the other gas supplier - indane is providing very good service ) I am planning to cancel connection, and try forPNG connection. Hp - petroleum / gas customer care executive should intervenue / take immediate action to solve these kind problems. Otherwise there is much possibilities of losing huge customers.

Sir,
my self prem singh
date 10/11/2008 I asked at bathera gas agency for the new gas connection and he told me that deposite 4500 Rs. and you will gate new connection in 5 days only.
I do the same at a time and now its 02/12/2008 but the person didnt give me connection and today I asked to him but nobody giving me proper response for the same.

now I gate the new connection from other company but I diddnt gating money from Bathera agency.
can I go in consumer court against him.
plz. do the needful.
thanks
prem
[protected]

To:-
Respected Manager
HPCL

From:-
Somik Basu
Pune-411021
Tel.No:-[protected]

Sub:-Complaint against operator at Shinde Petroleum, Plot No. 68 & 69, Shinde Nagar, Bavdhan, Pune - 411021

Sir, I the undersigned Somik Basu was a regular customer of HP Petrol Pumps. This complaint is regarding filling less quantity of petrol regularly by pump operators at Shinde...

Dear Sir

We are the customers for

AGENCY CODE: 515180
RATNA AGENCIES
"401
SHILPA COMPLEX
HMT HILLLS
KUKAT PALLY
HYD"

We have been repeatedly facing the problem of nondelivery of gas saying that the house is locked but in fact, our house is not locked at all. This incident happened with us in the month of August, we booked on august 20th and gas was delivered on multiple calls and huge fights with dealers on October 12th. Currently also the same is repeated. We have booked in October and we do not have a cylinder till date.

I think the authorities have to take some serious action with respect to this reluctant behaviours of the gas dealers.

We will be forced to enter the consumer court on failure of any reaction from the authorities with respect to this.

Regards
Tilak.
[protected]

it is almost immpossible to get 1716/22274438 line for booking gas. sms requisition is also denied.Moreover nobody cares to reply the customer care no. Even the number of the distributor (ANUKSHAN, Santoshpur) is inacessible.
In all it is horrifying, it is a nightmare to get a booking for HPgas.

I have am consumer of HP-LPG gas in Arcot632503. The dealer is Murthy Gas agency, Arcot632503. I have 2 cylinders.
1) When a cyliner finishes & try to book a refilled cylinder through phone, we have to visit the dealer to book the gas.
2) They check the previous refilling date. If it is less than 21 days, they will not book.
3) After they book they will take 10-18 days to supply the cylinder. So the total days becomes 21+10 to 18.
4) By then your next cylinder is also empty. How long a cylinder can go for a family of 5 members? In my house it goes 20-23 days.

Sir,

I got a HP gas connection from Rajasthan of the Year - 2000 in my name. Recently I get tranfered my services from Rajasthan to Kerala. Presently I am residing at Trivandrum. I haven approched with M/s super gas services, trivandrum with all documents to get the connection in my name. However Mr.Alex of the M/s. Super gas services refuses to issue the gas connection and abused and try to attack with his gundas. The matter should look very seriously and take necessary actions

sir,
I HAVE BOOKED MY CYLINDER ON 20/11/08 AND IT IS NOT DELIVERED SO FAR AND I HAVE PHONED SEVERAL TIMES BUT NOT RESPONDIND PROPERLY. DETAILS ARE AS FOLLOWS.
CON. No. 611572
NAME OF THE AGENCY :- BHAVANI GAS SERVICES, AURANGABAD, MAHARASHTRA.
DATE OF BOOKING - 20/11/08
BOOKING No. 63783.
NOW I AM COOKING ON ELECTRICITY BUT POWER SHUT DOWN IS A PROBLEM. PLEASE DO THE NEEDFUL

REGARDS,

SADANAND NAIR

I am Registered User of HP Gas
My Gas dealer is Omkar gas Sservices, Thane
I have booked the gas on 28/11/2008.
I was informed that an inspector will come to verify the Cooking rage & athn we will provide You the gas in next 12 days.Accordingly Inpector from the agency came to our house at about 1.00pm today. he verified the cooking range.Thereafter the deleberaly Broke our 2 Buttons of Cooking range& he than changed the burner & than gave a bill of Rs.670.00 in hand of my mother, how was then at home.
Note - We have never complianed about any problem of our cooking range.secondly before changing the Gas Burner the inpector has not taken consent of my mother.
Futher it may be noted that my mother is patient & she is going to operated on 3/11/2008.
futher your inspector didnot reviled his name nor your gas agency has
given us his name.
We reque- st you to take action against this unauthorised Breakage & replacement & the cost claimed for the same.
Note We have preserved the broken Buttons for your unspection.
Sachin Bhate
Sachin c Bhate

Hi,
My consumer no. is 684256 with West Delhi Gas agency in B block Janak puri ND-58. Last week I booked the cylinder and the cylinder got delievered at my residence but at that point of time I could not check the weight of cylinder due to the fact that I had go somewhere urgently, so I trusted the delievery man I took the delievery. But today when I weighted the cylinder it is of 25.6 KG instead of 30 KG. There is a pilferage of...

Dear sir,
Last week I got a new hp gas connection at tamilnadu, Madurai. My area hp gas dealer was informing to me. I went to the dealer's office. And he said that to me, you have purchase any one above to 2800 rs, after u have new connection. I was fighting 2days. But not use. Finally I was purchased electric cooker.

DEALER NAME: KUMARAN GAS SALES AND SERVICE, KARPAGA VINAYAGAR COMPLEX, PUDHUR, MADURAI.

Respected Sir,

I am reddy for Maruteru, I am 0ne month back Gas Booking, but gas is not delivery my house. i am going to gas company. The HP Gas Dealer Answer is very bad very bad ...

Sir,

I booked a Gas Cylinder on 12th Nov 2008 vide booking via Phone to GEKAY Gas Agency, new siddhapudur, Coimbatore (Tamilnadu.) (Distributor tin no: 961180. Code 2505).

Our Gas connection No: 617528, last 18 Th Nov gas agency billed
But the delivery man come for delivery on 20 th Nov that the time our door locked. The next day I spoken to our side delivery man, he says next Saturday’s 22 nov.But not received the gas cylinder. Again i conduct the gas agency he says your bill already cancels. Kindly tell me, how many times gas delivery man to delivery to houses. The gas agency people not had given proper answer.

It is submitted that the Gas Cylinder has not been delivered till today.

An appropriate action may be please initiated against the distributor
Your Truly,
D.Dharmaraj
Coimbatore

To,
The Incharge,
Hindustan Petrolium Corpn. Ltd.
17, Jamshedji Tata Road,
Mumbai – 400 020

Sub: Complaint of Non receiving of additional 2nd. LPG cylinder

Ref: Consumer No. 510364 dated 16.06.2007
DOC No. 1008222 dated 16.06.2007, & Sr. No. NZ 5378067

Dear sir,

It is submitted that I have provided a HP Gas connection by M/s. Jyoti Gas Service, 19, Raghu Complex, Scheme No. 10 Alwar (Rajasthan) in the name of Mudit Jain Deewan Ji Ka Bagh, Alwar vide Consumer number 510364 on dated 16.06.2007.

Now I need another refill cylinder because of single cylinder complete within one month and Gas Agency M/s. Jyoti Gas Service take a lot time to provide gas as its takes minimum 39 days as they are make booking after 21 days and after 18 days of booking agency make delivery. So I am in urgent need second gas cylinder. For example I have booked my refill on 08.11.2008, but till date 19.11.2008 delivery not made by the agency.

You are requested to please take necessary action with M/s. Jyoti Gas Service, 19, Raghu Complex, Scheme No. 10 Alwar – Rajasthan ( Agency code No.[protected]Telephone No. of Agency 0144 – 2700679, 2347103) and arrange for provide 2nd cylinder as early as possible.

Thanking you,

Sincerely yours,

(MUDIT JAIN)
S/o. Shri Rohitashav Kumar Jain
Deewan Ji ka Bagh, Scheme No. 10 (B)
Alwar (Rajasthan)
Mob. No. [protected], [protected]

Sir,

I have booked for a cylinder on 20.10.2008, but till today i.e 25.11.2008, no cylinder so far been delivered in my house. When I contacted to them by telephone No.[protected], I got a rude answer from them. We are the customer. If we get this type of reply, it will be better to withdraw from your service, because you are not doing enough to take any strong action. I have complained against them to you earlier also. But no strong action had been taken against them from your end. I am a cutomer of "Quick Gas Service, G. T. Road, P.o.-Uttarpara, Dist- Hooghly, West Bengal, Distributors Code- 958670". My consumer No.613416. I hope ypu will do the needful. Otherwise it will be of no use in writing you a letter.

Thanks,

P P Pal
May Fair Renuka,
41/A Rajmohan Road,
P.O.- Uttarpara, Hooghly
West Bengal

Dear Team,

I have gas connection from last 6 years HP gas, right now i have needed the record of slip ( gas received slip) from HP Gas agency. i I went many times to gas agency, but reception boy says, they have no any past record to give you a print out.

I have urgentlt needed that last three years record of slips.

kindly help to resolve this issue asap.

My Gas connection No: 613936
Address of gas agency: Nirman Vihar, East Delhi.110092

thanks and regards,
Amit Sharma
[protected]

I have one gas cylinder. we applied for the 2 nd gas cylinder in March 2007. Till now we did not get cylinder. each time when we are asking in agency, they are telling that it has not come, some times as it was cancelled. Can you please explain me the follow up procedure

Hi,
We moved from Mysore to Bangalore. We went to Manrath Enterprise with the transfer form to avail the gas connection.
I am sad to say that the state of affairs there is pathetic and attitude of personnel is awful. They made us wait for 1 hour when it just takes 10 minutes to finish our work. Also there were no other customers. No one bothered about us that we were just sitting for that long. It is pity that a renowned company like HP has this kind of Distributors who treat people in this disrespectful manner. I went to them twice and had to walk out both the time without having my gas connection. It was a disgusting experience.
I hope HP will do something about this and improve the situation so that customers have a good experience with HP.
Thanks - Poorna