Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

I am approaching your dealer KOVAI GAS Agency[protected] for applying a new domestic LPG connection along with my residence proof doccuments. But the dealer insist me to buy hot plate(i.e. Gas stove or Pressure cooker), otherwise he is not interest to book the LPG connection. I told him clearly i need a LPG connection only because i am having good quality LPG stove. Also i noticed that the cost of the product is too high while comparing with other retail outlets. Also I am noticing in his office notice board in which they cleared wrote as Hot plate / other cooking items are not madatory if a customer applying for an LPG connection. Hence i make a complaint to HP consumer zone on 15/09/08 and its ref. no is 08008369.
On 16/09/08 i had a reply from HP consumer zone as
Discussed with complainant and explained details. Customer advised to contact the Distributor with required documents for registration of New LPG connection. Distributor also instructed to take registration and to carry out mandatory inspection before release of NC.
Evne after their advice the respective dealer delaying the site inspection and i request him to do the inspection 3 times. Besides i send 2 times remider to HP consumer zone on 22/09/08.
Finally the dealer visit and carried out mandatory inspection on27/09/08 at that time bot o[censored]s (myself & my wife are not in the house) and hecne i request my neihbour to show my kitchen for the inspection But the dealer unnecessarily enter the service room and fond notice a single burner stove placed in the cubboard and an LPG cyclider (which was getting from my neighbour) in the my bed room)and took a photograph thro cell phone w/o my representative's permission. After then he reported to HP consumer cell as found one commercial cylinder with stove in my premises which is using for my cooking purcpose. The HP officals immediately pu on hold the registration for New connection.
Fro the above it is clear that if any consumer failes to purchase stove from the dealer than the dealer beahves like this for an india paying an income tax of Rs65000/- per annum since last 5 years.

Hence I request your advice for proceeding furhter to get a new LPG domestic connection.

I have booked the HP gas on 25/09/2008, and they told me that i will receive it after a week. Today is 4th Oct and I am still struggling to get a gas cylinder. It seems there is a shortage of HP gas. However blackmarketing is going on wherein you have to pay Rs. 200/- extra. I am frusted, first of all GAS agency's number is always busy. They just have one number for booking. People dont know how to speak to the customer and is really disgusting.

Employee working in HP Gas (BHEL) branch tracks the customer number and book the cylinder on behalf of customer and get it delivered to his house for selling it at high rate. When the customer is in need of refilling the gas and attempting to book by phone, customer gets the response back with the date which is not the actual receipt of his/her prior cyclinder and then getting it postponed for delivery, which will keep the customer to purchase the food for entire family including kids from outside for 2-3 weeks. After 3 weeks, when it gets delivered, Delivery guy is rejecting to give a bill for the delivery for record purpose. Moreover, branch is rejecting to accept the form for filing the 2nd cyl, which is again unacceptable.

I want a new HP gas Connection in Pune. And recently i have purchased a resale flat whose electricity Bill is in the name of previous owner, I have only agreement copy and the last electricity bill with me. When i enquired with GAS Agency they asked for Electricity Bill on my name. Could anybody please suggest ?

My consumer number for LPG supply is 614919 with Universal Gas Agencies, Taliparamba, Kannur Dist, Kerala State, Tel :[protected].
My problem, rather thousands of other consumers' too, is that it takes more than 45 days to get the gas after booking for the same. Often they do not attend the phone at all. They have innumerous consumer connections and don't have enough vehicles for the supply of the gas. In the recent past so many agitations by organizations like DYFI and Youth Congress have taken place but to no avail. Majority of the consumers like me think that the agency should be handed over to someone else who has the ability and infrastructure to cope up with the demand.

Respected Sir
i m Manjit from Patran Dist Patiala(punjab) i m Coustemer of LPG gas in Patran. our gas agaccy is Shiv Shiva Gas Sarvice code no. 386820 Patran-147105. I booked gas for home delivery on19.09.08 but till today 02.10.08 not deliver. Whenever i make phone call to their representative, he says that you have to receive it from our deleivery center i can't help it. and we have to face one problem more, it is major problem, whenever if i have to change my gas cylender with my neghbour then he do not change my cylender to fill cylender . it is regular happening with HP. My Gas Agency Distributor.

Consumer Name(my father)Surinder Singhs/o Sr Dhian Singh Sangrur Road Patran Consumer No.600063

Agancy:Shiv Shiva Gas Service ph [protected]-242296
Agancy code-386820 Patran dist Patiala(Punjab)-147105 sir i m very sick of my gas dealer plz take strick action against it
thank u

Recently I applied for a new gas connection at HP Cooking Gas service center operated by Trimurti Gas Services in Mulund East.

When I contacted them for the connection, the dealer informed us that its mandatory to buy accesories including Stove as per the HP scheme. We purchased the accesories only to realise that the charges for Stove were much more than MRP. MRP is Rs 1515 however bill was prepared for Rs 1850/- and market price for Surya 2 burner is much lower than MRP itself. The other accessories were also charged at exorbitant prices along with the gas connection. When contacted delaer refused to entertain.

A big company like Hindustan Petroleum should look into the affairs of such corrupt dealers and take corrective action.

Dear sir,
I am useing this gas connection from last 3 years & erery time when i asked my dealer who is DHAR & SONS KOLKATA about second cylinder saying that company stopped provideing second cylinder.
Now for first cyliner i booked on 27 the september still they are saying that it will delivered after the puja holidays means on 13 th October.
How we can servive...without food??
Thanks
JOJO

i am from thrissur.
due to wrong working our agency suspemded by the hindustan petrolium corporation and civilsupplies authorities and my connection changed from Trichur gas agency, West fort, thrissur to Vishnu gas agency, Pudukad. At that time HP Officers and District collector anounced in papers there is no need to pay transporting charges which coustomers shifted from trichur gas agency to vishnu gas agency and anounced we will appoint or arrange a new agency. Now Vishnu gas agency started charging transporting charge from us and we have to pay additional Rs. 20 for a cylinder due to HP and also taking more than one Month for refilling on your bill there is a sentence " We pledge to provide refill within 24 hours"

I M THE CONSUMER OF HINDUSTAN PETROLEUM GAS SERVICE.I BOOKED FOR LPG REFILL AT POPULAR GAS SERVICES, AGENCY OF HP GAS, ADARSH NAGAR CHOWK, DURG(C.G.)-491001, DISTRIBUTOR CODE 957917, CONTACT NO. [protected], 2322939 ON DATED 1.09.08.MY BOOKING NO IS 76 DATED 1.09.08.STIL TODAY DATED 30.09.2008 I M WAITING FOR REFILL.I HAD REGISTER MY COMPLAINT AT THE SHOP PERSONALLY SO MANY TIMES BECAUSE NO RESPONSE OVER TELEPHONE NUMBER BUT EVERY TIME THEY CONVINCE ME THAT I WILL GET THE REFIL WITHIN 1 OR 2 DAYS BUT STILL WAITING.ALSO NO RESPONSE OVER CUSTOMER SERVICE NUMBER[protected].I M HELPLESS.

Dir Sir,

I have HP gas connection last 5 years, I have one cylinder connection. When every i am going to book new cylinder, very time booking phone number[protected],[protected],[protected] "still busy" the message playing. I try four hours from moring 8:45 Am to 1:00 Pm on 29/09/08. I am unable to book the cylinder. This happend last 8 months, Privies it was not happend. I ask delivery boy they says nathing change phone number. But cylinder boot very big pazeel. if i telling worng please call this numbers. This is very inconvance for customres

Thanks,
Prasuna

My Name is Sudhir Jadav, I AM one of consumer of HP GAS, My consumer No. is 622434, our Area DEALER IS Liberty Gas Services, HP Gas dealer, 01-Eshwar Nagar, L.B.S.Marg, Bhandup (W)Mumbai-400078. I feel sorry to inform you that the delivery man demanding delivery charges per cylinder Rs.20/- to Rs.25/-, they told all coustmer we are not deliver the cyliender at your home you collect from our shop. In our area all HP coustmer facing same problem.

So you are requested to take earlier strict action.

Thanks & Regards
Sudhir Jadhav.

Gas Dealer - Sri Manjunatha Enterprises, J. P. Nagar, Bangalore
Phone No.[protected]/41209074/41209124.
1. Agency is refusing to book gas before 30 days from the date of previous delivery. Need to know the correct rule. With previous dealer we were booking next gas after 20 days of delivery.
2. Most of the time either phone is engaged or ringing, phone will be unattended.
If attended also, Answer is not clear and immediately disconnected.
3.One day person sitting on customer call will tell gas will be delivered today or tomorrow and after two days some body else sitting on the same seat will tell, gas will be delivered in two- three days.
I request you to address my above problem immediately or suggest me some other agency in Benerghatta Road, Near IIM, Bangalore where I could migrate for better service, if they could provide.

Regards,

Ravi Ranjan,

sir
i m from katni, my name is sadhuram lilaram ahuja my address
53, shanti nagar katni .
my sv no. is 563619 and consumer no. is 600098.
i have a two cylinder . ur distributors name is
M/S GUPTA BROTHERS, HPC DISTRIBUTORS, (CODE NO. 95875-0)
MIRZAPUR ROAD NADIPAR KATNI
sir my complane is they dont delieverd gas on time and if i complaint there, they say its not our responsbiliy i[censored] have a power to do against us u can do and they dont book advance .
thanx ...

I HAVE A GAS CONNECTION WITH HP GAS. THE DEALER IS MAHALAXMI GAS SERVICE GEETANJALI TOWER JAIPUR. MY CONSUMER NO. IS 500312. WHENEVER I WANT TO DO BOOKING ON PHONE[protected] THERE IS ALWAYS NO RESPONCE. I HAVE TO DRIVE 5KMS FOR BOOKING. I M A BUSY DOCTOR & I HAVE ALWAYS LACK OF TIME. I ALSO BOOKED ON PHONE NO. 12665 BEFORE 10 DAYS & MY BOOKING NO. WAS 35 I HAVE NOT RECEIVED ANY CYLINDER TILL TODAY(27MAY2008).

Martin Motors, a HPCL pertrol pump suitated in Sec-20 Dwarka is selling bikes engine oil HP Racer4 available with scrach coupon on it but not paying scrach coupor money.Telling tha scheme date is over but in contrianer no date is mentioned.Thus cheating with customer.

Dear Sir,
I have been trying to get an additional gas cylinder from my existing vendor M/S MHP GAS SERVICE, 220 GT ROAD, Shibpur Howrah-711102 for last three years. But whenever I call them up or visit their office for registration of additional cylinder, invariably they turn down my request and ask me to contact later. this is going on for last 3 years, but I am yet to get an additional cylinder, I don't know what to do now. Kindly help me.
Thanking you,

Regards,
Subrata Bhakat

We have a single cyclinder and I have been using HP gas for more than 5 years. when I requested they are not providing additional cylinder. Additionally whenever I book a cylinder they minimum a week to deliver. For people with single cylinder it is very difficult to cope up the problems.
Solution: 1. Additional Cylinder OR 2. One day delivery.
One of the above solution should be mandated by Govt to Gas companies (esp. solution 2). the priority of delivery should be given to people with Single Cylinder connection.

Our Gas Consumer No. is 636002 and we are registered with Doshi Brothers Wadala Mumbai. I am wife of the registered customer M. Gopal Bankar. I had ordered a gas cylinder 15 days back from Doshi Brothers Wadala Mumbai. In those 15 days period I visited the said dealer's office in Wadala twice & made bookings on the telephone no. 12665 also to inform them regarding the emergency. But I think they do not understand that. I still have not recieved the gas. And the worst part is when u call their office phone number ([protected]/[protected]) i.e. Doshi Brothers Wadala, the phone is not working 80% of the times & if luck favours u and it does ring, nobody cares to answer it.
They do not accept their mistakes and do not behave properly when visited. They treat customers like us as dirt. They are extremely arrogant bunch of people. This is tarnishing image and reputation of HP adversely. I seriously wish to take some actions with legal help in case I dont get any favourable response by today evenning, including lodging case in the Consumer Court.

Dear Sir,

I had applied for a HP double gas cylinder last month[protected] at M/s.

Raje Bhavanishankar Enterprise, Shop No. 1, Mahadev Niwas, Plot No.

22, Sector 5, Sanpada, Navi Mumbai-400 705, Tel. No.[protected].

At the time of my booking, I was at waiting list 134. After repeated enquiry from the agent, I came to know that my status of my claim has not changed since then.

Please suggest me the procedure for filing complaint, as I had faced immense problem when my single

cylinder got exhausted last month.My Consumer No. is 626056.

Regards,

Dr. Debashish Banerjee,
Flat No. 101,
Thakkar Apartment,
Sector 6, Navi Mumbai,
Sanpada
Mob: [protected], [protected]