Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

you are right.same thing is happening with many people.Govt authorized official should take immediate action to punish those people who is responsible for this.

HP GAS waste service it is of Sanpada, they never pick up phone for booking and there are womens sitting in the office and the whole chatting with somebody in phone.

sir,
Please provide rules for HP gas fo domestic how many days after one month i have not get cylinder please enquery your Agencies

Dear Sirs,

I have booked my Gas Refill on 29th March 2009 over computer Booking Tel No 1716. My Booking No. is 33 and my Consumer No. 614989 but I have not received the Refill yet.

When I approached to the Distributor they are saying that no booking is taken in the above Tel. No 1716. I cant follow their reply . please look into the matter and enable me to send the Gas refill to avoid inconvenience in my daily lifewhile cooking the food for my Family.They asked me to call in their Tel No.40084596.

My question is then Booking Tel no. 1716 which is given in your website is vegue?

The Name of Gas agency: Deep Shikha Enterprise, Monorama Apartment, Nityanagar (Andul Road) Shop No. 4 Howrah-711109.

Looking forward to hear from you asap.

With Sincere Thanks,

Sri Ajit Kumar Dutta
29/1 Andul Road,
Howrah-711109
W.B.

HP GAS/LPG — Non booking of LPG

Our dealer sri sai krishna gas agency at Gachi Bowli, Hyderabad has put his phones down and never lifted during the last four months. previously also the same story.eachtime I have to make visit to his shop and there are complaints of simialar type from everybody.Kindly help the public from this notorious blackmarket seller.Now suggest me a way out to register my gas booking without visiting his place personally

Hi,

This is to inform the Consumer Court about the Greviances faced by the HP Gas Consumers in the Location MATHURA, UTTAR PRADESH.

We can only book a cyclinder after 23 days of the delievery of a cyclinder and after booking it it takes another 20 to 25 days to get one.

This is a problem with more than a thousand people out here and the HP agency people respond very rudely when we try to talk and they hardly respond on the phones.

Someone please look into the problem and help the Customers out here ... This is a serious problem.

Regards
shyam sunder sharma
[protected]
mathura
uttar pradesh

HP gas 14.2kg — use of 14.2 kg gas for commercial purpose

Dear sir,
in our residetntial building at cbd belapur .

one of the family using 14.2 kg gas (8 to 10 gaes) for commercial purpose .

so please take action againt as it is harmful to all the family staying in tha building and for neighbourer also .

Thanks
Prakash Bhame

I am very much agreed to the complaint as I am also a victim of the said dealer in this regard. So, I agree that action must be taken.

sir,

i am costomer of h.p .and i want to start our bijness please give me apermition or licence for opening a pump
thank, s

Respected sir/mam,
I am Tarun Jotani.I am mailing regarding a complain of my cousin.His name is Mukeshbhai B. Surani.
When he made the booking, the dealer charged him Rs. 1800 for cylinder and Rs. 100 for regulator. In the column of Cylinder Nos he wrote one cylinder. But recently he came to know that in the year 1999 generally the dealer was charging Rs. 900 for one cylinder.So I came to know that he charged me for two cylinders but in the column of cylinder no. he wrote only one cylinder.I already talked to him regarding this.He told me that I will get an another cylinder but for that i have to pay another charge which is equal to the current deposit.
His details of booking of LPG Gas is - Consumer name - Mukeshbhai Balubhai Surani, his Doc. no. - 1000123, Consumer no. - 605542 and his Dealer code is 955100. His date of booking is[protected].
I request you to please help me as he is badly suffering as he is having only one cylinder.I hope you will reply me in your positive responce soon.

HP Gas — RESIDENTIAL GAS USE FOR COMMERCIAL PURPOSE

RESIDENTIAL GAS USE FOR COMMERCIAL PURPOSE

NITYANAND TEA HOUSE
22/24 2ND CARPENTER STREET,
MUMBAI-400004

TAKE ACTION AS SOON AS POSSIBLE

hp gas domestic connection — delay in delivery of cylinder

we have Hp gas connection Consumer no. 142 address 190 Adarsh Nagar, Alwar, with Mohan Gas Agency, Lajpat Nagar Alwar. we booked our cylender on 28.09.2008 but we receive our cylender on 10.11.2008 after a long verbal dual.
This not first time it happens regularly. Most of the consumers make complained against the said dealer but no action is being taken against him

HP Gas — delay in supply of domestic gas cylinder

from last 2 months, i have booked my cylender for refilling in 3 times but now yet i have not recieved supplying of any cylender . Please take action against regarding person/gas agency & solve my problem.
Supplier agency - Bawana h.p gas service
Consumer no - 607330
Consumer - anant ram

HP Gas — Delay in domestic gas supply

Dear Sir,
I am consumer of HP Gas since last 20 years. My customer ID is 640120. Since last 6 month there is regular delay in gas cylinder supply.
They take more than 25 Days to supply Cylinder after booking. Generally, i consume 1 cylinder in 24 days, for remaining days i have to depend on other sources.
We complaint several time regarding this issue in the agency situated in Pancheel Park, Shahdra. but people over there explained it as a company policy.
You are requested to help me out in this matter.
I have booked last cylinder on 1st April, Booking no-484898 that is awaited.

Thanks & Regards
U.S Singh
Mo no-[protected]

Gas No. 615546 - Pawar Gas Agency Sector 14, RajNagar, Gbd

I have booked gas on 1/9/2010 thru the above agency.But I have not received the same till date. Pls look into the matter and arrange to deliver the gas at the earliest

Umesh Kr. Singh
517 G Nyay Khand II
Indrapuram
Ghaziabad

Name : Akthar Unnisa
Customer No : 6161488
Date of Booking : 19/02/2011
Cell No : [protected]

Dealer Name:
Mysore Kirloskar Employee Co Op Society Ltd H.P Gus Dealer Harihar
Davangere-Dist

Exactly.
Myself stay in Dhayari, Pune.
DHAMDHERE gas Agency (HP) charges an extra 10/- for the delivery.


P.S. - DOES THIS CONSUMER COURT WEBSITE ACTUALLY WORK OR DO WE HAVE TO FILE A COMPLAINT AGAINST THIS TOO ?? huh !!!

Hindustan Petroleum Gas — inordinate delay in delivery of cylinder and apathetic attitude of the sales officer

Sir, my consumer no.is603505 and my dealer is Sanika enterprises, baripada, orissa.I am not getting delivery of cylinder even one month after booking.When we approached the sales officer Mr.Kujur for help he is supporting the dealer as if he is a partner in the business. Inspite of having two cylinders i am purchasing cylinders in black market and sales officer is telling that it is prevelent throught India.
Please take necessary steps for early delivery.
SIDHARTHA KAR MOHAPATRA
BARIPADA

Sir,
I am from Sambalpur, Orissa having consumer number 605796 like lodges the following compliant against poor service in supplying of refilling gas cylinders by your dealer in my area. That before some months company has terminated dealership of one dealer named 'SAMALESWARI GAS' and deputed other dealer named 'TARINI GAS' to serve gas to the consumers. In the total town only one dealer is serving (to his own consumer and to the consumer of SAMLESWARI GAS). As a result of which consumers are facing many difficulties to get refilled cylinders. Dealer Tarini Gas is neither taking booking over tele phone nor supplying at home delivery. I am facing so many difficulties to get refilled cylinders in time though my job is a touring job. I have to go to Tarini Gas which is 5 kms distance from my residence for booking of a refilling cylinder and then have to inquire several times about availability of the same. On the day of delivery I have to stand in line for at least 2-3 hours to get refilled cylinders. I want to ask you sir is it the procedure of customer service of your company or is it rules provided by govt. of India. Hope you will take a quick action to deliver refilled cylinders on getting information over phone from the consumers to their door.
Thanking you,
ASHIS KUMAR BHUYAN
Full Address: House of Basanta Ku Panda,
Balaji Mandir Line,
Po- Khetrajpur
Sambalpur
Orissa
India
Pin code- 768003
Phone- [protected]

Feedback


Complaint Type Delay in refill booking/supply *
Subject DELAY AND POOR RESPONSE
Message Inordinate delay in delivery of cylinder and switching off/continuosly engaged telephone Sir, My consumer no.is600834 and my dealer is KAVYA GAS SERVICE, GK JUNCTION, MUTTATHARA, TRIVANDRUM-695008.I am not getting delivery of cylinder even 24 DAYS after booking.When I am telephoning them, either the phone will be continuosly engaged/switched off resulting impossible communication. Please take necessary steps for early delivery and to avoid further complaints. P R Nair




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Hindustan Petroleum — Non supply of Gas Cylinder at home

Dear Sir,
This is to inform you that I have an LPG gas connection of Hindustan Petrilium. My dealer is Veshno Gas Service, Baraut (Baghpat) U. P. . My dealer does not supply gas cylender at my home. My age is more than 60years and I have been retired from my service. I am not in the condition to bring the gas cylinder from the dealers Godown to my home. My dealers's contact no. is [protected] and he does not pick his mobile. So I am facing a lot of problem due to non availability of Gas cylender.

Please take necessary action in this regards as soon as possible.

Waiting for a favourable response.

ShriOm Sharma
LPG Connection No.- 06003
Mohalla- Banj Brahmanan,
Patti- Chaudhran,
Bagaut- (Baghpat[protected]U.P.)
Mobile No.- [protected]

HP Gas — DEAY IN SERVICES

After several reminders the delivery of gas is not done.
We have got fed up of such services

My gas no. 701483 from Ram Krishna Gas Service oppsite Petrol Pump Indira Lucknow. Telephone number of gas agency is[protected].

1. Gas sylinder book after 21 days
2. Gas sylinder delevired after booking about 4-5 days
3. In a month only sylinder
4. Not sufficient gas to use in a month

Kindly look the matter and resolver my problem.

I am a consumer of HP GAS(Alwal-Hyderabad) my consumer is 515733, I am facing delivery problem by the dealer since ten days they are telling that today we will deliver, but even know delivery is not taken place.

HP Gas — Charging More than the Rates

Hello Consumer court,
this is sandeep from Dharampur, district solan himachal pradesh, india. Sir, Im consuming the HP Gas from the Garg Gas Service Kasauli. Sir, they are charging 320 rupees from everybody where the actual price is less than. sir, instead of 320 we are not getting any receipt and most of the cylender are being sold in black to the restaurant and hotels. sir, we are facing a huge trouble. I hope there will a positive response from consumer court.
thanks
Sandeep thakur
Mobile number... [protected]

Plz. send me future infomation about HP GAS Rates and others implementation.
thanks,

dear sir,
i a hp customer in betul city (MP), i booked a cylender in 28-12-10, and my card no is 902459, Laxman S/o Shri Mallu Ji Chaware, Mahavir ward link road tikari, betul, and your agency didn't give me my cylender and i made complaints lots of time but they didn't respond properly, dear sir, plz help me,



laxman chaware

indian — black marketing & not receive timely

dear sir,
gas tanki timaly nahi milati, aur gas ki kala baari ho rahi hai, new gas conection 6 month pahale apply keya jiski bhi aubhi tak sunwai nahi hue . . . . .
gask black rate 600/- Rs hai jo ordonary custemar kai leya possibale nahi hai




we are requestin you . . . . .
stop the gas black marketing, aur acepted new conaction, gas tank timaly receive




mahendra choudhary
mangi lal choudhary
mohan lal choudhary
pukharam
sampat raj bhansali
om prakesh

I am Vishal Jaiswal residing at Chaitanya nagar, Pune since the last two years.

I am facing the following problems. I was earlier availing the booking services from Shiv Shanti Gas Agency, 32/1/1 Sree mangal Society, Dhankawdi, Pune - 411043. Ph: 24378060. My Consumer No is 622470. I had booked my cylinder in the month of November 2008 (on 22/11/08).

However, upon repeated reminders, I did not get the same even till Dec'08. In the month of January, I was told that my consumer no. has been transferred to Kiran Agencies (Adhoc), 20/1 Punyai Complex, Dhankawdi, Pune - 411043.Ph: 24373233 and that too, without my consent or without informing me.

I again booked my gas on 17/01/09 at Kiran Agencies but till date they have not sent the cylinder to my residence. Each day, they say that it shall be sent today but to no avail.

Is there anyone to listen to my grievances or am i suposed to just suffer like this for no fault of mine.I expect the HP authorities to at least take a note of this incident and to book the guilty for causing harrassment.

Thanks,
Vishal Jaiswal
[protected]@rediffmail.com

Respected sir
My parents staying at patrapur (Orissa, India). My father at age of 66 years old and retired govt. servant and mother is at 58 years old. In patrapur at present no HP Gas distributor is avilable. Nearby Berhampur town is there and respective town HP Gas distributors are supplying Gas for patrapur town . For the last few years patrapur people not getting HP Gas regularly/timely/properly. Maximum people have to purchase HP Gas on black market (i.e. more price) and also HP Gas distributor not deliverying DOOR DELIVERY. On 24.03.2010 my father to get HP Gas, he wait in the que at 4.30AM and got at 2.30PM, who was at the age of 68 years. Today India / World reached where, but still patrapur people (sr. citizen of India) have to face this much problem. I hope this email put some reflect and will find some solution so that my parents/people of Rayagada will not face those type of problem in future.
Deenabandhu mahanty (Advocate)
At/Po:- patrapur
Dist ganjam, Orissa
761004

sir i am in tamil nadu tiruppur i want toso phone numper

About Pratap gas agency, Kothrud, Pune

yes the respose to cunsumers is very rude. Our connection is very old and we have applied for additional cylinder on 14.01.2008 but till date we are unable to have correct status.

HP Gas (LPG) — After ordering a cylinder, it's delivered somewhere else.

hi
my name is Christopher Dmello. i am a consumer of hp gas, my consumer no : 615840 at yogesh gas in bandra.deu to this electronic ordering service i had ordered a cylinder on 14 th may 2012, and on 17 th may i recived a message that your cylinder has been dilivered, but i did not recived any cylinder this is the second time a same problem, i suggest hp gas servives should keep qualified staff who can read address and dilivered the cylinder at the right address.i hope this matter goes to the management level so they can come to a conclution or they can improve they sevices to lots of consumer like me. that all,

Thank you.

Please give a complain in the following website and followup regularly. http://jihaan.hpcl.co.in/booking/Default.aspx

Regards,

Amitava

Today on 25th March 2011 at 12.15 PM I went to HP Jaydev Gas Agency today to shift my gas connection to my area (hanspal, Bhubaneswar) where I have recently shifted. It is nearly 18KM distnace from Jayadev Gas Agency. When I reach there and requested for paper work of shifting they (both dealer and his staff) told me that you need to make a written from the dealer available in your area. I said I am not aware who is the dealer in my area but as a dealer you must have information about the dealer. They simply told me that they are not aware of the dealer in that area and adviced me to contact in customer care. Also one of the lady staff insist me to talk to channel manager and adviced me to took the number from their board. The number was [protected]. I made a call to that number and wanted to know the dealer name in my area. I go the same answer "I do not have idea. You have to find it". That time I got surpirsed, being a so reputed organisation like Hindustan petrolium how come they are so irresponsible ? Nobody has idea who is the dealer in that area where as it is just 18 KM away and in the same city. After talking the jaydev Gas Agency owner he suggest me to talk to Smruti Gas Agency. Then I started to find out Smrut Gas Agency number. But having no luck I tried to contact customer care office which is situation Alokbharti Building, Saheed Nagar, Bhubaneswar. I tried to contact on[protected], somebody(he refused to tell his name) picked up the phone I requested him to provide Smruti Gas Agency phone number. He said call back after 1 hour. I simply asked him will it take 1 hour to find out the number. He said I am not sitting ideally here I am very busy so you call me after 1 hour. Then I told him this is customer care and you suppose to provide right information to the customers rather you ignore. You must have computer and the list of Agencies having their address and contact number so it will take 2-3 minute to give the information so please kindly look into computer and let me know. Then he started behaving rudly. He told me I said it will take 1 hour means you call me after 1 hour. I can give information before that time. Then I asked his name. He tole me why you asking my name I said I will complain about you in HP. He said I can not tell my name and cut off the phone. It was 12.25Pm after that I repeatdly tried to call on that number but it was going busy. I tried span of every 1/2 an hour and it was busy. After waiting 1 and 1/2 an hour in Jayadev Gas Agency I left that place without finding any solution.

I returned to my office. Now it is 2.45 PM and I am trying to register a complain in web. Again now I tried to contact in that number still it is busy.

Is this what HP providing service to the customer? I request to officials in HP to take strong action against the person who behaved like that. Also I request to provide proper service in all areas. Bhubaneswar is not a small town now. it is next computer hub and now it is the reputed education center. Hanspal is just 3KM away from Rasulgarh but it is strange that there are no dealer available in that area. Rasulgarh is the most famous area in bhubaneswar but it is sad that being a reputed organisation it has not filling centere/dealer in that area.

Now I am thinking to switch my connection to any other company.




I could not got

HP Gas — Non delivery of gas , misbehaviour by employee over telephone

I had booked the gas on 15.09.2008 from Premier gas agency Chandigarh (Distributor code No.[protected] and was informed that, the same would be delivered within a week. Till date the same has not been delivered. The telephone at the agency is always found busy. On 25.09.08 I was informed that the gas cylinder has been despatched, on being told that the delivery boy had come in the morning, but did not deliver the gas, I was informed that there were two delivery boys and the gas would be delivered, however the gas did not arrive. Today on enquiring from the agency about the status of delivery of gas, the employee got angry and started shouting over the phone and abusing for no reason whatsoever. It is a shame that the dealers of a fortune 500 company behave in such a way.

Sir,
I have gas connection vide No.666989 from Mohan Gas Agency, J.D.Road, Garh Road, Meerut. They are very irregular with delivery of cylinder. I booked for gas on 23.01.09 but till today (26.02.09) they have not delivered.I requested them to deliver so many times, They says tommorow will come. So many tommorows had come, they did not come for delivery.
I came to know they are supplying the cylinder whose ever giving extra amount per clinder without any periority (Making selling-Block) .

So please ask your dealer to supply at earliest and take action against the agency.

Thanking You.

P.soundarajan,
189, sector 5,
shastri nagar,
meerut.
[protected]

LPG Gas — lpg gas not delivered on time and misbehaviour of staff

sir/madam

i am monica and my consumer id is 2185 and distributer name is dammo enterprises.
i am facing a problem from last 6 months like my gas not deliver on time and they misbehave me when i went to book my gas booking number and i also call in cp office but they didnt give good responces

h.p gas — Non Delivery of Gas & Misbehaviour

DEAR SIR / MADAM

THIS IS TO INFORM U THAT MY CONSUMER NO IS 613866 FOR HP GAS AGENCY NAME IS JYOTI GAS AGENCY. I HAD BOOKED GAS FOR HOME DELIVERY ON DT 21/12/2010 BUT TILL TODAY 01/11/2011 ITS NOT BEEN DELIVERED TO ME AGAINST REGISTRATION REQUEST NO 376255 .
KINDLY RESOLVE THIS PROBLEM ASAP.TO DAY ONE OF YOYR REPRESENTATIVE VISTED OUR HOUSE FOR VERIFICATION OF CONNECTION.HE HAS MISBEHAIVED & HE FORCEIVELY WANT TO REPLACE GAS PIPE..INSPITE OF OUR GAS PIPE IS O.K.THIS IS WRONG.
I HOPE YOU WILL TAKE STRONG ACTION AGAINST IT.
MY OFFICE EMAIL ID - [protected]@gmail.com
MY PHONE NUMBER[protected]


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non delivery of LPG on time and misbehaviour of distributors staff
I booked gas for home delivery on 06.01.2011 but till today 14.01.2011 not deliver. Whenever i make phone call to their representative and go my gas agency many time, he says day after tomarow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency Distributor name is Vighnaharta Gas service Bhandup(East). I have doble gas celender and present this time no gas. I am facing lots of problem. When 1st time I ring them for booking my gas they didn’t entered my consumer no. in PC. they said after 15 days must be booking a gas. distributor's staff is very rude.
consumer no 602054, Name : Ravindra D. Golatkar

I had booked the gas on[protected] from judge gas service agency sultanpur lodhi . my cansumer number is 514049 my name is surinder singh babbu . i have booked a gas cylinder / but gas agency walo ne abhi tak mujhe koi cylinder nahi diya aur mujh se badsaluki bhi ki hai . aur mere app se reqvest hai ki mera cylinder mere ghar pohchaea jye aur is agency ke khilaf turant karwai ki jye plz

Dear Sirs, I had booked a HPCL LPG Connection on 27/09/08 with M/s. ANJANI GAS SERVICE
Opp. MAHARASTRA STEEL TUBE Co, KALYAN- MALSHET GHAT ROAD
PINCODE :421201
STD CODE :02524
TEL NO: 222322/ 222122. I had paid Rs.3500/- toward the booking. However, I have not received the connection till today. I have been following it up regularly with the agent but no proper response. Futher, the agency is insisting me to take the Stove along with the Gas connection. They are it is mandatory to take the stove along with GAS connection. Otherwise the GAS connection will not be provied. But on checking with HP, I understand that there is no compulson to take stove with the new connection. I feel that the agency is insisting for their benefits only and may be delaying my GAS connection.

I would therefore request you to kindly take necessary action so that I can get the GAS connection at the earliest.

Thanking you,

Yours faithfully,


Amit Athare
Saptashrungi
Sainath Nagar
Murbad vada road
Vasind, Thane
Tel: [protected]