Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Please give a complain in the following website and followup regularly. http://jihaan.hpcl.co.in/booking/Default.aspx

Regards,

Amitava

Today on 25th March 2011 at 12.15 PM I went to HP Jaydev Gas Agency today to shift my gas connection to my area (hanspal, Bhubaneswar) where I have recently shifted. It is nearly 18KM distnace from Jayadev Gas Agency. When I reach there and requested for paper work of shifting they (both dealer and his staff) told me that you need to make a written from the dealer available in your area. I said I am not aware who is the dealer in my area but as a dealer you must have information about the dealer. They simply told me that they are not aware of the dealer in that area and adviced me to contact in customer care. Also one of the lady staff insist me to talk to channel manager and adviced me to took the number from their board. The number was [protected]. I made a call to that number and wanted to know the dealer name in my area. I go the same answer "I do not have idea. You have to find it". That time I got surpirsed, being a so reputed organisation like Hindustan petrolium how come they are so irresponsible ? Nobody has idea who is the dealer in that area where as it is just 18 KM away and in the same city. After talking the jaydev Gas Agency owner he suggest me to talk to Smruti Gas Agency. Then I started to find out Smrut Gas Agency number. But having no luck I tried to contact customer care office which is situation Alokbharti Building, Saheed Nagar, Bhubaneswar. I tried to contact on[protected], somebody(he refused to tell his name) picked up the phone I requested him to provide Smruti Gas Agency phone number. He said call back after 1 hour. I simply asked him will it take 1 hour to find out the number. He said I am not sitting ideally here I am very busy so you call me after 1 hour. Then I told him this is customer care and you suppose to provide right information to the customers rather you ignore. You must have computer and the list of Agencies having their address and contact number so it will take 2-3 minute to give the information so please kindly look into computer and let me know. Then he started behaving rudly. He told me I said it will take 1 hour means you call me after 1 hour. I can give information before that time. Then I asked his name. He tole me why you asking my name I said I will complain about you in HP. He said I can not tell my name and cut off the phone. It was 12.25Pm after that I repeatdly tried to call on that number but it was going busy. I tried span of every 1/2 an hour and it was busy. After waiting 1 and 1/2 an hour in Jayadev Gas Agency I left that place without finding any solution.

I returned to my office. Now it is 2.45 PM and I am trying to register a complain in web. Again now I tried to contact in that number still it is busy.

Is this what HP providing service to the customer? I request to officials in HP to take strong action against the person who behaved like that. Also I request to provide proper service in all areas. Bhubaneswar is not a small town now. it is next computer hub and now it is the reputed education center. Hanspal is just 3KM away from Rasulgarh but it is strange that there are no dealer available in that area. Rasulgarh is the most famous area in bhubaneswar but it is sad that being a reputed organisation it has not filling centere/dealer in that area.

Now I am thinking to switch my connection to any other company.




I could not got

HP Gas — Non delivery of gas , misbehaviour by employee over telephone

I had booked the gas on 15.09.2008 from Premier gas agency Chandigarh (Distributor code No.[protected] and was informed that, the same would be delivered within a week. Till date the same has not been delivered. The telephone at the agency is always found busy. On 25.09.08 I was informed that the gas cylinder has been despatched, on being told that the delivery boy had come in the morning, but did not deliver the gas, I was informed that there were two delivery boys and the gas would be delivered, however the gas did not arrive. Today on enquiring from the agency about the status of delivery of gas, the employee got angry and started shouting over the phone and abusing for no reason whatsoever. It is a shame that the dealers of a fortune 500 company behave in such a way.

Sir,
I have gas connection vide No.666989 from Mohan Gas Agency, J.D.Road, Garh Road, Meerut. They are very irregular with delivery of cylinder. I booked for gas on 23.01.09 but till today (26.02.09) they have not delivered.I requested them to deliver so many times, They says tommorow will come. So many tommorows had come, they did not come for delivery.
I came to know they are supplying the cylinder whose ever giving extra amount per clinder without any periority (Making selling-Block) .

So please ask your dealer to supply at earliest and take action against the agency.

Thanking You.

P.soundarajan,
189, sector 5,
shastri nagar,
meerut.
[protected]

LPG Gas — lpg gas not delivered on time and misbehaviour of staff

sir/madam

i am monica and my consumer id is 2185 and distributer name is dammo enterprises.
i am facing a problem from last 6 months like my gas not deliver on time and they misbehave me when i went to book my gas booking number and i also call in cp office but they didnt give good responces

h.p gas — Non Delivery of Gas & Misbehaviour

DEAR SIR / MADAM

THIS IS TO INFORM U THAT MY CONSUMER NO IS 613866 FOR HP GAS AGENCY NAME IS JYOTI GAS AGENCY. I HAD BOOKED GAS FOR HOME DELIVERY ON DT 21/12/2010 BUT TILL TODAY 01/11/2011 ITS NOT BEEN DELIVERED TO ME AGAINST REGISTRATION REQUEST NO 376255 .
KINDLY RESOLVE THIS PROBLEM ASAP.TO DAY ONE OF YOYR REPRESENTATIVE VISTED OUR HOUSE FOR VERIFICATION OF CONNECTION.HE HAS MISBEHAIVED & HE FORCEIVELY WANT TO REPLACE GAS PIPE..INSPITE OF OUR GAS PIPE IS O.K.THIS IS WRONG.
I HOPE YOU WILL TAKE STRONG ACTION AGAINST IT.
MY OFFICE EMAIL ID - [protected]@gmail.com
MY PHONE NUMBER[protected]


Previous | 1 | 2 | Next

non delivery of LPG on time and misbehaviour of distributors staff
I booked gas for home delivery on 06.01.2011 but till today 14.01.2011 not deliver. Whenever i make phone call to their representative and go my gas agency many time, he says day after tomarow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency Distributor name is Vighnaharta Gas service Bhandup(East). I have doble gas celender and present this time no gas. I am facing lots of problem. When 1st time I ring them for booking my gas they didn’t entered my consumer no. in PC. they said after 15 days must be booking a gas. distributor's staff is very rude.
consumer no 602054, Name : Ravindra D. Golatkar

I had booked the gas on[protected] from judge gas service agency sultanpur lodhi . my cansumer number is 514049 my name is surinder singh babbu . i have booked a gas cylinder / but gas agency walo ne abhi tak mujhe koi cylinder nahi diya aur mujh se badsaluki bhi ki hai . aur mere app se reqvest hai ki mera cylinder mere ghar pohchaea jye aur is agency ke khilaf turant karwai ki jye plz

Dear Sirs, I had booked a HPCL LPG Connection on 27/09/08 with M/s. ANJANI GAS SERVICE
Opp. MAHARASTRA STEEL TUBE Co, KALYAN- MALSHET GHAT ROAD
PINCODE :421201
STD CODE :02524
TEL NO: 222322/ 222122. I had paid Rs.3500/- toward the booking. However, I have not received the connection till today. I have been following it up regularly with the agent but no proper response. Futher, the agency is insisting me to take the Stove along with the Gas connection. They are it is mandatory to take the stove along with GAS connection. Otherwise the GAS connection will not be provied. But on checking with HP, I understand that there is no compulson to take stove with the new connection. I feel that the agency is insisting for their benefits only and may be delaying my GAS connection.

I would therefore request you to kindly take necessary action so that I can get the GAS connection at the earliest.

Thanking you,

Yours faithfully,


Amit Athare
Saptashrungi
Sainath Nagar
Murbad vada road
Vasind, Thane
Tel: [protected]

Consumer no 651579
Poor delivery. Pls do needful by changing the agency person. I booked the gas on 11th jan 2015. They keep cancelling. N got a message gas delivered but I didn't get still. When I call shambavi gas malavalli. They will not say anyanything. Pls help me

You can address your concern at

http://retailcms.hpcl.co.in/retailcms/registeruserissue.aspx

I am a serving soldier working in the Army. My old aged parents are staying alone in Dehra Dun Uttarakhand.I have a gas connection of HP gas through Saklani Gas Service, New Road DehraDun.My consumer No is 674075.The phone no of the distributer is[protected]/2710555.
Invariably the gas cylinder is not supplied in time and takes 16 to 20 days.Since there is no body to collect the cylinder from the godown being staying alone, they are at the mercy of the distributer.Even now the gas cylinder booked on 05 Aug 08 vide booking No 667 has not yet been supplied.
you are requested to note the issue and issue strict guidelines to avoide such delay and stop blackmarket of the gas cylinders.

I booked gas on29.01.2009 but till today 13.02.2009 not deliver. Whenever i go to agency to take delivery, he says tomorrow you must be take gascylender. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. I personaly go to agency to take delivery from last three days at 6 am to collect my delivery but, at 9.30 am manager says the truck of clenders not come and you take delivery next day. I am not the single person there is lot of peoples are suffering sane problem fronm last six months. My Gas Agency Distributor Name Is Majitha Gas Verka

Note :- They are taking full pament including home delivery charges but we take delivery our self there is no delivery man provided by agency.
Please help us
thanking you
Avrar Singh and all consumers of Verka
Distt Amritsar
Punjab

Dear Sir

Consumer no. 609971

We are facing lot of problem due to non-delivery & non-booking of cylinders on time.

Our dealers M/s Quick Gas Service started black the gas cylinders.

Please we need your personal attention in this regard.

Thanks & Regards

RABINDRA SABOO

I booked gas on 28.03.09 but till today 14.05.09 not deliver. Whenever I go to agency to take delivery, he says tomorrow you must be take gascylender. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. I personally go to agency to take delivery from last three days at 9 am to collect my delivery, but at 9.30 am manager says the truck of cylinders not come and you take delivery next day. I am not the single person there is lot of peoples are suffering same problem from last six months. My Gas Agency Distributor Name is Lakshmi Narayana Gas Agency, Kaithathil, Alappuzha, Kerala.

Note: - They are taking full payment including home delivery charges but we take delivery our self there is no delivery man provided by agency.


My Consumer No.601597

Gas Agency Phone No. [protected](Mob)
Land phone No.[protected]


Please help us


Thanking You

Regards


Consumer

I M a business man in Moradabad i have a HP gas connection i booked a gas on 26th of October till today that is 5th of december i have not received gas. when i call a gas dealer he promise to me that he give tommorrow but they not delivered. my consumer number is 19456 my name is Mr Asrar Ahmed Khan from moradabad...
my gas distributor name is Navjeevan Gas... so please take a action against him.
After every booking they delivered gas after one month... i m sorry to say that HP gas service is very bad...

HP Gas — HP gas dealer phone receiver is not working

I am staying in Hastsal vikaspuri DDA LIG, flat no.509.just 2 months before i have taken gas connection from HP GAS, d- block, vikaspuri, D.K.agency.At the time of application filling their behviour was so bad but even i ignored that time.Now since last 2 days i m trying contact number of D.K, Agency but busy all time showing.i tried in night even to check that number is in service or nt but couldnt justified.so i went in today morning 22-10-08 but to see all these i was blank, i saw both phone receiver was kept out from telephone set.after asking about this they told me that u r unlucky that u r nt getting my number.
my conumer number is -608653.my contct numer is [protected].

HP Gas — Dealer not picking telephone

Dear Sirs,

M/s SAVITHA GAS AGENCIES Dealer of HP Gas based at Adambakka, Chennai, having 4 Telephone lines i.e,
[protected]/22445656/43559809/32548160 but not picking up in any of the lines. They are troubling consumers by creating shortage and troubling. Such dealers licence should be cancelled. As this is a service industry harsh actions should be taken for creating such problems to customers.

Dear Sir,
I live in Narela, New Delhi and my H.P. Consumer No. is 613271. I have tried all numbers the agency has given me. But nobody is picking up. Please look into the matter and have a gas cylinder issued to me at the earliest.
yours faithfully,
JERRY JOSEPH.

actually when i call to gas agency for booking my gas so they have not pick my phone and if they pick my phone so they put the phone in hold.therefore i have face many problem.so then i have to go to the aggency for book the gas.sir please solve my problem.thanks in advance.

HP — Not picking phone

tried so many times the numbers 23000622 and 23006044 from 10AM to 8PM. Nobudy pics the phone.
Let me know the numbers on which we can book the refill cylinder.

Hi all,

I stay at Hastsal, House no 463, group 1 and I agree to what you have said above. I also had nightmares dealing with the dealership specially while getting new connection. This agency does not have phone number engrossed (mentioned on their ink stamp) on their dealership card.

To start with, the attitude of sales staff at counter does not seem right. Twice I had to book the connection by visiting the place because the number was busy al through the day. Whenever I visited most of times the telephone keeps ringing and the lady at counter is busy chit chatting with other staff member.

Not to ignore, the work culture is that slow, sometimes, I feel like pulling my hair. And that also does not seem right... For any simple work the staff consumes a lot of time and after all (if they decide to answer - lucky you are to get a straight answer!!!) they answer you with such a look that you dare ask a different question.. I am not too angry or getting biased because of it but actually the staff is dead slow in their response.

Welcome to the “Jungle Raj” where you have made the biggest mistake if you have decided to deal with DK enterprises (Sorry HP and other HP responsible dealership’s).

These are all my personal observation which might be right for all other cases also so if any one needs clarification he/she can mail it to me at [protected]@gmail.com.

Thanks,
Atul Singh

I have personally gone and seen that they keep the receiver of the phone on the desk (due to which we get the message - this phone no. does not exist or get an engaged tone). I have fought with these people but of no use. Everytime same problem. I dont know how HP is tolerating with these type of agencies even after so many complaints on them. I am surprised to see somany compalints on the net on this agency. Infact I had called up HP also once and complained.
I hve booked my refill 15 days back and still not received it. everytime (whenever u get the line) they say they will send it today or tomorrow. but so far it has not come. sometimes they will erase the earlier booking and book it fresh when you ask why cylinder has not come. Next time when you call they will tell that you have booked 2 days back only and when you expalin they will tell that there is some computer problem.

Does anybody have a solution to this. Poor hapless office goers.

COMPLAINT AGAINIST HP SERVICE CENTRE OKHALA NEW DELHI

i wanna complain aganist the hp service centre okhla new delhi. i got a tape drive with my prolaint hp server and since from the begning my tape drive dint work at all. then i came to hp service certre okhla and they told they will replace it within 5 days. after 5 days i called them up. they told we have orderd part for ur device and that dint came yet it will take next 5 days . then after 5 days i called them then they the part we orderd for the tape drive is wrong part we have to order it once again. they told me to call after weeks time. i called them after a week one other manager piked the phone and tome that i mlooking into the matter i will call u back after half an hour and give status. neither i reciver any call from that person . now they r not piking my phone. please help to sort out this issue. as i m not the resisedent of delhi i m am staying in a hotel ant it costs me huge amount.

y the hell the cylinder dealers of HP were not reciving the call. if they are not interseted to work their licence has to be cancelled

LPG Cooking Gas — leaking of gas cylinder.

fter that I have contac ted so many times . but they are trying to bluffing me by say unnecessary excuses . I am very much dispointed and I am requesting you to take immediate action in this regard.
N.B My consumer No. is 16714, K.R. Agencies, T.C.55/1741, Kaimanam, Trivandrum-40

I am from Taliparamba, kannur dist. kerala, a consumer of HP gas. I fully agree with the comments because I am experiencing the same problems.
The people at the gas agency do not attend the phone while calling them..The phone is most of the time giving a engaged tone. If it rings no one attends to it. As a result we cant know when the delivery will be made. We cant also book the next cylinder over phone.
At some time or other delivery vehicle passes along the road at a distance away from home. No home delivery is made.Even for this delivery at the road made at some time they please, they charge extra from the consumer although it is within 5 kms.If we are not at the road when the vehicle passes through, we will miss it and the gas.Prior information about their coming for delivery is not given, either.
My consumer No. is-605106
Name of the gas agency is ; Universal Gas Agencies, HP Gas dealers, Taliparamba, Kannur, Kerala, Pin 670141
PH.[protected]
My last booking was made on 30th July, 2008 and delivery not received yet.

hi,
i am from Ghaziabad, a consumer of HP gas. I fully agree with the comments because I am experiencing the same problems.
Name of the gas agency is Panwar Gas Agencies, HP Gas dealers, Raj nagar Ghaziabad (U P).

gas — a suggestion

sir, i live at wazirganj distic gaya bihar. here a big problem of avability of gass .because no any athourised agency paled here . so i am intrested to work with you in this location please give me full detail about you term and condition of local fernchise in this city.i can able to envest 5 lacks. and i have a big godown and shworoom in front of main chowk. please send me enformation about it.

prashant ([protected])([protected])

Dear Sir/madam,
I Jaywant Killekar having HP gas connection and my consumer no. is 613433. In Kalyan west centre.
On 2nd Oct, 2009 I called HP gas servicemen for leakage of gas. He has checked and suggested to change burner and valve and as per his suggestion we replaced those parts.
But on 15th Oct, 2009 we had the same problem again, so we called him up again to check it. That time he said there was no problem in connection. He has suggested us to change the rubber tube and as per his suggestion we changed it again. For these two complaints Mr. Pancharam came to us.
On 22th Oct, 2009 we had same problem again and at that time another person named Mr. Omprakash came to us to check that and he guided us properly and he found the correct problem in gas leakage. He said that there were no need to change the burner and valve instead of that the only stove rod was supposed to be replaced. The rod was leak (connecting thread was damaged which caused leakage). This was replaced by Mr.Omprakash and we do appreciate him and his work.
I want to know why that first person could not found this problem. He came twice to check and couldn’t find whereas another guy Mr. Omprakash came only once and got the correct problem.
My question is Why Hp has not having proper person to give services. In those days if some incident had happened who would have been responsible for that. In my family my wife and my 6 years old son is there, so please take care that such incident should not happen again which will lead to financial as well as individual loss.

Enterprise name and address:

HINDUSTAN GAS SERVICE
Leena Apartment, Rambaug, Kalyan-West-421301
Maharashtra, India.

My Contact #[protected] Please don’t disclose my contact #.May be they will make some nuisance for that like threatening.

I am Sarita Sharma. My complaint is agenst Gaytri gas Agency located at Near Bus station Bhatapara. On 27/02/11 at 07:20AM we found leakage problem in our hp cylinder. Me & my father gone Gas Agency immediately but they not given positive response and talken routly. Please act suitably.

HP Gas — don't have service correctly

hi i am vinod i informed my hp gas ageengis please requirement refiling my gas bottle before 8th day but he is not send after 10days so pls tell me what is process for legal complaint.

I booked a cylinder through 1716 0n 22nd Nov my bookink no was 8. Till date I havenot received the cylinder refill.
SG

Dear sirs,
Mr.Bodda.Apparao, Nagulapalli (village), U.Kothapalli Mandalam, East Godavari district, Andhra Pradesh. S.India, was a consumer of H.P.gas and he died in October 1989. I am his son B S Prasannakumar and want to utilise this facility but unable to trace the consumer number and the dealer/agent's name and address, though I am in possession of the cylinder and the regulator. Would you please help me to get the consumer number and the agent's name and address.

Dear Sir,

This is Kanakaiah from Gudur(Nellore district).Due to some personal issues I'm not using my gas connection from past 3 Yrs. Now to get renewal of that connection, I have approached the agency people many times, But they are not responding properly. Would you please help me to get the renewal of the old HP connection.

Dear Sir,

My Consumer No. is 633215.

This is our 5th complaint about ur gas services. Our Gas Dealer is Soham Gas Services. We are not getting gas delivery after one week.

Operators are not giving us proper answers. It is like that we are begging on them. Nobody is picking up the phones not more than 2 hrs. Always it is ringing or ring tone is coming engaged.

If we are not satisfied with their services, then why delivery boys are asking us to give Diwali Bakshish, Holi Bakshish, Ganpati Bakshish? Is this a way to talk with customers?

We know there are some delivery boys whose communication is very polite. But others are very horrible. They don't know how to talk with senior citizens? We are very much fed up of this.

Every day operators are giving answers that there is a shortage of gas. Is it true? Then why u print that we can get gas within 24 hrs. after ur booking.?

Please tell us what we do?

consumer NO-605867
DISTRIBUTER SARAVANA GAS AGENCY K.G.F. KOLAR .ST. KARNATAKA
SIR,
I GOT DELIVERY OF GAS ON 26-12-07. THEY TOLD ME TO BOOK CYLINDER AFTER ONE MONTH. AS PER THEIR INSTRUCTION I BOOKED CYLINDER ON 25-01-08. THEY TOLD AFTER TWO DAYS YOU WILL GET CYLINDER. FROM THAT DAY I AM GOING TO HIS SHOP DAILY. TODAY 09-02-08 . ATER BOOKING, 15 DAYS OVER. I AM NOT GETTING CYLINDER. SIMPLY THEY ARE TELLING SOME REASONS. THEY ARE SELLING CYLINDER FOR RS- 450/-. THEY ASKED RS. 450/- I DID NOT GIVE THE ABOVE SAID AMOUNT . I AM NOT ONLY THE PERSON FACYING PROBLEM . EVERY COSTEMER FACING SAME PROBLEM. PLEASE TAKE NECESSARY ACTION AND ARRANGE FOR CYLINDER.
TANKING YOU

yours
G. SHIVANANDHA
phone number --[protected]
consumer number--605867
HP GAS
GAS AGENCY --SARAVANA GAS AGENCY. KOLAR GOLD FIELDS.
KOLAR. (KARNATAKA)

Dear Sir,

Hp Consumer id 612143 connected from kamala gas agency(no-378/1,gangothri complex,8th mile,T dasaralli, bangalore-73), now i shifted the residence to magadi road( no-42, 2nd cross, kempegowda nagar, police quarters road, magadi main road, bangalore-91,

received the message from kamala gas agency to transfer,but the nearest gas dealer soundrya agency of A.dasarahalli is not willing to accept the transfer,

Pls sort out the issue and arrange to transfer and deliver the cylinder to above said address.


Thanks and regards,

Rambabu.CH
ph no :- [protected]

Sir,

no. 30119
Name of the Distributor. Indian Gas- Vidya Nagar Gas Agency, Vidya nagar, Hyderabad

Since from 2 months i am not getting my gas cylinder. I called many times but not delivered till now. They are selling the cylinder at 500 - 600 out side.

Ramesh S Mallappa
[protected]

dear sir
mane apne gas 7-3-2008 ko book karai thi laken muje aje tak gas prapt nahi hoi hai mai pragati office gaya tha mai mr aggarwal se mela uno ne mujse kaha tumahara address galat hai apna gas ke paper lekar aao mai apke office gaya uno na mujse kaha gas ki kamlant note kara do mane kha sir booking karane ana parta hai pher note karne ana parta mara concation[protected] ko muje mila tha lakin ajj tak beena complent ka gas gahar nahi pochi. mr aggarwal bhut abuse word use kare mai pher complent lekaka aa gaya. pragati flame ka onar kabhi apne office mai nahi milta hai kabhi office mai pocho tho he told me he went to delhi. he did not told me any proper answer.
date of booking[protected]
booking id - 11450
last refill dilivery date[protected]
kindly note my complent thanks.

virendra pratap gupta
b - 456 new avas vikas colony rampur u.p - 244901

Consumer ID No : 627230
Distributor : Soham Gas Agencies, AT Post : Kalher, Dist : Thane, Tal : Bhiwandi

Dear Sir,

We customer are facing lot of problem even after booking the gas cylinder a month before. I have booked the cylinder 20 days before i.e on 30.07.2008 and till date i didnt yet got delivery. I called your franchies, but they keep on giving excuses, that we dont have cylinders in stock, and if you need it urgently, go to the godwan, which is located in Balkum, in Thane, nearly 5 Kms from my home. As i am working i Andheri and i get an weekly off on sundays and on those day your godwans are closed. I have One and half year old child, and for my wife, will it be possible to carry a 15 kgs cylinder holding in one and my child in the other hand. This is not only mine problem but many of such people like me must be facing such problems. I also like to bring to your notice the cylinders are been supplied to the nearby godwans in our areas. If both the cylinders gets empty than please, i request you to suggest us, that what we should do.
The distrubutors simply denies for delivery and think he has got the rights and power to do anything what he wants.
We are your customes, i request you to please, please, please look into this matter and please make your better efforts to solve your customers diffuculties.


yours truly
Rahul N.Wankhede

we have booked for gas cylinder on[protected] now the date is[protected] till date we did not receive the cylinder sinec 5 days they r telling you will receive cylinder today. they r not even lifting the telephone. my gas agents name is praveen gas agency add. 5-77 ranganagar colony. main road chintal. my consumer number is 606453. so please do the need ful.
thanking u
m.bagaiah.

HP gas BANGA gas service — NON DELIVERY OF GAS CYLINDER AFTER 25 DAY BOOKING

. Non Delivery of Gas Cylinder after 16 days booking ...I GOT DELIVERY OF GAS ON 06-08-08. THEY TOLD ME TO BOOK CYLINDER AFTER 40 DAYS. AS PER THEIR INSTRUCTION I BOOKED CYLINDER ON 16-09-08. THEY TOLD AFTER 7 DAYS YOU WILL GET CYLINDER. TODAY 01-10-08 . bUT ATER BOOKING, 16 DAYS THEY DON'T DELIVER. SO SIR MY PAPA ALWAYS VERY DISTUBERED IN THIS WAY. EVEN I AM NOT GETTING PHONE LINE TO ASK, IT'S ALWAYS BUSY OR SWITCH OFF. I AM NOT ONLY THE PERSON FACYING PROBLEM . EVERY COSTEMER FACING SAME PROBLEM. PLEASE TAKE NECESSARY ACTION AND ARRANGE FOR CYLINDER The consumer no is 603623 and the name of distributor is BANGA GAS SERVICE, NEAR RAI PETROL PUMP, PHAWARA ROAD BANGA.
MY NAME JAGWINDER KAUR D/OHARI SINGH HARDEEP KAUR
JAGAT PUR, BANGA, NAWANSHAHAR

dear sir

its almost the regular case from the last 2 years that we are suffering from this problem ...nobody is listening to us...

i have complaints lot of times but there is no response ...i have made a complaint to the booking counter as well as the main store where all supply has been done ...but no improvement ...

we are not getting the gas cylinder refilled...supply head person named "sudesh " Cell No. [protected]
has stopped picking our's no.

i have filled all there documentation of booking still not getting any cylinder...

plz try 2 reslove this problem

regards
kapil
HP CONSUMER NO :-504588
CONSUMER NAME :- Gobind Sharan
Adress:-92 adarash nagar
jalandhar

mobile No. [protected]
[protected]

Dear Sir,

I have booked for cylinder on 27th Dec 2008.Today is 16th Jan 2009.I havent recoecd the cylinder till date.I am not getting correct response even through phone.This is really difficult for many people like me..HOW ADVANCE SHOULD WE HAVE TO BOOK FOR CYLINDER?IS THIS CORRECT SERVICE?

I am trying to go straight to agency today and if not wish to take the compalint to higher authorities.

We Expect Good Service.

Regards,
Ambica.

My Consumer Number is 625340.

I havent recived cylinder till now.I booked on 27th Dec.I am not getting good response also when i tried to call.

We Expect Good Service From You.

Regards,
Ambica.

dear sir

i booked cylinder on 14.02.09 till date i didnt recived it.whenever i call up the Balaji HP Gas office,
they say u personally come and take the cylinder as there is shortage of cylinder.
or sometime they ask
did you transfer your cylinder ? or
or they say there is shortage of supply from the company ?
or they say if you need it you personally come to our office we will give you the coupon and then from the gowdown you can collect your cylinder .
on my personal visit to office they said
there is home delivery staffs strike?

we both are working so do not have time to collect from the office or from the gowdown but i failed to understand what exactly is the problem in HP Gas Delivery Section.
this problem we face everytime whenever we do the booking they donot deliver us within a stipulated time .
the agency details are as under.
Balaji H P Gas Agency in sector 8 Airoli Navi mumbai?
kindly look into this matter at the earliest
and hope for your positive response with this regards.
thanking you

shobhaa v s

Dear Sir,

Non delivery of cylinder after Booking


we are suffering from this problem ...nobody is listening to us..just we have contact to your delear but there is no response ...we have already booking on 2/3/09 and my wating no. is 211 and delivery date 8/3/09 but till today not received delivery. we have contact serval time to H.P.Dealer. for delivery og gas but we are not getting the gas cylinder refilled...supply office " Tel No.[protected]/2603397

Regards
Sarjerao

H.P.CONSUMER NO.614176
CONSUMER NAME: Sarjerao R.Mhole
A/401, Sai Arcade
Opp.S.I.C.E.S Hig school
Ambarnath (E)
Dist: Thane
Maharashtra

Dear sir,

Really it is not only one person feeling.Thousands of people were there like this. In what way HP giving best service to the customer no one knows. You know just to make booking over phone it is a miracle if we get the line.So my suggestion is unnessary wasting lot of consumers time and giving pain to the consumers, why cann't either HP or other source to implent by SMS or by mail, so that it will be easy to every one and giving return confirmation and expected date of delivery by the supplier. There is a will there is a way.

Hope they can think of it and implement at the earliest.

to
HP Gas
i the consumer of HP gas Jasumati Lalit Maniar Age 58
Non Delivery of Gas Cylender after booking
I booked gas for home delivery on14.03.2010 but till today 27.03.2010 not deliver. Whenever i make phone call to their representative, he says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency... and one time we had caught delivery man transferring gas from one calender to other how it can be

Dear sir,

I have booked the cylinder before 15 days but still now i have not recivied the cylinder they have promised me that there might delay in delivering the cyliner but with in 7 days we will deliver your cylinder and these people are not receving the phone calls while to get the bookings please take necessary action and arrange for cylinder.

Thank & regards
S.DEENADHAYALAN
PH NO:[protected]
CONSUMER NO:604294
HP GAS
GAS AGENCY --SARAVANA GAS AGENCY. KOLAR GOLD FIELDS.
KOLAR. (KARNATAKA)

i booked gas on14.10.10 but till today not deliver. Whenever i make phone call to their representative, he says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency Distributor code is
priya gas service
hapur
ghaziabad

My CUSTOMER NO IS 605310

NON DELIVERY OF CYLINDER after booking
consumer no 602096
Distributor Cookwell Gas Bhiwandi
i had booked a cylinder on 02 Jan 2013, 26 days have passed & we haven't still received the cylinder, Repeately calling to the agencies we get only one answer that they will deliver the cylinder soon!!!
these problem EVERY CUSTOMER FACING THE SAME PROBLEM
PLEASE TAKE NECESSARY ACTION AND ARRANGE FOR Cylinder's

under weight
Dear Sirs,

As per your much advertised publicity, every delivery boy of HP Gas is to carry a weighing scale for the benefit of the customers.

Unfortunately, no delivery boy is carrying weighing machine to satisfy the customer that the Gas cylinder supplied is the exact quantity and no pilferage has been done.
But khopoli HP gas Co not provided any weighing scale to delivery boy till date.
Hope you will take immediate action.
Sanjay Tripathi

Consumer No.606092
tel.: [protected]

Please give a complain in the following website and followup regularly. http://jihaan.hpcl.co.in/booking/Default.aspx
Regards,

Amitava

Dear sir,
I am working in Lok Sabha Secretariat, Parliament House. i want to make you aware of the fact that my father-in-law namely mohd. Shamim (Consumer No.634925) R/o C-1/289, Yamuna Vihar, delhi, who is physically handicapped, has been trying to GANGA ENT.[protected] book gas for the last fifteen days but to our surprise, all of their telephone numbers are engaged all the time. we keep trying again and again but in vain.
I, on behalf of my father-in-law request to please look into the matter personally and get the needful done as early as possible.

Hoping for immediate necessary action.

Regards,
Mohd. Saleem
Add. Room No. 133, Reporters Branch,
Lok Sabha Secretariat,
Parliament House New Delhi - 110 001
Ph (O[protected]
Mob. No. [protected]

Hello Sir/Madam,

we are facing problem with booking cylinder in Channapatna, Ramanagaram district. Dealers are not providing gas in time and they will not allow us to book cylinder correctly. They will take booking once in 50days..we have to beg them like anything to book a gas and the delivery is also bad.

Please look into this matter soon and solve the problem.

With Hopes,
Puttaraju

Dear Sir,


I am Try to Book my Cylinder Our No.603457. But they are not taking booking they says come with ration card then only we can do booking. But we are not having Ration Card. What to Do know?.

when i book gas on online it was not respond imy consumer no : 635927 please reply me

CONSUMER NO.623134, 649065

sir,
I 'm newly staying with my family in Rental house -Tiruapthi (AP) from tamil nadu
I wouild like to connect new gas connection from Indane gas ...
how can i apply and wat r the documents required for Address proof.

kindly give me a advice from ur end

regards
Hariprasath

I was continously trying hundreds of times to book the Gas with Ratna Agency. But all my efforts are in vain. They have provided us four number in which two numbers never work. Other two numbers ring but no one responded to that at any point of time. This agency service is very bad. It would be great if the system is changed.

HP gas booking
Hi
my HP consumer number is 620399. I am trying to call at Soham gas service center, Thane. Their Phone 25475154 is not working and 25478227 is busy all the day. I am not able to book my Gas.
it will be very costly to me to go there personaly and book the gas.
Their phone are all time busy .

Please look in the matter


thanking you
kavita