Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

consumer no 612843
booked my cylinder with DEVI DAYAL ENTERPRISES last week but delivery yet not given .

I am working at renown research Institute in pune since september 2004. we got gas connection of HP at Aundh gas company's NCL, Pashan Road branch. nearly two year back we made booking for an extra cylinder on same connection. That time that lady just made an entry in the register. when we ask is there any receipt or number, she simply said no. as they took our address, we thought may be thats only the procedure. after waiting for one year when we inquired, we have been told that no extra connections are available for now. for a while We were out of country. after returning back I inquired again and they asked me to show the consumer card and said that we make entry on consumer card. I told the lady in the office of Aundh gas company that you never made any entry in the card despite of asking by us. I told her that entry has been made only in your register then she was asking me the number of register. those ladies working in that office are extremely stubborn and always talk very rudely. she simply said that i will not check the register now and i will not allow you too. I asked her when it will be possible for her to check the register she said she don't know. then I asked her to book it again and give me the new waiting number but she refused to do so.I felt something fishy but I was not knowing what to do. the people even the delivary men are also very bad behaving. I was feeling angry and helpless. I wonder if this complaint will be attended by someone and will stop these bad mouthed ladies' arrogance and insulting behaviour.

1. The HP Gas cylinder I received last month started leaking heavily. On examination, I complained to the local distributor with no response.I then tried the Emergency cell at[protected] who did not care to attend and further gave me wrong information as to the working hours of the emergency cell and the dealer as well. Finally, the next day, I called up the HP Regional Manager, Hyd. who kindly arranged for a mechanic to visit and rectify.
The problem was a defective washer beneath the regulator. Obviously it was not replaced by the refilling station.
This could have cost a life!
The attitude of the Emergency cell is deplorable, more so in the face of the many accidents that have been taking place recently.
KINDLY ENSURE THAT IMMEDIATE ATTENTION IS PAID in future.

2. The bill I received today for supply of a cylinder does not contain 1) Last refill date, 2) Due date for rubber tube change, and 3) Last mandatory inspection date. These particular MUST BE FILLEDUP since carelessness could cost lives.
I do hope you take suitable actions to avoid such lapses.

Respected sir,
i am a consumer of H.p Gas and my Distibuter refusing to give D.P.C i.e to issue one more cylinder to me. At present i am managing with only one cylinder.so, i am facing difficulty because my family is big.Now i am giving some details of my connection:-
Distributer name- M/S. OM GAS SERVICE
dISTRIBUTER CODE- 7514130
Filling Plant Name- Hubli LPG Plant
Plant Code - 0416
Consumer No.[protected]
Distributer Address - M/S OM GAS SERVICE, Shop No.8, Commercial Complex, Town Panchayat Building,
Bankapur Road, MUNDGOD. (U.K Dist.) 581349. Thank you.

I mohammed hanif shaikh, a resident of town silvassa, state Dadra & Nagar Haveli .We have just only one LP gas agency from HINDUSTAN PETROLEUM & the agency running in our town is AMRUT GAS AGENCY almost handling the whole town unevenly, as there is no other gas agency from companies like BHARAT GAS or RELIANCE.So not only me but so many people like me are suffering from the problem o[censored]ntimely gas supply.
specially i want to disclouse a fact that we dont have any helpline or online booking service as specified in the consumer pass book.
we are supplied the gas cylinder refill through tempos in different areas unevenly, causing unconvinience, everytime as the tempo come in our area we face a war like situation.A huge Que stands and influential peoples are served first.
My family & many people like me face problem from this & dont get the refill cylinder in time & hence we have to cook food on the kerosene stove.
kerosene is also obtained by struggling here & there.
so i please request the officers that will be reading this mail please take a strict action against the defaulter agency and hely us in getting the timely service therby helping the public as a whole

Thanking you
yours faiyhfully
MOHAMMED HANIF SHAIKH.

Dear Sir,

I have been the customer of HP past more than 3 yrs. I am working with Sun pharmaceutical industries limited. I had become the customer from maharastra.
In July 2007, I was transfered to vadodara and the same was regularised in vadodara office. I had already received the gas from vadodara office. Now, recently when I was asking for booking gas cylinder, the lady is asking for Ration Card or Affidafid.
I tell her i providing with discussing with advocate, but she force on the format available at branch and timing is 10:00 to 05:00 PM. My job in private company and presently i've not leave and time is too odd.
They do not register the request for refilling without papers. I want to know about the logic of ration card, if i've already provide the transfer letter, company letter for address proof, as it is transfer case, why ration card is required and as supportive following supportive also to be provide to HP gas like address proof (license), identity card of election commission.
I just want to know, what all is going. Why should I need to deposit the documents now. It's just frustrating when we hear such things. Please clarify.

Himanshu
Consumer No: 624812

Dear Sir,
My consumer Number is 641393.
I purchased my 2nd cylinder on 18th June 08.Today my previous cylinder got exhausted.So we changed the cylinder but the regulator was not fitting cylinder.If we would open the knob gas odour could be noticed.
We have removed the regulator and kept the cylinder aside.
Requesting you to send your engineer to rectify the problem as i have no other gas cylinder.
I have...

Dear Sir/madam

I am staying in Pimpri-chinchwad Mahanagar palika area of Pune ( Maharashtra).The HP gas cylender rate is 343/- Rs where as the Bharat gas cylender rates are lesser than HP. ( Rs 336)

Why there is diff.??

I got the receipt of Rs 343/- from the gas dealer
(Kankariya Gas agency in New sangavi, Pimpri chinchwad --New sangavi)

Kindly clarify to my mail id.

Maruti Misal
[protected]

Dear Sir,

I am a resident of Indore(M.P) and I had a gas connectionfor last 3 yrs in Hatpipliya(Dist. Dewas), M.P. Now I have been employed at Indore (M.P) lat year in June. Now I wanted my Gas connection to be transferred at my new residence. In this regard I went to the H.P Gas sveral times, Hatpipliya but they are not responding regarding this.
Because of this I am facing a lot of difficulties.Infact I have submitted all the documents last year only but still I am not getting any respone.
I am feeling myself helpless in this regard. Please see into this matter and help me as soon as possible

With Best Regards,
Prem Pal Singh
Mobile No.- [protected]

Dear Sir/Madam,

I Sudhir Chandra Mishra, a consumer of HPCL, LPG GAS bearing consumer No. 625401 since 28th March, 2001.

My orignial distributor's details was:

SHREE JAGANNATH GAS AGENCY
L.P.G. Distributor
Biswal Commercial Complex, Nayabazar
Bhadrak, PIN: 756100
Orissa



On 16th September, 2006, I transferred my LPG connection to Chennai where I am staying with my son, Aurosis Mishra.

The new distributor's details are:

HP GAS (PREMIER GAS AGENCY)
No. 9/1
1st Main Road, Gandhi Nagar
Adyar
Chennai - 600020
Landmark: Near Adyar Bus Terminus
Phone:[protected], 24421588
Email: premier.[protected]@hpcl.co.in


The transfer was smooth and I used to get my cylinder refilled on my need.However, since last month, i.e from June' 08, I have
been denied for supply of refilled cylinder from my present distributor.The distributor is insisting me to produce the Ration
Card without which Refilling request will not be entertained.

Just to look back, I have never produced the Ration card during my previous refilling requests at the present address
(Chennai).To add, I also do not owe a Ration card too.

Under the above circumstances i would request you to take immediate necessary step so that I will be supplied with the
refilled cylinder at the earliest.


Awaiting for your kind response on the above at the earliest.

Thanks.

Regards,
Sudhir Chandra Mishra
C/O Aurosis Mishra
HOUSE: Selvaraj Square,
Door No.1 (Old No. 56),
1st Cross Street,
Thiruvalluvar Nagar,
Besant Nagar
Chennai - 600 090

Landline:[protected]
Cell: [protected],

Dear Sir,

The cooking gas distribution system at Rayagada, Orissa is in a bad shape. The gas booking phone is never attended (+[protected].

Even after booking the gas in person, He is not delivering the Gas in time.

Please arrange a visit by your sales Officer (retails / LPG) to look into the matter

I have been using HP Gas and from a past few months the supply has been irregular. There is a two to three days delay every month which is causing a lot of inconvenience to us. Please let me know the exact duration as to when the customer can book the domestic cylinder and how many days can the supplier postpone after booking. Kindly help

Sub : - Noise pollution from CNG station and Hotel Vitthal Kamath @ HPCL Premises Vastrapur, Ahmedabad

Respected Sir;

Hindustan Petroleum Company is running CNG station @ Vastrapur, Ahmedabad near Mansi Complex, Vastrapur, Ahmedabad 380.015 since December 2005. The machinery is kept just 10 feet away from buildings of our society: ‘ Balaji Avenue, Gulab-Park Co-op Housing Society ’, Judge Bungalow Road, Vastrapur, A’bad – 380015 where we are staying since 1995 i.e. 12 years.

HPCL has no permission from AMC to run petrol pump or CNG Station

The CNG machinery is making too much noise thereby making it difficult to live for members of society especially students and old age parents in our houses. The members are facing Mental Torturing. School and College students are in depression as they can not study calmly. Parents aged more than 70 years are tired of the situations.

The machinery is being operated from 8.00 to 23.00 and more everyday.

Recently Hotel has started its business in this premises which has Chimney and Heavy capacity Air Conditioners kept just 10 feet away from our residential flats.

The complaint regarding this illegal activity is given by the Chairman, Balaji Avenue, Gulab Park Co Op H. Society, Vastrapur to:

1.Hon’ble Chief Minister, Gujarat State[protected], [protected] May 2008)

2.Shri Amit Shah, Hon’ble Minister of our election ward[protected], [protected], [protected]

3.Collector, Ahmedabad[protected]

4.Chairman, AUDA[protected], [protected]Email dated[protected], [protected], [protected]

5.Chairman, Gujarat Pollution Control Board, Gandhinagar.[protected], [protected]

6.Ahmedabad Municipal Commissioner[protected]

7.Shri Vivek Barara, Senior Regional Manager, HPCL,
Near Memnagar Fire Station, Navrangpura, Ahmedabad[protected], [protected]
Phone No:[protected]

8.Satellite Police Station, Ahmedabad[protected]

9.E-mails have been sent to Collector, Ahmedabad on[protected],[protected],[protected], [protected] &[protected].

AUDA vide his letter dated[protected] informed this society that they have not given permission for CNG station. They only permitted for petrol pump.

The officials of GPCB contacted society members recently in 2nd week of May 2008.

On calling by officer from Collector office, written complaint was given by society at Vastrapur Panchayat office.

Shri Amit Shah Hon’ble minister has instructed Collector, Ahmedabad to appoint neutral person to solve our complaints vide his letter No. Ra/K/M/Gruh.N.Aa/Email-24 dated[protected].

Shri Amit Shah Hon’ble minister has instructed AUDA to look into the matter to solve our complaints vide his letter dated[protected].

Now AUDA instructs us to contact GPCB as they have given permission to HPCl.

On 11th February, 2007 there was fire due to illegal storage of oil tins in wash area of petrol pump. Shri Rajesh Bhatt, Chief fire Officer of Ahmedabad Municipal Corporation rushed to the Petrol Pump and controlled the fire. He was surprised with CNG station erected near residential buildings.

Now a days Hotel Vitthal Kamath, Vishal Mega Mart and Coffee Shop in this premises have installed Heavy Capacity Air Conditioners & CHIMNEY adding more Noise Problem. The Air Conditioners are running from 18 to 20 Hrs. daily.

30 months have passed after representation to various offices but there is no result.

We hope you will be able to free us from this unbearable situation and help our children to study, will help us to LIVE IN OUR HOUSES CALMLY.

Yours truly,

A D Modi
Gulab Park Co-op H. Soc Ltd “Balaji Avenue” Vastrapur, Ahmedabad – 15.

Address:-

E-6, Balaji Avenue, Judge Bungalow Road, Vastrapur Ahmedabad – 380 015

Mobile –[protected]

I've been observing for the last 15 days that almost all the HP petrol pumps are selling only "SPEED" petrol. They have stopped selling basic unleaded petrol which is 3-4 rupees cheaper than their SPEED petrol.

Thus all customers are asked to pay extra 3-4 rupees since they have no option but to fuel in with Speed petrol only.

City :Veraval (dist. Junagadh)
State :Gujarat

am consumer of HP gas for past over 22 years at Nagpur with consumer No 115330. Recently I shifted my residence and requested my dealer - NGDA, Anjuman Complex, Sadar, Nagpur to shift my gas connection to the dealer servicing the area of my new residence. Accordingly, I was advised to contact Sunita Gas Agency, Das Number Puliya, Kamptee road, Nagpur. I also received SMS from HP giving following details -
" You have been Auth Code No 7GQNUF2. Your account No 11471100 has been closed with us" on 09/06/2008. We have been running from pillar to post since then for getting the gas supply at our new adress but to no avail. Sunita Gas Agency asked us to get some documents along with the regulator, which when produced, they refused to accept the same sayng that our new house location does not fall under their service area. On contacting my previous dealer, they say they have nothing to do with us. We are runnung without gas and there appears to be no solution.
PLEASE HELP ME IN GETTING MY GAS SUPPLY RESTORED AST MY NEW RE$SIDENCE> ISHALL BE EVER SO GREATFUL FOR THE SAME

i am mr.mp.gowrisankara rao having hp gas connection at nageswar gas agency, 45-57-3/4, narasimhanagar, visakhapatnam-24.i had tranfer my gas connection to sanjay enterprises, N A D kotharoad, visakhapatnam in hpcl web site.but no responce, kindly transfer my hp gas connection to above mentioned address to below address.
consumer name : mp.gowrisankara rao
consumer no : 627702
my new address
mp.gowrisankara rao
m-i-g-42, opp.creative avenue, vuda layout, marripalem, visakhapatnam-530008.

SIR
THIS IS TO INFORM YOU THAT I HAD VISTED YOUR DISTRIBUTOR SERVER TIME, FOR CHANGE OF ADDRESS BUT AFTER THE YOUR DISTRIBUTOR HAD UPATED MY ADDRESS IN THEIR (SEHNA MADAM ) COMPUTER IN FRONT OF ME ON DATED 28/05/2008. AND ON 11/06/2008 I BOOKED A CYLINDER, THEN THE PERSON ON THE PHONE TOLD ME THAT THE SERVICE MAN WILL COME FOR INSEPECTION, ON 16/06/08 THE PERSON VISTED AND CHANGED THE PIPE AND TOLD US TO PAY 180/- RS, FOR PIPE WE PAID . BUT AFTER THE INSPECTION BY YOUR DISTRIBUTOR 'S EMPLOYEE "D.B BISHNOI " THE CYLINDER WAS NOT DELIVERED TO MY ADDRESS, IT WAS DELIVERED TO SOME ONE ELSE ON 20/06/2008, AFTER THIS I MADE A CALL TO AGENCY THAT WHAT HAPPEND OF MY BOOKING, A LADY REPILED THAT IT HAS BEEN DELIVERED TO YOU ON 20/06/2008, BUT TILL DATE I HAVE NOT RECD THE CYLINDER .AFTER A LONG ARUGMENT WITH THE LADY, MAN THEY BOTH REPILED ME THAT THE ADDRESS AS NOT BEEN UPDATAED IN OUR SYSTEM, SO YOU WILL NOT GET THE CYLINDER. SIR, I WANT TO KNOW IF THE ADDRESS HAS NOT BEEN UPDATED IN THEIR SYSTEM HOW THE SERVICE MAN VISTED TO MY HOUSE, & HOW HE REPLACED THE PIPE (SERVICE SLIP NO : 944) .AND NOW THEY ARE SAYING THAT THE ADDRESS HAS NOT BEEN UPDATED . SIR I WANT TO KNOW IF THEY SUPPLING THE CYLINDER WITH EXTRA COAST TO SOME ELSE AT OUR BOOKING AND WE FACE THE PROBLEM FOR THIS TYPE OF SERIVICE.

DISTRIBUTOR'S CODE # 963250 " OMKAR GAS SERVICE, 9 TULSI BHAVAN .KOPARI COLONY THANE EAST. 400 603
CONSUMER # 600545

Hi,

I'm a customer for HP gas for the past 7 years. Right now i'm staying in Adimaly(Idukki Dist), Kerala. My complaint is that the dealer in this area is not distributing the cylinders for the people having the connection. They are selling it in black market for extra amount. We, all the people of adimali and the nearby areas are suffering due to this. We have even tried booking for the cylinder even before 2 month and still noone is getting the cylinders. The dealer here is filling the gas to big cylinders used in hotels and also selling it in black market. Request for a detailed enquiry on this. If possible cancel the dealership of the person and put in place a new dealer.

I usually fill the tank in the HP petrol station located at Wakad, from last few months he is not supplying the Turbojet Diesel,
I prefer to fill the Turbojet rather than filling the ordinary Diesel. I am sure the Petrol station owner is selling the Turbojet to some other petrol station or some specific transporter vendors. As this Petrol station is outside the octroi limit we get Turbojet with the difference of 1 Rs. per liter.
When I ask the pump in charge about the stock of Turbojet he had denied to give me this information. I am 100% sure there are some malpractices about the Turbojet Diesel.
I would request the HP official to look into the matter.

Regards,

Milind.

Hello,

Today we had a home delievery of LPG cylinder which was expired, it had a number "B-06". Which means the cylinder was expired in the second quarter of 2006. I argued with the the person who delieverd the cylinder but he was not ready to listen. In fact, he was saying that the cylinder is good to use for 5 years even after expiry. What to do? why the agencies circulate the expired cylinders in the market? who will be responsible for the accidents by the cylinders?

Please help in replacing the cylinder with a safe one.