Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

From
Rashmi Chalke
Ganraj Residency
Tingre Nagar
Pune -411032


To
The Person Incharge
HP Gas

Subject :- Regarding @ nd Cylinder

Dear Sir

I THE ABOVE MENTIONED HAVE CONNECTION OF HP GAS, DEALER BEING Kekan gas, Tingre nagar,

MY CONSUMER No 621863,
I HAVE BOOKED 2 N CYLINDER ON 14-4-07 BOOKING NO – 588
I AM KEEPING FOLLOW UP FOR THE SAME FROM LAST 4 MONTHS, THE STAFF AT UR END DOES NOT BOTHER, U KNOW FOR UR BAD SERVICE WE PEOPLE HAVE TO SUFFER A LOT,
LAST 1 MONTH BACK I AM CONTINUOSLY SENDING EMAIL TO U, LOADGING COMPLAINTS, BUT I[censored] DON’T HAVE TO GIVE ME, SO U WRITE AND GIVE ME, THEN LATER I WILL
SEE WT TO DO.


Reshmi Chalke
Contact No - [protected]

sir, indeed it is a very sorry state of affairs, that, even today basic fundamental requirements of a citizen is highly neglected.
In the abscence of other means of fuel for cooking, we rely only on lpg gas.And that too distributors have fixed their own rules of booking time.Kamala distributors, hp gas, bahadurpura, hyderabad have minimised refill booking time as 25 days, exclusive of delivery and booking days, it clearly states as 26th or 27th day counted from the last delivery.There is on other option than to struggle a lot in this crisis every month.We request Hindustan Petroleum and the govt.of India to formulate such a policy that would help both the consumers as well as the govt exchequer.

Long Delays in Delivery of Gas Cylinders and very poor customer service.
I booked gas for home delivery on 14.02.2008 but till today 12.04.08 not delivered. Whenever i make phone call to their representative, at kondapuram kalathil gas agencies, palakkad, kerala. he always says it will be delivered after 10 to 15 days or already delivered, speaks to us as we are their slaves. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. This is not appreciatalbe and would face legal action from now on.

I also understand that lot of malfunction is happening at this delivery location, it was found by the police that the agency used the sell our home appliance cylinders on higher price to some other hotel peoples.

I here by request you to take very strict action towards this dealer or we as group of HP gas consumer will take this up directly to court and ban hp gas in Kerala altogether.

I would appreciate you all to take the action deemed fit with 5 working days so that no legal notice you survive.

Regards

Sasnikar
President - KGCA
Palakkad
Kerala

Dear sir,

We are staying Janapriya Apartment, Sunkadakatte. We have booked the Gas on 29/3/2008 but so far we have not received the Gas cylinder. The concerned Gas Agency is Soundarya Agencies, Magadi Main Road, A. Dasarahalli, B'lore 560079, when we contacted them for Gas, they are giving the reason that your door has been closed. Today Morning at 10.20 Hrs we have contacted them over the telelphone now they are giving the reason there is no stock and they had asked us to wait till Tuesday.

Our question is that once the cylinder has booked it should be delivered or not? suppose a consumer went outside by locking the door then the booked cylinder should be with the agency or it should be diverted to non booked consumer.

We hope that, if there is any door lock or without any follow up the cylinders are diverted to non booked consumers/other consumers for extra money. And also there is no time for the delivery, if the delivery boy thinks he can deliver the Gas Cylinder on his wish. Apartment like us there is a security, if there is a any apartment closed he can leave cylinder at security gate and ask him to inform the consumer or atleast he can leave the message at the security Gate. But nothing is happening, though we are consumer we have to beg them for the cylinder.

This is the case, the HP gas Company should protect the interest of a consumer.

Please do the needful & instruct all your distributors Particularly Soundarya Agencies, for the proper service.

Thanking you,
Rgds,
B. Nanjappan.

sIR
i Reshmi chalke is keeping follow up for last 15 days, still u people dont bother to see the complaint,
No answer,
consmer No. 621863
Booking No : 588, Dated : 14-4-07
i have booked 2nd cylinder still, staff at Kekan gas asks me wait for another 4 months, INSTEAD OF MY 10 COMPLAINTS, U PEOPLE NEED NOT BOTHER TO SEE AND REPLY ALSO, I AM VERY SORRY TO SEE THAT U HAVE VERY BAD SERVICE
CONTACT nO-
[protected], [protected]

Consumer No. 605246. Dealer code : 955110
After failing to contact on telephone, to complain about a gas leakage in the regulator, I have visited the dealer personely to lodge the complaint. But the irresponsible person in charge is giving no response.

Now where and to whom should I complain about the leakage of the gas.
Hope you do the needful
thanking you

Hi,
I want to apply for new LPG gas connection in

SOHAM GAS SERVICES
UTHALSAR NAKA
THANE(W) THANE
400601
MAHARASHTRA

I need only LPG gas connection but they are giving new connection only with the new Gas burner which I don't want. Is it compulsary to take new gas burner with every connection? If not please give me the reference of law or someone who can help me...

Dr. P.K. Aggarwal,
Principal Sci., D.M. Division,
NDRI (ICAR), Karnal – 132001.
Phone[protected].
April 8, 2008.
The The Complaints Board,
India Consumer Complaints Forum.

Sir/ Madam,
My wife, Smt. Subhita Gupta, 193-194, Ajit Nagar, Ambala Cantt.- 133 001, Phone:[protected], has a gas connection vide Consumer Number 501793 with M/s Swatantra Gas Service, 5356/1, Aggarwal Building, Punjabi Mohalla, Ambala Cantt. – 133 001, Dealer Code: 19660700. She asked for a refill on April 4, 2008 but was curtly refused under the pretext that she had already been supplied the same on March 29, 2008 which she actually had never got as she had never asked for it after 11.2.2008 and before 4.4.2008. This has been a practice with the dealer. I hereunder give the details of the modus operandi being followed by the dealer for the last many years.

Sr. No. Refill Gap days in supply Remarks
booked on received on
1. 24.4.2004 25.4.2004 1 Our requirement gap being a big one the dealer is developing the mischievous habit – records need to be examined.
2. 25.10.2004 26.10.2004 1
3. 12.1.2005 21.1.2005 9
4. 25.7.2005 27.7.2005 2
5. 13.2.2006 4.3.2006 19
6. 26.9.2006 28.9.2006 2
7. 9.2.2007 26.2.2007 17
8. 28.7.2007 11.8.2007 14
9. 25.1.2008 11.2.2008 16
10. 4.4.2008 ----- ----- Refused to entertain on the pretext that supply had already been made on 29.3.2008.

It seems that the dealer has been misusing the gap period between our requirements. A similar episode had occurred on booking for July 28, 2007. At that time my wife had to give the dealer a bit of her mind after which he supplied the refill from another number as he had already sold her refill to someone else. The records may be scrutinized to ascertain the misuse of my wife’s consumer number.
It is requested that this malpractice be investigated, the dealer be set right and the refill be supplied to my wife immediately and also as and when she asks for it in the future.
Expecting expeditious action,
Truly yours,


P.K. Aggarwal

I had gone to CHAUHAN GAS SERVICE[protected], VILLAGE BHAGDOLA, SECTOR-8, P.KALAN, DELHI-110045, Email : chauhan.[protected]@hpgas.hpcl.co.in Phone :[protected], the first time on[protected] for a new connection. I was told that I have to purchase an oven with the same. When I disagreed to purchase the oven as I already have one, I was denied a connection, my address proof papers were almost thrown at me. I came back & registered a complaint on the HP website. I got a call from the proprietor, Mr. Chauhan who seemed to be an amicable guy. He pleasantly denied that is employee might have misbehaved thus and said that I can definitely have a connection without purchasing an oven. But, the process is that his mechanic will visit & check the oven prior to giving the connection. I was perfectly Ok with that, hence the mechanic came, talked to my wife from the front door itself, never asking for a visit to the kitchen. He was more busy with his mobile phone than he was concerned with the work at hand.

Three days later, I received a letter from the distributor to deposit money(approx 1065) for the cylinder & take a new connection.
Yesterday, my wife went to the distributor & she was given the same treatment by the guy at the counter, he grossly misbehaved and emphasized on the point that we had to take the connection along with a new oven & that we had not allowed the mechanic to inspect my oven. That means I have to pay an amount of (approx 2500)for the new connection.

I believe, this time it was Mr. Chauhan himself talking to her (as per the description)& he recollected the registration on the website as well. He too misbehaved, he simply does not know how to talk to a lady. My wife & her friend were almost thrown out with the condition that we have to purchase an oven to get a connection. What is more overwhelming is that, when the ladies were leaving after the mistreatment, he was calling out from the doorway with something like "thik hai Madam, aap connection le hi lena..."

I think HP should seriously look into the way Chauhan Gas Service Operates. I have been to the place twice myself, my observation is that the next door Indane Gas Service guys cannot give time to all their customers as there is always a rush, whereas these Chauhan Gas Service people sit in a vacant shop. It was my fascination that HP Gas guys are good in their service. I have been a customer of HP Petrol for the last almost 6 years and I was a proud customer. But if we have to go to these kind of people, henceforth, I shall neither go to HG Gas or HP Petrol.

I believe, asking for redressal is not going to get me anywhere. Neither HP nor Chauhan Gas Service is bothered.

Dated : 2-4-2008
From
Rasmi Ajit Chalke
Road No 13,
Ganraj Residency, Tingre Nagar
Pune, Ph :- [protected]

To
The Person Incharge
HP Kekan Gas
Road No.13
Tingrenagar
Pune


Subject: Regarding Second Connection

Dear Sir,

I the above mentioned would like apply for Second Connection,
My consumption of gas is 22-25 days, I am having Only One Cylinder & every month I borrow the Cylinder from my neighbours, this is the condition every month., After 22 days or so I book the gas then later it comes to my home after 4-5 days, if in any Condition my Previous gas by Chance is still going on from where should I give the empty Cylinder, Again borrow the same from neighbors

The Details Of family Members Are Given below:

! ) Mr Ajit P Chalke – Pvt Employee

2) Mrs Rashmi Ajit Chalke – Pvt Employee

3) Master Yash Ajit Chalke –2.5 years

I Request you to Please give me Second Cylinder at Earliest it is very inconvenience to me being a Working Women.
My Consumer No.is 621863, I have booked 2nd Cylinder on 14-4-07 & Booking No is 5 88

Yiurs Faithfully


Rashmi Chalke
[protected]

Dear sir i was ragisterd in hp gas online but i was not ragisterd properly please deactivate my id because i am onceagain ragisterd properly.

Thanks withregards
Sudhakar Sharma
[protected]

Recently I moved to CBD Belapur and I applied for a new gas connection at HP Cooking Gas service center operated by Raje Bhawani Shankar near CBD Belapur bus station (Tel.[protected].

I was put on a waiting list for about a month. Finally when I contacted them after one month, the staff person Mr. Rajesh Sawant was forcing me to buy a cooking stove and other accessories at exorbitant prices along with the gas connection. He...

I Mrs. Nilam Navneet Rane (consumer code ni. 632868, in name of Mr. Balkrishna T Rane) hereby send a reminder on a complaint put up earlier on 21.03.2008 on h p gas service provider, Laxmi Gas Services, S.G. Barve Marg, Kurla (E), Mumbai - 400 024.

It is very sad to see that our complaint is not even acknowledged from a company having website complaint registration facility for the public. But is it attended by anyone, is there any action taken on this complaints. If not please stop this website complain drama.

Stop giving gas agencies also if there is proper and timely service provision from your end.

Respected Sir,
I am a citizen living in Moh. Chhata, Jalesar; My consumer # is 606584 .
I am facing a big problem for gas to get the home delivery from begning.
Sir, please tell me that a consumer who have no own means to carry the 30 kg cylinder.How can gas refill reached to residence .
He charged at godown Rs. 296.00( home delivery rate) instead of Rs 284.00.
He never markes bill # on consumer book and never issued a copy of bill to any consumer.
And he is evasing Income tax & VAT TAX in large scale
Please refer this matter to INCOME TAX & COMMERCIAL TAX Dept.
No authorized persons(Hawkers) to make home delivery are appointed by the gas agency.
The Manager of Jalesar Branch is so corrupted and most of quota of gas has been black marketed at the rate Rs 400.00 or more by him and his agents .
And ignore the needy consumers.
No home delivery is made by the RAVI GAS SERVICES, JALESAR, Distributer Code=737450.
At the time of gas booking he is forcing to take a rubber pipe by charging Rs. 200.00 .
when consumer say that we have no need to take the rubber pipe then the booking in charge "Say that that there is no booking of GAS until you will not purchase the rubber pipe".
He has not obeying the guidelines of company, "The booking of gas on telephone"'
Since last six months he is not provided DBC to me despite of several requests,
Mr. Prem Chand Sharma and his associates are very misbehaved have no way of talking to older person.
I hope that you must take strick action against the "RAVI GAS ", Jalesar.
So please take actions about it and stop the malpractice of gas agency.


My mobile # is - [protected].

Liyakat Ali
S/o Sauket Ali,
Mohalla: Chhata,
Jalesar, Dist (Etah), U.P.
Pin.-207302.

My Gas Agency Distributor code is 966170
SH LALJI GAS
10 SHATRUNJAY GIRI APTS
KANDIVLI
MUMBAI
MAHARASTRA

My consumer number is 635036

The numbers provided by the distributer is always enganged. In fact, I have tried for more than 3 hrs but have not got thru their number. They purposely keep the phones down since I do not believe that their lines are so busy since most o[censored]s have shifted to piped gas.

Can someone look into this please?

Regards,

anirban
[protected]

Sir,

I am HP gas consumer ( No. 600573)from Amalapuram, East Godavari District, Andhra Pradesh trasfered to Gurgaon.
I have taken a house in Jalvayu Towers in Sector-56, Gurgaon which falles under the jurisdiction of MANJIT Gas, Maheroli Rd, Gurgaon. I have been trying to submit the transfer letter for connection here for the past week days. The agency office phone numbers ( 2561403 & 2353303)are not being answered and the shop was closed for the last four days including monday.

I need the connection immidiatly, Kindly advise on whom to contact here in Gurgaon as I have already got my family shifted here.

Please revert back asap.

regards,
Ramakrishna
[protected]

on 9Th of this month i booked the cylinder, they said it deliver with in 10 days. i didnt get it on 23rd of this i call to them[protected], they are telling your door is locked, your not their in that address they are telling to change the address, how can i. I am staying in that same house nearly 2 Yrs. yesterday i ask the boy who will give the cylinder, he said i didnt knock your door he knock the other door. when i phone today the guy is telling that
he want to check the address and give the cylinder
The gas agency name is
SREE MANASA GAS AGENCY, SUMITHRA NAGAR, HYD. Distributors Code is 14556100

My consumer no:639327

We had registered the gas on 13/03/2008, and till date 28/03/2008 we haven't recd the gas. Whenever we call to inquire we are informed that it will be delivered today, which has never happened. If we tell them we will be making the complaint on the same they say its regular and till date nothing has happened and in future also nothing will happen.

My Gas Service is HP Gas - PET. EMP. CO.OP CENT. SER. SOC. LTD. and the Code is 19567800 and Contact person is Jadhav. I Hope something is done on this and people like us do not have to suffer without Gas for 15 days.

i have booked for gas cylender on 7.3.2008 and the agency person told that he will deliver the gas with in 4 days . but till to date the gas was not delivered to be . Many times i had a talk with them on phone, simply they will say that they will deliver it tommorrow and ther will not deliver it. i am having only one cylender, i am facing many problems due to the unresponsible behaviour of the agency.please go through the matter and do the need ful to me
thanking you sir
yours sincerely
ARUN G PATIL

I had booked for a refill (Maruti Gag, HSR Layout, Bangalore), which was delivered with an empty cylinder with manipulated seal. My wife didn't check the seal becoz the same boy is delivering the gas every time. Only when the running gas cylinder was over, she changed the cylinder only to find the refill given by the HP Gas delivery boy is an empty one. We had enough problem as we have small kids to take care of and there is no gas for more than a day to cook.

I really don't know, if people can be fraud to this extent like the HP Gas delivery boy what he did with us.

I am also not very sure, what could be the solution. May be privatization of these PSUs could be the answer so that these babus in Customer Service will also learn to behave properly.