Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Dear Sir,

As my HP Gas Consumer No. is 17230296

And Distributer's Name Pawan Gas Services : 2, Vikas Nagar. Ousmanpura, Aurangabad (Maharashtra) 432005

I had got HP gas connection 6 years back, but still no additional cylinder provided. Whenever I ask, they will tell after 3/5 months. The same answer is given after that also. When we book a cylinder, it will be delivered after 3 or 4 days. No control over it. But they are giving only waiting list no. i.e. 438.

still i am waiting for second cylinder and this distributer doing nothing for consumer.

Plz do the needful.

No Additional Cylinder Provided :

Complaint Rating:
I had got HP gas connection 2.5 years back, but still no additional cylinder provided. Whenever I ask, they will tell after 3/5 months. The same answer is given after that also. When we book a cylinder, it will be delivered after 3 or 4 days. No control over it.
My Consumer No :- 621863
Agency : KEKAN GAS TINGRE NAGAR
bOOKING nO :-588 FOR 2ND CYLINDER BOOKED ON date : -14-4-07
I[censored] DONT WANT TO HELP ME OUT PLS SEND THE MAIL SO, I WILL DO, WHAT I WANT, INSTEAD OF MAILS LAST 28 DAYS U PEOPLE ARE NOT GIVING ME ANY RESPONSE

Contact No :- [protected]
Email ;’ [protected]@yahoo.co.in

Dear sir,
We have a connection of HP Gas from the past 2 years. Whenever we are asking for a additional cylinder my Gas Agency (Kurumpolil Gas Agency, Anakkara, Idukki Dt, Kerala State - Dealer Code :[protected] used to say that now a days we are not giving any additional cylinder because of cylinder shortage. Now a days they are telling if you are ready to puchase any of the appliances (whcih they displayed in their agency center) then only we will give the additional cylinder.
So i would like to know that
1. from HP they have instructed to sell like this or not.
2. from HP they are not giving any additional cyclinder for the past 2 years.

Thanks and regards,

nirmala

Dear Sirs,
I had been a consumer of LPG with your dealer M/s Panna Domestic Gas Agency, Jharsuguda, Orissa till February 2007.
My Consumer no was: 607667
Dealer Code: 964700, [e-mail ID: panna.[protected]@hpcl.co.in]
On my job transfer, I surrendered my connection at Jharsuguda and obtained transfer to Kolkata.
Unfortunately at Kolkata I stayed with my relatives and the connection was not renewed there.
Now I am back to Jharsuguda and want to avail the services from the same dealer. But I understand that the transfer order issued to me earlier is no longer valid and I have to obtain a fresh connection.
Unfortunately the charges indicated to me seems much higher than the refundable deposit amount.
In this connection, being an old consumer of HP, I earnestly request you to issue a fresh connection within the same terms and condition as earlier.

A line of confirmation in this aspect will highly be appreciated.
Thanking you.
Yours faithfully,
S Majumdar[protected]

Cons.No.504881, Agency Name Lekshmi Narayana Gas Agencies, Komalapuram, Alappuzha 688006.
Everytime delayed delivery even after 30 days of booking of refill cylinders, Difficult to get the booking telephone number always, Current booking date[protected] Not delivered till date. Reluctant to transfer the connection to nearest agency of HP at Kalavoor(Nenco Agency) to avoid additional charge for delivery and unsatisfactory service continuously.
B.Jayasree, Kanakakkunnu House, Mannancherry.P.O, Alappuzha.Ph-[protected]

This is the Complaint against operator at HP petrol center at BOMBAY PUNE Highway-In front of Alpha laval company- Kasarwadi pune-411 012,

Sir, I undersigned Mr.Rushikesh Kudale is regular customer of HP Petrol Pumps from last many years.
I have filled petrol for amount Rs-300/- at above said petrol pump Dtd 14/4/08 at around 10.45 AMs.After filling after start up of my vehicle it is observed from fuel indication that operator have not filled petrol of Rs-300/-, He has hardly filled petrol of Rs-100/ to 150/- in my bike, immediately I called that operator and asked about that .I am sorry to say that my petrol indication not showing petrol of that amount.

Rushikesh Kudale
[protected]

Dear sir,
I am from hyderabad and am a HP gas customer i want to know that as if i am receiving a cylinder on 19th april 2008 then after how many days i can booked the other cylender is there any circular for that because by dealer is telling that you cannot book the cylender again after 10 days i should complete 30 days after the date of delivery then only we can book and after that also they are taking 10 days for delivery
i request you to please helpp me out for thisand plz send a circular copyof that

dear sir
mane apne gas 7-3-2008 ko book karai thi laken muje aje tak gas prapt nahi hoi hai mai pragati office gaya tha mai mr aggarwal se mela uno ne mujse kaha tumahara address galat hai apna gas ke paper lekar aao mai apke office gaya uno na mujse kaha gas ki kamlant note kara do mane kha sir booking karane ana parta hai pher note karne ana parta mara concation[protected] ko muje mila tha lakin ajj tak beena complent ka gas gahar nahi pochi. mr aggarwal bhut abuse word use kare mai pher complent lekaka aa gaya. pragati flame ka onar kabhi apne office mai nahi milta hai kabhi office mai pocho tho he told me he went to delhi. he did not told me any proper answer.
date of booking[protected]
booking id - 11450
last refill dilivery date[protected]
kindly note my complent thanks.

virendra pratap gupta
b - 456 new avas vikas colony rampur u.p - 244901

DEAR SIR,

MY CONNECTION NUMBER 605724 AT RAVIPRASAD GAS AGENCY NACHARAM HYDERABAD, WAS TRANSFERRED TO AHMEDABAD IN FEBRUARY 2008.

DUE TO SOME PROBLEMS I CAME BACK TO HYDERABAD IN MARCH 2008, SO I COULD NOT SUBMIT & TAKE SERVICE AT AHEMEDABAD.

WHEN I CAME BACK TO HYDERABAD, I APPROACHED RAVIPRASAD GAS AGENCY FOR RE ISSUE,

THEY SAID IT IS NOT POSSIBLE, YOU HAVE TO SUBMIT AT AHMEDABAD & RE TRANSFER TO HYDERABAD.

SINCE I CAME BACK TO HYDERABAD NOW I CANNOT GO TO AHMEDABAD FOR THIS REASON,

PLZ SUGGEST US,

REGARDS,

CHAKRADHAR.

My brother Mr. Sathyanarayanan has a single cylinder and booked cylinder on 5th March 2008 and it was delivered on 18th march. Since he has only one cylinder we our family members adjust by lending the cylinders.

Again on 5th April when we called for booking the cylinder the person who attended the phone call informed that the cylinder has delivered on 18th March and booking can be taken only after 9th April. From 11th April 2008, We are trying to book for a cylinder and every day we are calling up 65632075 & 65660633 we get the message saying 'the customer you have called is busy on other call, please try later" OR the phone rings but no body lefts the phone.

I think the phones at the customer centers are used only for personal calls and when they receive any outside call they are not picking up the phone.

Kindly look into this and ask the customer centre people to attend each and every call and not to keep the phones engaged all the time.

Regards,

Satheesh

I have a HP gas connection. The problem I am facing is that the dealer is not giving home delivery. He is refusing to do so by telling that they will not give home delivery at the place where I am staying. He is asking me to take the refilled cylinder from their godown whenever I want a refill. As everyone knows, TRANSPORTING FILLED CYLINDER THROUGH TWO WHEELERS OF THROUGH ANY OTHER UNSAFE MEANS IS HIGHLY DANGEROUS AND NOT ADVISED BY HP ITSELF. Since it is not economical for me take a cylinder in a goods carrier, I asked for a transfer of the connection to a dealer nearby to my house who is giving home delivery to my neighbors. He has accepted my request and asked me to give the Photostat copy of the document. I have handed over the documents to him around 45 days back. Still he has not given the transfer and he is telling reason that THERE IS A PROBLEM IN THE SOFTWARE AT HP HEAD OFFICE AT BANGALORE. I don’t believe that HP’s head office will keep any such critical problems for this much long period. Pls suggest to whom I have to approach for the same. The details of the connection and the dealer are as follows.
Consumer No:618945
Dealer Code:963970
Dealer Address:Chamunderswari Gas Distributor, # 3 & 4, TAPCMS SHOPP Complex, A Layout, Mysore

From
Rashmi Chalke
Ganraj Residency
Tingre Nagar
Pune -411032


To
The Person Incharge
HP Gas

Subject :- Regarding @ nd Cylinder

Dear Sir

I THE ABOVE MENTIONED HAVE CONNECTION OF HP GAS, DEALER BEING Kekan gas, Tingre nagar,

MY CONSUMER No 621863,
I HAVE BOOKED 2 N CYLINDER ON 14-4-07 BOOKING NO – 588
I AM KEEPING FOLLOW UP FOR THE SAME FROM LAST 4 MONTHS, THE STAFF AT UR END DOES NOT BOTHER, U KNOW FOR UR BAD SERVICE WE PEOPLE HAVE TO SUFFER A LOT,
LAST 1 MONTH BACK I AM CONTINUOSLY SENDING EMAIL TO U, LOADGING COMPLAINTS, BUT I[censored] DON’T HAVE TO GIVE ME, SO U WRITE AND GIVE ME, THEN LATER I WILL
SEE WT TO DO.


Reshmi Chalke
Contact No - [protected]

sir, indeed it is a very sorry state of affairs, that, even today basic fundamental requirements of a citizen is highly neglected.
In the abscence of other means of fuel for cooking, we rely only on lpg gas.And that too distributors have fixed their own rules of booking time.Kamala distributors, hp gas, bahadurpura, hyderabad have minimised refill booking time as 25 days, exclusive of delivery and booking days, it clearly states as 26th or 27th day counted from the last delivery.There is on other option than to struggle a lot in this crisis every month.We request Hindustan Petroleum and the govt.of India to formulate such a policy that would help both the consumers as well as the govt exchequer.

Long Delays in Delivery of Gas Cylinders and very poor customer service.
I booked gas for home delivery on 14.02.2008 but till today 12.04.08 not delivered. Whenever i make phone call to their representative, at kondapuram kalathil gas agencies, palakkad, kerala. he always says it will be delivered after 10 to 15 days or already delivered, speaks to us as we are their slaves. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. This is not appreciatalbe and would face legal action from now on.

I also understand that lot of malfunction is happening at this delivery location, it was found by the police that the agency used the sell our home appliance cylinders on higher price to some other hotel peoples.

I here by request you to take very strict action towards this dealer or we as group of HP gas consumer will take this up directly to court and ban hp gas in Kerala altogether.

I would appreciate you all to take the action deemed fit with 5 working days so that no legal notice you survive.

Regards

Sasnikar
President - KGCA
Palakkad
Kerala

Dear sir,

We are staying Janapriya Apartment, Sunkadakatte. We have booked the Gas on 29/3/2008 but so far we have not received the Gas cylinder. The concerned Gas Agency is Soundarya Agencies, Magadi Main Road, A. Dasarahalli, B'lore 560079, when we contacted them for Gas, they are giving the reason that your door has been closed. Today Morning at 10.20 Hrs we have contacted them over the telelphone now they are giving the reason there is no stock and they had asked us to wait till Tuesday.

Our question is that once the cylinder has booked it should be delivered or not? suppose a consumer went outside by locking the door then the booked cylinder should be with the agency or it should be diverted to non booked consumer.

We hope that, if there is any door lock or without any follow up the cylinders are diverted to non booked consumers/other consumers for extra money. And also there is no time for the delivery, if the delivery boy thinks he can deliver the Gas Cylinder on his wish. Apartment like us there is a security, if there is a any apartment closed he can leave cylinder at security gate and ask him to inform the consumer or atleast he can leave the message at the security Gate. But nothing is happening, though we are consumer we have to beg them for the cylinder.

This is the case, the HP gas Company should protect the interest of a consumer.

Please do the needful & instruct all your distributors Particularly Soundarya Agencies, for the proper service.

Thanking you,
Rgds,
B. Nanjappan.

sIR
i Reshmi chalke is keeping follow up for last 15 days, still u people dont bother to see the complaint,
No answer,
consmer No. 621863
Booking No : 588, Dated : 14-4-07
i have booked 2nd cylinder still, staff at Kekan gas asks me wait for another 4 months, INSTEAD OF MY 10 COMPLAINTS, U PEOPLE NEED NOT BOTHER TO SEE AND REPLY ALSO, I AM VERY SORRY TO SEE THAT U HAVE VERY BAD SERVICE
CONTACT nO-
[protected], [protected]

Consumer No. 605246. Dealer code : 955110
After failing to contact on telephone, to complain about a gas leakage in the regulator, I have visited the dealer personely to lodge the complaint. But the irresponsible person in charge is giving no response.

Now where and to whom should I complain about the leakage of the gas.
Hope you do the needful
thanking you

Hi,
I want to apply for new LPG gas connection in

SOHAM GAS SERVICES
UTHALSAR NAKA
THANE(W) THANE
400601
MAHARASHTRA

I need only LPG gas connection but they are giving new connection only with the new Gas burner which I don't want. Is it compulsary to take new gas burner with every connection? If not please give me the reference of law or someone who can help me getting the connection.

Thanks,
Harsh Khetan

Dr. P.K. Aggarwal,
Principal Sci., D.M. Division,
NDRI (ICAR), Karnal – 132001.
Phone[protected].
April 8, 2008.
The The Complaints Board,
India Consumer Complaints Forum.

Sir/ Madam,
My wife, Smt. Subhita Gupta, 193-194, Ajit Nagar, Ambala Cantt.- 133 001, Phone:[protected], has a gas connection vide Consumer Number 501793 with M/s Swatantra Gas Service, 5356/1, Aggarwal Building, Punjabi Mohalla, Ambala Cantt. – 133 001, Dealer Code: 19660700. She asked for a refill on April 4, 2008 but was curtly refused under the pretext that she had already been supplied the same on March 29, 2008 which she actually had never got as she had never asked for it after 11.2.2008 and before 4.4.2008. This has been a practice with the dealer. I hereunder give the details of the modus operandi being followed by the dealer for the last many years.

Sr. No. Refill Gap days in supply Remarks
booked on received on
1. 24.4.2004 25.4.2004 1 Our requirement gap being a big one the dealer is developing the mischievous habit – records need to be examined.
2. 25.10.2004 26.10.2004 1
3. 12.1.2005 21.1.2005 9
4. 25.7.2005 27.7.2005 2
5. 13.2.2006 4.3.2006 19
6. 26.9.2006 28.9.2006 2
7. 9.2.2007 26.2.2007 17
8. 28.7.2007 11.8.2007 14
9. 25.1.2008 11.2.2008 16
10. 4.4.2008 ----- ----- Refused to entertain on the pretext that supply had already been made on 29.3.2008.

It seems that the dealer has been misusing the gap period between our requirements. A similar episode had occurred on booking for July 28, 2007. At that time my wife had to give the dealer a bit of her mind after which he supplied the refill from another number as he had already sold her refill to someone else. The records may be scrutinized to ascertain the misuse of my wife’s consumer number.
It is requested that this malpractice be investigated, the dealer be set right and the refill be supplied to my wife immediately and also as and when she asks for it in the future.
Expecting expeditious action,
Truly yours,


P.K. Aggarwal

I had gone to CHAUHAN GAS SERVICE[protected], VILLAGE BHAGDOLA, SECTOR-8, P.KALAN, DELHI-110045, Email : chauhan.[protected]@hpgas.hpcl.co.in Phone :[protected], the first time on[protected] for a new connection. I was told that I have to purchase an oven with the same. When I disagreed to purchase the oven as I already have one, I was denied a connection, my address proof papers were almost thrown at me. I came back & registered a complaint on the HP website. I got a call from the proprietor, Mr. Chauhan who seemed to be an amicable guy. He pleasantly denied that is employee might have misbehaved thus and said that I can definitely have a connection without purchasing an oven. But, the process is that his mechanic will visit & check the oven prior to giving the connection. I was perfectly Ok with that, hence the mechanic came, talked to my wife from the front door itself, never asking for a visit to the kitchen. He was more busy with his mobile phone than he was concerned with the work at hand.

Three days later, I received a letter from the distributor to deposit money(approx 1065) for the cylinder & take a new connection.
Yesterday, my wife went to the distributor & she was given the same treatment by the guy at the counter, he grossly misbehaved and emphasized on the point that we had to take the connection along with a new oven & that we had not allowed the mechanic to inspect my oven. That means I have to pay an amount of (approx 2500)for the new connection.

I believe, this time it was Mr. Chauhan himself talking to her (as per the description)& he recollected the registration on the website as well. He too misbehaved, he simply does not know how to talk to a lady. My wife & her friend were almost thrown out with the condition that we have to purchase an oven to get a connection. What is more overwhelming is that, when the ladies were leaving after the mistreatment, he was calling out from the doorway with something like "thik hai Madam, aap connection le hi lena..."

I think HP should seriously look into the way Chauhan Gas Service Operates. I have been to the place twice myself, my observation is that the next door Indane Gas Service guys cannot give time to all their customers as there is always a rush, whereas these Chauhan Gas Service people sit in a vacant shop. It was my fascination that HP Gas guys are good in their service. I have been a customer of HP Petrol for the last almost 6 years and I was a proud customer. But if we have to go to these kind of people, henceforth, I shall neither go to HG Gas or HP Petrol.

I believe, asking for redressal is not going to get me anywhere. Neither HP nor Chauhan Gas Service is bothered.