Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

I have a HP LPG Connection. My Consumer No. is 612542 booked gas on 12.01.2008. It was told to me that the cylinder will be delivered to me within 10 days. However, 33 days have gone by but I have not received the supply. I have been continuously following up with the Agency (Shiv Shanti Gas Agency Pune-43.Ph. no.24378060,[protected] but to no avail. Yesterday, they told me to collect a cylinder from the agency buyhand , still they will not given the cylinder .
Last ONE MONTHS BOOKING + 21 DAYS BOOKING PERIOD ( as per the hp rules & regulation) = 54 DAYS overd still i will not recieved a cylinder.
Please , take a nessary action against this agency & try to solve the problem as early as possible.


Ramesh Kumar P. Garud.
Balajinagar,
Pune-43.

I am a user of HP Gas for domstic purpose with my connection no. 659731 dated 23.04.98. Sir, My dealer M/s God Gift Gas, Shop no. 2, D-930, 60 Feet Road, Chawala Colony, Ballabgarh, Faridabad (Hr.) is a registered delar of supply of HP Gas, but sory to inform you that the said delar is unable to make the delivery of cylinder in proper time. I have noted that there is a difference between the date I order the gas and the date on which the order is written as taken and the date of delivery written in the bill and the date at which the gas is delivered. Sir, Behaviour of Delar is very very poor. Sir, The time of working hours in mentioned in office of the said agency is 8 am to 8 pm. but office is open 10:15 am and close 5:00 pm and recived of cylinder from godwan (Store) is timing 6:00 am to 9:00 am. Please take stringent action against the Delaer. Thanks Regards Fakir Chand (cell [protected]) Consumer No. 659731

Consumer No. 691600
Date of Booking : 08-02-08

Agency Name: Anand Stores, Netaji Nagar

Date of Received not till date.

Sir/Madam,

I booked a HP Gas Cylinder on 08-02-08 but to my dismay the same is not installed as yet when I enquired about the reason after several reminders, they informed me that they deliver only between 1100 AM to 5 pM. As we both are working, it is not possible for us to received the Gas cylinder between the abovesaid hours. Today, my wife took leave from office to receive the refill the gas cylinder but nobody turned up. When I contacted the agency they give me very curt reply that it will be installed tomorrow. Is this the attitude of the agency?

Please look into the matter & expedite.

HP Gas, Chennai, Customer Number:610678

I am a Senior Citizen. My son, Srikanth Parthasarathy is now in the USA on official assigment.

For the past 15 days I have been trying to get 'Sreenithi Gas Agencies' on the phone for booking a gas cylinder. The phone NEVER works. It's either engaged or out of order. (I don't know how they are serving the public).

Today the delivery man came with a cylinder and I asked him to test the cylinder. When he connected it, there was a hissing sound. When I asked him the reason, he said it might be because of the pressure and that it'll settle on its own.

When my daughter-in-law came in the evening and started the gas, there was an awful smell. The cylinder was leaking. She then changed the cylinder to the other full HP cylinder that we had (we have two cylinders), and which, to our horror, turned out to be leaking as well.

We immediately disconnected it and took both the cylinders out of the house and to the street in front of our apartment building.

Since then, we have been seeking help from all concerned with HP, but to no avail. We first tried both the numbers of the aforementioned Sreenithi Gas Agencies,[protected] and[protected] but as always they just wouldn't respond. Then we tried calling the 'HP 24 HOUR HELPLINE'-12665, but apparently their 24 hours don't include the not-so-ungodly-hour of 8 in the evening. My daughter-in-law then tried finding out any HP number (Corporate Office, Mumbai, Delhi, you name it) that we could contact, from the Internet. We tried the HP Gas Leakage number provided on the Internet- 8535846. We were greeted with the 'This telephone number does not exist' melody. We couldn't get through to anyone. Not knowing what to do, we ended up speaking to a person from Coimbatore who apparently used to work for HP Gas Leakage but didn't any more, as their contract had expired. (Phone:[protected]). Meanwhile, my daughter-in-law's brother and his wife were also frantically looking for HP numbers that we could call. And the HP people in hyderabad proved much more helpful, and suggested that we try calling the telephone exchange in Chennai and try to get the numbers.

As a last resort, we rushed to the E4 (Abhiramapuram) Police Station, as we didn't know how else to handle such an emergency. The policemen there first tried calling Sreenithi Gas Agencies and unable to get any response, then contacted the police station in Jam Bazaar, a market in the vicinity of PILLAYAR KOIL STREET, where the office of Sreenithi Gas Agencies is located, and asked them to go personally to their office and get the contact number of anyone responsible, from the agency. Didn't happen as the Office was closed and noone in sight anywhere near it.

The police people then tried contacting the HP helpline in vain.

Finally they called the Fire Brigade and asked them for help. The person there suggested that a constable goes with us and tries to get the cylinder valve adjusted a little bit using a ball point pen. The constable complied, but the leakage didn't stop at all.

Finally the Fire Brigade, with their crew of 10 and all their fire fighting equipment landed in front of our apartment building TAKING COGNIZANCE OF THE EMERGENCY SITUATION FACING THE ENTIRE COLONY, DUE TO TWO FAULTY AND DEADLY CYLINDERS SUPPLIED BY HP.

Hats off to the Fire Brigade team for having realized their reponsibility and having arrived on the scene when it counted, something we can hardly say for anyone from HP.

The fire fighting team, after struggling with both the cylinders, closed them temporarily somehow and asked us to get them replaced ASAP in the morning, since the leakage couldn't be arrested completely. They advised us to let the cylinders remain ouside at a safe distance. The entire colony collected there to watch the TAMAASHA.

The two cylinders, as we speak, are kept outside of our apartment building, awaiting replacement by the callous HP team.

My contention in the whole circus is summarized a follows:

1. The complete and astounding apathy that HP has shown in the incident, that certainly required emergency measures, inspite of the statutory requirement of being there for its customers when an emergency situation arises due to its own products (14 kilos of Liquified and very very dangerous Butane in this case).

2. Gross negligence on the part of HP in a grave situation that could have been resolved by the intervention of just 'ONE' HP technician.

3. Everyone's efforts, not just mine and my family's but also the E4 police Department's , and the Alwarpet Fire Fighting and Rescue team's - could have been saved, had the sole party responsible here, done what it was supposed to do. Goes to show what kind of value HP places on it's customers' lives.

Dear Sir,
I have sent number of complaint letters to the HP Gas concerning authorities regarding delay in alotting new connection.
It has already been a month back when i applied for a new connection ( Internet registration No: 51445, Distributor: Noble Traders code:[protected]. No one from HP gas turned up till now. I have no option left for cooking. Pls do the needfull at the earlieast.
Looking forward to hear soon from you.

Shekhar Anand
Vishnu Garden
New Delhi-18

Shiv Shanti Gas Agency, Dhankawdi, Pune.

is horrible & Worst service provides. I request to HPCL Please cancel their owner ship and hand over it to any efficient people.

Regards,
Amar Hibare

Our LPG Distributor not taking the booking of refilling on the cylinder, and even after the booking they ask for the reminder and said reminder can be done on phone but there phone is always busy and the reason is they lift the receiver of the phone beside the phone and they are not deliver the cylinder on time.



gas agency- amersonsn gas service bathinda

distributer code- 963790
consumer no. 603901
booking no. 15/12/07,22149

The distributor's list has been displayed without any sensce that one cannot find his distributor's name, address, telphone no. It takes atleast half an hour to check the list, which is quite a time consuming & confusing process. so display atleast alphabetically so the complainer could trace out his distributor's detail immediately.

Dear Sir/mam

It is to inform you that I am a consumer of HP Gas having Reg. no: 619508. From last two week I have called at HP Gas
Ratna Agencies;
Kukatpally, Hyderabad - 500072
Tel: 23157716, 23058363, Numbers are busy or nobody picking the calls when ever ring is there. I have tried atleast 100 times per day and unable to book my gas cylinder.

Kindly do the needful.

Regards

Alvin Kalicharan

I am kulwinder singh resident of ferozepur .I am a customer of KWIK FLAME ferozepur. My customer no is 511385.
ibooked a gas refil on jan 25,2008and the booking number is 7748.The dealer issued me a delivery slip on feb 10,2008 numbered 7748.They are not providing home delivery and charging Rs.303 without home delivery.I aproched the godowen and gas was not provided to me. on the next dayI again aproached the godowen and they are celereting basant and not agree to issue me the refil Then I called the dealer office no[protected]and not responded then I called Mr.Tarsem an employ of the dealer on the no [protected] he talked me rudly .plz provide me the remedy
my no.[protected]

Sir
I am Arvind Kumar, Consumer No. 601973, residing at MIG-41,Indranagar,Sector-A,Mandideep(M.P).I have complain against M/s. Cookwell Gas Agency,HP Gas Dealar,mandideep(M.P). I have booked the gas Cylinder on 30/01/2008,My Waiting list number is:-3162. But I don't get the gas Cylinder till date.My Gas Cylinder is empty from 7days and i am facing problems as i have no other alternative for cooking. Now you can reply me that for...

Dear Sir,

I am a HP LPG consumer from last 8 years. I use to have a single HP LPG connection in RAJAHMUNDRY, A.P. (Dealer Code 957933, Consumer No.22474). Few years back i.e. in OCT 2002 we have shifted with complete family to RAJASTHAN. In order to continue my HP LPG connection in RAJASTHAN I took TRANSFER CERTIFICATE from my RAJAHMUNDRY Dealer (Code: 957933). But as a matter of fact I didn't require to reapply my connection in RAJASTHAN. And now we are again back in RAJAHMUNDRY and I want to get my HP LPG connection renewal to continue with HP LPG connection.

In this regard I have already communicated twice in wiriting by post letter dt.[protected] &[protected]. I have even sent my Original Transfer Certificate as asked by MR. SRIDHAR (HP Sales Executive, Rajahmundry PH: (M[protected]. But surprisingly I have not received any communication in this regard. I am fed up with all these paper formalities, as I am not demanding for new connection. I am requesting to renewal and let me continue with my HP LPG connection in RAJAHMUNDRY.

Please kindly do the needful at the earliest as it is already 2 1/2 Months passed, which is a good enough time to do any type of proceedings.

Looking forward for your kind cooperation in this regard

Thanks & Regards

SHIVENDRA KUMAR SHARMA
D.No.73-17-2, SRINIVASA GARDENS
A.V.A. ROAD, RAJAHMUNDRY - 533 103
(A.P.) PH:[protected]
EMAIL: [protected]@yahoo.com

I have to inform you that we are facing a big problem with my HP GAS Distributor. Every time they delay to replace full cylinder due to worst service and it is regular happening with HP. When we booked the cylinder they will give us wating number and assaured us that we will get the cylinder within 8-10 days. So I make them reminded after 8-10 days. After that whenever I contact to the agency they either told me that they have already cleared the waiting list and will get cylinder within a day or two. But I am hearing this for the last 10 days. My family is facing a great trouble because of the worst service and very casual attitude.
I request you to kindly look into the matter and suggest me what can I do.

My consumer No. 623752. My Gas Agency Distributor name is Allied Gas Traders, 54, Bajaj Nagar, Nagpur, MAHARASHTRA. Phone No[protected], 3098959.

DR V. N. AMBADE

I AM UNABLE TO GET DOMESTIC LPG CYLINDER HOME DELIVERY FROM M/S ROOPA GAS AGENCY BHOPAL FOR WHICH I TRY ON TELEPHONE BUT THIS IS ALWAYS KEPT ON CRADLE AND REMAIN ENGAGED. AFTER LONG TIME I COULD REGISTER BOOKING FOR TWO DOMESTIC CONNECTIONS AT SR.5505 AND 5506. GOD KNOWS WHEN I WILL GET CYLINDER AS TWO WEEKS PASSED FOR THEIR ASSURANCE TO SEND CYLINDER. AT PRESENT THERE IS CHAOS AT BHOPAL FOR SUPPLY OF CYLINDERS AS PEOPLE USE LPG CYLINDERS TO RUN VEHICLES AND STAFF OF DEALERS DRAIN OUT THE GAS FOR CARS AND SEND UNDERWEIGHT CYLINDERS. RECENTLY ON 13TH JAN THE FELLOW SUPPLIED ONE CYLINDER. PRIMA FACIE IT APPEARED LIGHTER IN WEIGHT ALTHOUGH DIFFICULT TO PROVE BUT IT ENDED ON 28TH EVENING IN JUST 14 DAYS FOR TWO PERSONS KITCHEN. NO BOOKING SLIP NO RECEIPT NO RECORD IN BOOK IS PROVIDED BY DEALER M/S ROOPA GAS AGENCY BHOPAL. I SEEK STRINGENT ACTION.

I have a serious concern about Soundarya Gas Agency which is located in Dasarahalli, Magadi Main road and iam staying near Byadarahalli, bharat nagar which is 10kms from this place.

Their service is so pathetic that they always hung up the call before we could clarify any details about the cylinder booking. We had transered our connection from Mathikere area to this area, To finish the transfering itself it took about 2-3 weeks. finally they informed us that they'll not deliver the cylinder to our door steps because their agency do not come under our area but their godown is near our area. infact there are many houses in our layout who are getting cylinders from the same agency. We were forced to catch an auto(this auto person agreed to take the cylinder only if we pay him one and a half that too around 10 in the morning) and go to the Godown to get the cylinder. second time for booking the cylinder they asked us to call after 25 days. so we call them on the 25th day, they are asking us to call on the 30th day then later it ended up in 40th day. I lodged a complaint with HP customer service which is an automated service, i got a complaint number but so far i haven't received any call from customer service either.

There are rumours that many gas agencies are selling the Cylinders to hotels and resorts for double rates inturn delaying the cylinder to the exact owner.I seriously don't know how to handle such people. Expecting a positive response from you.Thank you

I booked gas for home delivery on 12.01.2008 but till today 06.02.08 not deliver. Whenever i make phone call to their representative, no[protected]. he always says it will be delivered after 10 to 15 days. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. due to your record on net it showes that it is Success 5078 when i told him that i complaint against you then he told u can do what u want my all 2 cylenders are nil so plz try to delever it as quick as possible and take a hard action to the distributor. My Gas Agency Distributor code is:[protected]SHREE UDYOUG , 52,J.N.MUKHERJEE RD,SALKIA HOWRAH , Dist. HOWRAH )

HP GAS Connection Consumer No. 605044 with SHREE UDYOUG , 52,J.N.MUKHERJEE RD,SALKIA,HOW
HOWRAH, Dist. HOWRAH, WEST BENGAL - 711106

I need a clear picture about this happning, and revert back to me in my phone: [protected]

In case you aren't aware, the country is facing a huge LPG shortage.
http://timesofindia.indiatimes.com/Cities/LPG_shortage_hits_city/rssarticleshow/...⇄
http://www.tribuneindia.com/2008/20080112/bathinda.htm
http://www.expressindia.com/latest-news/LPG-shortage-hits-city/262726/

Maybe you should be a little patient.
and conserve what little gas you have left!

Dear Sir / Madam,

I Anis Md. Chougle, Residing in Kausa, Mumbra, Thane. My consumer no. is 612057 and my agency name is M/s. AKSHAYA GAS SERVICE. I have booked personally gas on 21st of Jan.2008 and she was told that your gas will came with 3 or 4 days, but I am yet to receive delivery from them. Everyday I am being told that 2 or 3 days you will receive your cylinder. I face this problem quite often with this Agency. Each and every time after booking I have to call for reminders several times. I visited the above HP agency on 03rd of Feb.2008 and was told that it will be delivered tomorrow morning. In the morning 04th of Feb.2008, I waited up to 12.00 clocks, however no one turned up. So I tried calling the agency, the telephone lines were busy continuously. I visited the agency office to be told that no delivery was possible today for which no reasons were specified and was told that the cylinder would be delivered tomorrow. On calling the cell no. [protected] to given on the notice board for booking refill complaints, it came out to be the proprietor’s number who also could not give a satisfactory reply. This is not the first time the agency people are doing this. This happens every time a cylinder is booked.

As per our information this agency people are deliberately delay gas cylinder delivered to the consumer, If you concerned this delaying he say’s the gas vehicle is coming after 15 days! But he should supply gas cylinder in black to other site.

Dear Sir / Madam, I therefore request you to kindly look into the matter and promptly take the necessary action against M/s. AKSHAYA GAS SERVICE agency.

Thanking You,
Yours Well-wisher.
Anis Md. Chougle.

We have gas connection from HP with two cylinders. The booking has been done on 20th January'08 over phone no. 22269428 and still now we have not received any gas cylinder. I contact dealer but they told me after 24th February they will try to provided cylinder. Now I am helpless, please do the needful and obliged. The dealer is Loknath Cooking Gas, Baranagar, Kolkata - 700 036 in North Kolkata.

Dear Sir/s,

Please note that I have booked by online a gas sylender for home delivery on 21st Jan.'08. But till date I have not received the same.

In this connection, I have made a phone call to my nearest HP Gas Dealer. The result is " they have delivered the same to my home within 15/16 days due to short supply.

Kindly let me know the updated status. I have mentioned my consumer Number for your reference.

CONSUMER NUMBER IS 625285

I am awaiting for your kind reply.

Thanks & regards,
Priyatosh Nath