Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

In case you aren't aware, the country is facing a huge LPG shortage.
http://timesofindia.indiatimes.com/Cities/LPG_shortage_hits_city/rssarticleshow/...⇄
http://www.tribuneindia.com/2008/20080112/bathinda.htm
http://www.expressindia.com/latest-news/LPG-shortage-hits-city/262726/

Maybe you should be a little patient.
and conserve what little gas you have left!

Dear Sir / Madam,

I Anis Md. Chougle, Residing in Kausa, Mumbra, Thane. My consumer no. is 612057 and my agency name is M/s. AKSHAYA GAS SERVICE. I have booked personally gas on 21st of Jan.2008 and she was told that your gas will came with 3 or 4 days, but I am yet to receive delivery from them. Everyday I am being told that 2 or 3 days you will receive your cylinder. I face this problem quite often with this Agency. Each and every time after booking I have to call for reminders several times. I visited the above HP agency on 03rd of Feb.2008 and was told that it will be delivered tomorrow morning. In the morning 04th of Feb.2008, I waited up to 12.00 clocks, however no one turned up. So I tried calling the agency, the telephone lines were busy continuously. I visited the agency office to be told that no delivery was possible today for which no reasons were specified and was told that the cylinder would be delivered tomorrow. On calling the cell no. [protected] to given on the notice board for booking refill complaints, it came out to be the proprietor’s number who also could not give a satisfactory reply. This is not the first time the agency people are doing this. This happens every time a cylinder is booked.

As per our information this agency people are deliberately delay gas cylinder delivered to the consumer, If you concerned this delaying he say’s the gas vehicle is coming after 15 days! But he should supply gas cylinder in black to other site.

Dear Sir / Madam, I therefore request you to kindly look into the matter and promptly take the necessary action against M/s. AKSHAYA GAS SERVICE agency.

Thanking You,
Yours Well-wisher.
Anis Md. Chougle.

We have gas connection from HP with two cylinders. The booking has been done on 20th January'08 over phone no. 22269428 and still now we have not received any gas cylinder. I contact dealer but they told me after 24th February they will try to provided cylinder. Now I am helpless, please do the needful and obliged. The dealer is Loknath Cooking Gas, Baranagar, Kolkata - 700 036 in North Kolkata.

Dear Sir/s,

Please note that I have booked by online a gas sylender for home delivery on 21st Jan.'08. But till date I have not received the same.

In this connection, I have made a phone call to my nearest HP Gas Dealer. The result is " they have delivered the same to my home within 15/16 days due to short supply.

Kindly let me know the updated status. I have mentioned my consumer Number for your reference.

CONSUMER NUMBER IS 625285

I am awaiting for your kind reply.

Thanks & regards,
Priyatosh Nath

At the outset I am thankful to you for entertaining my feedback in the past and due to your prompt activeness,intervention and probably strict directions ,the gas Agency delivered refill within two days as and when I brought the matter into your kind notice.It is a matter of pleasure that gas delivery is a frequent and routine nature as long as your company or customers exist.But it is regretted to state that my gas Agency is least bothered about problems faced by helpless customers which is evident from the fact that I booked cylender on 01.12.2007 against which delivery was effected on 03.01.2008 i.e.after a gap of more than a month.After that booking was made on 25.01.2008 but delivery is still awaited though a considerable period of more than 10 days is already lapsed.Personal talk with proprietor,manager,deliveryman also did not yield me cylinder.In the winter season when we cannot pull on a cylinder for more than 20-22 days.we are unable to find out the ways for cooking food.Now the available options are either my family remain empty stomach or arrange a cylinder by paying Rs 700-800.Sir you being associated with esteemed organisation kindly advice me on [protected]@yahoo.co.in .as to which option should be exercised by me out of above two or any other remedy is available consumer no-612790,m/s Dev gas agency ,Sikar Rajasthan

Non Delivery of Gas Cylender after booking Or misbehave with my servant, non pick up of phone numbers

I booked gas for home delivery on last month but till today 04.02.08 not deliver. Whenever i make phone call to their representative they will not pick up the phone when my servant go and request for gas cylinder the way of talking ,behaviour and attitude is so rude , I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency Distributor is CAUkers, 16, netaji Subash marg, Darya Ganj, New Delhi
Manoj Jain
4864, Jain Bhawan,
24, Darya Ganj,
New Delhi

My CUSTOMER NO IS 650161

i HAD BOOK HP GAS ONE MONTH BEFORE BUT STILL IT HAS NOT BEEN DELIVERED,dISTRIBUTOR IS OF WORLI HP GAS,AREA,MUMBAI,MRINALI BARVE,MANOHAR PRASAD,I WILL TAKE THEM TO CONSUMER COURT

Sir,
I, Deepak Sharma senior manager in bank having connection no. 606866 with M/s Dev Gas Sikar .M/s Dev Gas is regularly using malpractice and harassing for their vested interest.
This time cylinder supplied to me is underweight .The cylinder is seal packed and is lying at my residence. Please manage to check it at company’s supervision and intimate me the date and time of checking on my cell no [protected] so that I can remain available. We will not allow only M/s Dev Gas or in my absence.
DEEPAK SHARMA
1/29 HOUSING BOARD
SIKAR

Today, I have visited Mane Gas Agency, Near Vartak Nagar, Thane (W) to apply for new gas connection. I have shifted to this place recently and already have a Gas Stove. The agency refused to give me a only gas connection as told me that it is compulsory to purchase Gas Stove from them for Rs. 3,000/-.
This is black mailing; why should I purchase a gas stove if I already have one. This is against consumer interest and agencies like this spoiling the reputation of HP Gas.

Can someone help as now I am thinking to move to Bharat Gas for new connection.
My details are:
Shweta Gupta
62/102, Pongam Vasant Vihar,
Thane (W) - Maharashtra - 400 602
Phone:[protected].

I BOOKED GAS CYLINDER ON 14/01/2008 BUE TILL NOW 01/02/2008 I HAVE NOT RECEIVED THE GAS CYLINDER, WHILE CONTACTING THE AGENCY WE ARE NOT RECEIVING A PROPER REPLY, THEY ARE TELLING TOMORROW IT WILL COME, AND THEIR ASSURANCE IS FAILED ON THE NEXT DAY. WHEN I CALLED THE GAS AGENCY ON 31/01/2008, THE PERSON WHO ATTENTED IS ASKING US TO CHANGE TO SOME OTHER GAS PROVIDER, AND THAT THEY COULD SUPPLY ONLY WHEN EVER IT IS POSSIBLE

THIS IS NOT NEW EVERY MONTH IT TAKES 25 DAYS DELIVERY AFTER BOOKING, WE ARE OFFICE GOERS AND WE FACE SERIOUS HARDSHIP OVER THIS PROBLEM.

KINDLY GUIDE US THROUGH THE PROCESS OF CANCELLING THIS HP GAS PROVIDER

THANKYOU
P.BASKER

CONSUMER NO-607615

HP GAS PROVIDERS ADDRESS:
MADHU MITHA GAS AGENCIES
GF.FLAT NO-1, NO.38-A
PARIJATHAM APARTMENT, IST AVENUE
ASHOK NAGAR
CHENNAI-600083
PH[protected]

I am having a gas connection from HP from last 1.5 yrs. They issued me a single cylinder at the time of connection by saying that the double cylinder is not allowed and can be applied ater 1 year. This connection I took from Dhamfhere Gas House located at '132-1 Parvathi Payatha, Opp. Sane Guruji Smark, Sinhagad Road Pune-30'. This agency has got a distribution center at Hingne Khurd, Sinhagad Road. As mentioned I have been visiting the distribution center from last 6 months to get the second cylinder. When I visited first in September 2007 thier answer was that the new cyllinder issue process has not been started from HP office itself and will probablybe start before Diwali i.e. November. From that day onwards i have been visiting this office every Saturday. On a2th of Jan 08 when i spoke to their manager he said the booking was open 15 days back but when I had visited this office the ladies sitting in the counter had said that the booking has not yet started. The manager promised me that next time whenever it starts he will be contacting me and noted down mine contact no. and address.

Now Yesterday i.e. 30 Jan 08 when i visited to book for refilling of the cylinder one i have. For this they said it will take at least 10-12 days and then when i again asked about new cylender they said it has not started yet. And then the next minute i left for Dhamdhere Gas house at Parvathy (the main office) and met the manager. Here I got so angry when he said that the booking was opened 15 days back, that is when i had visited Hingne Khurd office 15 days back and the Manager has said it was open 15 days back. This instance put me in such a bad impression for HP Gas that i had no choice other than going to the Cunsumer Court as soon as possible.

This is my direct question to HP Gas Agency that do they have any answer for such instances?

--Lukesh

HP Gas

this is regarding the Non Delivery of Gas Cylinder after booking
I booked gas for home delivery on[protected] but till today it hasn’t deliver. Whenever I make phone call to their representative, he says tomorrow must be delivered. I also made many visits to the Gas agency to know about the status and for getting my GAS cylinder but I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP.

Today, when my subsequent attempts to contact them on phone failed, I went to the agency but he clearly said that deliveries are being made for booking up to 15 Dec and I still need to wait for minimum 4 or 5 days. Also I would like to tell you that I took last delivery on my account in August 2007.





The name of gas agency is



OM GAS AGENCY

HP Gas

RASOOLPUR ROAD., PALWAL-121102

Email Id: omgas.[protected]@hpgas.hpcl.co.in

[protected]@hpcl.co.in

Ph. [protected]

253339

250400




And my Details are as follows



Name Radha Charan Sharma

Address V.P.O bamni Khera

Teh palwal Disst Faridabad

121105

Contact number [protected]

Gas Number 651704

Booking Date 07th January





Sir, before approaching your agency and taking godoown delivery, I would expect your reply on return mail or on telephone. Sir, perhaps I haven't demanded a minimum courtesy from HPCL.



Thanking you & awaiting your response



Regards,



Brijesh Sharma

“The future belongs to those who believe in the beauty of their dreams”

Sir
I am a Doctor, Hyderabad. I stay at Lakdikapul Hyd. I booked a new gas connection in the month of January 2007 in the name of Dr.Nadeem Ahmed Qureshi R/O 11-4-651/A-312 Express Apartment Lakdikapul Hyd.Unfortunately the booking number was misplaced by me,several times i visited the agency but instead of assisting me they are telling me to get the Booking receipt number that i cant provide it so kindly i request the matter to be looked into and make arrange ments for me to issue gas cylinder conection with my agency situated at Vijaynagar colony Hyderabad. I have one more suggestion, they can create a website and make their customers to check their ststus of new booking connection/ book gas cylinder online.
My mobile number: [protected]
My res. phone number:[protected]

Warm Regards
Dr.Nadeem Qureshi
+91 [protected]

Dear Sir

This is Sunil Kumar From Hubli (Karnataka State) As We hav Given Cilender Request To Ganesh Gas Agency Past 25 days But its still Not Deleverd to Us We got transfar our Gas Coneaction To Ganesh Gas Agency Old Hubli Hubli We Got 1st Cilender on 19/12/2007 as On today we havn't Recive 2nd one as we given Requst on 7/1/2008....sir as i am requsting to u Please take serious action aganest this, this is not for only one But all Here faceing the Same problem here..... Plz Salowe this problem as Soon As

Regards
Sunil

The noida hp gas dealer narinder gas agency at sec-37 is totally unprofessional with no one to pick the phone for refill even at 12 in the afternoon and there is always discrepency inthe weight of the cylinder they bring which clearly looks lesser in weight and they are not willing to weigh and show in front of the customer. The guys take extra money Rs300 for a Rs292.58 cylinder and abuse us when asked to return the remaining money. HP guys in noida look like real goons. Housewives taking the delivery of cylinder during the day are so helpless on this. Will HP bother to take a note? Is there any online booking system?

Respected Sir,
I have the honour to inform you that I am a consumer of (HP gas) your company(Kalyani Cooperative Stores LTD).I am getting good service from you but in this days I am facing problem in the time of booking.
It is easy to book gas through VSNL land line.But I have no VSNL land line connection.
If you give suggestions about online booking through internet that will be helpful to me.
I am waiting for your positive mail
With regards
Nili Majumder
Consumer no. 608889
Address : B6/103,Kalyani,Nadia

Iam the consumer of Mr. Alok Menali (bf of F-377, Sudershan Park),Delhi, HP Gas, Cons.no.503032.Iam unable to contract them for booking of gas as there phone keep busy , busy , busy , busy , busy , busy /keep ringing....................................................................... also when by chance phone line is connecting, then somebody (babu) is pick the phone and says.. yes .. after that i am giving him our Cosumer No. 503032 , after that he told me your gas is booked and it will be delivered after 10 to 15 days, and nobody knows about the previous Booking number......? and after my asking what about the previous booking number, then says our electricty is gone now & system is down & concern person is not aviliabel is here right now , so can you pls give me a solution about that thing , Then how can I book my refill?................pls pls pls pls pls pls pl s, my contact number# [protected] (Alok Menali)