Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

I, Mr. Deshmukh Ebrahim, aged 61 bearing consumer no. 609139, being a senior citizen am facing constant harassment from the Laxmi Gas Service, Kurla. I ts been 8 yrs since I have moved to a new address. Also the Laxmi gas has been delivering the cylinders at my new address all these years. But surprisingly, since last two months ie; November 2007 my cylinders are being delivered at my older address. Even after several complaints the delivery was made at my new address after a delay of two weeks. This month I booked my gas on 1st of January and was assured about the delivery within 12 days of the booking.Its 14 days now and no sign of the delivery. After contacting them through telephone, which is always ringing without any answer , I was surprised that the officer asked the delivery to be made on my old address. This indicates clear mismanagement from the concerned offices and shows a sorry state of the company. HP being a major player since so many years needs to take action against these agencies at soonest. I hope you understand my situation and help me out of this.

I am Reshma Sawant i m stay in virar (E) my consumer no. 635447. From the past 5-6 months, there supply of Gas cylinders. I have 2 cylinder done the booking for over 20 to 30 days and the cylinder has still not come to my place. On going to that place, I was told that my Gas agent, this ajent give two phone no. for booking but anytime 24 hrs both lines are continues busy.
Your serevice people is telling that you will get it today.& when i called to your office they telling that we have no time to talk pls come and talkI told that pls give your managers no can I talk to him they telling me that we have no nos of manager.they telling me to vist to our office and talk to the respective person.kindly do the need ful.

pl. do something solution because this problem is every month facing.

Awaiting for immediate reply on urgent bss.

I Ravi Samala consumer no. 619566, has a similar experience as Mr. Mayank's, the person who came form the company sounded more like an extortionist then the company person, if the company is organising a survey, the expenses should be boren by the company. As I take a good care of the necessary gas regulator, pipe & the stove, & get it serviced & maintained regurlarly, so Y should I pay unecessary to the company for what I do it my self regurlarly. The person from the company thretened that he will not provide me with further cylinders if I dont give him the 40 Rs.
I Just want to tell the company to make their services proper by providing us the cyliner on time & not make us wait for it for ever, or else we have to buy it by paying extra money when in urgent necessarity.

Pls take some action into this.

Please refer my mail on 24.12.2008 but till today no reply Hp Gas Dealers and they delivered after 21 days strictly. Please do needful - my gas agent name is KUMAR GAS AGENCIES Cama Lane, Ghatkopar (West), Mumbai - 400086-atul

gas cylinder — Late delivery or nt service as home delivery

Respected sir we r frm orissa, i was allready send u a mail but i cant get any reasuable responce so i need a contact no: or fex no: of hp gas head office delhi. I thought tht sir u will help me to solv my problem..thnx

Hi, I am Sangita and stay at Bhandup (E), I am user of HP Gas Cylinder. But since last 6 months we are facing shortage of gas cylinders. even after booking cylinder does not get for 10-15 days which is very inconvenient for user of HP. OUr Gas Agency Name is Vighnaharta Gas Services, Bhandup (E), There is always shortage of Gas cylinders. Sometimes We have to pay extra money to get the gas cylinder. I would like to request to the Authorised Person of HP that if there is really shortage of Gas Cylinders all over in Mumbai, then declare it by media.So that we able to know that there is shortage. But if there is proper supply from HP and problem creates in between then please look into the matter and help for convenience of customers,
I have already complained for the same problem before one month but there is no change situation. So please look into the matter and do the needful for customers.

Thanks
Sangita

Dear Sir/Madame,

I am Consumer No 614699, booked witrh Maharashtra Gas in Powai. I have in last two months booked Gas after much hassles. There is no one answering your Mobile no[protected] nor are the SMS effective . the agency is finding it difficult to take orders. This is quite recent as no such response was faced by the consumer. The orders were booked as usual. But now it takes a month to get a cylinder. I am told that the local godown has burnt down and the supply comes from Aligarh. But what about the local gas dealer he can enlarge his storage.
Regards
Mrs Pai

I am Miss Neeta Kantilal Gala bearing consumer no. 651819, resendenter of kurla (S.G. Barve marg) really troubled with my gas service provider Laxmi Gas Service. I have booked my gas on 26th of june, n within 10 days i even got the confirmation msg, but even after 2 days since msg has been sent gas did'nt arrived, n then to i got a delivery msg saying that ur gas has been delivered. I have personally visited Laxmi Gas office 10 times after this, but no 1 is there to take action. On last friday that is 27th july i saw 2 delevery boys selling gas cylinders in black. it has been a month n 4 days since my booking, but i have still not got my gas delivery done. Like me n Mr. Deshmukh Ebrahim there r many customers who r facing same problem, from the same provider, Since many months.
I request u to look into the matter and take a strong action against this dealer. Awaiting for immediate reply on urgent bss.

No or late delivery of gas cylinder by HP GAS

My consumer no. is 516892 and agency name is Anil Gas Agency, Kutchhehri Adda, Dharmshala, Kangra (HP) . Last delivery date of gas cylinder is 12.10.2007. In the last 2 months (Nov-Dec'2007), I registered my request for booking 2 times on dated: 22.11.2007 & 16.12.2007. So far I have not been able to get my empty cylinders replaced. When I contacted on sunday, Dec 23, 2007, I was told that the Gas has already been delivered on 23.11.2007. I informed the agency that it has not been done so and where the cylinder was delivered by the vender, I don't know. I have been following daily to remind him and I am being promised that it will be delivered today/tomorrow. This is unacceptable. These people do not realize the importance of service to customers and do not perform their duty seriously and in turn, customer only suffers.
Now, I want to transfer my Gas connection to Indane Gas, Kotwali Bazar, Dharmshala (HP).

i am subsriber of hp gas in pinjore haryana there is no proper supply of gas in this region after 20 days of booking we r getting gas plz solve it as well as possible

HP Gas Cylinder — Delay in delevery after continous folloup

have HP Gas connection and my consumer no is 611422, I am living in Greater Noida. I booked Gas Cylinder on phone on 29.08.2008 and Booking No was 9546, but till[protected], morning I have not received the delivery of cylinder at my home. Also I am continuosly trying dealer's no for enquiry[protected]. but no body is responding the same, due to which I am facing too much problems

jayshree hp gas services — no supply of cylinder on time

Hi i am jayshree staying at mira road everytime time whenever i am booking gas the delivery is not given on time then again i have to give the booking as i am working and i have small child i need the cylinder at the earliest so kindly i[censored] can do the needful will be grateful.

My consumer no. is 626265.
I booked Gas on 16th Oct 2008 with booking number 4405 at Aundh NCL Branch.
Still today I have not received cylinder after continuous follow-up.
For proper delivery I given details of my & cylinder availability to office as well as to delivery boy. But Delevery boy only giving me excusses & promisses.
Delivery before this booking is also delayed by 18 days after booking i.e. also given expierd cylinder. That expiered cylinder is also replced after 5 days.
How can we manage minimum booking intervals?
Now days like DIWALI how can we planned our outings in such cases though we are taking care of your constraints.
Please look into it.
At Aundh branch there are no online booking facility on phone as well through internet. Office phone is always engaged. Office personnel not picking up their mobiles & directly giving us Delivery Boys numbers for further follow-up.
And also if we are not found at home you cancelled booking.
Always at maximum time i collect Gas Cylinder myself from station on my transport.

Sub.: Delay Delivery of H.P. Cylinder & Poor Service of Dealer

Dear Sir,

I am a consumer (608746) of AMIT GAS AGENCY, 3, L-2, DDA Shopping Center, Kalkaji, New Delhi-110019 for last 12-13 years.

For last one year, we are facing lots of problem with the Gas Supplied by this dealer. I have booked the Gas on 8th and 9th January’2009 and they told that you will received within 2 days but as of now it is more than 10 days and we have not received the cylinder. When I contacted them say that there is no proper supply from the company itself.

Second problem with them is that the phone and always engaged. Usually they keep the phone aside. They are talking very hardly do the customer for every month like this happening.

Kindly look into the matter and take action for this.

Thanking you,

Yours faithfully,

SASANKA BERA
A-352, 2ND FLOOR,
DOUBLE STOREY KALKAJI,
NEW DELHI - 110019

Date: 17th January’2009

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gas cylinder supply service — late delivery and booking problem

We have booking problem .Whenever we booked our gas they usually deliever it after 10 to15 day late. They count 20days for booking from the date of delievery instead of counting from the date of booking.

Sub.- late delivery of gas cylinder

Dear Sir,

I am subsriber of hp gas in pinjore haryana there is no proper supply of gas I have booked cylinder on 07/10/2007 my consumer no. 501828 till date i have not received the gas cylinder Second problem with them is that the phone and always engaged. Usually they keep the phone aside every month like this happening.

Kindly look into the matter and take action for this.

Thanking you,

Yours faithfully,
Gavhane vijay
c/o suman sharma
abdulapur colony pinjor
opposite of 1385

Sub.- late delivery of gas cylinder

Dear Sir,

I am subsriber of hp gas in pinjore haryana there is no proper supply of gas I have booked cylinder on 27/10/2007 my consumer no. 504707 till date i have not received the gas cylinder.

Kindly look into the matter and take action for this.

Thanking you,

Yours faithfully,
Suman Sharma
abdulapur colony pinjor
opposite of 1385

Sub.- late delivery of gas cylinder

Dear Sir,

I am subsriber of hp gas in pinjore haryana there is no proper supply of gas I have booked cylinder on 07/10/2007 my consumer no. 501828 till date i have not received the gas cylinder Second problem with them is that the phone and always engaged. Usually they keep the phone aside every month like this happening.

Kindly look into the matter and take action for this.

Thanking you,

Yours faithfully,
Gavhane vijay
c/o suman sharma
abdulapur colony pinjor
opposite of 1385
Date 17/11/2009

Sub.- late delivery of gas cylinder

Dear Sir,

I am subsriber of hp gas in pinjore haryana there is no proper supply of gas I have booked cylinder on 27/10/2007 my consumer no. 504707 till date i have not received the gas cylinder.

Kindly look into the matter and take action for this.

Thanking you,

Yours faithfully,
Suman Sharma
abdulapur colony pinjor
opposite of 1385
Date 17/11/2009

Dear Sir,

I am subsriber of hp gas in Radaur, Distt-Yamunanagar, haryana (Prem Gas Service, Distributor code[protected] there is no proper supply of gas I have booked cylinder on 01/01/10 my consumer no. 100077.till date i have not received the gas cylinder Secondly with them is that the phone and always engaged. Usually they keep the phone aside every month like this happening. And the owners absues the customers badly. there were doing black marketing openly. they says that cylinder is avaliable at cost of Rs.400 to 600. There dealing is very worst. Citizens of town offten protest agaist them and news paper also publish about it.

Kindly look into the matter and take action for this.

Thanking you,

Yours faithfully,
Arvind Kumar Puri
Puri Cloth House,
Main Bazar,
Radaur.(Yamunanagar) HR.
Ph: [protected]

ANIL GAS AGENCY DHARMSHALA — NON DELIVERY OF CYLINDER AFTER 20 DAYS

I HAVE BOOKED A CYLLINDER TWENTY DAYS BEFORE BUT I DID NOT GET TILL DATE INSPITE OF MY 3-4 DAYS PHONE CALLS

NON DELIVERY OF REFILLED CYLINDER

My Refilled Cylinder Booked on 07.11.2011 not received till date whereas booking done by others after me have got the Reffling of Cylinders

My Consumer No. 501018 in name of Shyam Sunder Verma H/O. 1294, B2, Vishwakarma Cloney (GARG COMPLEX) Pinjore, (haryana) with Kalkaji Gas Services, Pinjore (Dealer of HP Gas).

I have gone many times on office many times regularly for reminding the same, they tell me your refilled cyinder may delivered on tomorrow..., tomarrow...tommorow. But no action taken by manager or there employes till date.

while calling no body is picking up phone in pinjore( KALKA JI GAS SERVICES, Mobile no.:[protected], [protected]

My H.P.gas dealer is Gopal Rao Enterprises, Santoshnagar X Road Hyderabad & my consumer no. is 625940. No response on his two phones. I went & bookedpersonally on 24/11 and again I reminded personally on 8/12. but sofar i have not been supplied the cylinder. Pl. do needful. Thanks. M.Ramachandraiah.

Cylinder Not Supplied

My HP Gas Consumer No is 600125 and name of the gas agency dealer is D.K. Enterprises, Shop No. 22, First Floor, DDA market, D. Block, Near Jupiter Apt. Vikas Puri, Delhi. No response on his two phones. I went and booked personally on 18.12.2007 and again I reminded on 26/12 & 31/12/2007 but so far I have not been supllied the cylinder. Please do needful.
Thanks.

My HP Gas Consumer No is 607504 and name of the gas agency dealer is B.S. Enterprises, Shop No.1237/A road no. 66, Jubilee Hills, Hyd. I have booked it on 7-01-08 he told dat after nine days will be delivering us but up to this we havent got cylinder. Please do us a favour. Thanks.

Connection no. 605084.
Sahni Gas Agency
Krishna Nagar

Cylinder was booked on 1st Jan, then we applied on 8th, 9th, 13th. But still no repsonse has been there. We have not yet recieved the cylinder. Is our cylinder sold in black?

Kindly look into the matter and relieve us.

Cylinder Not Supplied

My HP Gas Consumer No is 600125 and name of the gas agency dealer is D.K. Enterprises, Shop No. 22, First Floor, DDA market, D. Block, Near Jupiter Apt. Vikas Puri, Delhi. No response on his two phones. I booked the gas by HP helpline No.1716 on 01.01.2008. But so far I have not been supllied the cylinder. Please do needful.
Thanks.

My H.P.Gas dealer is Hanuman Gas agency, Chandrayangutta, Hyderabad.
and My Consumer No. is 614797 & booking No. is 20032973/07.03.2011. No response the agency. I went and booked personally . and again I reminded through phone calls. The gas agency is not responding. Next, I am booked online on 24.03.11 booking no. is 200321. We are suffering from 20days. The gas agency is not delivered my cylinder today onwards also. Please taken seriously action on the gas agency. The matter is so many times repeatedly.
Thanking you sir,
Mrs.Sulochana, H.No.8-7-16/22, Katedan, Ganesh Nagar, Adarsha Colony apco quarters, Hyderabad.

HP Gas — Non Issuance of LPG Cylinder

Hi,

I have shifted from Hyderabad to Bangalore. I had a HP Gas connection in Hyderabad. I made a proper gas transfer procedure and got a TV (Transfer Voucher) from my earlier dealer.

Now, I am settled down here in HSR Layout, Bangalore and trying to get my gas connection from Maruthi Gas Services. However, they are denying it as reason being some dispute going on in HPCL Gas. I talked with SO (Sales officer) also and he advised me to wait till this get over. I am waiting for this thing to over from last 2 weeks and still not getting any further guideance.

Thanks & Regards,

Ajay Surana
Mob - [protected]

HP Cylinder — phone numbers never are free

Dear,
This is reference with Sanjana Gas Agency, Chinchbhawan, Nagpur.
Agency claims to have phone number[protected]. I tried this number today 69 times, My mobile battery got on toss else I would have again dialed.
Astonishing fact is that after redialing so far within a time span of an hour approximately, I always got the number busy and busy.
It is not first time. I bet you try this number and challenge i[censored] get the number free.
I expect the agency to increase telephone lines so that no customer gets un attended.
Notmally customers need to rush to agency office for booking purpose.

Nilesh agarkar

hi
i have purchased a bran new Videocon DTH+DVD three months ago from GIft India Shop, goli bar chowk, nagpur. It has gone defective two times in three months out of which it was dead for one month due to defect and there is no proper response from the Shop keeper and this product only has warranty for six month . plz tell me what should i do and what is its solution. if in warranty period this is the case how could it function after warranty . kindly tell me what i should do

tnx

HP Cylinder — not deliver

gas booking no :-203344
cash memo no :-117424
gas booked date :-1/10/2012

i have recived message gas refill deliverd on 11/10/2012 but till now i have not recived any fefill so pls send my refill
consumer no :- 515830
custmor no :- omprakash
address:- 39 krishana vihar niwaru jhotwara jaipur

Hi There,
I am a HP domistic Gas consumer and our Gas Distributer is RAVI GAS SERVICE JALESAR DIST> ETAH UP.
as i made a complain previously on the same site, but till today i have'nt receive any response excepting the mail from Mr.Onkar from HPCL as per his word to his subordinate "A complaint recd against our Jaleshar LPG dealer is attached in the mail. Pl look into it" and warning from the distributar side for not supply of gas in future. and still distributer suppling the gas in black market also at high cost.
Kindly take strict and useful step to protect your HPCL coustmer
from the same problam again and again. because this is not first time.it happens in every winter and marriage season.

In wait for your response.
Thanks & Regards
Kumud k gupta
Moh. killa jalesar
Phone.[protected]
Mob.[protected]

Dear sir,
I am a consumer of hpcl lpg cooking gas no 610521. I am belongs to pune, my dealer is Jay Gas of Vadgaonsehri,Pune.
Last 15 days I am trying to book for a cylinder on their tel no[protected] / 27031084. But all time it is observed that either telephone are engaged or not responding if i luckly got the line.
I am fedup with this. I think i have to go personally taking leave from my office to book a gas cylinder. Why such type of dealer you are entertaining.
Can you please give me solution.
Thanks

We are a regular customer of HP Bharat gas. but our dealer not issue to me Gas card. Always we are purchasing in Black. I am suffering big problem.

pls guide us how can we will get a gas connection with Gas card.

Thanks & regards
Address: Narayan Padhi, Plot No.385, Laxmisagar, Bhubaneswar, Orissa, Ph.No.[protected]

I very urgently need a new gas connection and i have been approaching the HP Outlet near Safilguda Railway Station, Hyderabad-500047 and repeatedly they say that i have to come next time. i keep going every week but there is no clear cut reply from the dealer please.

Kindly let me know if new connections are being accepted now, i understand indane are accepting but i am not happy with the service provided by the dealer near my house.

I am a permanent resident in the colony and i would like to have a connection from HP and discontinue with indane. Why ? becoz after the death of my father, i am not able to transfer the gas connection to my name and the dealer is neither supplying me the gas nor advising the action to be taken.

Kindly help me out by giving me a new connection of HP at the earliest please.

a one-liner mail will relieve me of my tension.

regards

R.Ravichandran
[protected]

I Mr.Y.Venkateswarlu i am consumar HP gas since 2002 at Martur Chilakalurupet in guntur dist. I am transfer to other state karnataka. My pass book and bound was missed . not transfering the cylender. consumar id . dubilcate bound issue and transfer please help me sir

Dear sir/madam,
I am widow of my husband's consumer HP gas. After the death of my husband, i am transfered from Andhra Pradesh to other state Maharashtra. I worried that our gas connection are not able to transfered.to other state Maharashtra.

Please give me solution.

Regards,
Smt.Ushabai H Nanavati

sir,
subject: appreciation of Sri Vigneswara gas Agency[protected] and a request for new gas connection
namaskar.
1.On 07-01-10 thursday i had been to SRI VIGNESWARA GAS AGENCY[protected].
2.the manager/officer in charge of distributor was so kind, gentle and supportive.
3.he explained the importance of gas stoves and cookers, and their role in reducing the gas consumption
4. also explained the national savings while we start using the newer ones.
i admired his exposition and ability to convince the customers on the science behind it.
5.when i politely told him that i have a gas stove and cooker of my own, he agreed and told me to wait for a call from his office for new connection within a month.
6.i am an senior citizen and living at the new campus [while my wife and children are at madurai] and do little cooking on my own.
7.so, i request you to get me the gas connection at the earliest
8.contrary to the messages pulished in the lat press on the distributors insistence for the purchase of stove orcooker or others, i noticed a distributor with softness and ethics in his marketting
9.i again request you to communicate this message to the distributor and in your web site so that deserving people will get motivated and common people will appreciate the system better.
regards /p.thirumalaikolundusubramanian

hi
this is amit, i am a resident of kalina, mumbai. I want to take a new HP gas connection but when enquired from HP gas dealers they are telling that along with the gas I have to take their chulha also as it comes in HP gas package but as I have my own chulha also which is working perfectly fine, then in that case why should i purchase their chulha. This is totaly unfare act. There should be no binding on comsumer to buy their chulha as we might have different choice also. And i think this is not legaly right. kindly do the need ful. Waiting for your emailwith some strict action.

respected sir
i lost my booklet
pls give me my consumer no

I have booked for refill cylinder on Monday 28.03.2011. I was told that 'you will get the cylinder within 2 days'. Today is Fifth day. I am yet to receive the Gas Cylinder.

Agency is Balaji Gas Service Airoli.

My consumer No is 620629

This is not the first complaint to you from me!!

Kindly do the needful.

P. D. Chavan
[protected]

Gas Agency is Jayshreee HP Gas Agency, Sheetal Nagar, Mira Road (E)

I have booked for cylinder refill on 27th June 2011. I was told that it will be deliver within 15 day as there is delay in delivery. After 15 days again I followed up with them as the 2nd cylinder is also empty now and I was told that it will take 2 more days. Daily I m following up and I am being told that it will be delivered tomorrow but still I am not able to get the delivery. Agency says, we are not getting cylinders from company itselt but they are selling the cylinders in black by taking more money without booking as I have over heard.



Please can somebody help.
Shailesh Singh

I have booked for refill cylinder on Thursday 11.08.2011. I was told that 'you will get the cylinder within 2 days'. Today is 7th day. I am yet to receive the Gas Cylinder.again I was enquiry they told cylinder received within 15 days

please do the needful my first cylinder empty within 4 to 5 days




Agency is Asu Gas Service Kandivali w

My consumer No is 623200


Kindly do the needful.

S S Patel.
[protected]

Iam a consumer of HP gas LPG with consumer number 605367 and the dealers name & tel no is brij gas service nirman vihar Delhi -92, tel no is 22420584and85.I had booked the gas on 18.12.07on the general booking number 1716 and booking number was 9I have yet to receive the delivery.
I am not ben able to contact the gas agency on the phone.

Iam a consumer of HP gas LPG with consumer number 605367 and the dealers name & tel no is brij gas service nirman vihar Delhi -92, tel no is 22420584and85.I had booked the gas on 18.12.07on the general booking number 1716 and booking number was 9 have yet to receive the delivery.
I am not ben able to contact the gas agency on the phone.

HP LPG — Non delivery of refilling cylinder for longer period

I booked LPG cylinder for refilling at HP distributor point in Haldwani on 30.10.2007. But till today (28.12.2007) they have not supplied the gas. Inspite of my reminders in person & over phone for many times, they ignore to supply. My family in trouble to run day to day activities with out the gas refilled.
My consumer number - 602516
Distributor name: M/s BISHT gas agency,
Haldwani - 263139
Nainital dist.
Phone:[protected]

I'm Alok Kumar Singh from Patna (Bihar). My LPG consumer no is 604173.
From last 15 days the online LPG booking site is non-functional for us. I have already lodged complaint with sr no[protected] but nothing is being done by the organisation.

Is it the way you care your customers ??

my self sanjay rout HPCL GAS DELHI CONSUMER NO.611388 FROM DINESH GAS SERVICE I BOOKED MY GAS ON 14.1.2008 BUT AFTER COMPLAINING TO HPCL COMPLAIN ON LINE WITH REF NO.07010363 NO ACTION TAKEN AND THE RESPECTIVE NO OF GAS AGENCY 26805829/26804808 IS RINGING BUT NOBODYELSE IS PICKING UP AND MAXIMUM TIMES ALSO COMES ENGAGED.

please do the need ful action

thanks
sanjay rout

I am K samuel, consumer No. 607834, dealer: Walkeswar Gas Service, 262, Lakshmi Vihar, Shop No A/8, near Raj Bhavan, Walkeswar road, Mumbai-400006.
I stay at fat No.1, ground floor, Brij Kutir Apts, 68-A, Napeansea Road, Mumbai-400006; this is less than a kilometer distance from the dealer's office. I have been booking for gas since last one month and reminding over telephone every 3-4 days. Every time I am getting reply "gas will be delivered within next two three days"; or "your door was locked and therefore book again"
This is really very funny that they will never tell the approximate time of delivery nor they telephone before delivery. It is quite painful to cope up with this type of delivery system.

Iam a consumer of HP gas LPG with consumer number 605830 and the dealers name & tel no is Amrapali Gas agency Chinchwadgaon pune Maharashtra, tel no is [protected], [protected],[protected].I had booked the gas on 08/01/2008 on the general booking number was 4340. I have yet to receive the delivery.
I am not being able to contact the gas agency on the phone.
I have personally contacted to the office on 19/01/2007, the told that it will be received today itself, but still delivery is not done.
They are not picking the phone, & some time it is being engaged.
So please register the complaint against.

I had booked my cylender before 10 days but still i am waiting for delivery of my gas cylender. I have finished second one also. Now these days agency number is not responding. his mobile number is also swiched off.
My consumer number is : 608004
Agency name is: Divy Jyoti (HP Gas) delhi
Agency tel:[protected], [protected], [protected]
Consumer mobile no: [protected]

HP Gas and Dealer Yashoda Agency — Never Get Cylinder on Time once Booked

My Customer ID 624302 and for past six months i have been using the sevices but it is really very bad.Once you booked the number then it should reach on time.I have asked for double/extra cylinder but still i am in waiting for past six months.Please look into it and do something because it encourage black market and it is basic requirement so person cant think without gas.

thanks & regards

I have facing the issue of not getting the HP Gas cylinder in time from last 1 year. I stay in hadapsar and never get the delivery in time. It takes min 15days to deliver. Yashoda gas agency is the worst class service provider of HP in hadapsar and their ppl demand for more money as well when they deliver the cyilider.
Also they never weigh the cylinder rather they never carry the weighing machine with them.
To book for another number they dont allow the person to book till next 15days.They talk about the rule of not accepting next request before 15days but are they following the part of delivery within time? If they are not delivering in time they should not harrash customers by not allowing to book.
Their phones never works. It comes engage day and night and they are really not bothered of the same. My consumer number is 623464 at Pune, hadapsar. Contact me on:[protected]
HPCL managers who claim themselves to be customer friendly, Please someone take serious actions against this. Thanks.

i m booked as consumer no. 609363 with sahni gas krisna nagar, delhi.i booked a refill on 1716 on 23/1/08 but have not been supplied gas even after 10 days . their telephone 's r always busy .this is not the first time i have always been troubled by this gas agency .kindly find some permanent solution and arrange supply immediately..

i m booked as consumer no. 609363 with sahni gas krisna nagar, delhi.i booked a refill on 1716 on 23/1/08 [complaint no. 34] but have not been supplied gas even after 10 days . their telephone 's r always busy .this is not the first time i have always been troubled by this gas agency .kindly find some permanent solution and arrange supply immediately..

HP LPG — REFILL OF LPG CYLINDERS

LPG CONNECTION NO.: 801158 (DBC)
DEALER : ABHISHEK ENTERPRISES, BENGALI CHOURAHA, RING ROAD, INDORE, MP.
My complaint is that the dealer is not supplying gas regularly.
1. He is not ready to book gas even after 20 days of initial booking.
2.The delivary of refill is extended upto 45 days.
3. Local HP Field officer is also not take any action. Most of time he is not lifting his mobile.
4.Field officer is also indulged with local dealer in malpracises.
5. The response at booking counter is not upto the level of respectable level.
6. Request to cancel dealership & appoint some other dealer so that supply may be regularised.

The online LPG booking website is non-functional from last one month. I'm your Patna (Bihar) based consumer. Co no-604173)
Pl make the site functional.

I am a consumer of your HP Gas Services, but i m totally unsatisfied for ur services.I have applied for a new connection
on 25-12-07, booked for 2 gas cylinder. On dated 19-01-08,
I have a recd one cylinder. The Divya gas agency told me
that u have book another cylinder on next month. Today, I
visit their for booking, but they told me that this services
might be closed, pls ask after few months.Today, i have also
booked my old cylinder, my consumer no. is 612501 in the name
of Narayan Singh Bisht, my complaint no is 3702. They said it
will comes after one week. I am totally not satisfied with HP
services. It' means my family suffer for next week.
I am working in MEDIA CENTRE.

Pls. take on priority, otherwise i am very serious to flash
ur service news in MEDIA.

Thanks

Narayan Singh Bisht
MB. No. [protected]

HP Gas Refill — Non Receipt of LPG Refill for 28 days

Sir,

We are having LPG connection for last 5 years with HP Gas Local Dealer Named Vidyanagar Gas Company. Shop.No.29, APHB Colony, OU Road, Vidyanagar, Hyderabad - PIN: 500044 (AP) RC.No. Sec/09/01/[protected] and our Consumer No.631437.
and their Ph.No.27620139, 27636807 & 27617722.

We have booked for refill Cylinder on 30th January-2008 vide booking No.26936. They told that, we will receive within 7 days.
After a week when we are reminding them and they are telling today it self we are sending.

Please note that, we are not having double Cylinder.

But till date we have not received Refill Cylinder.

We are loosing more money for Phone charges for calling them. We are also facing lot of problems.

Hence I request you to kindly take necessary action on the dealer and direct them to release the refill cylinder immediately.

Please do the needful.

Thanking you

Yours Sincerely
V.Kamakshi
R/o. H.No.2-2-1123/9/H/1,
New Nallakunta,
Hyderabad-500044 (AP)- Ph.[protected].

Dear sir/Madam

I have a land 2 akar in chandrapur District (MH) on Jiwati taluka, At present in this area arounding 50km their is no any petrol pump stablish in Jiwati Taluka. I hope their is very good scope for petrol pump. I want to take your agency so please inform me about all details for how i take it.

Regards

sudhir chavhan
mobile -[protected]

I had booked for the first cylinder during July 2007 and it is understood that I will be getting the allotment after 6 months.I heard that Gas agency is insisting to purchase the stove from them only at the time of allotment.Is it compulsory to comply with such a thing because I am gifted with an ISI marked stove during my wedding and an additional one will be a waiste to me.Kindly inform me the correct position at an early date for which I will remain thankful to you sir.

I have facing the issue of not getting the HP Gas cylinder in time from last 1 year. I stay in Chinchwadand never get the delivery in time. It takes min 10days to deliver. Amrapali gas agency is the worst class service provider of HP in Amrapali Gas agency Chinchwadgaon pune Maharashtra, tel no is [protected], [protected], [protected].I had booked the gas on 01/04/2008 on the general booking.My consumer no. is 632366
I am not being able to contact the gas agency on the phone.
still delivery is not done.They are not picking the phone, & some time it is being engaged.
So please register the complaint against.

I am a consumer of your HP LPG GAS Sercice having Consumer No. 615906 under your dealer 'KANCHAN FLAME' Shop No. 8, VIP Enclave, VIP Road, Kolkata - 700 059, West Bengal. The dealer has BSNL tele-communication No. 2500 6602. It is a painfull express my utter disatisfaction towards LPG domestic refilling service rendering by your above referred dealer. Almost every month refilling services are too delay and thus causing serious domestic disturbances. On getting assurance from the dealer that the problem would be mitigated if an additional cylinder issue service is sought and accordingly the same was done with extra cost burden.

But the result is utter disgusting as excessive delay in refilling is causing no benifit with additional cylinder. As for example the LPG cylinder last booked on 23.03.07(Book No. 23)against last receipt LPG cylinder on 19.03.08. But till date I have not received any LPG filled cylinder. In the mean time my 2nd cylinder exhausted on 12.04.08. Till date no assurance for immediate supply of filled LPG cylinder has been received from the dealer inspite of repeated interactions. So, at the moment I am holding 2 (Two)empty cylinders.

Hope some redressal actions are to be taken immediately at your end to mitigate such troubles towards this consumer customer in future.

With regards,
Prabal Mukherjee,
Kolkata.
mob: [protected].

My consumer no. 603975, Tel[protected]resi). Supplying Agent: Rashmi Gas, Vile Parle, Mumbai 400 056, their tel :[protected]/ [protected].
invariably, replacement of Gas cylinder takes about 7 days or more.
Staff at Rashmi Gas, are very rude & hardly attends tel call. Please confirm what is the present status of gas supply in western suburb
of Mumbai & in locality of vile Parle/ Andheri west.
I wish to speak Particular top official at HP concerning to above on top priority, hence please let me know name, designation & contact no. by return mail & oblige. I sincerely hope to receive your prompt attention & oblige
Best Regards,
Pallavi

HP Gar Agency - Ratan Gas, Baner Road Pune Ph 27290681/926.
My consumer number is 616011

When I try to call Ratan Gas Agency Office for GAS cylinder booking, I never get connected inspite of trying continuesly for almost two hours. By luck if I get line, phone get ringing only, no one pick up the phone. When I personally visited office, i observed that they pick up the receiver and keep away so that no one whould able to call for gas booking.

Regards,
Ajitrao Patil
Aundh, Pune - 411007
Cell - [protected]

Dear Sir,

I am Dilip singh R/o Sirsa, Haryana, Contact no.[protected]
I want purchase a new connection of LPG and wanna to know actual price of new connection with two cyclender with fill gas.

Thanks with Regards

Sir,

I went to East End Service Station (Opp: to TOMS SUPER MARKET) Frazer Town, Bangalore. The boys who were working there is very rude. I asked to 40 ml. oil and Rs.100/- petrol. They brought one unsealed packet of oil and in that packet hardly 20ml oil is not there. When I asked them we don't have stock and if you want you fill it. For my surprise I get down from the vehicle and I personally checked 1 box put near to the filling pump in that lot of packets lying in that box. When I questioned them, they told, this is our pump, we can do as we wish.
I want to know this is the way HP people give training to their service providers? You can check shell petrol pump, how they are co-operating with customers!!!
Kindly take necessary actions against them.
Thanks
Balakrishnan

Dear Sir,
I have shifted from kandivali to Vasai my old consumer no. was 637655 i have transfered the gas connection from kandivali to nalasopara. I lost the book after getting it transfered. will you please provied me the new consumer no. at the earliest that i can book the gas
thanks
Bharat Sakpale
vasai

I HAVE MAY QURIE ABOUT HOW TO GET THE HP GAS DEALER SHIP
1.HOW TO APPLY FOR IT
2.WHERE I WILL GET THE FORM TO APPLY FOR IT
3.CAN ANY SUGGEST FOR THE ME

no reply from anyone

HP cylinder — Delay of 2-3 months in Refill

I booked gas for home delivery 2 months back but till yesterday not deliver. Whenever i make phone call to their representative, he says tomorrow must be delivered. Whenever I went personally to Agency, they are behaving like they don't need the customers. I went upto 8-10 times due to delivery delay, but they are making us fool by saying tomorrow it will delivered.I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. More than 80% of customers are facing same problems.
My Gas Agency Distributor is
m/s Shivshanti Gas Agency, Dhanakwadi
Dhanakwadi
Pune-43

This complaint is regarding the petrol pump in the Naraina Industrial Area petrol pump (opp loha mandi) regarding fraudulent practices practiced fearlessly in this outlet. We own a Maruti Baleno and we went to this petrol pump to get out tank fulled. We already had petrol in the tank. Normally the tank gets full in 1900 rupees. But here the meter showed 2300 which is impossible. A cherry on the cake was the callous service extended by the staff members.I, as a consumer, have done my duty and i hope that you'll also perform your duty with the same level of sincerity. Waiting in anticipation.

my consumer no 606793, shiv tej enterprises, geeta colony, east delhi 110031
given special approved request( duly approved /inspected by the area incharge (on stamp paper) for 10 days refill permission (reason big joint family, needs 01 cylinder in 07-09 days)but all in vain, even Mr.Ranvir (owner) is personaly known to me & i used to call him but delivery not on time, always it need 02, or 03 reminders, some time more than that, when u speak to Mr.Ranvir he is very soft but that soft ness is not the solution .
please take it for your action/direction or needful.
Manoj Shukla
[protected]

REQUEST YOU TO PLEASE TAKE NECESSARY ACTION OF NOT RECEIVING TELPHONE FROM AGENCIES -- M/s SHIVTECH ENTERPRISES, GEETA COLONY
PHONE NO.[protected] AND[protected]


THIS TYPES OF COMPLAINTS ARE FREQUENT BUT YOU PEOPLE ARE NOT RESPONDING

REQUEST YOU TO PLEASE TAKE NECESSARY ACTION OF NOT RECEIVING TELPHONE FROM AGENCIES -- M/s SHIVTECH ENTERPRISES, GEETA COLONY ( LPG station of Hindustan Petroleum)
PHONE NO.[protected] AND[protected]
THIS TYPES OF COMPLAINTS ARE FREQUENT BUT YOU PEOPLE ARE NOT RESPONDING

Hindustan Petroleum — NON DELIVERY OF GAS CYLINDER EVEN AFTER 23 DAYS OF BOOKING

I have booked for supply of Gas Cylinder on 19.08.2008 with Lalitha Gas Agency, Kengeri Upanagar, Bangalore for consumer no. 624331 and was informed that the cylinder will be delivered within 1week (i.e. 7 days). To our surprise the 7 days have not passed to the dealer eventhough 23days have passed for the customer. After subsequent enquiries we were given invoice no. 157049 to verify with the delivery dept. But till today 11th sept 2008 the delivery has not been happened.

is there any responsible officer in HP to control this type of bad service being provided to the customers by the gas dealers.

hope i would get a reply from a responsible officer of HP.

HP LPG Gas — DELIVERY OF LPG REFILL CYLINDERS

I HAVE BOOKED THE NEW REFILL OF HP LPG GASS TWICE IN THIS WEEK THROUGH TEL. NO. 1716 (IVR) BUT NO SUPPLY HAS YET BEEN RECEIVED. MY CONSUMER NO. IS 679270 & DELIVERY / RESI. ADDRESS IS 329, SANT NAGAR, EOK, NEW DELHI-65.

IT SEEMS THAT FROM FEW MONTHS THE BOOKING THROUGH IVR (TEL.NO. 1716) IS NOT WORKING AND IT DOES NOT REACHES TO THE RESPECTIVE DEALER FOR DELIVERY. WE HAVE TO BOOK IT AGAIN DIRECTLY IN THE RESPECTIVE DEALERS OFFICE.

PLS. CHECK & REVERT.

REGARDS

V.K. BANSAL
[protected]

Complaint regarding L.P.Gas Supply by M/S. Anantha Gas Agencies Manjeshwar Kasaragod District Kerala State (distributor code-512150)
We would like to bring to your kind information that the public is inconvenienced by the following acts of aforesaid gas agencies for proper action.

1. Grave Irregularities in supplying refilled cylinders booking numbers are not being issued immediately and are being issued after two days of booking.
2. There are consumers who have not received the refilled cylinders even after two months of booking.
3. The consumer gets the reply from the owner of the agency that there are more than 10000 connections and they are being supplied with only 5500 cylinders.
4. Booking numbers does not tally with the delivery of cylinders. Cylinders are being first supplied to the consumers who have money power and muscle power with voice power.
5. The rate per domestic cylinder is being collected from rupees 360 to 375 rupees for the regular supply even if the rate fixed by the government is rupees 356.00
6. In order to keep secret irregularities in delivery, bills are not being issued to some of the customers at the time of delivery.
7. There is difference in the weight of gas cylinders mentioned in the cylinder, no scale is being installed on the delivery van for verification. When enquire they are giving arrogant reply, that i[censored] want you bye.
8. The telephone of the agencies is always seen engaged during the booking hours. And getting rash reply from them if the lift the receiver.
9. On enquiry of any information the consumer will get the reply from the agent that we are here for business and not for the prosperity of the customers.
10. No additional cylinders are being issued even after two years of receiving gas connections. The customer has to some how manage with the single cylinder.
11. Customers are forced to buy the stove by the dealer while availing new connection.
12. if anyone asks for details is being threatened of dire consequences

secretary
consumer's society manjeshwar (REGD)
mob:[protected]
office:[protected]

Please inform us how long in rural area in haryana gas agencies can cover villages (in kilometer) gas cylenders distribution is covered from agency to particular village.

Please inform us how long in rural area in haryana gas agencies can cover villages (in kilometer) gas cylenders distribution is covered from agency to particular village.

Please inform us how long in rural area in haryana gas agencies can cover villages (in kilometer) gas cylenders distribution is covered from agency to particular village.

Please inform us how long in rural area in haryana gas agencies can cover villages (in kilometer) gas cylenders distribution is covered from agency to particular village.

Please inform us how long in rural area in haryana gas agencies can cover villages (in kilometer) gas cylenders distribution is covered from agency to particular village.

Dear Sir,
I am the regular customer since 1996 of HP gas services providing by
you. I am facing very much difficulties till today in refilling of LPG
cylinders from our HP distributor in Nashik mentioned below. I am not
receiving LPG
cylinders after 15 days / 1 month from the date bookings.
Presently i have booked for refilling and distributor is
refusing to provide the cylinder.
I need your action at earliest please for smooth
functioning of HP servises in Panchvati area by the disrtibutor.

HP Distributor Name : M/s Kapil Gas, Malegaon Stand,
Panchavati, Nashik-422003
Maharashtra

Distributor Code : 95884-0
Distributor Phone No. :[protected]

Thankig you,
Vyas Vishwanath R.
Consumer No.:- 305257
Mobile no.:- +91-[protected]

the service of hp is very worst where as in distributing lpg to consumers and is very perfect in black marketing the sylinders, and also in issuing multiple connections on the same by the dealers, thus hp is simply supporting the dealers but not the public.

i m booked as consumer no. 616600 with Gupta Brotheres katni, mp .i booked a refill on HD 18373 on 15/09/08 [] but have not been supplied gas even after more than one moths. their telephone 's r always busy .this is not the first time i have always been troubled by this gas agency .kindly find some permanent solution and arrange supply immediately my cell no is here
[protected]
i very serious problelm i live in combined middle class faily and daily food get from hotel is not possible form me.
and the one thing more the Q of gas agnecy is senseless no way to get a refffile from thjis hp gas Q.plz do me a fevour and i will jb glad to all my life and

reminder due to no response on complaints...

I Hariom Sonthalia, consumer no. 605534 had booked a L.P.G. gas cylinder on 8.9.2008. Of booking serial no. 2409.The distributor’s name is Inderraj Aggarwal, panagarh base, p.o arjunpur, Dist-burdwan[W.B.], DISTRIBUTOR CODE-960870, phone no. [protected]. On further calling they did not receive any calls. The retailer, Mr. Agnimitra [mob. no. [protected]] on being called, said that he won’t help me as he was out of station for some of his personal reason. On further request he said that he would help me with the dealer . After some times when I again called him, his mobile was switched off. All this happened on 4.10.2008.on the same day, the dealer said that bookings upto serial no. 2759 have been delivered. As we can observe, my booking no. 2409 had already passed. But no delivery had been made to me.when I asked him, he said that he DID NOT KNOW ANYTHING. Before the aforesaid booking, I had complained 3-4 times to the area sales officer [Mr. Agnimitra ] then only I got the delivery. I need the delivery as I have emergency and I am facing this problem regularly. The area sales officer doesn’t take any action on my complains. And please do reply to me only on [protected] or [protected] and not by email..the last delivery I got was on 18.7 2008.
now the question which arises is that how do I get this problem solved forever???????????

I am a long standing consumer of HP LPG cylinders. My cons. no is 612659 and the dealer is Bharti gas, Bibwewadi, pune. Since am a working woman, I have to book my refill on phone. Bharti phones are perpetually busy. If I visit the shop for booking the shop, inspite of the time being 9 a.m., it does not open till 9.30. The staff comes at their own sweet time after 10a.m. If asked for an an explanation one gets rude answer. Can anything be done? can I book my refill by bypassing Bharti whom I have no wish to contact again.
It is surprising that he dishes out this treatment to consumers in this market driven economy.
Hope to get a quick redressal from you.
Thank you

DEAR SIR,
I have facing the issue of not getting the HP Gas cylinder in time from last 1 year. I stay in hadapsar and never get the delivery in time. It takes min 15days to deliver.many time i got delivery through there employee without booking and complaint about less quantity of gas provided by u so he toled take it otherwise wait again 15 days, every time i have to take approx half cylender by m/s ekta gas agency, bhadauriya complex kanpur road lucknow up, i have already log a complaint about the same but from your side not any effective step taken my COMPLAINT ID 7203C DATED 02/10/2008, m/s ekta gas agency is the worst class service provider of HP in hadapsar, SINCE LAST THREE MONTH THEY ARE NOT PROVIDING GAS REFILING
Also they never weigh the cylinder rather they never carry the weighing machine with them.
My consumer number is 602755 at LUCKNOW UP, hadapsar. Contact me on:[protected]
HPCL managers who claim themselves to be customer friendly, Please someone take serious actions against BLACK MARKETING OF GAS

Hindustan Petroleum — DELAY IN DELIVERY OF LPG REFILL

My customer no. is 616132 and dealer code is 466230 (M/s. Rukmani Gas Agency, 10 / 1B, Maruthamalai Road, Kalveerampalayam Kovai (Cooimbatore). I booked for LPG Refill on 21.10.2008 and I was informed that LPG Refill will be delivered within a period of 10 to 12 days from the date of booking. However till date nothing is forthcoming from their end.This type of delay is a regaular feature here. For the last five days I am regularly trying to contact them over phone, but it is not even answered. THe phone Nos. provided by them are[protected] and[protected] and [protected]. These nos. are provided by the dealer for use of the customers as a facility for making enquires. However it is brought to your kind notice that these phone nos. are never attended to or otherwsie it gives only a engaged tone. Hence it is kindly requested to do the needful in this matter. It is also a adivise to the concerned dealer that if they don't want to entertain their customers over these phone nos. it may better be informed to us so that we will never waste our time by making enquiries over phone in future.

H P LPG Domestic Cylinder — delay in delivery and non issu of bill

To
The Officer-in-Charge,
Customer Grievance Cell,
HP (Gas)Corporation Ltd.

Sir,
I am a consumer of HP GAS, My consumer No. is 636435 our Area Dealer is Manjunath Enterprises J P NAGAR II Phase BANGALORE- 78. I have booked gas on 04/11/2008, till today they have not delivered gas to me. When I ask them, they always told me that u book your complaint .i book my complaint on 05/11/08. when i ask about my complaint no.they did not give me my complaint no.and said i book your complaint go to your home your gas cylinder receive u tommarow but when i go to GO DOWN to take cylinder i did not receive gas cylinder and Again they are not issuing the receipt

Sir, please take some remedial action at your end urgently.

Thanking you.

Yours sincerly,
DESAI R G consumer No. is 636435
#004, Unnathi apartment
Brigade Millenium Road
24th Main J P NAGAR 5th pHASE BANGALORE-78

my consumer no is 605834, the agency is D K ENTERPRISES.
I HAVE BEEN CALLING THEM TO BOOK A CYLINDER BUT NO ONE IS PICKING THE PHONE, THERE ARE 3 NUMBERS BUT NO ONE IS ANSWERING THE CALLS.WE HAVE TO FACE THIS KIND OF HARASSMENT EVERY FEW MONTHS.IS THERE ANY RESPONSIBLE PERSON IN HINDUSTAN PETROLEUM WHO COULD LOOK INTO THIS MATTER? ITS A SHAME, A REPUTED NAME LIKE HINDUSTAN PETROLEUM IS RECRUITING THESE KIND OF IRRESPONSIBLE AGENCIES, WHO DONT LOOK INTO THEIR CUSTOMERS NEEDS.
FINALLY IF NOTHING IS DONE REGARDING OUR PROBLEM, WE WILL HAVE NO CHOICE, BUT APPROACH THE CNSUMER REDRESSAL FORUM.

I am the consumer of HP gas agency with consumer no515205 at Ashoka gas agency [ CODE 16007800 ], SUBASH NAGAR Jaipur. The supplies of refill cklynder is very poor from this dealer . Booking phone are always busy . One have to personaly go to dealer to book the clynder. I have booked refill clynder on[protected] . and till today Have not RECEIVED the supply of filled clynder .

All complaint go unacted. what to do?

i s minhas

Dear Sir,
I am really disappointed to the nature of service which provided by the 581870 Rahul Agencies BP Jangpura Extension New Delhi 110014.
I have been booking from the 10 days back and they are not delivering till now, so tell me what I am going to do

we r not getting gas cyliender at acurate time in your branch in yadgir dist gulbarga katnataka since a long time please check it and reply to me

We the Consumer of Aska town of Ganjam District, ORISSA under the agency of BALAJI GAS AGENCY, ASKA, GANJAM, ORISSA hereby facing the problem of issue of getting the HP Gas cylinder in time since last 1 year. BALAJI GAS AGENCY, ASKA, GANJAM, ORISSA is the worst class service provider of HP in ASKA, GANJAM rather they supplies Gas in time to the MAFIAs and BLACK MARKETERS .The said agency supplies gas to with higher charges (Rs.550/-) per cylinder when we barely required it. Kindly resolve the issue soon for the well being of general public those resides in ASKA.
REGARDS,
THE CONSUMER OF ASKA, GANJAM(BALAJI GAS AGENCY)

CC:- TO THE HONBLE GOVERNOR, ORISSA, THE CHIEF MINISTER, ORISSA, TO CHIEF VIGILENCE OFFICER, BERHMAPUR, GANJAM, TO DISTRICT COLLECTOR, GANJAM, ...
A

I have booked for HP LPG refil cylinder on my Gas Connection No.706113 at Panwar Gas Agency, Shop No.10, Sector 13, GDA Market, Raj Nagar, Ghaziabad about 15 days back, but I have not been able to get the cylinder refilled as yet. Please take up the matter with the concerned agency and instruct them to supply the same, as my last cylinder is going to finish any time.

Sushil Kumar Gupta,
B-44, Chander Nagar,
Ghaziabad

Why this happens offenly with Shivshanti Gas, Dhanakwadi?
May be
1) They do not have a proper computerised system, book manually, always they make the receipts manually
2) They are severely loaded more than their capacity
3) Priority of delivering the cylinders to the particular customers who are blessing them

pawar Gas Agency, Hindustan petroleum Ghaziabad — Delay in delevary of LPG cylinder

I have booked a cylinder for delevary on 10.01.09, but today is 20.01.09, till date i cannot get the cylinder.
they are not attending our phone calls,

connection No 610892

I am using services of Hindustan Petroleum from 2003, recently I got transferred from Mumbai to Kolkata. I handed over my two cylinders and Regulator to Lalit Agencies in Vashi Navi Mumbai, they gave me transfer letter and told me it will be done in any HP Gas agency in Kolkata. I handed over the documents to Sushma Gas and Gadget in CK market, Saltlake city Kolkata. Then they told me that we need to verify your credential through Internet, and after verification it will be done by tommorrow. Next day I called up, person picks the phone and told me call after 1:30 p.m. then I called up at 2 p.m. got the answer there was some problem in the Internet we have not done the verification yet, Please call tommorrow. Next day again I called up and person told me we are very busy call at around 1 p.m. I called up 1 p.m got the answer due to "Kolkata Band" we are facing scarcity of the staffs, so pls call tommorrow. I enquired from my friend and he told me tommorrow offices will closed. Then there will be sunday and republic day, it looks like transferring a GAS connection is a never ending story with Hindustan Petroleum.

I am the consumer of LPG connection wide no. 622782 of Pawar gas agency, Raj Nagar, Ghaziabad (U.P.) I had booked my refill on dt. 08.01.2009 but still i am waiting for delivery of my gas cylinder Every time I am getting reply "gas will be delivered within next two three days". I have finished second one also. Today they told me that refill is delivering today but not delivered.

Akhil Agarwal
11/239, II floor
Vasundhra.
Ghaziabad ( u.p.)
My contect no. [protected]

Dear Sir,

I am the consumer of MAHALAXMI GAS SERVICE, (B-2, Geetanjali Tower, Near ESI Hospital, Ajmer Road, JAIPUR, my Consumer No.114276 . I had booked my refilling of LPG Cylinder on 19.01.2009, which was delivered on my residence on 02.02.2009. I am very surprised that inspite of reduction in refilling charges agency has send invoice Rs. 335.65. on contacting the said agency no response received . It is requested to please issue necessary directive to the agency for return of my excess amount immediately, or other wise I am free to take legal action through consumer court. Early action is anticipated.

92-A, Ram Nagar - F, Swage farm
Sodal, Jaipur (Raj.).
Mbl No. [protected]

H P GAS SERVICE FEROZEPUR CANTT — Delay in delivery

dear sir
i am your customer from your gas service, ferozepur cantt(punjab). I went their office before 20 days and booked a delivery of celender but still i couldn't receive delivery.i wonder why so late your delivery.I think i should take another connection of another agency.
earliest response will be highly appreciable.
thanks
Jagdish prasad
Customer no.-513379

Hpcl — DELAY IN DELIVERY

I have booked gas for refilling th cylinder vide no.1454 dtd.[protected] at local office :M/S MANN GAS SERVICE, TANDA BYE PASS CHOWK, HOSHIARPUR-146001, phone no.[protected],
please verify the normal delivery period as the distributor always make delivery after 10 to 25 days. Due to this I always suffer.
As for last booking till date I could not get the cylinder.
Thanks,
Karnail Singh Thakur
Consumer No.500720

H.P.,LPG. — Delay in delivery of Refill Cylinder

I have Connection No. 609045 with HP CL, LPG Dealer Mr Gajjar Brothers, Jahangirpur, Taluka:Olpad (Surat)

The agency is delaying the delivery of Refilled cylinder.My booking on date 15.04.2009 has not been delivered till 30.04.2009.They are not responding on phones since last 4 days.



S.R.Sharma

transact gas supply business with the local agency at pallipuram near kaniyapuram in trivandrum district of kerala. now even after 50 days of booking for a cylinder nothing has happend and equally horribly, the agency guys are misbehaving by not responding to the telephonic queries. however long we may try, the phone no[protected] keeps the posture of extreme busy!! it is insulting & disgusting. what shall i do to make these guys behave properly? what the hp can do to arrest these stupid tendencis?

Non delivery of gas, booked on 4th May 2009. Consumer No.600704 from Ambarnath, Agency Reva gas Agency

Dear Sir
I like to inform you that I have sent a complain regarding nun supply of gas by our dealer M/s.Behera Gas Enterprises, Titilagarh, Dist :Bolangir (orissa) .I have snet my compalain on dt.25.05.2009 my consumer No.601900/ waiting serial No.45/dt.11.05.09 .But neither gas has been supplied to me nor any reply has been received from your side.Hence I request you to kindly look into the matter as early as possible as I am facing problem too mucl.
Yours Faithfully.
Suryakanta Sahu
Main Road, Titialgarh
Bolangir (orissa)

Dear Sir
I like to inform you that I send a compalin against our gas dealer M/s.Behera Gas Enterprises, Titilagarh Dist :Bolangir (orissa) regardding nun supply of gas to me .My consumer No.604838/ and I have been alloted booking waiting serial No.44 on dt.11.05.2009 .But till neither I have been supplied gas by our dealer nor any replyhas been received from you side.Hence I request you to kindly look into the matter as early as possible.
yours Faithfully.
Asha Kejriwal
Thikadarpara, Titilagarh
Bolangir (orissa)

Sir,

I kindly request to you please remind your distributors why Gas refill late?.. I am going to Consumer fourm for judgement bcs every time our distributer refill delay.. bcs he is envolve in black marketting but I will do the case file ti Hindustan Petrolium...

Thank you

.My LPG CON no is 604383. I booked for refilling on someday in the first week of october2oo9 by your computer system.On14.io.09 I inquired after delivery.I am told by my gas dealer that my booking had not been done as the computer booking system was discontinued.They made fresh booking.On my repeated request they told I would get my refill only on my turn.For no fault of mine, I am suffering.Though I have double cylinder I am passing last three days without gas.Please ensure refill supply tomorrow.thanks.My dealer is Mohanty Enterprise.Ph No[protected]

hello myself jaspreet singh, i lived in delhi and i m fully disatified from my lpg gas agency for lpg cylinder delivery, company delivery person gave the cylinder other persons like sweets shop and party hall after our gas booking.our lpg agency name in TREHAN GAS MADIPUR DELHI

I having consumer number 615402, have booked for a gas refill vide W/L no 2290 dtd 10.12.2009 with Chirayu Gas Service.

Even after 11 days, the gas is not delivered to me.

Pl look in to this, and take necessary action to ensure I am issued with the refill cylinder.

Roy Kurian

Hindustan Petroleum — poor delivery of LPG fefill service

Sir

My complaint is regarding poor delivery of HP LPG refill and rude behaviour of staff overy the telephone. Sir I am a resident of panchkula and residing here since July 2006. Since the the time we have shifted here, we have been facing issues with delivery of LPG refill. Our dealer is Roop Gas located in sector 20, Panchkula. Whenever you call Roop gas either you will find their number to be busy continuously or they dont pick up the phone. If they pickup the phone they misbehave and dont give the clear picture when you are going to get the delivery. Their delivery serivce is so poor they you have to wait for atleast 1 month for delivery of 1 rfill. We are a family of 5 people and I belive that one does understand that in winter season you can't survive on 1 cylinder for 40 or 45 days. Now your choice is either to put yourself and your family on starving or buy cylinder in black from Roop Gas's own delivery men which is not acceptible to me. I lodged a complaint to HP via reference number 09022444, but, nothing has been done so far. Please tell me what should we do about it.

Thanks

Sir,
This is to inform u that im a resident of panchkula(haryana).I m a member of HP gas(consumer no.505747).but i m not satisfied with the service o[censored]r distributor RUP GAS AGENCY. Sec -20 Pkl.
Every time when i call they put the reciever +aside and whenever by chance they pickup the phone they talk very rudely especially the women sitting over there, it seems like that we r begging them for the delievery.this is thier routine practice and for last two years i m facing the same problem.
i booked my gas on 03/01/10 and the last delivery i recieved is on 29/11/09. its approx. 2 months to get next delivery.
I just want to know is this the routine shortage every time in HP, OR the distributor making us fool.
Please look into the matter and take necessary action against the problem.
I hope positive response from ur side.
Regards
VarinderMahajan
consumer no.505747

H.P. LPG Gas — Delay in refill Cylinder after Booking

Sir,

I booked LPG Gas internet booking No.203577,Distributot order no.2514.But not Deliver my refill till date.20.01.2010.Please Help me & take Action Against Distributor.My Consumer No.618297

My city HP Gas Distributot"Shivshiva Gas service" Patiala road Patran
Distt.Patiala (Punjab)

Cell:[protected]

HP LPG domestic gas cylinder — Excessive delay in each refill

Abiding by the procedure book booking after 15 days of a refill, I am made to wait for over 10 days for an LPG cylinder almost for each refill. This was brought to the notice of the concerned officer in the HP domestic LPG customer care section but to no avail.

I am consumer of hp gas and my consumer no. P00197 and my gas agency is pitambara gas service near jhansi hotel, sadar bazar, jhansi.It is to bring to your kind notice that inspite of earlier booking I am not recieving the gas supply regularly and in time, sometime even after booking I am unable to get the gas supply after two month also, this shows that no consumer rules are followed by the gas agency and unneccessary harashment bieng done to the consumer, if such type of services is carried out by your gas agency I will have to approach the consumer court for the bad services against you and your gas agency for justice and further I will also ask in RTI whether the gas distribution is done as per booking and will also ask the supply made by you to the gas agency and whether the distribution is done as per booking or otherwise because as per consumer right I should get the gas supply regularly and in time.
Your early and neccessary action in the matter is very much solicited.

I am a consumer of HP gas LPG with consumer number P00197 and the dealers name & tel no is Pitambara Gas service Jhansi, tel no is[protected].I had booked the gas on 5/01/10 . I have not yet received the delivery.In this connection so many times contact on phone for immediate delivery of gas but nothing has been heard so far.
Kindly instruct to the dealer for immediate home delivery of gas to avoid the problem.This matter may be treated as most urgent otherwise I will go to the consumer forum.

Address:
RB-III, 708A,
GULAM GAUS MARG,
JHANSI(U.P.)
mob:-[protected]

resprscted sir
i'm continew book this refill no 612608 and this registred from n ame of my father
but the cleark o f sen gas agency of h industsn petrolium laocated gda market in ghaziabad near nasirpur railway crossing not booking this conecrtion and gve me falls information that your gas u gett with i n 22 days o f boking and toiwnariow i' wan t som ein f rmation about gaas caiiction delivey till case h esai d that u not book th is connesctin
so please hindustn poartolium company take naxt action


: harsh vardhan
advocate

I AGREE ABOUT ABOVE COMPLAIT, BUT WHAT IS THE FINAL SOLUTION ON THAT PROBLEM?

Iam a consumer of HP gas LPG with consumer number 600109 and the dealers name is ruchita gas pali(marwar) .I had booked the gas on 15.02.2010 but yet i didn't get cylender. i called manny time at ruchita office but they didn't reply properly. so i request to u for delevery of cylender as soon as possible. thanks.
abhishek bhansali [protected]

My Cosumer No. is 6247, I booked LPG refil on[protected] over phone no.[protected] to M/s SIKKA ENTERPRISES, Faridabad. delivery man visited on[protected], but due to non-availability of my wife who had gone for shoping in the noon. I requested over phone on next day to redeliver, but I was replied the same shall be delivered after 15 days as there is acute shortage of LPG Suplly. Hence I approached on[protected] and this time I was advised to contact after 4-5 days. on contactacting on[protected], I was again advised to contact after 4-5 days. shocked to hear today i.e. on 19th Feb.'10, the dealing person started to shout over phone your LPG Refil was booked only on 13th Feb.'10 and delivery shall take atleast 15 days. this action not only clearly indicates the malpractice but cimpelled to pay Rs.200/- more for buying the Cylinder. Request to take proper action under intimation to undersigned. Regards, AMIT JOSHI, 901/19 FBD

Hindustan Petroleum Company — non receipt of cylinder, booking after 25 days

I have booked for refil cylinder on 28/04/2010 Regn. No243591.
Till today not supplied
Anitha V
[protected]@gmail.com

To Hindustan Petrolium ( HPCL )Gas services
Sir, I am consumer of your gas service, My details are as under :

Name Mahesh Kumar Goyal, 40 south Model Gram Ludhiana - Punjab
Consumer Number : 639055
Distributor : ludhiana sales ans services, Opp. SPI Ferozepur Road Ludhiana Tel[protected]

As on date I am having single cylinder, I am repeatedly requesting my distributor to give me DBC since last one year and I have given affidafit for applying DBC in May2009, Till now my distributor is not giving me DBC and behaviour of my distributor is very very ruide . I have requested that when my cylinder get empty then immediately I do not have alternative to get my food cooked on 2nd cylinder but distributor do nott listen to me, after applying for refilling we get cylinder after 10-15 days during that peiod i suffer anf thats why I requested for DBC but due to distributor harasment i am not getting the same . You are requested Please please help me in getting 2nd cylinder . Today I amd handycapped ( having leg fracture ) and there is no one at home to help me in getting my food cooked withou gas . please please help
regards
mahesh kumar goyal
ludhiana
mobile [protected]

Respected sir,
Iam living in a village named DURGADA post, GOLLAPROLU mandal, EAST GODAVARI Distrist, AP.
I book cylender 30 days before.still they dint not delivery the gas.due to heavy rain iam facing difficulties.
The distributer named SRI VENKATA SATYA AGENCIES AND
DISTRIBUTER CODE:959240. He is not supplying gas properly.our villagers facing problems.He is also taking DOOR DELIVERY CHARGES but they are not doing that.
we are suspecting that some of the refills going to BLACK MARKET.
please take immedietly action on them.
thnking you sir,
yours obediently,
consumer no:606947,
CELL: [protected].

I am a consumer of your HP LPG GAS Sercice having Consumer No. 606947 under your dealer SRI VENKATA SATYA AGENCY & DISTRIBUTER CODE:959240, OPPOSITE STATE BANK OF INDIA, PITHAPURAM, EAST GODAVARI DIST, ANDHRAPRADESH. It is a painfull express my utter disatisfaction towards LPG domestic refilling service rendering by your above referred dealer. Almost every month refilling services are too delay and thus causing serious domestic disturbances. He is taking door delivary charges but he is not delevaring to us.he is delevaring the refiils large distance from my home.we can't find when he is coming to my village.
THE DISTRIBUTER NOT BRINGING SUFFICIENT FILLED REFILLS.SOME OF THE REFILLS ARE GOING TO BLACK MARKET.
PLEASE RESPONSE QUICKLY.
THANKING YOU SIR,
srinivas, ([protected])

HP — Regular Practice of Delaying delivery of Gas Cylinder since last 1 year

Dear Sir,

I am Shobhit Khanna, residing at 65/22, Chitwapur Road, Lalkuwan, Lucknow (U.P-226001) & have transferred my old HP connection from Sultanpur to Lucknow (due to my job transfer) into a new HP gas connection in July 2009 from Vijay Gas Service, 278/10, Aishbagh Road, Lucknow an authorized distributor for HP. My Consumer No. is 614094.

I am in private service (work from 9 am to 7 pm) and don’t not get time to do proper follow ups. I’m writing this with extreme pain that since my association with this distributor he has been troubling my mother & wife in following different ways:

1. The problem starts at the tele-booking level itself. Since last 1 year their phone is not working properly. Either they don’t pick the phone even after multilple rings or quite frequently they have made such settings on their number that phone from our side gets picked up, our balance gets deducted and no sound/response comes from there. Even after several complaints on this, the problem still persists.

2. My mother asks for only one refill cylinder in a month. That too requires her to make atleast 10 phone calls to this distributor. All other gas suppliers take the booking after 21days of last booking but M/S VIJAY Gas Service have made their self created norms of booking. They say we don’t follow 21 days, rather we book after 21 days from the date on which the cylinder gets delivered to your home. And what an irony, we again wait for 15-20 more days for getting the delivery of our last booked cylinder refill.

3. On enquiring on phone, they usually say with huge surprise, “Oh, cylinder has not reached yet, we’ll get it delivered today.” But again sleep on their fake words. Due to the worry of gas being exhausted, my mother has to travel 3 kms to convey that, “Sir, we are waiting for the delivery.” To a live example, we have booked for a refill on 25th Nov 2010 and today being 9th Dec 2010, we have not received the cylinder yet and cooking on stove. Even, I personally have intimated them, that my baby is small, my wife boils her milk-bottles which consumes a lot of gas. Even this has not melted their heart.

4. They also say, if you have any hurry ask your mother or someone else in your family to go to godown and collect the same. At times we have seen that he possess good stock of refilled cylinders in his godown but still deliberately he does this delay.

Request your kind intervention in this matter as this distributor is causing such harm to HP’s brand image, we don’t want to indulge into any fight rather we have decided that if things, don’t improve, we’ll hav no option left rather to surrender the connection. Pls help..

Regards,

Shobhit Khanna
65/22, Chitwapur Rd. Lalkuwan,
Lucknow-226001 (UP)

Dear S r,
I have booked my HP gas on 27/12/2010 at Divya jyoti Gas Agency Vinod
Nagar for refilling against my consumer no 603751 and booking no 336511.
But despite my repeated call i have not got the delivery of gas till today but
only i am getting the story of shortage of supply from HP.
Sir can i get the answar that who is responsible for it if agency is not
responsible to deliver the gas in time.
I think you will consider my case and look into it for immediate delivery of my
gas.
Thanks
Dr. Yadubir Singh Gusain
House No 41-H
Pocket A-1
Mayur Vihar Phase-3
Consumer no 603751

HP/LPG Refill — delay in home delivery

I am a consumer of LPG with Sardar Gas Service, Etah - 207001, consumer No. being 602314, SV No.7446422. I had booked refill on 11.01.2011 for home delivery. I was told that the cylinder will be delivered within a week. Thereafter, I have been constantly visiting/reminding the Sardar Gas Service but to no effect. Every time their answer is ek-do din mey gas aaney wali hai.

HP LPG Gas — Delay in delivering LPG Gas Cylinders by 15-20 days (BRIJ Gas service)

I am a consumer of LPG gas. Consumer number of HP LPG Gas is 611761. My gas service provider is BRIJ gas service. Address of it is 18, CSC, Nirman Vihar, Delhi-92.
i want to complain about their refill system, whenever we order for a refill they always delay it by 15-20 days.i do not know how and where to complain. i am fed up of their service. Please do something.
My email id- [protected]@yahoo.com
phone num- 91-[protected]

Hp gas service providers are worst providers.

Hpcl — Delay in LPG refill connection

I am the consumer for LPG gas connection from last 7 years recently I
just book my gas connection from my no. [protected] my consumer no. is
G24278. I always did my complaint on same no. now my LPG center
(Najafgarh) Gemini Gas Service. I already made the complaints many
more times. They gives some time on time but some time they are not
give on time.
Now this time I booked my cylinder on 22-Feb-11 and still I am waiting.

Thanks
Dinesh

HP Gas- LPG Cylinder- Domestic — Non delivery of LP gas even after one month of booking

Dear sir,
I am Prabodh Kher having consumer no -503338 consumer of HP gas from Hindustan Petroleum supplied thru distributor M/s Rup Gas Agency SCO- 288, Sec-20 Panhkula.
I booked for the supply of filled cylinder almost one month back, till today I haven't received the cylinder, when checked with the agency their reply is that the gas is not being supplied and there is shortage of gas.
I doubt on this statment, as there is no such news in the daily news paper. I doubt that this agency supplies cylinders to unauthorised users by charging extra amount and harras the regular domestic consumers.
Request you to kindly look in to the matter and help me get the cylinder at your earliest.
Pl reply the status on [protected]@yahoo.co.in.

Thanking you in advance for your support.

Regards,

respected,
I am shrikant b patil resident at navi mumbai panvel H P gas dealar was ishwarlal parikh after that booking gas he did not send gas cylinder after that three times call the booking center at old panvel that time the replaied has come the delivery boy was not available after that i am say to them i am complaintaing to customer care they say no problem they did not frighant to anybody pls.do need full somthing



regards

Hindustan petroleum corp./ gas division — delay in delivery

Resp Sir,
I had booked for delivary of gas with manas gas agency Kidwai nagar Kanpur on 14th MAY 2011 wide my custmer S.r. no. 600803, booking no 749 has not reached after 3 months. It is a usual procedure for the gas agency. This is my sixth complaint against the gas Agency.
Please do the needful to over the attitude of the agency and oblidge.
thanking you

Sincerely Yours,

D.S . Mishra
128/182, Y-1,
Kidwai Nagar,
Kanpur

Hpcl — LPG cylinder not supplied

Respected Sir,
Consumer name-Shayama Dhakde
Consumer no.- 619348
Mobail no.-[protected]
Subject-LPG cylinder not delivered till now.
Sir,
I have booked my cylinder on 05/10/11 but till now not suppiled..we have also called them 4-5 times but they jut rejected our calls..plz i requst u to delivered our LPG cylinder to us...

My consumer No. 601941, my Gas Refill booking No. 209540 dated 24.03.2012 and it was mentioned that pending refill booking cleared up to 07.03.2012 at M/s Chandrima Enterprise. But I have not been supplied Gas refill after lapses of 23 days. Kindly assure me about the latest position. Thanks - S. C. Basak. Mobile No. [protected].

sir,

my name is parbhdeep singh from bathinda, punjab...employs of amar son gas agency of bathinda misbehave and abuse me when i talk them about my lost gas copy please take hard and tight action against them

Thanks
parbhdeep singh
[protected]
consumer no.620061

Dear Sir

Mr.Ramu from your H P Petrol Pump, MES Ring Road, Gokula Extension, Mathikere, 560054 is filled diesel instead of petrol in my Maruthi 800, the bunk supervisor is called some mechanic and shot the relay and removed the diesel from the pump and filled the petrol now the car is not starting, Nexus Maruthi service center is saying the ECM is gone
Such irresponsible worker and Supervision is spoiled the CAR, At least the management should look for option of keeping diesel and petrol separate in the bunk or have some responsible people instead of giving a big burden to the customer.
Jaya Kumar
Deputy Manager–Sales & Operation Planning
Tata Global Beverages Limited
Kirloskar Business Park | Block C - 3rd & 4th Floor | Hebbal | Bangalore - 560024
+[protected] – Direct Line
+91 [protected] – Mobile

dear sir
my consumer no 507573 at kgn hp gas service kishangarh dist-ajmer rajasthan.
I booked gas on[protected] booking no219150 which was cancelled on[protected] without any reason.
they have again booked on[protected] no 171842 which is cancelled today dt[protected] without any reason.
they have again booked on today dt[protected] booking no221749.
in spite of several visit &communication i am waiting for gas since[protected]
but this agency is joking with me.it is sample of your services providing to your counsumer

im capt a.d.singh consumer no.530338 was alotted new connection BY WINNI GAS AGENCY, PATIALA on 29/12/2012 was charged as follows security deposit 2 cylinders -Rs 2900/-, sec gas reg.-Rs 150/-, gas con card-Rs35/-, cost of gas-rs1879/-, rubber hose-rs180, apron -Rs 310/- Total Rs 5454/-
an amount of Rs 950/- as security refund of my decesed grand mother consumer no.501008 was adjusted with above amount, so actually I paid rs 5454+950/=RS6404/-.The gas cylinders have not been delivered to me so far despite repeated visits to dealer.

we are also facing the problem with the HP dealer in Goa with Rajani trading & investments Pvt Ltd Panjim this a all because of government BAD Policy of MONOPOLY because of this the consumer are the sufferer

we had booked the cylinder 3 weeks ago and whenever we visit this dealer they tell us that it will be delivered the cumming day of delivery but till today there are repeating the same and not responding on the phone we fill that he has extra customers and there stomach are full now.

what is the solution for this can any one please advice.

i am really angry on these people.

HP Gas — negligence

Hi,
I am Jyothi and our consumer number is 500811, and our dealer name Hindustan gas company, BHEL, R.C.Puram, Hyderabad-502032.and tel no's. 23024942, 23025134. We have been booking for gas on telephone for many years.
cylinder last delivered on[protected] and as told to us recently we booked for gas on[protected] on phone i.e., after 27 days of delivery and they said we will get in 10 days. Till then we were not given any booking number. we have not received gas even after 14 days and also i was unable to contact the gas agency on the phone (the phone will be ringing but no one attends the call and many times it is engaged). And when i went to the agency on[protected] to enquire, they say that we have not booked gas at all. It is almost 40 days after the last delivery and were badly in need of gas.
So we requested for immediate delivery of gas. They said they will be sending in 4days as the fault lies with them. Even after that till now we did not receive gas. As no one picked the call I went to the office and now they say tomorrow and I hope that tomorrow comes. The service and behaviour is worse.
I wish that you will take necessary action agianst irresponsible persons and I hope atleast this line of complaining works and help us find solution.
I request you to take necessary measures to provide better services to the consumers.
Thanku.

I am from Urlikanchan and i face a hell amount of problem from my local Agent m/s Natueral Gas Company Pvt LTD.Urlikanchan, Tal Haveli, Pune. I guess he is not capable of handling at all. A Total mis management Agent.
I have second cylinder But Agent is not accepting second cylinder refilling booking. He was not gave home delivery for refilling gas also.
I wish that you will take necessary action agianst irresponsible persons and I hope atleast this line of complaining works and help us find solution. I request you to take necessary measures to provide better services to the consumers.
Thanku.

For a new connection they are giving some or the other reasons for last 5 weeks..bull ...Shubham Gas Chinchwad...shame on HP and the dealer.

Worst Service we faced about this agency we didn't get transfer of of about 6 months for this agency very very bad agency we never sea.

HP Gas RAM Agencies (Code: 962440) — Non delivered of gas after booking

Hi, Details:Gas Dealer Name: HP Gas RAM Agencies (Code: 962440) RAM AGENCIES "72/74 MASUDPUR VILL. VASANT KUNJ DELHI-110037"My name is Babulal s/o Liluram vill-rajokari New Delhi 38, I am very much upset with the services rendered by HP Gas (No service at all). We have been facing this problem for last six months but thought of giving it a chance but all in vain. There is always shortage for gas cylinders. And the booking system is so worst and badly handled. The phone was always busy or not working or out of service. The line is busy always and we can't book a gas for 2 days till we get the line. I went to dealer office ten times and booked the gas cylinder. They promised me to we will delivered after 1 week. Still I am not get any cylinder last six months. When ever we asked they are saying shortage or some other problems. This is not first time. Every month we are facing same problem.I just want to put a question to HP that do you expect individual to go to the center and book their gas. And after you book, the delivery will take at least 15-20 days. I have booked gas for 13 days and no response as yet. I have one cylinder and is empty. This service providers are a big failure. Not only me, wherever HP users are using their service, they are facing inconvenience. Not everybody can put in their complaint in writing. The Agency people say when distribution of cylinders takes place in your area then only your complaint will be attended. The customer service is beyond rating (very poor) God help. Any (HP) concern who will read this message try to at least for the sake of our country's name (Hindustan) take immediate action.NOTE- Distributer Black the Cylinder @ Rs 600/cilanderConsumer No: 665177Booked Date: 25/07/2008Please take a action and send a mail to [protected]@yahoo.co.inThanks & Regards, Babulal [protected]

HP Gas — Service is very poor

I booked gas for home delivery on[protected] but till today 19.9-2011 not deliver. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP.
Consumer Number : 601669
DEVI DAYAL GAS AGENCY

From
Deen dayal

Dear sir,
I stay in pune. The hp petrol pumps stafff is very rude and they never fill petrol to the mark. Today morning I filled petrol from a HP petrol pump on symbiosis road the owner is Mr.iqbal singh with his petrol pumps contact no.[protected].

I handed over 200 rs to the staff who was filling in petrol. Without resetting the meter to zero he started filling in petrol without showing me the reading on asking why he didn't show the reading he started abusing me and told me I could do whatever I wanted. Rather than filling petrol for 200 rs he filled for 199.5(no need to mention that he was reluctant to fill in for the entire amount when i spotted this).

I strongly urge the government to take immediate action against all such petrol pumps and cancel their license.

Lets curb crime. A person remaining silent to crime is a criminal.

Hope to see some action on your part.

sir

I live is AECS layout,bangalore. Our gas agency is Murali gas agency from marthahalli. we have a difficult time booking for the cylinder. they will never lift the telephone. most of the time the telephone is engaged. if we are lucky we will get through the line. it takes at least 2 weeks to get to them through phone. this is a problem with all the customers of murali gas who live in this area. please help.

noble trder/hp — black marketing

my delar is sold gas se. on black market and i will shoot on my camra plz ask me what are i am doing my delar godown is open for black market plz any step

I have applied for a new H.P. domestic Gas connection at Brij Gas Agency, Nirman Vihar, Delhi-92. Actually, I've suffering a misbehave from most of the staffs of this HP agency. No one is ready to listen me and my problem.

I have deposited 150 Rs. for verification on 22 Feb. 2008 at Brij Gas Agency, Nirman Vihar, Delhi-92. After 3-5 days a person was comes at my house and make some pressure. That was clear he is ready to bribe. But my younger brother was not ready to pay anything BRIBERY. The verifier had saying that "i'll put obstacle." When I have make a complaint against the verification person to Mr. Satpal Choudhary at [protected] on 29 Feb. He also favours his staff and threatens me. According to the staff of Brij He is working as Manager for Brij.
Beside of this, when I confirm my status of connection there has submitting wrong verification like Choolha poorana hai and others.

Can HP take any action against Brij Gas Agency, Nirman Vihar?
I am not alone, who has suffering like this. A lot of persons is irritated with the misbehave of Brij Agency. Some of them can be seen here.

I want Justice and punishment to Brij Gas Agency.

Udayesh Ravi
Contact No._ [protected]
A-45, G.F., Shakarpur, Laxmi Nagar, Delhi-92

Dear/sir
i m costomer of H.P. lpg connection .my costomer no -621190 and the card no-0005982 Connection on the name of AshaBai Patil.Dealer is Nainika Gas Agency .Manisha Market Shahpura Bhopal.Ph[protected]
The Dealear nor gives to responce to Costomer it has lot of complants
1.dealer tell to costomer i[censored] not take Gas pipe @360RS than we r not give u cylender.
2.His official person are loose talking to costomer even me also.
3.Dealer Not Deliverd cylender at home and say collect from godoun.

pls do needfull for dealer and ui hope you will solve ours complint as soon as possible.
regard"s
bhushan kumar
[protected],

Dear
Sir/Madam
I govind singh was on rent in the house of Mr.M.R.Roy at C.R.Park (delhi)since 1993 to 1995 and Mr.M.R.Roy has HP gas conection no.604213 from Amit Gas Agency D.D.A flats Kalka ji.In 1995 he has shifted abroad and the conection sold to us when i contacted the said Agency regarding change of add.& Name of previous Owner the Agency Guys suggested me that I can only change the add. but not the owner's name and also insured that in future there will be no problems and since 1975 they started delivering cyllinder on my new Add.C-1036 Sangam Vihar new delhi and Till March 2008 I have no problems regarding delivery from Amit gas Agency.But in March 2008 they transfered my conection from Amit Gas Agency to KAMAKHYA ENTERPRISES A-166 Raju Park Devli Road N.D.62.When I contacted my new Agency they demanded owner ID proof I showed My HP Gas Book to him and requested them to help because I have no Id of MR.M.R.Roy then they told me that my conection is not Legal and I have to apply for a new connection I agreed for new connection and requested them to give me a new connection.They demanded Rs.3135 for new connection included for a Cyllinder, a pipe, a Regulator, a Lighter, a Chulha etc.but i requested them to please issue only a Cyllinder, a Pipe, a Regulator but they refused my request.
please help & suggest me ...ASAP..because I am paying Rs.500 for one Cyllinder from market and ...is it fair to asked for Id proof after 13 years .I have my own Add.proof and Id proof.B'cause since 1975 I living at C-1036 Sangam vihar N.D.62

Thanks & Regard
Govind Singh

iam girish from nellore(a.p). in nellore hindustan petrol near gandhi statue. in this petrol bunk very cheating petrol bunk.management and staff very cheating persons. in so many times iam filling petrol in that bunk. iam ask to fill the petrol in 100 rs that person fills 20 or 30 filled. then tells filled in 100 rs. iam facing that nearly 6 or 7 times. please take severe action.

I was tring at below mentioned no's to get the contact no of retail person in Hindustan Petroleum but nobody is responding even don't want to talk to the customers. if it will take a lot of time to just talk to the representative of Hindustan Petroleum and afterthat they are not ready to respond even. How can all the customers can feel better services from Hindustan Petroleum?

+[protected], 22013996, 22408310, 1716

www.hindustanpetroleum.com

Scope Minar Cplx, 8th Flr, District Centre, Lakshmi Nagar, Delhi - 110092

We have an HP gas connection but it is really very difficult to book for the refill cylinder. Our gas agency is Noble Gas Traders Raja Garden..their phone number[protected]..they never pick up the phone...either it remains held up or the rings keeps on going...It really means harassment of the consumer.We in our busy schedules have to keep on trying their number in order to get the refill. My consumer number 31730.
Pls do the needful...
Abha Khetarpal

Dear/sir
i m costomer of H.P. lpg connection .my costomer no 601147 Connection on the name of A.Ramanathan .Dealer is Nainika Gas Agency .Manisha Market Shahpura Bhopal.Ph[protected]
The Dealear not gives to responce to Costomer it has lot of complants.

very poor service

Very poor customer care service :
I am a customer of H.P. domestic Gas. The distributor is M/s Ganga Ent.M-43 NAVEEN SADAN, delhi-32, ph no. [protected] : The distributor is not supplying the cylinder in time. I have booked for refill on[protected]. Till date[protected] I have not received the cylinder. The distributor is harassing the customers.

H.P. should cancel the distributership or instruct the distributor to supply the cylinder properly/in time.

Madan Sharma
Consumer number is. 646037
Phone number is [protected]

sir,
i live in etah(U.P.).our gas agency is sardar gas service.his service is very poor because his working man suply2/3 part of gas in market and custumers
return blank hand in morning from their stores which are located3.5KM from city.
my home delievery booking date is 13/11/2007 but i have not got rifill till today.agency and their
man do the misbehave from custumer.

so please do the enquary and take any action.
hopefully

ur one custumer

the acute virtual shortage of HP gas is merely a fuss with its customers. well my consumer ID is 610428,registered by the name of: Mrs Jyotirmayee Dash. i had placed booking order over phone, but i did not receive the gas until after 17 days when i had to go personally to collect one.
at your dealer the service and response was quite poor and harsh.
the gas remains available under all conditons in the market being sold in black for over a rs 50 more than the actual price . but its illogical to get a gas cylinder from an unauthorised entity when u have put up an authorised dealer for our ease. please look into the matter.

we have booked our gas cylinder at sahani gas agency a-51,east krishna nagar delhi 51 dated 7/11/2007 with consumer no. 622166 and booking no. 100342 but till dated 30/11/2007 i have not recieved the delivery.
The agency office staff behaves very rudely to the consumers.
they does not give us sales office phone nos. and start fughting on demanding the complaint book.
we are very much fed up from the people of this agency.
please,take necessary actions against them.
name:neelam
add.: 196 ground floor surya niketan delhi 92
mobile no.: [protected]

I Shree Akshay Rout
i need HP Gas Connection Please contact me and my Mo No. [protected]

Akshay

Sub . Request to take our booking within 15 days.

Dear Sir,
with due regards, i would like to informed , i am a customer of H.P Gas Since 18 years. The Distributors is M/s. Mauli Gas Service. Mumbra - Thane.

The topic is that , i am living with joint family of 14 members. & Gas consumption is very high. so we need gas within 15 days .

After submitting all my proofs to Mauli Gas Service . Nobody is replied us.

inspite of my regular follow ups from last six months . we have not yet recd the response. Mr. Ashok ( the employee of mauli gas ) has treated roughly & Started arguments to us.

Ultimately i request you to kindly look into the matter. & Resolved the query.

Thanking You.

Hafizullah Choudhary
Consumer No . 608361.
Add; B/201. 104. Arfat Mahal. Tanwar Nagar.
Kausa Mumbra.
Mob :[protected]

Dear Sir,
This is regarding Registration reference No 2432422 dated 11/12/2007 of M/s Shakti Traders 268 gali Nom 10, Joshi Road N. Delhi. No enquriry has been done till date.

Your are requested to look into the matter at the earliest .

Jay Kumar
S/o Baij Nath
16/41 E , Anand puri
Tank Road, Bapa Nagar,
N.Delhi-5
Ph No [protected]
[protected]

I booked gas cylender on 12 /11 /2007.I have single cylender connection for domestic purpose.Replacement of cylender not yet done.After repeated request, distributor of HP gas at Ahmednagar,Maharashtra(Grahak Bhandar) is not delivering booked cylender till date(20/12/2007).Already 45 days completed of booking and still the person is saying that it will take more days to deliver the cylinder. VERY VERY WORST Condition HP Gas. Totally failure in customer satisfaction.The agency's behavior is too harsh to customers. They are putting off the telephone lines.I request you to see in the matter so that customer can receive thier booked cylender timely.

Hey what is the hell is going on at HP Gas. I am one of the customer of HP Gas of New Mumbai. I got transferred to Hyderabad. So, I transferred my gas connection from New mumbai to secunderabad.

The agency person of HP Gas, ALWAL told that, it will take atleat one month to get regulator.

What a bull shut is this. after four months also i did'nt get connection. I already a customer of the above said company. It is a bull shut maintenance of the HP Gas company. It is a waste and worst service by the above company. All the agency persons are used to sale their connection in BLACK AND BLACK ONLY.

sir i want to know about the rule of home delivery of gases.

I want the home deliver of gases but the dealer does not agree to give the home delivery. so i want to know that can i take any action in thisw regard

I am very much vexed up with HP Gas and really feel uncomfortable with gas. There is always shortage for gas cylinders. And the booking system is so worst and badly handled. The line is busy always and we can't book a gas for 2 days till we get the line. And after you book, the delivery will take at least 15-20 days. I have booked gas for 10 days and no response as yet. I have 2 cylinders and both are empty with stupid rules of HP gas services. This service providers are a big failure. Not only me, wherever HP users are using their service, they are facing inconvenience... That is the future of HP Gas...

THe dealers are intentionally harrassing the reatail customer and we think some where there is link with the HP employee also,
Infact there is no vigillence system in HP management, by which they can come out with the situation, customer care itself is harrassing the peo ple

My distributors is M/s NARENDRA GAS AGENCY, Sector - 37, NOIDA

I booked my Gas on 15th Jan, 2008 but till date I have not received the Cylinder. The Agency is M/s emarsons, Kashmere
Gate, Delhi-110006. I am regularly calling them but they engage the phone how I can contact them? Always this is the behaviour of the staff.


Satya Pal Singh
23/6 avalry Lane , Delhi University,Delhi

I would like to draw your attention Towards pathatic service and corruption in distribution of LPG cyllinder by the agency MOTI gas service , district ETAH. - 207001 This gas agency in connievance with area field officer of this area ( ETAH) is BLACK marketing the cyllinders .you can easily get the cyllinder at private shops at exobitant rates but could get from godown of this DISTRIBUTER only with great difficulty.
please urgently look into the matter and provide relief to customers

Dear Sir,
This is to bring to your kind notice, fraudelent billing made by M/s Martin Motors , Dwarka, New Delhi(Hindustan Petroleum Franchisee for Petrol/Diesel).
This is the second such instance broght to the notice of Martin Motors.
Would request HP to take Action.
Thanks,
Jeji James

I am a customer of HP gas under agency with M/S Shivshanti Gas Agency - Dhankwadi, Pune ,Pin 411043 - State Maharashtra ( India), I am very much badly vexed with H P Gas distribution and really feel uncomfortable with Shivshanti gas agency from last 6 years. The booking system is so worst and badly handled by them. The telephone line is busy always and i can't book the gas. After some how booking when I manage to call for delivery these stupid people dont listen any thing & only they say every time that they will deliver it very soon but fact is that their very soon never comes & we really get unnecessary mental torcher. They also dare to say that you go wherever you want & complaint, we are not bothered about your complaint.

I have booked the gas on 01-02-08 after your 21 days of rule & today we are on 17-03-08 still after 44 days the agency is not in a position to give me gas or any proper answer. Now I have 2 cylinders and both are empty & I am facing lot many problems. My consumer no is 611964 & my waiting no is 28428 booked on 01-02-08.

I know how the govt agency function & how they are least bothered about their customer but still we are trying to weak-up them , leaving all our office work. Some one should be responsible to check/audit their agency records , their work then you can find how much they are doing work as per HP norms.

At last some one from local political will come in & will try to save the agency & that agency will keep on haressing the customers & this will be continued.

The Public Relations Officer
Hindustan Petroleum Corporation Limited,
New Delhi

Sub. : Non-delivery of Gas Cylinder by the distributor

Dear Sir,

I, Sanjay Thakur, R/o 39/A, Street-1, North Vinod Nagar, Delhi-92, Consumer No. 612468 had booked the Gas Cylinder at the office of my distributor M/s. Divya Jyoti Gas Agency, Shop No. 11 & 12, B Block, Shiv Shakti Complex, East Vinod Nagar, Delhi-110091 Ph. No. 22776547, 32779757 vide booking No. 4818dt. 16.12.2008.
After this, the deliveryman has come with the cylinder on dt. 22.12.2008 and I returned the same due to less quantity of gas in the cylinder. After this incidence, I several times personally contacted the distributor but after the 27 days of my booking, my Kitchen is without Cylinder.
Sir, I have two kids who are either fasting or don't getting the food on time due to non-delivery of Gas Cylinder.
Your goodself is humbly requested to kindly look into the matter personally and take a serious action against the above distributor so that such type of incidence could not be repeated in the future with me or any body in the society. Please instruct the distributor to deliver the cylinder immediately at my address and save the life of my family and oblige.

Thanking and hoping your positive action,
Yours faithfully,


(Sanjay Thakur)
Consumer No. 612468
CC to : 1. The Manager, Divya Jyoti Gas Agency, East Vinod Nagar, Delhi-91
2. The Secretary, Ministry of Oil & Natural Gas, Govt. of India

The Public Relations Officer
Hindustan Petroleum Corporation Limited,
New Delhi

Sub. : Non-delivery of Gas Cylinder & Misbehavior by the distributor Staff

ear Sir,

Mera Consumer No-605417, AMIT GAS AGENCY, 3, L-2, DDA Shopping Center, Kalkaji, New Delhi-110019 hai. maine apni gas 5/08/09 ke aas paas phone se book karayi thi.
Mr. Vijay nai meri gas book ki thi. Maine 3-4 baar phone or kiya to mujhe Miss Anita jo vaha shayad employee hai ne ye kaha ki gas 2-3 din mai aa jayegi. par meri gas nahi aayi.
Or aaj maine dobara phone kiya tho Miss anita kahti hai aapki gas book hi nahi hai. maine booking no. maanga to phone anita nai kaat diya. maine phir dobara phone kiya or unse booking no maanga to unhone mujhe bahut ulta sidha kaha ki gas aa jayegi na, booking no lekar kya karogi, tumara dimag kharab hai kya, gas jab aayegi tab bhej denge etc. Mera kahne ka matlab hai ki unhone itna batmiji se baat ki kya bataun. Ek ladki hokar vo ehsa behave karti hai customer ke sath. Maine Propriter se baat karvane ke liye kaha to anita nai kaha ki propriter sabse baat karne ke liye nahi hai. hamse baat karo or phone kaat diya. Mujhe Propriter ka Phone number tak nahi diya. Aakhir kya ho gaya hai kya gas ki itni shortage hai ki ek customer ko 8 din gas nahi mil sakti. plz do something hamesha se aise hi ye log meri gas late bhejte hai. or aaj to batmiji ki had ho gayi isliye mai aapko mail kar raha hu. plz meri gas kal lagva dijiye mere ghar mai gas khatam ho gayi hai.

--
BEST REGARDS
{ VINOD KUMAR } s/o Saroj Devi
IT ENGINEER
FOCUS TV (M3MEDIA)
+[protected]
+[protected]

Consumer No-605417
Booking no-116416 again on today 12/08/09

Distributor Code: 611089
Name dinesh GAS SERVICE
Address: shop no 25 sultan pur
City / Town :new delhi
Pin Code: 110030

The above said distributer always mis guide .delivery is alwaya late.recently i booked regarding delivery for refilling of lpg cylienderon dated 12th january .2008.he actually send cyliender on 15 th jan 2008.always he tries to make foolish to the custumer. the strong action is expected from your end. the details of distributor are as above .my gas connection number is 609192. the delevery boy is not carry his weight scale for weight the cyclinder. they sale gas cyclinder in black to hotel and other customer who have no conection in high cost like 500/- or 600/- . they says contact us for gas cycliner in party or marrige. whey any customer walk in there shop. they talk rufly and roodly. when we asking for any senoir person phone no they says we don,t know or we dont have any authorty.

Distributor Code: 611089
Name dinesh GAS SERVICE
Address: shop no 25 sultan pur
City / Town :new delhi
Pin Code: 110030

The above said distributer always mis guide .delivery is alwaya late.recently i booked regarding delivery for refilling of lpg cylienderon dated 12th january .2008.he actually send cyliender on 15 th jan 2008.always he tries to make foolish to the custumer. the strong action is expected from your end. the details of distributor are as above .my gas connection number is 609192. the delevery boy is not carry his weight scale for weight the cyclinder. they sale gas cyclinder in black to hotel and other customer who have no conection in high cost like 500/- or 600/- . they says contact us for gas cycliner in party or marrige. whey any customer walk in there shop. they talk rufly and roodly. when we asking for any senoir person phone no they says we don,t know or we dont have any authorty.

We shifted from Gurgaon to Faridabad in July 2007.
Till now we needed cylinder three times.
Every time I have to remind them several times.
During this process either they will not pick up the phone or very rudely the answer is given
I have faced such situation here only which is forcing me to lodge complaint against them.
I have stayed in Noida,Gurgaon and Bombay but never faced such a condition.

shivshanti gas agency,dhankawadi,pune-411043 — late delivery,no booking on phone

The above said distributer always mis guide .delivery is alwaya late.recently i booked regarding delivery for refilling of lpg cylienderon dated 12th feb.2008.he actually send cyliender on 22th feb 2008 but still i could not get it.always he tries to make foolish to the custumer. the strong action is expected from your end. the details of distributor are as above .my gas connection number is 620970.early action is awaited from your end. thank you.

My consumer number is 617459. My gas agency is Zaveri Agency, Chembur, and Mumbai - 400071

I have booked the cylinder on 24/02/2008 for home delivery and till today i.e. 01/03/2008. I have not received any cylinder. It’s been more than 1week now.

They were supposed to send it 1 week after the delivery. We have called up the agency they say that there is no helper (worker) to bring the cylinder and they told that they will send it after 4 - 5 day. I[censored] need Urgently come and take the Direct Delivery from the Godown . When we re-called phone they were not receiving the phone properly neither they were answering properly. Then we gone to the ghatla godown & brought the cylinder by Auto Rickshaw. Who gonna pay the Auto Rickshaw Far e Rs.45/-.

This is not the first time we are facing this problem. It happened several times but not for this long period. And the service provided by this agency is worst 2 worst.

Please take a strict action on this Shreya Gas Agency - they always make mistakes while booking through system. Nonsence people who take the bookings and supply the gas cylinders at their own convenience. This agency is really utter nonsense situated at Malkajgiri, Secunderabad - Andhra Pradesh.


Please take a good action on the people who take the bookings.

I booked gas for home delivery on 4.11.08 but till today 26.11.08 it is not deliver. Whenever i make phone call to their representative, he says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency Phone No. is 24695649 and my consumer No. is 611092

Please look into the matter very seriously and help us.

Thanks & Regards,

Sreenod Kumar

HP Gas — Delay of home delivery

Dear Sir

My consumer number is 700649 in the name of Rajinder Kumar Garg. My dealership name is Bathinda Gas Service, located at Power House Road Bathinda. We already booked pur cylinder on[protected]. Today its been 5th Jan 2009. My mother already called multiple times regarding home delievery. Everytime they told us we will deliever the cylinder at the end of day.

From last 2 days we are running out of gas.. I am not sure at this point to whom we have to contact. Finally i decide to complaint regarding delay of cyclinder delievery on behalf of my father.

As a customer i feel if the agency's they dont provide the delievery on time why they suppose to say something on phone to customer regarding delievery if they can't deliever on time . In fact no body attends the phone as well as all the time phone lines stays busy.

I guess nobody cares about customer's until someone complaints. Please suggest us if there is any other solution so we can get cyclinder as soon as we can.

Thanks & Regards
RaJ
Mob[protected]

I am trying for booking a gas for the past one week. Those people even not lifting the phone or continuously coming engage. I never seen such a irresponsible people. I request atleat HP take action on them

Delay of home delievery
Dear Sir

My consumer number is 6698872 in the name of GIRISH PANDEY. My dealership name is RAM Gas Agencies A-72, Village Masood Pur, Vasant Kunj, Delhi, Delhi . 110070, located at NEW DELHI We already booked pur cylinder on[protected]. Today its been 12th MAR 2012.My booking no. 229945.

we have revd below msg ON 1st march from HP GAS.

refill will be delivered within 48 hours. cash memo no. 139085 cash memo date 01 march 2012.

But we have not rcvd cylinder yet.

thanks
girish pandey

[protected]

I also purchased a connection. I was asked to pay over Rs 5000 and compulsorily take the stove and accessories even though I had already got these in my house. I had to donate my old stove and accessories to my maid. And I did not even get a receipt for the whole amount. They asked me to submit a Leave and License agreement and I found that papers were made in the name of my landlord and not me due to their mistake. They delivered the papers to me one year after I purchased the gas connection and did not even apologise for the mistake in the name, leave alone trying to rectify the error.. In-fact they said - "Why should I apologize". The lady there who seems to be the owner is very rude and has no customer service training or skills. After I complained at the HP website she got my number and called me up and shouted angrily at me because I complained against her on the company HP website. The monopoly of these vendors ensures they do whatever they like and no-one can raise any voice against them. They are spoiling the brand name of HP gas. Moreover when we complain against the distributor on the company's website our number and complaint goes directly to the distributor itself and they start calling and threatening us. This lady asked me to give me her address and name and sounded very angry that I complained against her and refused to accept any of her above mentioned mistakes. What a sad state of affairs!!!

gas finish to friday please urgent to send me

cu id- 625960

HP GAS CYLINDERS DELAY — DELAY IN DELIVERY OF CYLINDERS

I AM CONSUMER OF HP GAS WITH SHREE RAM GAS AGENCY
45-B, MANDAPAM STREET, MADURATAKAM(T.N )-THROUGH SOME
DETAILER IN KARUNGUZHI . MY CONSUMER NO IS 625610 , I AM SUFFERING DELAY IN DELIVERY FROM SUPPLIER SIDE. THEY ARE NOT GIVING PROPER SUPPLY. EVERYTIME WE ARE ASKING, EVEN AFTER MORE THAN 1/2 MONTHS (FROM BOOKING DATE)BUT SAYING NOT HAVING STOCK, BUT THE HP CYLINDERS,WE ARE GETTING ON BLACK BASIS AFTER PAYING RS.500/-HOW IT IS POSSIBLE. IF WE ARE REGULAR CONSUMER NOT GETTING CYLINDERS EVEN AFTER MORE THAN 2 MONTHS. NOT ONLY ME ALL PEOPLES STAYING HERE AND FED UP WITH DELAY IN CYLINDERS DELIVERY. SO TAKE EARLIEST ACTION. INSTRUCT YOUR AREA DEALERS TO SUPPLY THE CYLINDER TIMELY FOR BOOKING CONSUMERS,THOSE WHO ARE HAVING CONSUMER NO.