Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

I went to Hindustan Petroleum Cylinder Gas agent at khar RAJPAL for a new connection, they are insisting that they will give me a gas connection only if I buy their gas stoves with it, I already have a new gas stove, then why should they force me to buy it. I only want the gas cylinder. They say it is a company policy. But refuses to give it in writing. Hindustan Petroleum must take severe action against such erring agents. Because it brings HP in bad light.

Sir,

I concur with the complaints of 2 other consumers about Murali Enterprises Bangalore - i have been trying to reach them for close to 20 days now and there is absolutely no response to any of the telephone numbers they have.

It is frustrating for a customer to be provided 6 numbers and none work!

Regds,
Meenakshi...

I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency , their is only one agency in kasauli distt solan (himachal pradesh . when we go for a gas he "raju" md of this gas agency and his workers say abuse words and charge for each cylinder rs 350.
he supplies cylinder in kasauli, dharampur, kummarhatti, dagshai,sabathu and many more all people are fed of this man "raju'
we want one more agency in dharampur distt solan himachal pradesh,please help us for facing much problem due to this h.p gas
your faith fully,
gaurav bhandari
kasauli road
dharampur, distt solan
himachal pradesh

MY CONSUMER NO.625610,I AM CONSUMER OF HP GAS CYLINDER.IN OUR AREA ,KAKKELPETTA,KARUGUZHI POST,
MADURATHAKAM TALUK ,WE ARE FACING PROBLEM IN DELIVERY OF CYLINDERS NOT ONLY ME ALL POOR PEOPLES STAYING HERE AND FED WITH UP DELAY IN CYLINDER DELIVERY. WE ARE GETTING CYLINDER AFTER 2 MONTHS FROM DATE OF BOOKING . OUR AREA DEALER SHREE RAM GAS AGENCY CO,45-B,MANDAPAM STREET,MADURATAKAM(RETAILER THROUGH
KARUGHUZY) SUPPLYING THE CYLINDERS. WE ARE NOT GETTING CYLINDERS TIMELY AFTER 2 MONTHS BUT GETTING HP CYLINDERS ON BLACK BASIS AFTER PAYING RS.,500/- WHEN WE NEED IT. ON EMERGENCY CASE ,WE ARE TAKING CYLINDER ON BLACK. I HAVE BOOKED CYLINDER ON 4/10/07 TILL TODAY I HAVE NOT RECEIVED SO YOU ARE REQUESTED TO TAKE EARLIEST ACTION

We are being serviced by balmiki gas service 70'71 nagar nigam market vikas nagar kanpur dealer code no. 625660 . My consumer no. 609311.we had booked our refill of gas cylinder on 8th sep. 2007 and in spite of our 2 visits after 8th sep i m always been told that there is shortage of gas and you will get refill within 4 to 6 days but even till date {26 sep} we haven't received it.

Please look into the matter and instruct your dealer .

i am ibrahim kaleel residing in kasaragod district9my consumer number 608719,
I have a domestic connection with the local HP Gas Distributor-ANANTHA GAS AGENCIES HOSANGADI MANJESHWAR(KASARAGOD DISTRICT KERALA SATE)
this agencies drivers are charging 310 rupees but we reciving bill 300.75 why they are do like this?
Please solve my problem. Below me mentioned details regarding Gas agency and also my contact # Please do the needful.

Gas agencies name and address:


Anantha gas agencies
Near bagavathi temple
Hosangadi
Manjeshwar post, pin code 671323
Kasaragod district
Kerala state

The telephone number[protected] provided by the LPG Gas Distributor (the T.B.K.Enterprisers of 10/B, Bhabanath Sen Street, Calcutta - 700004; India)for the booking of refill of HP Gas remains busy all the time. Therefore, booking of the Refill has become a tedious and time-consuming task.
Please arrange to provide the customer with the facility of booking the Refill of HP Gas through internet or more telephone numbers for easy booking.
Sincerely,
Nirmal Kumar Ganguli
4, Banamali Chatterjee Street,
Kolkata - 700002
Consumer No. 443520.

I the possessor of vehicle no. MH-01-GA-6363 went for filling of auto lpg at irla outlet. my vehicle is fitted with 30 kgs of cylindrical tank (which does not come over 30 kgs). My tank was filled with meter showing 32.15 kgs vide bill no. 37110 dt. 03.11.07 which is contradictory to the cylinder capacity. This incidence has occured earlier also. I hereby request u to check the calliberation of the meter and take necessary action if found faulty. This complaint is lodged even in the complaint book at the outlet also. Even the ownere mr. Kishore Pal has not spoken at all on this issue. This lead to the loss of Rs. 60/- per customer which is a serious matter. Waiting for ur repll.

My Consumer No. is 612744 and HP Gas agency name is SAWHNEY GAS AGENCY, A-51, East Krishna Nagar, Delhi-110051

I booked gas for home delivery on 25.10.07 but till today 01.11.07 not delivered. In this connection, number of times reminded to representative of said Gas Agency. They always say MAL NAHI HAI. This is not first time, we always have to remind while phone numbers always busy. This time my both cylender are empty and my family is in very much trouble. In this regard, you are requested to take necessary action against owner of Gas Agency and arrange to provede filled cylender at the earliest so that we could cook the food. I hope you shall take strong action and instruct to them for not repeating this type of mis-chief otherwise I shall be knowing the door of Court.

Complaint Type Rude behaviour of distributor/staff/ deliverymen *
Subject
Message I book for refill cylinder by internet lastfew months.Last i book cylinder internet booking no.29316 dated on[protected] i received supply on 30/09/2007 next i book internet booking no.[protected] but cylinder in not supply till date . i call distributer office mobile no [protected] dated on 31/10/2007 at about 12.10 pm i told that i have alreday book cylinder by net but distributer said thatwe will not supply cylinder because this facility not avilable our office with rude behaviour. so pl solve it
thaks
regards shakunla
[protected]


SHAKUNTLA
Address PALWAL, FARIDABAD
State HARYANA
District FARIDABAD
City/Town PALWAL
Distributor JAI KISAN SEWA SADAN[protected]
35/7,OLD DM ROAD
PALWAL, Dist. FARIDABAD, HARYANA - 121102
Email : jaikissan.[protected]@hpgas.hpcl.co.in
Phone :[protected]
Consumer No 605468
Email [protected]@rediffmail.com
Phone
Mobile [protected]

R/sir, madam

i have many times complant for delay in refill/booling to HPCL lpg cell bu no responce till. i book cylinder through internet but my distributer ignore it. than i book by phone i told that i have alredy book cylinder by internet but he ignore it. he book after 30 days and supply 4/5 days every time. so n/a pl. & solve this problum

thanks

regards
fakru deen
[protected]

MY DETAIL IS

Consumer No 627545
Name FAKRU DEEN
Address

NEAR IMLI WALA PEER
SEIKH PURA PALWAL
Pincode-121102


Distributor Details
Distributor JAI KISAN SEWA SADAN (Code:[protected]
Address 35/7,OLD DM ROAD
PALWAL , Dist. FARIDABAD
Email jaikissan.[protected]@hpgas.hpcl.co.in
Phone [protected]

I am receiving thr HP Gas Suply from the authorised distributor M/s. Sumitra Enterprises, Khanna. I am having two household connection, today a strange thing happens when the delivery boy comes to deliver the cylinder. He says that we have to buy a pack of 250 g of tea with each connection (Compulsorily) bu paying the Printed price of Rs. 42/- per 250g. when we complaint to the office then they insist on buying at least one pack forcibly. Although we said them that we will be complaining for this to the HP Company, besides this they give us one pack of tea for Rs. 42/- and we have purchased that packed to register this complaint.

Distributor Code : 683710
M/S SUMITRA ENTERPRISES
AMLOH ROAD
KHANNA- 141410
DIST. LUDHIANA
PUNJAB

Sir

Consumer No. 609044. On 21st September, 2007 I already booked the gas to my nearest dealer M/s. Laxmi Gas Agency, Sakchi, Jamshedpur., but as on date i have not received the gas cylinder.
Please do the needful action and kindly arrange to send the gas immediatly.

S.S. Nair
[protected]...

I have gone through this problem several times. I booked for the gas refilling on last month 21st and the agency people told that I can get the refill only after 25 days. And if I didn't contact them till today they are not sending the refill. When I quarrel with them immediately they are sending immediately. And for a new refill I can book only after 20 days. This means that I can get a refill only once in 45 days. No ordinary family is able to wait for such a time. What is the reason.
I am writing from tirupati town, andhra pradesh.
the agency is ttk traders, in t.p. area.
publicly we have to purchase at a higher price/in the black market if we are in need.
what to do.
can you suggest me any thing.

Delay in delivery of Cylinder
Every time airoli people face these similar problems. I visit hp gas agency, balaji gas agency at airoli.I seen people compalining about their HP Gas service it not proper or they sale these cylinder to Hotels, Private Rent people with more money because they eran more money from them. But they are not think about normal users. So appel HP to take this Balaji Service and hand over to this service to another contractor who realy want to help people.
Regards,

Refernce: Agnecy Name : Madumita Gas Agency
Address of the agency: Flat no: 1, 38A-VGP Parijatham Apartments, 1st avenue, Ashok Nagar, Chennai - 83 Ph: 23719800, 24742153

My Conumer no. 604476
My Name: S.S.Kumar
We tried booking for a cylinder on 24.9.07. They did not accept the booking saying it is not due, as 21 days are not completed from the date of receipt of last cylinder. The fact is we did not receive any cylinder in the month of Sept. But they say we have received one. We asked for the proof, they did not show the proof.

Finally on 1st after lot of negotiations they accepted the booking, but did not deliver the cylinder till 13th. On 13th our both cylinders got empty. We pleaded, requested, quarelled, but the cylinder did not come. Reply was it will take one more week

At 4:30 pm i removed my regulator and took both cylinder in an auto went to ask for cylinder or transfer of agency or give me transfer to Indane.

The office bearer literally fought with me and said neither they will give me cylinder nor transfer and will not give anything. FInally a delivery boy named Setu said relax and said he would do something, as i had two small kids and without gas cylinder it will be kios.

Finally Setu asked the delivery boy of our area about the delivery. They conversed something and Setu enquired about my consumer no and confirmed me that the issue slip is there with the delivery boy and in september ther were some adjustment.
FInally by the time by auto i reached home, the delivery boy was at home with the cylinder.

If i have to take such a pain to get a cylinder, what isthe type of service the agency offers to the customer. This is not the first time, mostly every month since one year.
The delivery boy says, "Yes it so, we deliery to you only once in 40 days".
We have information that delieries from HP Gas to shops are happening very smooth. Looks like there are more than one agency in this area for HP and which one is doing the mischeif, i have no clue.

Now i need to get shifted to Indane in out area where the deliveries are happening by its own.

It seems, since on the ration card it is stamped as Madumita Gas agency, transfer to Indane is not possible, and i was told that Madumita gas agency will make the transfer miserable.

Please advice me how to do this without hardships / without begging at Madumita Gas agency.

Looking forward for a favourable reply
Thanks and regards
S.S.Kumar
My No. [protected]
[protected]

We are the consumer of HP Gas for many decades in Srinagar and has got the gas connections through erstwhile corporation of Jammu and Kashmir Govt., namely J&K State Co-operative Consumers Federation Ltd., Srinagar. However, the said corporation is presently defunct and is not functioning in the State. The consumers of the said corporation are facing difficulties in getting the gas refills and additional cylinders from other Gas outlets as the preference is given by the outlets to their own consumers. It is requested to inform us how we can get ourselves registered with the present HP Gas outlets so that gas refills or additional cylinders are allotted to us easily

sir,
on 26.9.07 I booked hp gas for home delivery but regretly to say that till yet the gas has been not delivered to us whereever on 12.10.07 i went to there office for the delivery of gas they told it will delivered to home on 15.10.07 but till yet no given any delivery and when i am trying to contact over the telephone the phone line always engaged tone.
I also given complain for the same problems over the enternet on hpcl consumer zone vide internet complain no. 07006235 dt. 9.10.07, 07006314 dt. 11.10.07, 07006481 dt. 15.10.07 but what i told from hpcl therehas no any response. so pls co-operate what i do.
hp gas dealer name is
SAMLESWARI GAS SERVICE,
KAMLIBAZAR,
SAMBALPUR HIS CODE NO. 13003700.

our consumer no 607632 in the name balkishan agrawal,
khetrajpur,
sambalpur

To
The Manager(Customer Services)
HP Gas Service, HP Gas Ltd.

Sir,
I, Ramesh Shaw S/O Kailash Shaw of 3 Sukanta Place, Baksara, Howrah-711110, am a consumer (C.No.-608744) under Dealer Deepshikha Enterprise (Code-394910) of Andul Road, Howrah for the last approx. five years. Till date I have not got double connection whenever I went to dealer they refused me several times and said company is not supply as per demand. Re-fill will take 15-20 days I have to face lot of problems due to single cylinder. In Howrah other companies like Indane, Bharat provided smoothly services to their customers. I hope steps must be taken on the above complaint for keeping Company's Goodwill in the competitive market and better relationship in customers.

Ramesh Shaw
Consumer No. 608744
3, Sukanta Place, South Baksara,
Baksara, Howrah-711110.

I booked the Gas cylinder on 25th July, 2007 that time she said you will get it within 8 days. After 15 days I thought to remind them but their phones are getting continuous engage-they are keeping aside and if you get it badly then their answer is only in two or three words then just shut down. On 24th we personaly visited there. Again on 25th we visited there twice but all in vain.
Now on 27th I kept trying on phone and now she said how you have not recd. yet, you will get it tomorrow morning definitely.
God knows when her tomorrow will come.

This type of service they are giving. Request to pl. look into the matter.