Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

I have paid an amount of rs 583.66 on 5.5.20 txn#[protected] at 8.58 am towards hp gas booking no.516478 dt. 02.5.20 receipt no.1511023 dt.03.5.20, consumer no.640630 of sri satyamahalakshmi gas agency, gopalapatnam, visakhapatnam by using debit card xxx2577. But on 11.5.20 the gas was delivered to me on payment of the bill amount of rs. 582.50 because the online payment not received by them. I therefore request to revert the amount to my account immediately.

Payment made, not received by distributor
I made online payment for hp gas cylinder using my paytm account via ezy suvidha app on 12th may 2020

Details:
Consumer no. :605374
Booking no: 535630
Payment made on: http://ezpay.hpcl.co.in//ezpay//h/[protected]
It said paymantra, citrus payment successful
Upi[protected]
Date: 5/12/2020, time:9:58:10 am
Amount: 579

Due to non reflection of payment in hp gas, i couldn't take the delivery of gas, as they were saying money not reflecting in portal.

Kindly resolve and transfer amount back to account.

I was give a regulator which cost rs 150 with a new cylinder from hp indu gas service, the regulator turns out to be faulty and when i took it for replacement they are asking rs 250 out of thin air.
I don't know how come replacement cost be more than the cost of the product.
When i enquired they said it is the replacement plus penalty charges. The hpcl website clearly mentions that a normal tear and wear regulator will be replaced free of cost whereas a damaged one at normal tariff. But they are asking more money even when the fault was in their product which showcased upon first use itself.
This is highly unprofessional and consumer harassment.

Hi, my hp gas consumer number is 605374, customer name - ramesh sirohiya, i had booked the refill on 08th may 2020 and did online payment on ezy suvidha app, but till date no delivery is done and when called on hp gas office of kalbadevi[protected], come and take it we don't care and misbehaviour done by them on person on duty dated 13th may 2020 afternoon. Pls look into the matter and deliver. I cannot come and take gas cyclinder from office, as i am senior citizen and i have nobody to be sent across.
Request to pls help deliver the cyclinder to my address at the earliest and obilige. Thanks and regards

Hi. I booked hp cyclinder through online HP portal on May 12, 2020 and using HDFC gateway made payment through UPI. Rs. 579 debited but the payment page on HPCL timed out. So no booking made. How to get my refund. The call center doesnt work, no direct contact is possible with HP. Request help in refund.

I have tried to fit new re-fill cylinder and regulator is not fixing properly. This is first time I am facing this problem. Tried to contact dealer for help, but may be due to Lockdown (because of Corona) he didn't respond. How come such a critical part like cylinder nozzle be non-standard??

HPGas BkngNo 596599
Con 648690
Bkng Clrd 04.May.2020 BADLAPUR Gas Com

Hi, my name is rahul. I was trying to connect with hp gas customer care through phone[protected]. Even if i choose english as my preferred language also it's connecting to some other regional languages which i don't know. Please help me with how to reach out to the hp customer care direct to the person who can speak in english.

My query: i have surrendered my hp gas connection 2 years back, now i lost the paper which agency gave to me. I enquired with another agency and they told without that letter there is no way to renew the connection.in this situation, what is the way to new the connection without the surrender letter from the previous agency?

Hi, i, hp gas customer, having customer number 680190, registered mobile number [[protected]], tried booking a gas cylinder yesterday on 6th may at 11.16 am.

During this process rs. 581.50 amount was debited from my bank account but gas booking was not made. Payment made through upi the upi id is [protected]@hdfcbank

It has been more than 24 hours but neither have i received the refund nor i see any process initiated by hpgas to refund the same.

Sir while checking the amount had got or not unfortunately i went to give up subsidy site and entered all the details and and finally accepted it with knowingly, by doing like i got message to my phone that we giving up subsidy. This all happen by mistake, so i request that we want subsidy so please help us by giving us our subsidy back. We want at subsidy rate only without knowingly i unregistered for subsidy so please help.

Delivery and exchange of gas cylinder refused by delivery boy at third floor to a lady senior citizen name : pratibha sadanand samant/ consumer no: 617398 and hp gas cylinder booking no: 524716 in mumbai request as no male in the house kindly give delivery of gas cylinder after 0200in afternoon. After making agency refused to give delivery at third floor

I have booked for the delivery of gas refill 3 weeks ago but i have not received the order yet

Old Address- Rahamganj, lalbagh, darbhanga

New address- Indra colony allalpatti darbhanga near Mandal traders

मेरा उपभोक्ता क्रमांक [protected] है
मेरा नाम अंजू देवी ग्राम+पोस्ट- कुसमा,
थाना- बरहेट, जिला- साहिबगंज,
पिन कोड-816102, राज्य- झारखंड है
मैं अंजू इंडियन गैस एजेंसी बरहेट से गैस लेती हूं
मेरे बैंक खाते एक बार भी सब्सिडी नहीं आयी हैं
मेरे आधार नंबर[protected]
मेरा खाता नंबर -[protected]

Link my mobile no hp gas .

I booked hp gas cylinder one on 6th feb, 2020 and other on 13 th april, 2020. Money has been deducted twice amounting rs 747 and rs 774. But i found on app that the cylinder has not been booked. My consumer no is 620973, under kalyani co-operative stores, dist nadia, west bengal. The office told me that they have not received the amount. Till now i both the amount have not been refunded. I sent them the transaction copy. Please solve immediately.

Hi citrus team i book ho cylinder and make a payment on 29/march/2020 through ezy suvidha aap & make online payment by bhim aap. During error is comes but amount is deducted from my bank account. Ho gas distributor say in his account payment is not done.
Refund money quickly. Refundable amount is 776.50
Refunded to along with the file is attached of bhim aap pymt successful receipt. Please i request refund money quickly.
Pls see the attachment.
My bank details
Bank name icic bank
Branch mindspace branch
Account no.[protected]
Ifsc code icic0000388
Regards
Priyanka

Old Hp Registered mb number [protected]

New mobile Number update [protected]

My dealer Name and phone Number[protected]

My Hp Consumer Number -619490

Hi
Kindly requesting you to update to new Mobile number

I am kishan consumer number (704050) sheheed karam singh gas servies
Bhangala[protected] please note that i had submitted my adhar copy to agency very long back. Initially they were telling me the subsidy amount is on hold. After few months they told me, my adhar was not linked with the bank. However, i submitted immediately my adhar copy to bank and also received confirmation from them my adhar was linked to the account number, which i had provided to the agency. Later everymonth i was following up with them every time same reason adhar was not linked with the bank. Later bank said they have done everything from their to link my adhar card. I again went to agency explained them, they asked come after few days. Later, after visited they said since it was joint account and was not primary holder, would not get the amount credited. However, later after their suggestion i again opened new account with another bank and provided them the account details. When i asked them to credit all the arrears, they are telling me they cannot provide any arrears and would credit subsidy only from next month. This is really unfair and have done all my best to get my adhard card linked. Now, if they cannot my hard and earned money it is very difficult not fair to the consumer. Please help me to resolve this issue and get all my subsidy amount to my new account number which i have provided to them.