Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

It has been claimed in the messages sent by vm-hpclis that the delivery man tried delivery at my address on[protected] &[protected] but the house was locked. Deliveryman’s claims are not true, as we were at home all day long on[protected] and also on[protected] except from 10-30 am to 1-00 pm.in this regard i made online complaint on[protected]. But no action appears to have taken by the concerned authority till date. Please take remedial measure against such untrue claims of the delivery man inaction of the authority.

Gouri basak, consumer no. 608349, bc-125, samarpally, krishnapur, kolkata-700102, distributor: mahanti enterprise, 581, dakshindari road, kolkata-700048

Dear sir,
Water supplied in my lpg cylinder. I want compansation from dealer.
This time my gas overs within 20 days while usually my gas overs in 40-45 days so i doubted and compared this cylinder with other empty cylinder and found that this cylinder has water in it. So i booked another cylinder and showed this cylinder to deliveryman who also confirms water in cylinder. I had lodged a complaint in hpcl online portal my complaint no. Cas-191480-s8z1k2 but they were not taking this seriously and closed my complaint stating that dealer notified but nothing happens from dealer side. It means hpcl customercare has given full freedom to the dealer. While dealer not even contacted me. Please understand it is the case of lpg theft. I want my money for water supplied to me. My lpg connection no. 506008 dealer code 19615500 alok allied agencies seoni (Mp) please help me.

Today evening i went to hp petrol pump, kismatpur road, bandlaguda jagir, hyderabad-500086. After filling the fuel of rs.280/-, i paid rs. 500. The fuel filling boy had no change. He went brought changed and returned me rs.20. I asked him to return me my remaining amount of rs.220/-. After which he made false aligation that he returned me rs.200/- earlier. He argued a lot with me. I asked him let's verify cctv footage. From cctv footage it was cleared that he hadn't returned me rs.200/-. After that i asked the petrol pump manager to give me complaint registered. He told me you have no right to put your complaint. I told him as a consumer i have every right to put complaint. After that he gave me complaint register which seems not in organized way. I wrote my complain. After putting complain he told me that nothing will happen in this complain. I told him i want to take the snap of the complaint he replied if he will take my snap then he will allow me to take the snap of the complaint. He took my snap from him mobile phone and threaten me in a rude manner. Such behavior by petrol pump people towards consumer is not good.

Dear team, today evening i went for filling petrol in my byke at davanagere pb road, opposite pooja hotel petrol pump. Unfortunately on the way fuel was empty thats why i tow the byke around 1 km. I didn't carry the cash. I am trying to pay through phone pay application. Petrol pump employee told me we are not accepting digital payments after 8.30pm. So that's why i went for indian petrol bunk and filled the fuel.

Employee told that our owner has advised that, don't accept any digital payments after 8.30 night. If someone will come urgently without cash may be he/she will get suffering.

Request for hindustan petroleum management, kindly look into the matter and try to give a good service till the petrol pumps closed.

My connection is blocked by distributor (Refill not booked for 365 days due to my wife went to her native for delivery)

For that i have submitted my requesting letter with clear details to the distributor on dated.[protected] but still my account is in blocked condition

So please suggest me how many years i have to wait for reactivate my account

Dear sanjay aliyah ji
I have hp petrol pump auto care sector 16 faridabad 11/10/2019 purchase Rs 300/- petrol but debit my hp reful card not credit merchant so I pay agein Rs 300/- paid so please conformation my transaction Rs 300/- as on 11/10/2019 2:42pm on registered my mobile no [protected]
Thanks
Ramji
[protected]

On Fri, 3 Jan 2020, 09:50 Sanjay Walia ( संजय वालिया ), wrote:
Could not understand as what you want to convey to me. Please write in detail.

Regards,

Sanjay Walia

From: RAM FINANCIAL SERVICES
Sent: Thursday, January 2, 2020 9:43 PM
To: Sanjay Walia ( संजय वालिया )
Subject: Fwd: BHIM UPI Status of your RRN[protected]

[protected] Forwarded message[protected]
From:
Date: Tue, Dec 10, 2019 at 10:24 AM
Subject: BHIM UPI Status of your RRN[protected]
To:

Madam / Dear Sir,

Greetings!

We refer your complaint dated[protected] vide REF No[protected], this is to update you that, funds have been successfully credited to the beneficiary (recipient) merchant’s account.Request you to reconfirm with the beneficiary merchant.Thank you for your patronage.Note: We hope you have downloaded the latest version of BHIM APP to enjoy a superior payment service. For any further queries/grievance request you to call us at[protected]. Also if you are not satisfied with the resolution provided or if you want to provide more information on a previously lodged complaint, you can visit https://www.bhimupi.org.in/get-touch and click on “Others” category and provide your previous Complaint number for our reference.

Thanks for writing to us.
********************************************************************************...⇄

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THANKS

RAMJI LAL SAINI

M NO [protected]

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** Please note the change of email id to [protected]@hpcl.in **

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यह ई-मेल संदेश केवल आशयित प्राप्तकर्ताओं के उपयोग हेतु है तथा अन्य सभी कृपया इसे डिलीट कर सकते हैं और प्रेषक को सूचित कर सकते हैं। जब तक एचपीसीएल द्वारा स्पष्ट रूप से व्यक्त न किया गया हो, व्यक्त की गई राय तथा संदेश प्रेषक के हैं तथा प्राप्तकर्ताओं को सचेत किया जाता है कि वे उपयोग से पहले संदेश / संलग्नकों को वायरस के लिए जांच कर लें। उपयोगकर्ता इस बात को स्वीकार करें कि संदेश में
गोपनीय, स्वामित्व या विशेषाधिकार संबंधी सूचना हो सकती है तथा एचपीसीएल संदेशों की अखंडता या सामग्री का न तो आश्वासन देती है न ही गारंटी देती है।
एचपीसीएल का वेबसाइट पता www.हिन्दुस्तानपेट्रोलियम.com है।

ट्विटर (Twitter) मे @HPCL पर हमारा अनुसरण करें ।
Attachments area

Sanjay Walia ( संजय वालिया )
Fri, Jan 10, 11:39 AM
to me

Good Morning,

Rs. 300 has been reversed. Please check and if still it is not reversed, please advise.

Regards,

Sanjay Walia

From: Drivetrack Plus Support
Sent: Thursday, January 9, 2020 5:51 PM
To: Sanjay Walia ( संजय वालिया )
Cc: [protected]@verifone.com
Subject: Re: FW: Rs 300/- reversal

Hi Sir,

Amount has been reversed.

Please reply to this email without changing the subject line if you have any clarifications with 10075219

Sincerely,

DriveTrack Plus Support

​

On Wed, 8 Jan at 11:33 AM, Sanjay Walia wrote:

Rs. 300 has been deducted from customer refuel app but not credited to Merchant Auto Care Sector 16, Faridabad. Please refer trailing email in this connection and resolve the issue and confirm.

Thanks

DriveTrack Plus Support powered by Freshdesk 10075219:959842

RAM FINANCIAL SERVICES
Attachments
Fri, Jan 10, 2:15 PM
to Sanjay

dear sir
Please find the attechment account statement of oct 2019 not reversal any amount Rs 300/-
Password 16Oct!6762

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From: Sanjay Walia ( संजय वालिया )
Sent: Friday, 10 January 2020, 11:39
To: RAM FINANCIAL SERVICES
Subject: FW: FW: Rs 300/- reversal

Attachments area
Encrypted attachment warning – Be careful with this attachment. This message contains 1 encrypted attachment that can't be scanned for malicious content. Avoid downloading it unless you know the sender and are confident that this email is legitimate.

RAM FINANCIAL SERVICES
Wed, Jan 15, 8:47 PM
to Sanjay

Dear sir,
kindaly request to you fot this amount Rs 300/- urgent bases.
Ramji lal saini
[protected]
Sat, Jan 25, 8:06 PM (11 days ago)
to Sanjay

REMAINDER AGAIN
THANKS
RAMJI
[protected]
DEAR SIR MY REFUEL CARD REGISTERED NO [protected]

My consumer no. Is 605768 and gas agency is sn hp gas. I booked for cylinder refill on13th jan 2020 via phonepe but did not get the refill till now. Everyday i am calling the gas agency and they say it will be delivered but nothing is done. Also the delivery man demands extra money. Need to take action on this agency as many people are facing issues like this.

Hp petrol pump dealer has made some alteration in pump. Today i bought petrol of rs. 1200 that is around 15 liters. I checked 0 as well as 1200 on pump reading. But later i found that fuel indicator was showing less fuel in my car. Also after that my car run only 130 kms, where it should have ran up to at least 220 kms. Also as i filled petrol in very early morning i couldn't listen the voice of petrol flowing through pump to tank for initial rs. 378 but after that suddenly i started listening voice of petrol. The name and address of dealer is as follows.
This is not the first time. Please take strict action on this.

Hp petrol pump - deokar automobiles
Address: jn of sne guruji & deokar panand road a r s no 722/4 kolhapur, c ward, vasco, maharashtra 416002

I am from sivagiri Tenkasi dist here in hp petrol station they are not providing petrol less than 100rs and they are saying the management gave the order to them the station worker told me like that and also they are behaving very rudely so please take necessary action or I will go to court for this problem so please take necessary action petrol station agency is S.S AGENCIES

LPG subsidy is not credited to my bank account and last 8 transactions amounting to rs.1492/- are failed. Reason given is 'Adhaar status inactive in NPCI. Kindly activate my adhaar status in NPCI and credit my LPB subsidy.

My HP LPG consumer no.: 613242
Agency name: M/s Ganesh Traders, Goa road, Dharwad - 580008 (Karnataka)
Bank name: Karnataka bank ltd., KUD circle branch, Srinagar, Dharwad - 580003
SB a/c no. [protected] (Adhaar is linked to the bank account)
IFSC code: KARB0000192
Adhaar no.[protected]
My registered mobile no.: [protected]

Today morning i was at Gawade petrol pump at 7:12 am and ask to fill fuel of 400 rs. and the other guy at fuel station ask for mobile details for hp feedback system in this process i was diverted from the filled fuel reading and got the bill of 400 rs. but later i received the thanking msg from Hp of filling fuel of 100 rs.
this seems to be robery at the station find attached bill receipt and the msg from HP
Need some immediate action on this..

I have initiated rs. 2000/- payment at home petrol pump on dated 28/01/2020 as per offer with pay code (Screen shot attached) so i would be provided by 100/- cash back as per offer. But when i talked on customer care they are saying that my this transaction is not reflecting on there computer with pay code. So as a proof i am attaching here screen shot if pay code generation of that day and payment there after with pay code.
With the request that please help me with the problem and provide me with my cash back of rupees 100/-
My registered mobile phone number on hockey refuel application is [protected].

Thanks and regards,
Yogesh somani
[protected]
[protected]@gmail.com

Sir
I have redeemed three time my pay back point dated[protected] at sood & co faizabad up for fuel of my truck. Two time success but third time my 40000 pay back point (Ten thousand rupee) redeemed. But due to network error transaction not successful but point debited from my pay back account. There is no refund my pay back point till date/time o[censored]nsuccessful transation.
You are request refund my pay back point.

Rds
Ram charan yadav
Mo [protected]
Payback card no = [protected]
Email= [protected]@gmail.com

About above petole bunk in karnataka state shimoga distic they were refusing to accept digital payment and also made 200 compalsary for card no petrole bunks made rules like this and also manager come to hit me and arguing with him it's very disgusting i requst to take action on then... Sri lakshmi narsimha ajencies near fly over shankarmut road shimoga 577201

Hi, we are being charged 1 or 1.5% extra on petrol pumps while paying through card transaction. While the petrol was put for rs 332.42 please see receipts and msg while in the bank statement petrol pump charged 344.22.

I have seen this happening with all the cards while refilling at petrol pumps.
Why these is being charged extra and provide an explanation.

Today i have booked and paid rs 704.5, for a gas cylinder.
Payment done by debit card, through hprefuel app.
Confirmation of booking not received from hprefuel server.
After wasting 3 hours with customer care, finally they issue me complain number as 450699. My consumer number is 646565.
I have to book cylinder asap, but they said first settle your refund issue, and then book cylinder.
Finally i book cylinder by online number, which i have used previous.
These servers of government companies have often have issue and held our payment and harassing unnessary. Refund my money asap.

I booked gas for home delivery on[protected] but till today[protected] not deliver. Whenever i make phone call to their representative, he says that the cylinder is already delivered, but, I don't get the gas cylinder yet. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with HP. My Gas Agency Distributor code is 966170
Dinesh Gas Service
Government School, Main Market, Shop No-407,
Near, Mehrauli-Gurgaon Rd, Gadaipur,
Sultanpur, New Delhi, Delhi 110030

My Order Ref No.- [protected]

Hi, i, hp gas customer, having customer number 616302.
Booked hp gas cylinder online on 02 jan 2020, amount has been deducted from my account and in in hp gas portal payment status is showing 'success' but utr no. And settlement status is not showing. And i was contact to my dealer, the told me till payment was not made to his account.

I have raise a complain but till i did not get any feedback against my complain (Complain no : cas-164852-w3w6b6).

Now, i am hope less. I not able to refill another cylinder and not deliver the cylinder which was orderd.

Order details are below, :

This is the receipt of the payment of rs 765.50 made by you against refill order reference no: [protected].

Please find below the payment details:
Transaction reference number: [protected]
Bank transaction id:[protected]
Bank reference number: [protected]

Kindly resolved my issue asap because my cylinder has been finish not able to refill further.

Our hp gas cylinder bursted all of a sudden. It was found that the pressure of gas cylinder had variation.. We had a lot of loss including kitchen utensils etc.. The gas agency was inadequate in taking proper action against the issue.. Our life was saved luckily.. We need proper compensation for the loss.. The deepthi gas agency didnot take any action against our issue.. Plz do needed..

I am having hp gas connection consumer number 105189 at kaler hp gas agency. My aadhar was not linking to this connection, always rejected having error duplicate aadhar. I was trying to link since apr 2019. Now it is linked to this connection, i do not know what was wrong with my termination voucher (Tv) or with this gas account. Till now 4 cylinders subsidy lapsed. Pl re credit lapsed subsidy to my bank account linked with this gas connection.