Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Dear sir

I had been doing a transaction of rs. 706/- to hpcl for hp gas refill booking on hp gas app using google pay upi thorugh sbi-epay gateway on 19/11/2019. Amount of rs. 706 was deducted from my account but booking was not done. I have waited for my refund amount till 28/11/2019, but no refund got credited in my account.

My consumer no.: 607030
Lpg id:[protected]
Consumer name: jaladhar mondal
Relation: father

Upi transaction id
[protected]
To: sbiepay
Sbiepay. [protected]@sbi
From: argha mondal (Axis bank)
Google transaction id
Cicagkcq56s6vq

Therefore, i request to you kindly look into the matter so that my deducted amount may be credited in my account.

[protected]

Previous complaint number cas-132627-t4j8q6.

The hp gas officer who called me from number[protected]
Seemed in hurry to close the complaint without waiting for actuall resolution of issue. Above complaint was closed immediately whereas the the issue hasn't been solved yet.
My registration reference no with hpgas is : [protected],

I had registered online for new connection on 24 th november, physical documents verification was completed on 25th november however the application hasnt been processed any further for payment in order to release connection yet and there is this tremendous delay even after following up for 4 continuous working days.
Visited deistributor multiple times but everytime they tell it will be processed soon.
Nobody have any idea why there is so much delay or issue with process?

It seems hp is demoting online connection or hp's online process is so bad that its better to take connection offline?

I can not take new offline connection as well now as my name has been already been registered in your system.

New complaint number :
Cas-133177-d7y4m0

Change opt out of subsidy to subsidies dear sir, sorry!!! I am very poor man sir, due to wrong click on "opt out of subsidy option", it has been activated. Kindly deactivate this from my hp consumer number 639723 as soon as possible. Please help me on this. My name is naru srinu and consumer no 639723 and lpg id:[protected] and aadhar no:[protected]. Hp gas agency - m/s. Ramchandra gas agencies. Distributor code:13463300 pin - 530045.

Sir

I taken 2.580 ltr petrol on dated 24/11/2019, 10 am, from m/s hamara pump, situated at kohadar, meja, allahabad, uttar pradesh, they had charged rs. 340 (Three hundred fourty) for 2.58 ltr petrol.

I requested him to take appropriate price but the salesman appointed at petrol pump named mr vijay tiwari, (Mobile number [protected]) tell me that the cast of 2.58 ltr petrol is rs 340/- and ignore my request also he challenged me that you can go to any foroum and for it.

Please help me in above matter and refund my extra charged money and also take appropriate action against petrol pump distributor.

Thanking you yours truly
Satish chandra tiwari
Mobile number [protected]

Payment of rs 200 paid for fuel through paytm at jai mata di fuel centre, deoghar, jharkhand by order id no.[protected], wallet txn id [protected] shown successfully in my device but the centre charged additional cash of rs 200 saying that they did not received the message of payment in their device on 23rd november 2019 at 10:50 am.

I queried with paytm executive regarding this matter. They said that the amount has been paid to jai mata di fuel centre.

The staff at dhillon hp auto fuels, g. T. Road bypass, amritsar, punjab is so rude. They do not ask to check zero. I have been decieved thrice. Machine/ nozzle no. 2 is altered to cheat the customers as it dispenses less fuel than it actually shows on the meter. I also saw the complaint book and several complaints have been left unattended as the columns of complaints where the company is supposed to give remarks are blank. I saw as many as ten complaint in the month of november 2019 itself.

I have booked hp gas and done payment via google pay upi using the link provided

Hpgas bkngno 519050 con 625184 bkng clrd 09. Nov.2019 hind gas agency otp 8634 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill
Money had deducted and the payment shown failure. This was because i could t make the payment within the time mentioned. So i purchased the cilinder by paying cash. How i will get back my money.
Upi transaction id[protected]

Received messages from hpclis stating that "our delivery man tried at your address but failed due to house was locked. Delivery will be attempted again". Our house never be door locked.
I tried to contact the distributor point but they will not lift the phone any time for any reason.
My consumer no: 652671
Distributor name: secunderabad gas agency
Address: mahendra hills, secunderabad

Please update my new bank account details in npci system.
Previously my subsidy added in state bank of india account.
Now i had closed that sbi bank account.
So i wants to add my subsidy in my new bank account - bank of baroda vatva branch.
My lpg id[protected]
New bank account no. [protected]
Bank ifsc code - barb0indvat

Mobile no. [protected]
Email id - [protected]@gmail.com
Aadhar card no.[protected]

I have done transaction of rs. 772/- by 4th june, 2019.
Amount is deducted from my account and hpcl message of reference for booking received. Still hpcl unable to find amount received and no transaction details were getting found at their end.

I've confirmed with sbi upi support about transaction as amount is successfully credited to merchant by sbi only.

Logged report with sbi and hpcl both.

I don't understand who going to pay me back.

Below are the transaction details

Date: 4th june, 2019
Upi transaction id:[protected]
To: sbiepay. [protected]@sbi

Reply from sbi support:
Dear sir/madam,
Greetings from sbiepay!!!

Please find the transaction status below:

Transaction details:

Atrn

[protected]

Merchant order no.

[protected]

Transaction date

04-jun-2019 11:56

Transaction amount

772 inr

Posting amount

772 inr

Transaction status

Transaction paid out

Operating mode

Domestic

Country

India

Currency

Indian rupee

Access medium

Online

Payment gateway

State bank of india

Payment mode

Bhim upi

I effected lpg gas payment via citrus on 17/11/2019 for rs 697.39
At 14.21 hrs at citrus pay gov mumbai using indian bank debit card
And i got payment message from indian bank. I received the gas only today and the gas agency sakthi hp gas agency confirmed
That the payment has not been received by them and i had to pay the amount in cash for purchase of cylinder. Kindly arrange for
Refund of amount to my account immediately
Consumer no 605910 customer name subhashini r
Agency sakthi hp gas agency kodungaiyur chennai 600118

I went to fill petrol at shinde petrol pump bavdhan and when i was not attentive, the attandent filled the petrol for 100 rupees but i initially asked him to fill 300 rupees. He then started from the same point and stopped the filling when i was not attentive. I am sure enough that he did not even fill for the amount of 150 rupees and he charged me 300 rupees. This is a clear case of fraud. I want my money back. This is completely unacceptable. The best way to avoid this is get a bill with a reading of petrol as well and not just money.

Lpg id 2 [protected]
Hpgas transaction no. [protected]
Payment date 10/22/2019 8:00:51 pm
Paid amount 596
Digital platform used - phonepe to upi paid to sbiepay. [protected]@sbi
Debited from hdfc account utr no[protected]
Till date i have many time raised compliant on portal, i have received call from local dealer, nut he said that he cannot help and compliant was closed

Request you to get this refund as i also have confirmation from hdfc that it has been paid to the id and if vendor has not recived they should get bank statement of said date

Hp gas is not responding

HPGas BkngNo 564888 Con 621127 Bkng Clrd 02.Nov.2019 SONI GAS AGENCIE OTP 3844 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill paid the amount rs.711.40 via the above link and got the successful transaction message. But when the gas delivery came the distributor denied for the online payment received confirmation. However, the amount is deducted from the bank. Please help me in refunding it...

Sir,
My code is 19557500
My booking nob-328488
I booked cylendre for home delivery on 3rd nov 2019 but not deliver and status delivered. To cylendre whenever i make phone call to their representative, he says tomorrow must be delivered. I am very sorry to say we are facing much problem due to this type of service and it is regular happening with hp gas agency...

Complaints details
Grievance number: 1702545
Grievance reg date:[protected]:20:58

Grievance type : complaint
Grievance details : calling number of the consumer:-[protected] company name:-hpcl, connection holder name:-anita devi, consumer id /lpg id:-610691, state & district (Where connection pertain to):-bihar & madhubani, distributor name:-nandi hp gramin vitrik gas agency, address:-chnadpura, east tola post, dhanushi, bihar, pin-847308, distributor code:[protected], registered contact & e-mail id:-[protected] & [protected]@gmail.com, grievance details: - according to the consumer he has took a gas connection under the scheme of pradhan mantri ujjwala yojana.. On august, 2019 his connection was blocked due to unknown reason, for which he didn't get any gas cylinder by the agency side.. Regarding this consumer wants to make a grievance against the hpcl.. Expected:-consumer wants the connection to be unblock asap..
Agent remark : suggested the consumer to send a mail to the company at — [protected]@hpcl.co.in and wait for their response..
Final status : in process
Grievance updated details : consumer wants to know about the status of the grievance..
Updation date :[protected]:18:40
Agent remark : consumer is advised to send reminder mail to the company and wait for their response..
Remark date :[protected]:18:40
Grievance updated details : the consumer called at nch to know about the status of hi grievance. He said that its been so long time but the company did not give any response.
Updation date :[protected]:09:05
Agent remark : advised him to move to the consumer court.
Remark date :[protected]:09:05
Company remark : the complain pertain to purnea lpg ro.

Remark date[protected]:51:11 status : closed
Uploaded files: na | | na | na

Few days earlier i booked a lpg gas from ezsuvdha aap which belongs to hp
I had made online payment,
But now today when i check it shows delivered to me on 28 October
But actually it was not delivered to me
The. Reason behind this is that they have a deliveryman who's name is Anna and he is a currupt person never delivers on time and always takes bribe .. we complaint about him in registered office. Vignaharta gas service but they do not respond

My consumer no 61671
Hpgas bkngno 568543 con 616711 bkng clrd 29. Oct.2019 nalanda gas agen otp 1450 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill
Hpgas bookingno 568543 cashmemo 1264894 dt 01.11.19 rs.692.00, is generated. Ezygas authentication code is 1450, plz share it to dboy upon delivery

Online payment done 01.11.2019 but nalanda gas agency kollegal payment not received booking also cancelled what is the raeson
Hp gas booking no 568543 is cancelled. Please re-book your lpg refill. Download hpgas app https://goo.gl/Hz78eG

Name AJAY PACHBHAI

CON NO 628506

I booked a cylinder on HpGas call booking service on 2nd june 2019 time 8.30.18PM ( UPI) . It was an online UPI transaction. Merchant's UPI was payphi.[protected]@icici. I attached a screenshot of successful payment on this UPI. Also, My bank has confirmed that payment was successful. Now, My bank is not taking responsibility for this transaction. They are saying please contact the merchant. Merchant is denying & saying coordinate with the bank. As per my understanding, * parties are included in this.
*. HP
*. Icici
*. Uco bank

I have coordinated with HP, & uco Bank. All are denying to take responsibility of this transaction failure. Now, I can't contact with uco
Now, I am still not clear where is my in amount. & who will refund this amount? Who are responsible?

Sir i booked gas on 30 oct and i got a message of 609 rs but he came to delivery on 4 nov and asks 690 rs.. And 10 rs extra and his behaviour was so rudely and abusing word.. Plz help me and he charges always 10 rupee extra for delivery at home.. And his behaviour is rude as always.. And when i booked gas on 30 then i went there to delivery on 31, 1, 2 but he denied to delivery.. Sir i am helpless please help me