Show menu
Ask a Question FAQ Sign in
Hindustan Petroleum Corporation [HPCL] Customer Care
Hindustan Petroleum Corporation Ltd.
Customer satisfaction rating: 2%
Submit a Complaint
2922
COMPLAINTS

Hindustan Petroleum Corporation [HPCL] Customer Care

Hindustan Petroleum Corporation Ltd.

TwitterFacebookLinkedIn
Address
Petroleum House, 17, Jamshedji Tata Road
Mumbai
Mumbai City District
Maharashtra
India - 400020

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
558
down
171

Phone:
Phone:
up
285
down
95

Mobile:
Mobile:
up
192
down
78

Customer satisfaction rating
2%
Complaints
2922
Pending
0
Resolved
66
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon 09:00 am - 05:00 pm
Tue 09:00 am - 05:00 pm
Wed 09:00 am - 05:00 pm
Thu 09:00 am - 05:00 pm
Fri 09:00 am - 05:00 pm
Sat Closed
Sun Closed

Hindustan Petroleum Corporation [HPCL] related photos (491)

Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Sort by:

Hindustan Petroleum Corporation Limited — petrol pump

 vishnu00005
Sir I got permission to open petrol pump in the year 2010 but till date no work have been done. My sight is on NH 29 in the...
Complaint category Government Organizations

 Benoy George
Diamond Auto Service at Chembur Naka, Mumbai has cheated me while filling the fuel. I have asked for 15 litter fuel and the operator informed that by mistake he has filled 19.36 and charged Rs 1550 from me on June 17 2014 8:10 am. Due to suspect, I have rechecked filling another 19 litter on Jun 22, 2014 from another HPCL pump which has showed much more quantity in the fuel gauge. Please help me to reclaim my money for the fuel, time and effort spared due to these frauds.Thanking you, Benoy George

Complaint Status


[Jun 25, 2014] Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
Updated by Benoy George Aug 01, 2014
Thank you for the HPs involvement and solving the issue.
I have not received any updates from HP. I have tried filling the complaints on the online form which is no longer working...
http://retailcms.hpcl.co.in/retailcms/registeruserissue.aspx

On 24 June, 2014 10:05am:
Contacted Phone:+[protected] as mentioned on

Phone operator provided another customer care telephone no.[protected]

24 June, 2014 10:07 am: Contacted Phone:+[protected] which was attended by
someone and dropped the call without any response.

I have prepared much required evidences with photographs, receipts and charge
slips etc. Hope there will be someone concerned to listen such complaints
against these daylight frauds.

Complaint comments  Add a commentComplaint category Gas Stations

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code

     ndjnr58
    I am the registered Customer of Hindustan Petroleum Gas services Consumer no.636099 through Dealer M/s. Anjani Gas Services, Murbad, Dist. Thane. from the day one facing the problem of Contact Number /Phone number in relation of any emergency.

    Today my family faced once horrible situation when the Supply pipe suddenly broken and lead to heavy leakage of GAS. at the same time we have contacted all contact numbers mention on Pass Book and other registration papers, but failed to connect any one of them. Finally I have to sent one person to Dealer office and then they called their so called emergency number boy..the boy came after 1/2 hrs and then my person bring him to accident place.

    Is this the service providers of Well own global company like HP? by my fortune and thanks to GOD that there was no major accident happen.

    But the position like this will lead to major accident.

    Complaint Status


    [Jun 12, 2014] Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
    Complaint comments  Add a commentComplaint category Gas Stations

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code

       iqvinder singh
      SHAH CHARAG GAS Agency in Jammu (Jammu & Kashmir) a habitual offender.
      Myself Iqvinder Pal Singh is your customer with Consumer No-601646 with above said Gas agency in Jammu but their service is poorest of poorest with customer waiting for their refills without any hope
      I have booked a refill through online HP Anytime booking on 1St of May 2014 with booking no-200669 still till date no refill is provided yet booking afterward in Agency, but they didnot entertian any request and even don't pick up phone

      They are habitual in offending the customers reasons best known to them whether they indulges in any malpractice or not
      Their Distributor Code is[protected] address is Channi Himat Jammu J&K
      I love t hear from u regarding redressal of our geniune grievances
      email- [protected]@gmail.com [protected]

      Complaint Status


      [Jun 06, 2014] Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
      Complaint comments  Add a commentComplaint category Food

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code

        Hindustan Petroleum Corporation Limited — De-Leasing of TKD Land & Payment of Land Rent Arrears till date with 9% Simple Interest

         Motimahal
        The Land Lease Agreement of TKD Sawantwadi with HPCL has expired on[protected] and Seven 07 years Seven 07 months have passed...
        Complaint category Real Estate

        [Resolved]

         appu Ragu
        Sir, Whenever i am filling PETROL in CEMA AGENCIES, PERUMANALLUR, I used to found the quantity is low !! And thereby i had to check once by filling petrol by a CAN of known quantity. There i found that the quantity of petrol for the given money is less and i had asked about this to manager. He is not responded well and said people all other are not asking about this and why you making noise here like that !! Also he said this and all are usual and don't ask me !! I[censored] dare report it to the head office like that !! so please took serious action by check this issue in personnel and clarify with this. Many of the people having this problem of contacting you but they don't know how to do !! But i done it here !! so i request you to to take necessary steps to resolve this and maintain the quality of HP market among public !! Thank you sir
        Complaint marked as Resolved 
        The authority informed me to resolve this issue as early as he will !! The authority informed me to resolve this issue as early as he will !! The authority informed me to resolve this issue as early as he will !! The authority informed me to resolve this issue as early as he will !!

        Complaint Status


        [Jun 02, 2014] Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
        Complaint comments  Add a commentComplaint category Gas Stations

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code

          Hindustan Petroleum Corporation Limited — HP Bansiwal Service Station San Martin Marg, Chanakya Puri, New Delhi 110021

           Sparky
          I went to the above mentioned Service Station to have Petrol filled in my car for Rs. 1000, however the attendant at this...
          Complaint category Gas Stations

           saba dawood
          Hi. We had booked a cylinder refill and got it devlivered. On delivery we checked the seal and it was in proper condition. We made the payment and the delivery boy left. After that when we connected the regulator there was gas leaking from the cylinder. Does the HP company or the dealer not check the cylinder before making the delivery? If any incident would have happened then what??

          Complaint Status


          [May 19, 2014] Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
          Complaint comments  Add a commentComplaint category Utility Services

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code

             suni12007
            If I don't receive the delivery by tomorrow morning, I will complaint about this in consumer forum. From: SUNIL KUMAR PALLIKARE <[protected]@yahoo.in> To: "lakshmi.[protected]@hpgas.hpcl.co.in" <lakshmi.[protected]@hpgas.hpcl.co.in> Sent: Sunday, 11 May 2014 9:24 PM Subject: Re: Consumer number 505836, booking number 249431 Booking number : 263607 I have many complaints on this distributor regularly, but ther is no proper response till date, I have booked a refill on 30th April, and received a confirmation message on 02nd May that the refill will be delivered shortly. I want to know whats happening, when will I be receiving the refill be delivered. [protected] I did not receive any update on the below and complaint and the recent booked refill is also not delivered. Why are you so irresponsible towards the consumers. From: SUNIL KUMAR PALLIKARE <[protected]@yahoo.in> To: lakshmi.[protected]@hpgas.hpcl.co.in Sent: Thursday, 27 March 2014 11:55 PM Subject: Consumer number 505836, booking number 249431 Hi all, i have booked a refill on 14 march 2014, refill booking number 249431, after 14 days of waiting we received a refill cancellation message, i would like to know the reason for that. I need a refill delivered by tomorrow morning i.e. On Saturday. Else you will have to face good circumstances on this issue, i already had many issues with ur agency. None o[censored]r numbers are reachable. Thanks sunil [protected] Sent via Nokia Email From: SUNIL KUMAR PALLIKARE <[protected]@yahoo.in> To: "lakshmi.[protected]@hpgas.hpcl.co.in" <lakshmi.[protected]@hpgas.hpcl.co.in> Sent: Tuesday, 6 May 2014 12:41 AM Subject: Re: Consumer number 505836, booking number 249431 I did not receive any update on the below and complaint and the recent booked refill is also not delivered. Why are you so irresponsible towards the consumers. From: SUNIL KUMAR PALLIKARE <[protected]@yahoo.in> To: lakshmi.[protected]@hpgas.hpcl.co.in Sent: Thursday, 27 March 2014 11:55 PM Subject: Consumer number 505836, booking number 249431 Hi all, i have booked a refill on 14 march 2014, refill booking number 249431, after 14 days of waiting we received a refill cancellation message, i would like to know the reason for that. I need a refill delivered by tomorrow morning i.e. On Saturday. Else you will have to face good circumstances on this issue, i already had many issues with ur agency. None o[censored]r numbers are reachable. Thanks sunil [protected] Sent via Nokia Email
            Complaint comments  Add a commentComplaint category Gas Stations

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code

               charanthakur
              I Srawan Kumar wants to complaint the leakage of HP gas cylinder which had booked on 26-apr-2014 and delivered on 29-apr-2014, which is leaking from bottom of cylinder. It is much risky for us and also for residential area. Consumer No: 515067 H. no 611, FF, Phase-2, Mohali Please do the needful as soon as possible. Regards Srawan Kumar [protected]

              Complaint Status


              [Apr 30, 2014] Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
              Complaint comments  Add a commentComplaint category Gas Stations

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code

                 p perayya
                iam 80 years old and i got hpc connection 42873 east godavari district, andhra pradesh with sri prasad gas company, during aadhar linkup i submitted all relavent papers to the hpc dealer but subsidy amount is not transfering to my a/c right from the begining(april 2013) till now. being a old I could not able to move hpc to bank and bank to hpc both of them were answering carelessly, kindly do the needful, iam not in a position to approach further to them, (approximately 30 times i approached them, i contacted the help line but they misguiding me, once they are asking to contact hpc next day they guide to bank.; kindly do the needful, iam very poor. regards p.perayya, [protected]

                Complaint Status


                [Apr 20, 2014] Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
                Updated by p perayya Apr 19, 2014
                no progress even after registering complaint pl. do needful


                regards

                p.perayya
                Complaint comments  Add a commentComplaint category Gas Stations

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code

                   Kalyani Ashwin Patel
                  My name is Ashwin R Patel, Today at 8:30 a.m., at Dimco Lubritorium, M.S.T.No.12N 17 Ph No.[protected].N.H.No.8, Chikhodra Crossing, Chikhodra, Di.ANAND (Guj) on pump No.4 one company employee named Mahesh, do not give petorl to costomer who are in que, when I went to above petrol pump there is already one Activa scooter is in que, after me one sentro car arrived, we two people are already in que then also company employee(wearing company uniform) give petrol to sentro car first, meanwhile other side of pump No.4 one Honda bike arrived, we two person waiting for petrol-company employee give petrol to Honda Bike who is not in que but other side to the pump. Now it is my turn but again company employee give petrol to Honda Sine Bike how came after me and was not in que but stand beside me(Please watch C C TV Footage).

                  Complaint Status


                  [Apr 18, 2014] Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
                  Complaint comments  Add a commentComplaint category Gas Stations

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code

                    HP Gas Service — they are not giving me the new connection

                     Gramin Gullak Gullak
                    respectedsir/madam
                    i am krishna devi w/o satyawan. i have been able to sucessfully register for the new connection...
                    Complaint category Gas Stations

                     HIMANSHU0612
                    Yesterday at 11.00 Am 31st March 2014 I was had visited the HP petrol pump (AUTOMOBILE CENTER AT SANTACRUZ WEST, SV ROAD, MUMBAI) to fill diesel. I asked for 1500 rs diesel. I parked my car in from of empty diesel pump how ever I was asked to move to another pump which was in reverse even though the petrol pump was empty. Up showing '0' on meter I asked the attendant to fill the diesel. However when he started the rupee count directly started from 200 instead of '0'. Upon raising an alarm the attendant continued pumping. I asked to stop pumping and asked him to call the manager. The manager was not available to meet and hence I had to call police. A police complaint regarding the same has been filed with santacruz police station. I have lived in this area for 30 years and this is the second time the same thing happened at this pump. The first time around 15 days back I let it go thinking I might have made mistake but this time I noticed it clearly. After making police complaint the meter was reset to '0' by the attendant even though I told him to keep the meter as it till police arrive. Not only that they started making adjustment to the pump itself of which I have taken video. I request you to take action against the said petrol pump failing which I have to go to costumer court with all the evidence I have.

                    Complaint Status


                    [Apr 01, 2014] Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
                    Complaint comments  Add a commentComplaint category Gas Stations

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code

                       Niket Mankad
                      I filling CNG at your Naroda (Nr. Sardar Patel Ring Road) CNG HP Pump, Ahmedabad from last 3 years. Today, one of your representative had misbehaved badly. In centre of your pump after filling the gas, there was no movement available for car to take out & in the middle of the pump, autorikshaw was parked & driver was washing the same vehicle. Your employee Mr. Satish had misbehaved & said that you can change your rout & go. Dont speak too much. He also added, that I am the boss here. I visited your CNG pump main office & informed Mr. Makwana who was incharge. In front of them, they denied such incident happened. Fortunately I am having voice record of the case & I will put it up further as an evidance. Treat them & ask them to obey with customers as we expect good manners & system at HP CNG Stations. Else this will be a long root for you too in future. Niket Mankad [protected]@yahoo.co.in Ahmedabad

                      Complaint Status


                      [Mar 27, 2014] Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
                      Complaint comments  Add a commentComplaint category Other

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code

                         SIDRAMAPPA
                        Dear Sir,

                        This reference to the subject matter, we would like to know the system of delivery of Domestic LPG gas cylinder upto the door step.Most of the Gas agencies/ delivery boys are demanding every month 30-40-Rs extra, even though the delivery is 1km away from village/town.We have to go & get the delivery & paying the 30/Rs extra.Please note that, t door delivery is not provided by them.

                        Kindly, look into the matter & take the action immediately in this regard.

                        Complaint Status


                        [Mar 27, 2014] Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
                        let us know the door step deliver is on chargeable basis or free of cost at delaer end.
                        Complaint comments  Add a commentComplaint category Utility Services

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code

                          Hp Gas — Unlock HP Gas Account

                           Kiran Kople
                          I am Kiran Kople (Consumer id : 611739). Since I was out of town hence couldn't book cylinder for 6 months and now when I...
                          Complaint category Gas Stations

                           Chirag Juneja
                          Respected sir/madam, I would like to bring to your notice that the vendor at a Hindustan petroleum pump in my locality are cheating the consumers by tampering with the readings This petrol pump is situated at HP Petrol Pump Sri Krishna Nagar, Quthbullapur Hyderabad, Andhra Pradesh 500055. The vendors are tampering with the readings and machinery and giving less petrol to the consumers. This petrol pump was sealed a few months ago for the same reasons stated above. I request you to take suitable action against the vendors and the owner of the pump Thank you Yours sincerely Chirag e-mail:[protected]@yahoo.com

                          Complaint Status


                          [Mar 21, 2014] Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
                          Complaint comments  Add a commentComplaint category Gas Stations

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code

                             Kaushal .
                            Rspected sir/ma'm I am Kaushal and my LPG consumer no. is 653910 with Om Gas Agency, Palwal, Haryana. I booked one refill on 12 Feb 2014 and received Rs.435 in my bank account on 19 feb 2014 as an advance of refill booking. I have received the cylinder but the subsidy has not been transferred in my account till now. Please look into the matter, my other details are as follows:- Account no. - [protected] Bank - Axis Bank, Palwal, Haryana Aadhaar no.[protected] Mobile No. - [protected] Email ID - [protected]@gmail.com Regards. Kaushal.

                            Complaint Status


                            [Mar 18, 2014] Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
                            Complaint comments  Add a commentComplaint category Other

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code

                              Hp Gas — Black Marketing of LPG cylinders by distributor

                               Im_venky
                              I am a consumer of Naracorp Gas Agency, Mohone, Ambivli (E) Since the past one year, we are booking Gas refill over phone....
                              Complaint category Other

                              Recently Discussed

                              (0 minutes ago)
                              Homeocare International
                              NON RECEIPT OF REFUND
                              (0 minutes ago)
                              Flipkart
                              flopkart is a better name
                              (2 minutes ago)
                              Flipkart
                              account suspended without intimation
                              (6 minutes ago)
                              Mahatrafficechallan.gov.in Maharashtra Traffic Police
                              wrong e-challan received for my bike and actual challan belongs to truck
                              (7 minutes ago)
                              Flipkart
                              we r not received any refund until

                              Featured Complaints