Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

Jul 14, 2017

Updated by PRGupta Subject: Admixture of water in petrol supplied at your outlet
Dear sir
I am a reputed chest physician of Rajasthan and is in practice in Jaipur. I purchased petrol for Rs 1860/- at your outlet named as HPCL COMCO AUTO CARE, Ajmer Road, Jaipur, on July 08, 2017 at 08:57:00 hours, for my car 9245 and paid the amount through my ICICI credit card XXXX1000. Thereafter I did not happen to use the vehicle for 3 days.
On 12th, at about 4.15 PM, when I took a ride on it, on my way from my house to my clinic, everything was smooth for about 1KM but thereafter it was a jerky ride for some time and then the engine stopped. I failed to restart it even after several attempts to do so.
I called a local mechanic who after some checks said that it was due to clogging of filters.
Although I was getting late for my clinic but I was helpless. I called a local crane operator. After about 1hour, it took the vehicle to workshop. It was too late to do anything on the day. After about 2 hours I took a cab to my clinic, many patients had left, others who were sick, were desperate to see me. Perhaps, you can easily understand the mental and physical agony of the under mentioned ……
On 13th, the workshop informed me that the petrol, drained out of the tank of my vehicle, is admixed with water. The photograph of the petrol sample is attached.
The whole circuit was to be cleansed and the car was restored to order only by evening of 13th. Meanwhile I had to suffer:
1. Lot of mental and physical hardship.
2. Loss of money in local transport
3. Loss of practice
4. Crane charges
5. Wastages of fuel of Rs 1860/-
6. Repair charges.
Need not to say, I had to suffer all this because of the adulterated petrol at your outlet. I therefore request you to direct/ compensate me of all the losses that I suffered on this account. Failing this, I will be forced to take legal recourse for which you only be responsible
Thanking you
Dr P R Gupta