Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

I recently went to fill fuel from a HP petrol pump at thiruvalla, kerala ..the machine was not showing reading properly ..the display was dim only few lines on top were displaying properly..when i asked they they its been taken into notice but will take time to rectify..but they are still using the faulty petrol pump machine to fill fuel.
The HP pump is located at thiruvalla, kerala Opposite to Metro shoemart...the location is as follows https://maps.app.goo.gl/FL6FKN5YDp2B5sMD7

HP Petrol Pump ID 11459750I had taken my car to fill the complete tank of diesel that person operator suddenly stopped at 15 lites and set he by mistake set the stop selection at 15 litres and then in small short span reset the meter using some trick and then when asked he restarted the filling of the diesel tank. I am very confident and sure that they did the scam and put less diesel in my tank and charged me more money to the exact litres of diesel in my tank. I have raised the complaint on the HPCL website but no action is taken and therefore submitting my official complaint on Consumer complaints to take action on this case and ban this vendor from selling diesel in this area and region. Strict action is needed or else I will believe that HPCL is more in favour of its distribution vendors than the Indian citizens who are spending hard earned money to live somehow on this expensive planet. HPCL keep my hope and believe your moto as you are Indian and not let’s use Shell or other Foreign companies as alternatives. Show me your Indian and help Indian people for their rights and not cheat them.

Dear Sir/Madam,

My Gas Connection HP blocked by SO for not booking cylinder in 180 days. I am a new user and small family with two members, i have obtained two cylinders and now using the second one.

kindly unblock and do the needful.

Name: YARAMATI PRASAD
HP Gas - SRI GANGA AGENCIES, PEDDPAURAM, KAKINADA, ANDHRA PRADESH, 533437
Consumer ID - 613693;

On 15th October i booked hp gas cylinder, but we have not received yet.

Please find below the booking details
Consume no. 640575
Distributor name - murli enterprises
Bill no[protected]

Petrol mixed with heavy proportion of water filled in my new car on 12-Sep-23 that damaged multiple car components. Car repair costed me Rs. 2.25 Lakh. This particular petrol pump was closed a month ago for known water seepage in their underground tank and was closed for one month for repairs. On the day of reopening my car was the first few vehicles that were filled petrol from the repaired tank. Pump owner denies, doesn't even share CCTV footage, area sales taking the matter casually, not providing the digital records of that day, any documents of the repair work, QA inspection, fuel line inspection etc. I have all evidence to prove this and the entire chronology of events recorded for any investigation but HPCL team isn't cooperating. I understand this will expose their flaws in internal processes and would cause damage to brand and customer trust but how can they expect me to pay this big amount from my salary? Somebody has to compensate for this loss.

During covid time I had relocated to native place, where I have requested the agency to surrender of LPG connection was taken in the location of Bangalore and surrendered information passed on Aug' 2021.

However the connection is still misused by unauthorised person and LPG connection is still in my name and linked Aadhar.

Pls help to get this issue addressed as soon as possible and take necessary steps to disconnect this connection on priority.

Subsidy lapsed (MOPNG)
Mere account me nahi aa raha hai subsidy. Distributer kuchh nahi bata raha.bahut bar gaya tha unke pass.
Distributor name-kakade gas agency
Distubeter code[protected]
Consumer no -604567
Consumer name - Prashant Keshav Kawade

My LPG Cylinder Subsidy is not coming in my Account. My A/c No [protected], SBI Bhadrawati Ordnance Factory Chanda, bhadrawati Aadhar No[protected], LPG ID-2 [protected], Remark-Payment On Hold(PFMS - UID does not belong to beneficiary)

Dear Sir/Madam,

I am writing to express my deep disappointment and concern regarding an unfortunate incident that occurred at one of your HP Petroleum CNG stations located at [AVADHUT PETROLEUM, SIDHPUR.. 384151] on [[protected], APPROX 8.00PM]. I have been a loyal and regular customer of HP Petroleum for many years, and my recent experience has left me with serious doubts about the integrity of your services.

On the aforementioned date and time, I pulled into your CNG station to refuel my vehicle. I observed that the pump attendant seemed to be in a hurry and did not provide me with a proper opportunity to verify the meter reading before commencing fueling. As a result, I suspect that there may have been a short fueling incident, where I received less CNG than what I paid for.

Furthermore, after paying for the fuel, I noticed that the meter had what appeared to be a marker or tampering on it. This raised concerns about the authenticity of the meter reading and whether it had been tampered with to cheat customers out of their rightful fuel quantity.

This experience has left me deeply dissatisfied and worried about the trustworthiness of HP Petroleum's CNG services. As a customer, I expect honesty, transparency, and fair treatment in all my interactions with your company. The incident at your CNG station has shaken my confidence in the quality and ethics of your services.

I kindly request that you conduct a thorough investigation into this matter, review the CCTV footage from the station, and take appropriate action against any employees found to be involved in this misconduct. I also urge you to ensure the integrity of your CNG meters and provide proper training to your staff to prevent such incidents from happening in the future.

I would appreciate your prompt attention to this matter and a timely response to inform me of the actions taken to address my concerns. As a valued customer, I hope that HP Petroleum will take this matter seriously and make the necessary improvements to regain my trust and the trust of many others who rely on your services.

Thank you for your immediate attention to this issue.

Sincerely,

Mahadev Acharya

Sir sareaam lut rhe h
Meri scooty ki 5 L petrol limit h or 4 L bhara ta bharane gye to 1 L mehi 500.77 ka dal diya ise kese itane ka to kesi bhi halat m ni dal sakte h kafi logo ki sikayat ti usa din Emargany ki bajah se dalaya

I visited the HP Petrol Pump situated at Kalyan - Bhiwandi road on 25 September, 2023, and asked for full tank petrol. The person at the station asked me if I want the oil to be added and in the meantime, the other person started filling the petrol. I noticed that the meter was not at zero and without asking me to check, he started filling and the other guy diverted my mind in his talks about the oil. When the pump auto stopped, the reading showed 41 ltrs. I asked if it was zeroed in the beginning but they ignored and started talking something else. My fuel tank is of 40ltrs and I was sure that my car had around 8ltrs already. So full tank reading should have been around 32ltrs but as per the reading, it is 41 ltrs because I sense that it was not reset to 0 in the beginning and they kept diverting my mind to charge me more.

Hi Team,

I am struggling to book my HP LPG gas because there are changes in My distributor.

I have booked the HP gas on 20th Aug 2023 booking number 354120 however I didn't received Gas cylinder i called distributor many time however noone picked up the call. Later I called customer care they told me that there is a change in my distributor and there are no open booking against new distributor and told me to new booking.

When I try to book a gas it always shows me the one booking is open against me and I am not able to book new gas.. Even i cannot cancel existing booking

I called customer care many times however they keep on giving me new customer care number and story repeats

No one is able to resolve my issue ..When I have send an email to Customer care they are giving me same helpline number and it keeps on moving in circle

Please find attached screenshot.

MY complaint:- HPCL#[protected]
CAS[protected]R4X8R7

I Need a resolution ASAP as it already month passed and I am struggling to get the Gas online

Hi,
i am hp gas customer, having customer number 600720, registered mobile number 9934XXXX57, tried booking a gas cylinder yesterday on 08th Sept. 2023 at 21:03 pm.

During this process rs. 960.50 amount was debited two times from my credit card for single gas cylinder booking. Also write mail to [protected]@hppay.in with all credit card statement and messages get in registered mobile, but did not get any reply.

It has been more than 24 hours but neither have i received the refund nor i see any process initiated by hpgas to refund the same.

Dear Sir/Madam,

My Name is Rasik Harihar Girey. My HP Consumer No Is 625097.
Date of Incident[protected]
Agency Name: Kale Gas Agency Sadar Nagpur
Client no :[protected]
I didnt book gas cylinder on 08-sep-23 still its coming for delivery.
Pls look into this serious issue and take action.

Regards,
Rasik GIrey

On 01.09.2023, self filled my car's tank with diesel at a HPCL Avneet Fuel Park, Sampaje, Madikeri.

The attendant missed to give me a bill which i requested well before commencing of the filling fuel. He made some phone calls as he said he was not aware of the procedure to retrieve older bills and gave me delivery logs from the pump and said it is the bill. I refused to accept it, so the attendant threw it on my face and walked off, when confronted again he started abusing and I wanted to click a photograph of his behaviour during which he assaulted me physically resulting in damages to my cell phone.

During the dark hours, with family and kid, without further arguments I left the place and noticed that the attendant started chasing our car in a two wheeler, I stopped at a forest check post, where the kind officers offered to resolve the matter. I told them he was chasing me and they spoke to him and made him leave the spot.

I request this matter to handled in a sane manner, reprimand the attendant and instruct the attendants to issue bills even without one asking for.

I want to raise a complaint of HP petrol pump, near landewadi, bhosari, Pune
I will tell you my experience:
Jb mai petrol dalne gaya ...to unko bola ki 150 ₹ ka petrol dalna ...phir wo petrol dalna chalu kiye...50 tk petrol dalke hone ke bad ...unhone pucha ki 500 ₹ ka dalna hai na Petrol...phir mai bola nhi mene to 150 ka bataya tha ...phir wo 50 ka dalke rukte hai ...aur fir machine mai kuch to gdbd krke ...wahi 50 ko 100₹ tk bharte hai petrol...aur phir bolte hai ki pehle 50 ka dala aur abhi 100₹ to hogaya 150...pehle mere dhyan mai nhi aaya tha...lekin yahi same experience muze 4-5 baar aaya bhi mere dhyan mai aaya ki kuch to gbdb hai...ye petrol pump pe baki logonke bhi reviews hai wo bhi check kijie...plz take a strict action on these people...
Also the staff on petrol pump is very rude and agrresive...
They are always chewing tobacco and gutkha

Today, i went to HP petrol pump at my hometown to fill it in my activa, usually i go there to fill up the tank when i feel that my scooty can only travel to the petrol pump. I usually fill the tank with 120rs regularly.

Similarly, i went to fill up my activa tank with 120 rs of amount, i asked agent to fill up for 120 rs, he filled. I took my vehicle aside just to give side to other customers to fill up their tank. when i took my bike aside i was looking at the fuel indicator of my activa which was the same as before, like nothing has been filled in it, i told the agent that i don't think you have filled the petrol correctly in my vehicle then he said talk with manager. I went to the cabin to discuss the issue i faced, manager said our computer shows that 120 rs petrol has been filled and it is not our problem how your bike indicator shows up and said do whatever you want and never comeback here, i told him that i am going to complain about this and your behavior, he again said do whatever you want i don't care.

i again said to the manager and agent that i regularly come here to fill however it has not been filled today, same arrogance from manager and agent.

is this how HP treat their customers? what is the use of me or any other customer to trust and go to only HP petroleum to fill up the petrol, or HP thinks that they can do whatever they want and nothing bothers them.

I am just looking for a strict action on this as this has happened with me today and can happen with anyone else. It might have already happened with lots of people already however being from small town they do not have any idea on what to do to complain about this.

Looking for response from your end with some actions.

Fuel not given after 9 pm at Om saai Filling Station Padraun Kubersthan road Badgaon district Kushinagar UP

मैंने पेट्रोल लेने के बाद टायर में हवा भरने को कहा तो पम्प स्टाफ ने गाड़ी का चक्का कैफ़ पैर से लाथ मार कर तोड़ दिया मैंने नुकसान का भरपाई करने को वोला तो पम्प शभी स्टाफ ने कहा कि जाओ जाओ कुछ नहीं मिलेगा तो मैंने कहा कि मुझे पैसों से कोई मतलब नहीं चक्का कैफ़ लाकर दो वैसे तो एक पीस नहीं मिलता है अगर आप को कहीं भी मिलता है तो मुझे लादो स्टाफ ने कहा कि जाओ कुछ नहीं मिलेगा पम्प का नाम जय गुरु सारवीस स्टेशन गोविंदपुर धनवाद झारखंड

Respected Sir,
I am senior citizen, Peace President of Rotary International District 3090, India, Consltant editor of TCN TV networkand social activist in punjab. Today Saturday, July 8, 2023 at 15.25 PM, I went at retails outlet namely AMAR FILLING STATION, Satta bazar Chowk to Bus stand Road, Malerkotla-148023 punjab for the fuel of my vehicle. The saleman was busy on mobile phone at dispencing unit (machine). The saleman hold the nozel and ordered me to open tank, whereas in other hand, he was using the mobile phone. I told him very much politely to stop using of mobile phone, because it's very much harmful while filling petrol in vehicles. He respond me very humalised language and told me that his both hands busy and denied to open the tank cover. I told him about his duty, responsibility and attitude with the customers. Then he started abusing language and threaten me. I have already paid him money for the material, hence I could not go back without filing. I said " you can take my picture, I don't affraid, nobody can stop me. I went to the office but dealer was not available, then I called to sales office, Mr. Ankush Gupta[protected] @17.28 PM. but the call was unrespnded. It's really harm the reputation of the company.