Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

I went to HP petrol pump. I was having already 2 points marked in the indicator of Petrol. There are total 6-8 indicator.


I can assume it has 2-3 litres of petrol. My bike was not in reserver also.

First i ask him to full my tank but he denied. When i asked him to fill it full then he did so. Even though he left from top 10% so to prevent that it is not full .

The petrol written in metre was 12.6 Litre and price coming was 830 INR . I have the bill also with me.

Then i asked him what is the capacity he told me 15 litre. Then i checked in google and website also. My bike is passion pro.

Fuel Tank Capacity 12.5 litres, 1 litre (Usable Reserve)

I found 12.5 is the full capacity. Now u tell me if 12.5 is full capacity and my bike is not in reserve then how come 12.6 will come. I called manager and tell him scenario. he told me to give 100 Rs less. I said no and i also tell i will tell to higher level.
Then i asked for bill and paid online with debit card.

Dear Customer,

Thank you for using your Kotak Debit Card XX8614 for Rs. 830 at [protected] on[protected]:26:29

invoice number- 002935 Batch Number- 00197

Ahuja Service Station

MID: [protected]

Time : 20:26:30 Date:10/04/2016

Pls take strict action against petrol pump and manager. He was asking me to reduce 100 INR from bill. But this is cheating he did me. I did not take the money back.

They cheat every customer and every time.

I hope you will take strict action and will refund the money back .

Consumer no.660120
Vipul Nayak
MOBILE NO: [protected]

Hp gas booked on 25.03.2016 & booking no. is 314012 and at the time of booking status shows as it will be delivered by 2-days, on next day it shows as it will be delivered within 3-days.

As we not get our ordered cylinder and on inquiring on phone they inform us that your booking has cancelled due to new rule of April-2016.

While online it shows has delivered via cash memo no. 182853 dt. 29.03.2016 . Which is till date not delivered cylinder to us? Please look into the matter as we have a single cylinder. And how can they adjust this none delivered cylinder in subsidy transferred too.

To Get Refill of the Cylinder They Simply Replied As You Must Do Further Book Otherwise You Are Not Eligible For Delivery

And online complaint system is not working as after drafting and submitting complain it just shows as this page can't reach than how problem will be solved

Even i mail to [protected]@hpcl.in, this person forwarded mail to "Avitabh Bhute ( अविताभ भूते )",
"Gonsalves Carol Natvidad ( गोन्साल्विस कैरोल नत्वीदाद )",
"Mukund Manik Jawanjal ( मुकुंद माणिक जवंजाळ )",
"Ramesh Kumar ( रमेश कुमार )", on 02.04.2016, but problem is till date on same place only

Now how to solve the problem, as without delivery of gas cylinder how can they use our subsidy as used and we are in trouble. this kind of incidence is second time we face (2-3 years back also they did same way)

Dear sir i used to have aadhaar updated with hdfc bank previously which was closed on 16.02.2016, thereafter i submitted my aadhaar to my new bank account. Then i made a request for gas refilling which was delivered but since then iam waiting for subsdity which is on hold. I approached to my bank for updating the same, they showed me my account linked with my aadhaar. I contacted my hp gas company officials they informed me this is not a fault at their side. I also contacted uidai they also informed that aadhaar updation from bank side is still not done. I have now been compelled to file this plaint. Lpg id : 2 [protected] consumer no : 603281 consumer name : firdous iqbal aadhaar number :[protected] distributor code : 19648200 distributor name : sona tradeways bank name the jammu and kashmir bank ltd jaka0naseem this is to inform that dbtl scheme is being relaunched by govt of india. After the launch of the scheme in your district you will get subsidy directly in your bank account. As per our records you have provided your aadhaar number to your lpg distributor and also linked your bank account with your aadhaar number. You are now cash transfer compliant (Ctc) consumer. After the launch of the scheme in your district, you will get the lpg subsidy due to you directly in your bank account.

I booked hp gas on 9th of march, they cancelled my booking on 17th, again i booked on 18th of march, they again cancelled my booking on 28th.

I again booked today 28th march.

Facing huge problem due to this... More than 20 days without cooking gas is tough for a family... Currently using small cylinder for cooking purpose. Why this agencies are not taking there responsibility ?

I also registered a complaint reference no. 15283156 dated 18/03/2016 on hp gas, they closed the complaint without any resolution, even they didn't called or asked or get in touch before closing complaint.

How can they do such ?

Sir i vinita chouhan due to wrong submission of id email id in new users details so sir i could not submit new user details whenever i am trying to fill details in new user login page it alway shows that consumer (602641) is already signed up. Sir please reset my consumer no from new user login page so that i can fill my details in new login page my consumer no is 602641 so sir please reset my id. my email acount is [protected]@gmail.com

Thankyou very much.

I have a HP Gas Consumer No.415035 with Kang Gas Agency in Chandigarh and getting subsidized gas supply as per my requirement. For the last few months the Gas Delivery is coming to my house, every month, with the invoice in my name without my phonetic request. I refused to take such deliveries, to which I didn't apply, because of the fact that my earlier cylinder was not empty. When I enquired from the Local Agency Office about this, they told me that I need not to worry about the number of annual subsidized cylinders allotted to me.
On last two occasions i.e. on 29.02.2016 and 16.03.2016 the subsidy of Rs.166.45 and 104.77 respectively, has been credited to my account. I want to bring to your notice that on these above two occasions also the gas delivery came to my house without my phonetic request and I refused to take the delivery. May I request you to look into this and intimate to me accordingly at my e.mail ID - [protected]@gmail.com

Last nite i.e on[protected] at 9pm v filled our car tank full with petrol suddendly on way to home car stopped v have bill given by them next day morning i.e[protected] today our car company mechanic complained us petrol is mixed vt water v questioned d petrol station people dey answered v vl refuel again vt petrol So kindly take action on dis matter and solve d prblm sir

Thank You
Regards
Radhakrishnan

HPCL
HP GAS
on line account is not activated
Respected sir
I am one of the consumer of hp gas in gujrat, vyara, tapi.There is a on line gas-refile booking facility, to this to create online account.So I created online account for booking gas refile, but it is not activated.There is a message to me it follows as

We have sent you the activation mail on email id [protected]@hotmail.com.
Click send button to resend the activation mail.
But they haven't sent me the activation mail on my email id cited above. So please rectify my problem as early as possible.






Bs

BS Raj

State: andhra pradesh; distributor: sri sai satya gas agencies[protected]
Consumer no.601806; lpg id.[protected];
Aadhaar no.[protected].

In earlier we complaint to gas company service request nos.14188069, dt.[protected] & 14195190, dt.04.02.2015.

Subject description:- due to subsidy payment is on holding position. I am not yet received my subsidy . Please consider my request and credit my subsidy amount to my bank a/c.

View cylinder booking history / subsidy transferred :-
Order date.[protected]:00:00; order ref no.[protected]; order no.517947; delivered & cash memo no.178013, cash memo date.15.12.2014; subsidy amount.Rs.375.84; transfer status.Payment on hold.

Dear sir,
i want to transfer my gas connection .
I am facing problem from 1 month .
he says, he have no transfer voucher form .
please suggest and query from your dealer . why he creating problem for transferring my connection . please take action as soon as you can .

Thanks & Regards,
vikas
Mob: [protected]

Dear Sir,
My customer ID-675483 i book HP Gas cylinder on 20.2.2016 & i received r.no.589723 on 20.2.2016 after few days i again i complain for cylinder then i received Del.receipt no.170608 dr.2.3.2016 then also i not recd. cylinder still 4.3.2016 its very disturbing my all work bcoz of late delivery sir please look in to matter i m from pune.

Dear sir i was ragisterd in hp gas online but i was not ragisterd properly please deactivate my id because i am onceagain ragisterd properly.
my hp no is 602655
thanks
pl. reply on [protected]@hotmail.com

I Have linked my aadhar number with my bank account as well as my LPG distributor also
But the aadhar number is inactive in NPCI database. Because of this reason subsidy is pending from last 11months.
Aadhaar number:[protected]
Bank account: hdfc ;[protected]
LPG ID: [protected]
Ph:[protected]
Distributer code: 19608500

Dear Sir, I have applied online for new gas connection as on 07/02/2016 & my registration number is [protected]. So the problem is, i belongs to a very normal family & not have enough money to buy new stove, lighter, tea etc. Because i have already a stove & the grocery items. So this things can't be so useful for me. But the delar of gas agency (Meera Gas Agency) which i chose for new connection is forcing me to buy all this things along with the gas connection & they are saying if you are not buying this things we are unable to give a connection. We can't help you anymore alteast you have pay our commission of following products which we are giving you along with new gas connection. Like Tea ( चायपत्ती), stove, lighter etc. So you tell me, is there is a rule if customer is not buying such things than you denied his application? In fact i have see the rules & regulations on HPCL website they already mentioned that customer is not bounded to buy stove from the delar, he has complete liberty to buy from any sources. But they are forcing me to pay than the whole amount (5290₹) of single cylinder. But according to the government rates they can't charge more than 1450₹ for a single cylinder as well they not force the customer to buy new cylinder. I am attaching the eSv copy on it to show the actual cost of government. But Now lost my patience & going to file a F.I.R. in consumer Court against dealer if they are not behaving like a good businessman. So now this is time of delar, he has to decide what are they doing for me in terms of this kind of shameless business sense.

Dear sir i just enter a pan card detail and its activate the give up subsidy.
i am a poor and i cant afford without subsidy.
please kindly deactivate opt off subsidy.

consumer no- 619811

agency- parvesh hp gas agency raipur chhattisgarh

Dear Sir/Madam,

Kindly change my LPG connection to subsidy category because I have not requested for opt out of subsidy . I am Requesting to you deactivate for "Scroll of Honour" OPT (Out of Subsidy).

Consumer No.:603380

LPG ID : 2 [protected]

Consumer Name : SUDHAKARRAO U.WAGHMARE

Distributor Name: VARDAYINI HP GAS AGENCY, Bavdhan Pune

Distributor Code: 12543370

Intimation about DBTL
LPG ID :2 [protected]
Consumer No :603380
Consumer Name :SUDHAKARRAO U.WAGHMARE
Aadhaar Number :[protected]
Distributor Code : 12543370
Distributor Name :VARDAYINI HP GAS AGENCY

You have voluntarily Opted Out of Subsidy. We deeply appreciate your action which clearly demonstrate care and concern for less privileged brethren and towards nation building

I am an HP gas consumer having my number 632181 getting supplies from Tejal Enterprises Nerul. I get subsidized cylinder for which I have submitted necessary details and was getting subsidy up to 16-11-15. When I ordered for cylinder in the month of January 16 I made online payment at the time of booking cylinder but the delivery boy while delivering cylinder insisted for payment. without any other option I made payment and lodged a complaint . The amount collected has been refunded on the next day. However they have not credited my subsidy. My complaints simply not entertained. When checked on longing to the site I find a massage thanking me for forgoing the subsidy. I DID NOT OPTED TO FORGO THE SUBSIDY. If any consumer wants to opt out of the subsidy it should be categorical and I did not excise any such option. This is just a type of cheating the consumer

Sir / Madam,
This is to inform you that it was wrongly enrolled the “GIVE IT UP” SUBSIDY option for my LPG connection by one of my family members who is ignorant to understand English Words .So, I request you kindly to deactivate this enrollment, my Consumer No. 640006.So that I can avail the LPG cylinders in subsidized prices. It's my humble request to kindly deactivate my “GIVEITUP” option and credit my subsidy in my account as I don’t want to lose my subsidy. I want to avail to subsidy cylinder. I am waiting for your sympathetic consideration at the earliest. Below are the HP Gas connection details: Email: [protected]@gmail.com Mobile: [protected]


LPG ID: 2 [protected]
Consumer No.: 640006
Consumer Name: AMIT KUMAR MANDAL

Distributor Code: 19636600
Distributor Name: KANKAIRYA GAS AGENCY

Unable to get my Loginin name for the same

Consumer ID: 600297
email id: [protected]@gmail.com
contact: [protected]

I am the loyal consumer of HPCL
My Gas Agency is THE NARACORP CONSUMER CO-OPERATIVE SOCIETY LIMITED, Landline no.[protected]
My consumer number is 601730

My complaint is about non-delivery of HP Gas by our Gas Agency
I have been visiting the HP Gas Agency office daily for enquiring of my release of cylinder but the person who are responsible for supply of Gas are not responding to me properly
My Gas is cleared by them to another person & I HAVE ALSO RECEIVED THE SUBSIDY ON 19.01.2016.
I am AGED WIDOW LADY residing alone in home, i have to travelling by public transport to reach at Gas Station.
Till date i had spent more than 500 Rs on transport.
I had visited there atleast 7-10 time but they are not responding me.
Further i want to tell that this is general problem which everyone is facing is our locality.

Kindly look at the above matter & do the needful